Avon Lee Lodge

Preston Lane, Burton, Christchurch BH23 7JU
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9.8 32 Reviews
  • Avon Lee Lodge, Christchurch
Avon Lee Lodge Care Home is a haven of comfort and quality care nestled in a picturesque and serene setting. Renowned for its warm and welcoming atmosphere, Avon Lee Lodge prides itself on providing exceptional, person-centred care tailored to meet the unique needs of each resident. The dedicated and compassionate staff are the cornerstone of this nurturing environment, ensuring that all residents feel valued, respected, and at home.

The facility itself is beautifully maintained, featuring modern amenities that contribute to the overall well-being and happiness of its residents. Spacious, well-appointed rooms offer a cosy and personalised living space, while the communal areas foster a sense of community and engagement. The lush gardens and outdoor spaces are perfect for leisurely strolls, providing a tranquil escape where residents can enjoy the natural beauty that surrounds the home.

Avon Lee Lodge offers a diverse range of activities and social events designed to stimulate and entertain, promoting both physical and mental well-being. From arts and crafts to exercise classes and themed events, there is always something to look forward to, encouraging residents to lead active and fulfilling lives.

The home’s commitment to high standards is evident in its approach to health care. Regular health assessments, a focus on nutrition, and an array of therapeutic services ensure that residents receive comprehensive care tailored to their individual needs.

In summary, Avon Lee Lodge Care Home is more than just a place to live; it is a vibrant community where residents thrive, supported by a team that genuinely cares. This commitment to excellence makes Avon Lee Lodge a truly outstanding choice for those seeking the best in care home living.

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Care Provided by Avon Lee Lodge

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Owner
  • Avon Lee Lodge Ltd
  • Person in charge
  • Tracy Kennedy (Manager)
  • Admission Criteria
    • Able to be transferred with one staff member.
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (3)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Avon Lee Lodge Reviews (32)

Total of 32, showing 21-32
9.8

Avon Lee Lodge has a Review Score of 9.8 (9.831) out of 10, based on 11 reviews in the last 2 years. Over all time Avon Lee Lodge has 32 reviews.

Overall Experience

  • 23
  • 8
  • 1
  • 0
  • 0

Date Published

32
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5
11
21

Review from Martin A (Son of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was extremely happy and content at Avon Lee for the final 6 months of her life. The care she received was perfect. She made friends and enjoyed the activities - all this leads me to highly recommend Avon Lee care home. I cannot fault a thing, her room was light and airy and comfortable and the staff
very kind. We will all miss you.

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Review from Gregory B (Son of Resident) published on 1 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. The staff are caring the accommodation is great, good tasty food. No complaints.

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Review from Susanne D (Daughter of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very lucky to find Avon Lee Lodge for our mother's home despite it only being 6 months the care and attention she received was everything we wanted it to be. She was initially not happy but after a while, with the love and attention, she received slipped into a very happy life there. Everyone
was so kind and loving to her, the food was wonderful and the choices were plenty. Entertainment was every week with singing which she loved but could just stay in her own room if she wished. Doctors and nurses were on call which made me happy. We were so lucky for mum to live in this lovely care home. She was very happy there.

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Review from Jennie D (Daughter of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was treated with respect and the staff exhibited a lot of patience.


Their attitude was positive.


The food was of a good standard and appropriate to her needs.


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Review from Annette B (Daughter of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was looked after extremely well and the staff always made us very welcome.
She was very happy and everyone went above and beyond their duties. The food was wonderful and with plenty of choice. A clean home and always plenty of entertainment going on if you wanted to join in. Your wishes are
always taken into consideration, that's why mum was happy and we felt relaxed.

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Review from Lyn P (Daughter of Resident) published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The management and staff are efficient and friendly and all staff are always very caring towards the residents. I do feel, however, that the home would benefit from another member of staff as at times they seem overstretched. The activities coordinator is very good but on the days when she does not
work, it would be so much appreciated if a member of staff (or volunteer/work experience) could spare the odd half hour to do a quiz/crossword/memory activity - especially at the weekends when it is very quiet. Nevertheless, a very good home with a happy atmosphere.

Reply from Leigh Kennedy, Director at Avon Lee Lodge

Dear Lyn, thank you for your review and the comments therein. We agree that the staff have 'seemed' overstretched and have identified the inefficiencies and lack of leadership 'on the floor' that led to this feeling. I'm sure you would agree that in the last few weeks with our new Care Team Leader role, these issues have been ironed out, this is borne out with far less usage of the call bell, as carers now are preemptive rather than reactive due to improved leadership. Our electronic care planning app has also freed up around 6 hours of care time per day which can be channelled into additional social care time. This is, as you mention, in addition to our 'pastoral carer' time which is 4 - 5 hours a day, this being ring-fenced social care time. We do not continue this through weekends as traditionally we got a very limited uptake of activities on weekends as families would be visiting and/or residents were taken out. That said, we always welcome volunteers and support from families is always appreciated. Should you wish to volunteer please speak to the office and we can go through the relevant paperwork. Thanks again for taking the time to write a review. Yours sincerely, Director.


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Review from A W (Friend of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My friend is very settled and happy at Avon Lee Lodge. She wanted a care home in the village in which she has lived for many years. She is positive about her care. Some staff are excellent. I am unable to give an informed decision on some questions because I do not know.

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Review from Kathleen R (Daughter of Resident) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very good - any "issues" were dealt with in a very short space of time. Staff very patient and their overall caring approach meant that my father quickly adjusted to a potentially upsetting time of his life.

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Review from Grace D (Resident) assisted by family/friend published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I've been here I've been treated very well. Everyone is kind and get me anything I need. It's like being at home, it's lovely to look outside and see the birds on the trees.
I don't have to follow any rules and can get up when I like. It's not too big so not too many people. It's like a country
holiday, the food is good and a nice chef.
I have been here twice now and I look forward to coming again.
It was lovely having a bath as I can't use one at home.

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Review from Janet H (Daughter of Resident) published on 21 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum lived at Avon Lee Lodge for three and a half years during which time her dementia and physical condition worsened. She was very well cared for in a homely atmosphere and with kindness and consideration. As I live a distance away, my visits were fortnightly but I was never concerned about the way
she was treated. Everyone was friendly and as her needs became increasingly of a personal nature she was treated with dignity and respect. I was always able to call her and if she couldn't hear her phone one of the staff would make sure she answered. Balancing a business with personal care must be tricky but I believe Avon Lee have it just right. It is a small, friendly home, well-run and with considerate carers and managers.

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Review from C H (Daughter of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father resides at Avon Lee Lodge but is unable to complete a review himself.
He has dementia and is bedbound.
He has been at Avon Lee Lodge for two and a half years.
We are very happy with his care.
All the staff are very kind and caring.
My father has to have assistance with all personal care
and be fed liquidised meals.
The staff are also very kind and caring with my mother who sits with him each day.
We have no complaints only thanks.

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Review from Kath H (Daughter of Resident) published on 14 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sisters and I found Avon Lee to be the right place for our dad. we were kept informed all through dads finally days. Dad had some difficult moments and this was handled well by the staff. We would like to take a further opportunity to thank all who spent time with him and for their kindness and consideration.

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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Avon Lee Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Avon Lee Lodge is calculated as follows: ( (108 Excellents x 5) + (22 Goods x 4) ) ÷ 130 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avon Lee Lodge is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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