Denewood House Care Home

12/14 Denewood Road, West Moors, Ferndown BH22 0LX
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8.9 5 Reviews
  • Denewood House Care Home, Ferndown
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Care Provided by Denewood House Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 21 Service Users
  • Primary Care Categories
  • Older Person Care
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Kelly Morris (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (17)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Denewood House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,380
  • (these prices are only a guideline, please contact Denewood House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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Denewood House Care Home Reviews (5)

8.9

Denewood House Care Home has a Review Score of 8.9 (8.853) out of 10, based on 3 reviews in the last 2 years. Over all time Denewood House Care Home has 5 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 1
  • 0

Date Published

5
1
3
3
2

Review from C B (Daughter of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at Denewood House for eight months until she passed away in December 2024. Staff were always very kind, considerate, caring and treated mum with dignity and respect. Mum was always well dressed and her room always clean. Whenever visiting, I was always made welcome and offered refreshment.
Any concerns raised with staff were always dealt with in an efficient and timely manner. Staff were very good at communicating any concerns they had about mum's health and carrying out her wishes.

Reply from Caroline Bleach, Director at Denewood House Care Home

Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear that you had a positive experience with our care home. Our team is dedicated to providing compassionate and high-quality care, and it means a lot to know that our efforts make a difference.


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Review from S F (Niece of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident at Denewood House for nearly 4 years she entered at 94 and I am convinced that she enjoyed another 4 years of life because of the care given to her by all the staff there. I cannot praise them enough, they are so kind, caring and loving nothing was too much trouble. My aunt was
treated with dignity and she was very happy there. She passed away at the home last month and that's where she wanted to be, and I know she was loved and respected by all the staff there.

Reply from Caroline Bleach, Director at Denewood House Care Home

We wish to thank you for your kind words and extend our sympathies to you and your family. We got to know your Aunt quite well and she was a lovely lady in Denewood House Care Home, she will be sadly missed by all of us.


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Review from K I (Daughter of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff for making it such a lovely day for my mum's 100th birthday on Saturday. All the guests enjoyed the entertainment you arranged, I thought the singer was lovely and he really wanted to please mum and make it a special day. I and everyone else were delighted with the beautiful
blanket gift from Denewood, certainly a very special gift.

Reply from Caroline Bleach, Director at Denewood House Care Home

Thank you so much for your wonderful review! We are thrilled to hear that your mum's 100th birthday celebration was a lovely and memorable day. It was our absolute pleasure to help make this milestone event special for her and all of your guests. We're delighted that everyone enjoyed the entertainment and that the singer could add a personal touch to the occasion. Knowing that he made your mum feel special means a lot to us. We all very much enjoyed joining in with the occasion.


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Review from Annette B (Wife of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following months of hospitalisation, my husband was admitted to Denewood House Care Home for 3 weeks of rehabilitation. I cannot speak highly enough of the care he received at this home. The entire staff showed great kindness, excellent professional care, empathy, understanding and encouragement to
him whilst the chef and catering staff ensured that all their excellent food was presented to him in the most appetising form.
The building itself is a comfortable, safe, spotlessly clean and homely environment with a peaceful, happy atmosphere whilst warmth, kindness and dignity have been encountered at every turn.
I would certainly recommend this to anyone seeking a residential care home for a loved one or, indeed, for themselves!

Reply from Caroline Bleach, Director at Denewood House Care Home

We would like to thank you for taking the time to leave us a fantastic review. We are pleased to hear that you and your husband enjoyed your time at Denewood House and that our genuine care and professionalism contributed to his successful return home, we wish you both well!


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Review from C M (Son of Resident) published on 2 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother was resident at Denewood House November 2020 until she contracted pneumonia and died in hospital in December 2021.
My mother, whilst dying at the hospital, suffered an attempt to gain personal information from a person purporting to be a family member. The hospital staff traced the telephone
number to a landline at Denewood House. The hospital officially documented and reported the contact to Dorset Council. I reported the contact to the management of Denewood House & CQC. No resolution/outcome notified.
Whilst at Denewood House a GDPR data release request was made for my mother. The information disclosed documented inconsistencies and inaccurate assumptions recorded by Denewood House staff.
My mother stated she liked the food and staff at Denewood House; however, repeatedly stated to family she wished to move. This was disregarded when raised by family with Denewood House staff.
My mother died in December 2021; personal property returned with two items of sentimental value broken.

Reply from Caroline Bleach, Director at Denewood House Care Home

We wish to offer our sympathies and condolences as his mother is sadly missed in Denewood House Care Home for her laughter, gentle character with other residents and great staff relationships. She enjoyed her stay with us, especially the activities and social times within the home.
This lady was listened to and her situation was undertaken by our local social services teams and Care Quality Commission and their advice and guidelines were followed by ourselves for her best interest and wishes.
We would like to add that we always endeavour to act for our residents, their wishes and communicated needs at all times with "genuine care for loved ones".


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Current Review Score: 8.9 (8.853)

Overview of Review Score

The Review Score of 8.9 (8.853) out of 10 for Denewood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Denewood House Care Home is calculated as follows: ( (32 Excellents x 5) + (4 Goods x 4) ) ÷ 36 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.964 Points relating to the number of positive Reviews for Denewood House Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2. 3 Positive Reviews ÷ 4.2 = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Denewood House Care Home

What types of Care is Denewood House Care Home registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

What additional types of Care does Denewood House Care Home provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Denewood House Care Home have?

There are 17 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Denewood House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Denewood House Care Home to the centre of Ferndown?

1.7 mile(s) as the crow flies, distance by road may be significantly further.