Buxton House has a Review Score of 9.7 (9.682) out of 10, based on 39 reviews in the last 2 years. Over all time Buxton House has 94 reviews.
Review from Debbie S (Daughter of Resident) published on 14 January 2021
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Review from Harold L (Brother of Resident) published on 11 January 2021
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Review from Fiona P (Daughter of Resident) published on 11 January 2021
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It’s good to know she is safe, happy and cared for.
Thank you
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Review from Philip G (Son of Resident) published on 23 November 2020
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Review from Helen H (Daughter of Resident) published on 10 November 2020
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Review from S C (Daughter of Resident) published on 21 October 2020
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Review from Carole (Daughter of Resident) published on 6 April 2020
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Review from Arthur A (Husband of Resident) published on 13 March 2020
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Review from Jo G (Daughter of Resident) published on 29 January 2020
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Review from Dee T (Daughter of Resident) published on 29 January 2020
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Review from Beverley H (Daughter of Resident) published on 17 September 2019
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Review from Lynn S (Daughter of Resident) published on 18 July 2019
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Review from Reginald R (Resident) assisted by family/friend published on 18 July 2019
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Review from Brian M (Resident) published on 16 July 2019
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Review from Gill R (Daughter of Resident) published on 8 July 2019
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Review from Bernard S (Son of Resident) published on 1 July 2019
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Review from Vera V (Daughter of Resident) published on 19 June 2019
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Review from Maria L (Daughter of Resident) published on 28 May 2019
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Review from Myra W (Daughter of Resident) published on 28 May 2019
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Review from Barbara T (Wife of Resident) published on 27 February 2019
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The Review Score of 9.7 (9.682) out of 10 for Buxton House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 39 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.682 for Buxton House is calculated as follows: ( (329 Excellents x 5) + (109 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 456 Ratings = 4.682
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Buxton House is based on 38 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 38 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Sep 2022
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Job Title: Home Manager
“I have worked in the Health and Social Care sector since I was old enough to be employed; whilst continuing to study, develop and achieve the skills and qualifications I have.
I began my career working with Care South as a Care Assistant and progressed to my present role as Home Manager of Buxton House. I initially began my journey at Buxton House and worked across the company in different locations – I am so glad to be back!
Ensuring every day is meaningful for the people we care for is what drives me and the team at Buxton House to give the best possible service.
We aim to support our residents and be involved in the care we provide; to enhance their independence in confidence, knowing we can support them with our person-centred approach.
I am proud and fortunate to be part of a fun, professional and caring team who work above and beyond expectations consistently.”