Buxton House

423b Radipole Lane, Weymouth DT4 0QJ
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9.7 94 Reviews
  • Buxton House, Weymouth
Buxton House is a warm and welcoming residential and dementia care home in Weymouth, Dorset. With a light and airy atmosphere, the home allows residents to live their lives as if in the comfort of their own homes whilst being cared for by committed, professionally trained staff.

Buxton House has 64 ensuite single bedrooms, divided into four wings to create a homely feel. Each wing has its own spacious lounge/diner and kitchen area.

Buxton House provides compassionate care for those who can longer live independently and also offers intermediate care for people requiring a short period of rehabilitation.

All residents can enjoy a wide variety of activities and entertainment in and around the home, plus outings in the Care South minibus to local landmarks and attractions.

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Care Provided by Buxton House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lauren Taylor (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Buxton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Buxton House Reviews (94)

Total of 94, showing 21-40
9.7

Buxton House has a Review Score of 9.7 (9.682) out of 10, based on 39 reviews in the last 2 years. Over all time Buxton House has 94 reviews.

Overall Experience

  • 76
  • 16
  • 1
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Review from Gerald P (Brother of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister seems very happy and well looked after, and the staff are always friendly and helpful. I am happy to think that my sister is able to remain in such a good environment, which enables her to have help with her anorexia.

Reply from Phil Smith, Director of Residential Care at Buxton House

Thank you so much for your review, feedback like this means so much to the team. I will be sure to pass on your comments to the team and wish you all the best.


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Review from kate I (Great-Niece of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with all aspects of the care given to my great aunt at Buxton House. The staff are always friendly, polite and considerate when caring for the residents of the home. The activities staff are always doing things to interest and involve the residents.

Reply from Phil Smith, Director of Residential Care at Buxton House

Thank you for your lovely 5 star review. I will be sure to pass all your comments onto the team at Buxton House who will no doubt be delighted. Wishing you a Merry Christmas and a Happy New Year.


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Review from Kevin G (Son of Resident) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Buxton House for over a year now and during that time the staff have been very caring and understanding. The home is always clean and tidy. Mum really enjoys the various entertainment programmes that are laid on, especially the sing-songs. She eats well most of the time and the staff
ensure that where appropriate she has plenty of gravy with her meals as well as ice-cream!

Reply from Phil Smith, Director of Residential Care at Buxton House

Thank you for your lovely comments - I am delighted that your mother is enjoying living with us at Buxton House. Merry Christmas to you all.


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Review from Neil C (Son of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care of my father. He seems to have settled in well and has begun to familiarise himself with his room, the layout and the daily routine. He always appears to be well looked after whenever I visit him.

Reply from Phil Smith, Director of Residential Care at Buxton House

Thank you for your 5 star review! It's so wonderful for the team to receive reviews like these, thank you again and wishing you a Happy Christmas.


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Review from Steven G (Son of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care provided and always helpful. Very friendly staff.
Home is always clean and tidy. Rooms kept clean.
Only issue is it sometimes takes a while to be let in.
Good communication kept between home and relatives.

Reply from Phil Smith, Director of Residential Care at Buxton House

Thank you for taking the time to leave a review, your comments are much appreciated. I will be sure to pass on your feedback regarding the time to enter the home. Merry Christmas to you all.


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Review from J W (Friend of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting a friend at Buxton House for a year now, twice a week. She has been well looked after. All the staff have been friendly and very kind.

Reply from Phil Smith, Director of Residential Care at Buxton House

Thank you for your review; it means so much to the team to receive feedback for all the wonderful work they do. Wishing you all the very best.


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Review from Yvonne M (Wife of Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has told me staff were really nice and friendly. Food was okay in the main but my husband has been off his food but he said the puddings were lovely, I thought he would say that as he has a very sweet tooth.
Very clean and well-kept home.

Reply from Phil Smith, Director of Residential Care at Buxton House

Thank you for leaving Buxton House a review. I am so pleased your husband enjoyed the food, in particular, the puddings! I will be sure to pass on your lovely comments to the team. Wishing you all the best.


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Review from Sylvia P (Wife of Resident) published on 5 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot imagine any better care home than Buxton House Care Home. My husband was looked after in every way possible and it was also good for me to have peace of mind while we were apart.

Reply from Phil Smith, Director of Residential Care at Buxton House

Thank you for your 5 star review, comments such as these mean so much to the team. Wishing you all the very best.


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Review from Glynis T (Sister of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

ALways a friendly welcome when I visit. Staff very helpful with several requests for paperwork etc. required for blue badge and financial forms etc. Very happy with Buxton House and staff.

Reply from Phil Smith, Director of Residential Care at Buxton House

Thank you so much for your 5 star review! You're feedback is greatly appreciated and will be passed on to the team. Wishing you all the best.


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Review from T D (Stepson of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our dad was at Buxton House Care Home for about seven years. his care was good and his room was comfortable with an ensuite shower/toilet etc. The staff were very helpful and friendly.
The care home has improved much more since the new manager is now running it. She has helped the residents become
more active, being helpful and made us welcome.

