Buxton House

423b Radipole Lane, Weymouth DT4 0QJ
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9.7 94 Reviews
  • Buxton House, Weymouth
Buxton House is a warm and welcoming residential and dementia care home in Weymouth, Dorset. With a light and airy atmosphere, the home allows residents to live their lives as if in the comfort of their own homes whilst being cared for by committed, professionally trained staff.

Buxton House has 64 ensuite single bedrooms, divided into four wings to create a homely feel. Each wing has its own spacious lounge/diner and kitchen area.

Buxton House provides compassionate care for those who can longer live independently and also offers intermediate care for people requiring a short period of rehabilitation.

All residents can enjoy a wide variety of activities and entertainment in and around the home, plus outings in the Care South minibus to local landmarks and attractions.

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Care Provided by Buxton House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lauren Taylor (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Buxton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Buxton House Reviews (94)

Total of 94, showing 41-60
9.7

Buxton House has a Review Score of 9.7 (9.682) out of 10, based on 39 reviews in the last 2 years. Over all time Buxton House has 94 reviews.

Overall Experience

  • 76
  • 16
  • 1
  • 0
  • 1

Date Published

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Review from J B (Daughter-in-law of Resident) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a relief when we walked into Buxton House. The light and airy atmosphere and the friendliness of the staff gave us all the reassurance we needed that mother-in-law was going to be in safe hands! Each visit we have made since shows us not only the kindness of the staff, but also the professionalism
and efficiency with which they care for each resident. Their willingness to adapt to individual needs and to care for the residents with patience and encouragement is testament to the relaxed yet efficient way in which Buxton is managed.

Reply from Simon Bird, Chief Executive at Buxton House

What a fantastic review to read. Thank you so much! I will ensure your review is shared with all the team at Buxton House.


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Review from Anita M (Daughter of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and staff are very caring and friendly. Always kept us well informed especially during covid. If I had to recommend a home to anyone I would welcome Buxton house. It’s clean good food plenty for residents to do and a very friendly atmosphere.

Reply from Simon Bird, Chief Executive at Buxton House

Thank you for your review of Buxton House, I am so pleased you would recommend the home, all the best.


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Review from Lisa B (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a new resident, but I can honestly say that my mum and I couldn’t be any happier with the experience so far. Mum's initial assessment was a really positive experience, very professional, empathetic and friendly process. All of the staff have gone out of their way to be welcoming and friendly.


The accommodation is perfect, clean comfortable and much scope to make mum's room very homely. There is a daily menu with good variety, mum loves the food! There are lots of activities for residents and social events. Most importantly, my mum is settling in well and says she is very happy. Thank you so much, everyone.


Reply from Simon Bird, Chief Executive at Buxton House

I am so pleased to hear your mother is settling into life at Buxton House so well, thank you so much for taking the time to review us. All the best.


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Review from L G (Daughter of Resident) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff are all kind and caring both to my mother and to the family. They are there for all of us and keep us regularly updated. They have been under the utmost pressure due to covid but have still been able to provide the same level of care, even though we were not always able to visit,
due to government restrictions. They are all warm and welcoming and I would recommend them to anybody and I hope it is still around for me when/if my time comes. It's like a caring, supporting hotel.

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Review from Charlotte B (Granddaughter of Resident) published on 5 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My nan went into Buxton House at 94 years old and died within 8 weeks. We were not informed until 20 minutes after she died, they had concerns about my Nan’s ill health enough to call out a doctor but not enough to inform her family who live five minutes down the road. She died alone. Communication
is not great and some of the staff are incompetent. The care my nan received was shocking.

Reply from Aaron Whitehead, Director of Residential Care at Buxton House

We pride ourselves on our excellent standard of care at Buxton House and are sorry we have not met your expectations on this occasion. The concerns had already been communicated directly to us and a full review was completed, concluded and feedback given to family members. We extend condolences once again for the loss of your loved one.


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Review from C P (Wife of Resident) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the time my husband has been in Buxton House I have found the staff to be very caring towards him. Unfortunately, I have been bale to see him as much as I would like but this is because of the virus. He has settled down very well in his room and enjoys the activities.

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Review from Jane H (Daughter of Resident) published on 30 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of myself and my relative, I cannot find words to describe the high level of empathy and support given at such a vulnerable time to us as a family.
The change in my relative from the day he arrived to where he was on leaving the home after his respite was remarkable, he felt safe and secure
which was paramount to his well being.
The home has helped him see a different way of life and enabled him to come out of his shell and enjoy activity’s and accept support when needed.
All the staff have shown such professionalism and been approachable and sensitive to issues surrounding the respite.
I personally wish to thank all the staff and would recommend this service to others.
As a family, we will be forever thankful.

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Review from J W (Daughter of Resident) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother died in Buxton House on 1.7.21, during her stay of about 10 years she received wonderful care and treatment there. She was happy and extremely well cared for. The home is very well run and the staff and management team are brilliant. They deserve to be recognised for the wonderful job they
do.

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Review from Maria W (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by Buxton House is extremely satisfactory to my Mums needs, she is very happy too, in every way.

