Buxton House has a Review Score of 9.7 (9.682) out of 10, based on 39 reviews in the last 2 years. Over all time Buxton House has 94 reviews.
Review from M M (Daughter of Resident) published on 13 November 2018
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Review from Frankie T (Granddaughter of Resident) published on 24 October 2018
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Review from Selena T (Daughter of Resident) published on 16 October 2018
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Review from Stephen L (Resident) published on 5 October 2018
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Review from L H (Daughter of Resident) published on 3 October 2018
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Review from Brian T (Friend of Resident) published on 28 September 2018
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Review from Rosalyn T (Daughter of Resident) published on 12 September 2018
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Review from Francesca B (Daughter-in-law of Resident) published on 12 September 2018
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Review from S-J M (Niece of Resident) published on 12 September 2018
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Review from J B (Wife of Resident) published on 12 September 2018
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Review from T B (Grandson of Resident) published on 31 August 2018
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Review from Michael F (Partner of Resident) published on 9 August 2018
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Review from L H (Power of Attorney of Resident) published on 15 April 2016
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Reply from Simon Bird, Director at Buxton House
Care South is grateful for this feedback and the many good areas that have been highlighted. Naturally the feedback on "Food and Drink" is disappointing and of concern. Care South prides itself on offering the highest standards of catering and nutrition across all its homes, and is looking into this individual experience and how improvements can be made. Generally feedback from residents at Buxton House is positive about food and nutrition. If the reviewer would like to contact the Manager of the home directly she would be glad to discuss this matter to ensure that this experience is not repeated.
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Review from Caron I (Granddaughter of Resident) published on 4 August 2015
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The Review Score of 9.7 (9.682) out of 10 for Buxton House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 39 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.682 for Buxton House is calculated as follows: ( (329 Excellents x 5) + (109 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 456 Ratings = 4.682
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Buxton House is based on 38 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 38 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Sep 2022
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Job Title: Home Manager
“I have worked in the Health and Social Care sector since I was old enough to be employed; whilst continuing to study, develop and achieve the skills and qualifications I have.
I began my career working with Care South as a Care Assistant and progressed to my present role as Home Manager of Buxton House. I initially began my journey at Buxton House and worked across the company in different locations – I am so glad to be back!
Ensuring every day is meaningful for the people we care for is what drives me and the team at Buxton House to give the best possible service.
We aim to support our residents and be involved in the care we provide; to enhance their independence in confidence, knowing we can support them with our person-centred approach.
I am proud and fortunate to be part of a fun, professional and caring team who work above and beyond expectations consistently.”