Reply from James Silverton, Customer Relations Manager at Buxton House

I am delighted to read your comments, thank you so much. We're very proud of the team at Buxton House and it will mean so much for them to ready your comments. All the best.


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Review from Stephen W (Son of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always welcoming and friendly. Mum has settled well and appears to be happy. Staff have quickly understood Mum's needs and ways.

Reply from Phil Smith, Director of Residential Care at Buxton House

Thank you for taking the time to leave a review; the team at Buxton House will be delighted. Many thanks.


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Review from P B (Son of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been supported with understanding, professionalism and compassion and all care for her needs has been done with respect and dignity and myself and my family would recommend Buxton House, the manager and the team to anyone considering moving a family member to a care establishment.

Reply from Phil Smith, Director of Residential Care at Buxton House

Thank you for your lovely 5* review! I am delighted that your mother is being so well cared for at Buxton House.


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Review from Clive W (Husband of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice people.

Reply from Phil Smith, Director of Residential Care at Buxton House

Thank you for your 5* review! Wishing you all the best.


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Review from Zoe W (Daughter of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my mom is receiving is good and the activities provided are a real strength to the provision in Buxton House. Staff are approachable and helpful. Management are approachable and do what they can to address any concerns that may arise regarding my mum. Regular staff are obviously working very
hard to sustain the level of care for residents. There is a welcoming feel on entry to the home and an open-access policy.

Reply from Phil Smith, Director of Residential Care at Buxton House

Thank you so much for your kind review, I am delighted that your mum is enjoying her stay with us at Buxton House. All the very best.


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Review from W M (Son of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with my father's stay. I could see when I collected him that he was as happy as I left him. Enjoying the Christmas festivities put on by the staff which I joined in and enjoyed. I would have no hesitation to take him again. Thank you very much all round.

Reply from Phil Smith, Director of Residential Care at Buxton House

Thank you for your 5-star review, I am delighted that your father enjoyed his time with us at Buxton House. Many thanks.


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Review from Barbara S (Wife of Resident) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

1st class care home. All the staff who work there go above and beyond attending to the care of residents in every way and they also take an interest and care to the resident's family, can’t praise them enough. Massive improvement and asset to the home since the appointment of the new manager in September.

Reply from Phil Smith, Director of Residential Care at Buxton House

Thank you for your 5 star review! Your feedback will be passed on to the team at Buxton House, wishing you all the best.


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Review from Suzanne R (Daughter of Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We sadly lost our precious mum yesterday and the care, compassion and support we received from the Buxton House staff during this difficult time was incredible. We will never be able thank them enough.
Her time there during the pandemic was made easier for all of us due to the outstanding love they
showed her and us.

Reply from Phil Smith, Director of Residential Care at Buxton House

Thank you so much for leaving a review, I am so sorry for your loss. I will ensure your feedback is passed onto the team. Wishing you and your family all the best.


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Review from Andrea H (Daughter of Resident) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Buxton House has been home to my mum for the last three years. This week we were told she was end of life. The staff of Buxton House welcomed my sister and I to stay with my mum overnight. Took care of her with the most compassion, care and love I have ever seen. My mum passed away yesterday, we have
been spoken to by all members of staff who looked after her, who have passed on their condolences and spoken with us individually. I couldn’t recommend them highly enough. You're all fantastic and we are incredibly grateful to you, always.

Reply from Phil Smith, Director of Residential Care at Buxton House

Thank you for taking the time to leave a review, I am so sorry to learn of your mum's passing. Our thoughts are with you all. Wishing you all the best.


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Review from Graham M (Son of Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with all of the staff, very helpful, kind and considerate. Always with a smile on their faces. Nothing is too much trouble. Very clean and tidy home. Would certainly recommend. Thanks for all you do for my mum.

Reply from Simon Bird, Chief Executive at Buxton House

Thank you for leaving Buxton House a 5-star review. I am delighted to read how happy you are with us and that your mum is enjoying her time with us.


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Review from Samuel I (Son of Resident) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've found the home to be very friendly and understanding. I've found it very easy to discuss my concerns with the manager. Mum has really settled in well. Overall, very happy with the service from the team here.

Reply from Simon Bird, Chief Executive at Buxton House

Thank you for your review. I am pleased to read that Mum has settled so well. All the best.


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Current Review Score: 9.7 (9.682)

Overview of Review Score

The Review Score of 9.7 (9.682) out of 10 for Buxton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.682 for Buxton House is calculated as follows: ( (329 Excellents x 5) + (109 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 456 Ratings = 4.682

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Buxton House is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Lauren

Lauren Taylor

Job Title: Home Manager

“I have worked in the Health and Social Care sector since I was old enough to be employed; whilst continuing to study, develop and achieve the skills and qualifications I have.


I began my career working with Care South as a Care Assistant and progressed to my present role as Home Manager of Buxton House. I initially began my journey at Buxton House and worked across the company in different locations – I am so glad to be back!


Ensuring every day is meaningful for the people we care for is what drives me and the team at Buxton House to give the best possible service.


We aim to support our residents and be involved in the care we provide; to enhance their independence in confidence, knowing we can support them with our person-centred approach.


I am proud and fortunate to be part of a fun, professional and caring team who work above and beyond expectations consistently.”