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Review from Lynda H (Daughter-in-law of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father-in-Law entered Buxton House in April 2019 after a fall and a short spell in hospital, as he was suffering from dementia, this was a very hard decision to make but also one of the best.
My Father-in-Law could have not gone anywhere better, he struggled to settle but the staff could not have
been more helpful and caring at all times, not just to him, but also to his family. Before COVID restrictions we could visit at any time and when we did always found him to be well cared for and even with COVID the home went out of their way to make visits possible as and when allowed with the strictest of guidelines carried out. He stayed at the home until he passed away in May 2021 and right up to the end we were kept informed with everything and he was treated with the utmost dignity and respect.

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Review from C D (Daughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mother today in her room for the first time, it was her Birthday. Her room had a Balloon and a Birthday banner on the door. The staff brought in a cake and a present and sang happy birthday to her. Mum was over the moon with the affection she was given. I can't praise the staff highly enough
for the care they have shown to mum and me over the past few months. Nothing is too much trouble for them. They have sorted out her hearing problems and taken her to the opticians. A very caring Buxton House.

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Review from R H (Husband of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very kind and helpful.

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Review from Joyce R (Wife of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Buxton House for the past year. He is extremely well cared for. I have no complaints, only praise for the staff. They treat my husband and myself with respect and reassurance.

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Review from T T (Son of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always found the home extremely helpful and they look after my mother very well.

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Review from D R (Wife of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted during the Pandemic so I have not been able to enter the home.
On visiting him I have been made welcome and when he arrives to see me he is well groomed and tidy. He eats and sleeps well and seems content. I feel he is being looked after. His reactions to music is the best therapy.
He has Alzheimer's.

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Review from V W (Son of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for several years and she has been well looked after, entertained and occupied.

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Review from Sharon T (Daughter of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent home, the staff and management are always professional, respectful and cheerful and always go out their way to help in any way they can to help resolve any issues we as a family have when it comes to my mums care.
My mum is very happy at Buxton House as she’s treated more like a family
member than a resident by all the staff and she enjoys all the company that Buxton House has to offer in other residents and staff alike.
I drop in quite often to see my mum throughout the week (pre-covid) if only for a quick 10-minute chat, I've even dropped in at odd times and they are always accommodating and I feel this is one of the best things about Buxton house, it’s more an open house with excellent care for my mum as she’s never looked so well cared for!
It’s always clean and well presented in all areas and mums room is very roomy with all the home comforts she wishes for.
A great home with excellent friendly staff and management.

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Review from Karen B (Daughter of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has mixed dementia, she has been struggling to manage in her flat, and it got to the stage of Mum needing 24-hour care, which we provided as a family, but this just could not go on. Doing so, Mum did not know who we were or where she was although she has lived in the same flat for 18-years, and
was very sad and very depressed and couldn’t really do much for herself at all. Mum has now been at Buxton House for just over two weeks. My brother visited her yesterday, and we, as a family, cannot get over the transformation; she looks 30-years younger and is definitely much happier - she was just existing in her flat and now she is living a much happier life. We cannot thank Buxton House and all the staff enough. Mum says they are all lovely people. I can’t wait to visit Mum and see the difference for myself, but for now, I’m so happy and thankful that Mum has a fabulous place to live. Thank you all so appreciated.

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Review from T S (Son of Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum spent 5-weeks at Buxton House during the lockdown, so unable to comment on rooms, food, activities etc. All staff were helpful and cheerful when contacted by phone. No alternative to calling was offered for speaking with Mum. The site manager did not contact or return calls during the entire stay,
preferring to delegate his work. Mum had nothing but praise for the kindness, patience and hardworking staff that care for her. Thank you.

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Review from S M (Granddaughter of Resident) published on 22 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm a granddaughter of a resident and I must say I honestly think Buxton House is the best place for her. She's well looked after and tells me she loves the food and the carers are amazing and do an outstanding job keeping her safe. They do a wide variety of activities and we enjoy seeing all the photos.
When visiting was allowed, I must say the care home was well presented and looked beautiful at Christmas with all the decorations.

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Current Review Score: 9.7 (9.682)

Overview of Review Score

The Review Score of 9.7 (9.682) out of 10 for Buxton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.682 for Buxton House is calculated as follows: ( (329 Excellents x 5) + (109 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 456 Ratings = 4.682

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Buxton House is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Lauren

Lauren Taylor

Job Title: Home Manager

“I have worked in the Health and Social Care sector since I was old enough to be employed; whilst continuing to study, develop and achieve the skills and qualifications I have.


I began my career working with Care South as a Care Assistant and progressed to my present role as Home Manager of Buxton House. I initially began my journey at Buxton House and worked across the company in different locations – I am so glad to be back!


Ensuring every day is meaningful for the people we care for is what drives me and the team at Buxton House to give the best possible service.


We aim to support our residents and be involved in the care we provide; to enhance their independence in confidence, knowing we can support them with our person-centred approach.


I am proud and fortunate to be part of a fun, professional and caring team who work above and beyond expectations consistently.”