Fairlawn

St Mary's Road, Ferndown BH22 9HB
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9.8 59 Reviews
  • Fairlawn, Ferndown
Fairlawn is a warm and friendly residential and dementia care home in the heart of Ferndown, Dorset, offering compassionate care in a home-from-home atmosphere.

Fairlawn has 60 ensuite bedrooms over three floors and plenty of communal areas for residents to relax or socialise in, including a conservatory with direct access to a beautiful garden.

The experienced and well trained team at Fairlawn provides care for those who can no longer live independently, whether they are physically frail or suffering from dementia. All residents can enjoy a wide variety of activities and entertainment in and around the home, plus outings in the Care South minibus to local landmarks and attractions.

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Care Provided by Fairlawn

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tina Vincent (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Fairlawn

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,375
    • Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,500
  • (these prices are only a guideline, please contact Fairlawn to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Fairlawn Reviews (59)

Total of 59, showing 21-40
9.8

Fairlawn has a Review Score of 9.8 (9.813) out of 10, based on 25 reviews in the last 2 years. Over all time Fairlawn has 59 reviews.

Overall Experience

  • 40
  • 15
  • 3
  • 1
  • 0

Date Published

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Review from J L (Mother of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter is in a care home as she has MS and could no longer live at home. She is very well looked after, the staff are always lovely and very helpful. She has a very nice room with her personal belongings and the gardens are very well-kept and beautiful to go and sit in. Since she has been a resident
I haven't worried about her so much as she has all she needs and if she needs medical assistance the staff sort it for her.

Reply from Phil Smith, Director of Residential Care at Fairlawn

Thank you for taking the time to leave Fairlawn a review, the team and I are so grateful for your kind words. Thank you again and wishing you all the best.


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Review from K L (Resident) assisted by family/friend published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

General experience is very good and would recommend it.

Reply from Phil Smith, Director of Residential Care at Fairlawn

Thank you for your review, wishing you all the best.


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Review from L B (Daughter of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into Fairlawns for two weeks of respite - very poorly. After two weeks she said she didn't want to go home and the difference in her is amazing. The staff have been wonderful. She really enjoys all the activities and the staff work hard to keep them entertained. Well looked after in all
departments including food.

Reply from Phil Smith, Director of Residential Care at Fairlawn

Thank you so much for your 5* review, I will pass on your comments to the team, all the best.


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Review from C M (Stepdaughter of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad seems very happy and put on weight since he has moved in.

Reply from Phil Smith, Director of Residential Care at Fairlawn

I am delighted that your dad has settled in well. Thanks for the review.


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Review from Eileen G (Respite Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve recently had a short stay at Fairlawn whilst my family were away. The care staff were excellent, food was delicious and I can’t fault the home. Highly recommend for a short stay. Very convenient location, close to where I live so I was able to continue to see my friends.

Reply from Phil Smith, Director of Residential Care at Fairlawn

I am so pleased you enjoyed your stay with us at Fairlawn, thank you for taking the time to leave a review. Wishing you all the best.


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Review from S C (Wife of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found Fairlawns very friendly the staff were caring and did their very best and I greatly admire their patience with some very difficult situations. The managers were not always great but the managers there at the moment, I found very friendly, and they made me feel welcome.

Reply from Simon Bird, Chief Executive at Fairlawn

Thank you for your review, I will pass on your feedback to the team at Fairlawn. All the best for the future.


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Review from D C (Husband of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of the care home in which my wife now resides is excellent. The care provided far surpasses the previous care home and all she was interested in when she was in hospital for a month was "when can I go home to my room?" The staff are real carers and friendly with their charges. The food
there has room for improvement but then again you cannot please all the residents all of the time.

Reply from Simon Bird, Chief Executive at Fairlawn

Thank you for taking the time to leave Fairlawn a review, I am delighted you have rated the overall experience as 5*. Wishing you all the best.


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Review from V C (Daughter of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is cared for very well which gives her family relief. Sometimes her clothes, handkerchiefs and other items belonging to her which are named/labelled go missing. They sometimes come back but sometimes not such as a handkerchief and laundry bag which my eldest sister bought for her in Madiera.
We trust and respect all the staff and wish the government would pay them the same as nurses. God help us if carers went on strike.

Reply from Simon Bird, Chief Executive at Fairlawn

Thank you for leaving the home a review, I will be sure to pass on your feedback to the team. Wishing you all the best.


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Review from M C (Son of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally mum and I are very happy with everything at the home. If mum has anything to say about the home, it's about the food and cost of care and sometimes the activities. But you can't please everybody all the time.

Reply from Simon Bird, Chief Executive at Fairlawn

Thank you for leaving the home a review, I will pass on your feedback to the team. All the best.


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Review from Barbara C (Daughter of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a warm welcome is offered to me when I visit the home. Staff know who I am and who I am visiting. My mother is very well cared for, he room is always clean and tidy, and staff respect her privacy and how her room has all her personal items, i.e. pictures and ornaments around, which are left as
she wants them. She has choices of activities, hairdresser etc, and they meet her needs with her choice of food. Overall, she is happy there, which is what is important for us both.

Reply from Simon Bird, Chief Executive at Fairlawn

Thank you so much for your five-star review. I will pass on your comments to the team. All the best.


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Review from Jennie C (Daughter of Resident) published on 30 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've always been grateful for the care Fairlawn has shown my mum, and the dedication of the staff, particularly in the times of Covid, however since the new manager has been in the home I've definitely seen an improvement in the standard of care/communication. The manager sets a great example in her
work ethic, wearing many a hat,(manager, carer etc). All staff that I've met couldn't be any more dedicated to their roles with little thanks in means of pay from our government.

Reply from Aaron Whitehead, Director of Residential Care at Fairlawn

Thank you for your review, I am so pleased to read how well your mother has been cared for at Fairlawn.


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Review from D B (Daughter-in-law of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended in August with my husband. We found the staff to be very friendly and courteous. We found the building to be of an excellent standard with regard to cleanliness and decor. We feel that my mother-in-law will receive excellent care and seems settled and happy here.

Reply from Aaron Whitehead, Director of Residential Care at Fairlawn

Thank you for your kind words, I am delighted that your mother-in-law has settled in well, do get in touch if there is anything more we can do. Thanks again!


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Review from Susan P (Wife of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband has Alzheimer's and after a fall was sent for rehabilitation, after a broken hip, to Fairlawn. I have always found all the staff helpful, friendly and reassuring. He has been cared for since and although I have found the situation heartbreaking for me, I realise he is receiving excellent
care as he remains physically very well. I am thankful and grateful for the care he receives.

Reply from Aaron Whitehead, Director of Residential Care at Fairlawn

Thank you for taking the time to review Fairlawn, I am so pleased to read your comments and will be certain to share with the team. Wishing you all the best.


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Review from Steven B (Son of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent 8 years at Fairlawn, until her recent death in May. During that time, apart from some bouts of anxiety, I believe she was extremely happy. she was under the care of ever changing personnel in the latter years, but practically without exception all the staff were caring, empathetic and
professional with her. Cheery words, a joke and banter without ever overstepping the marl. This applied from management to kitchen staff and a truly lovely cleaning lady. There was also an activities lady who became close to Mum on a religious level. In these testing times I do home all recruitment of staff can be spared and provided training to keep up these high standards.

Reply from Aaron Whitehead, Director of Residential Care at Fairlawn

Thank you for taking the time to leave Fairlawn a review, I'll be sure to pass on your lovely comments to all the team. Many thanks.


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Review from Jane S (Daughter of Resident) published on 18 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well looked after, always a warm welcome. Very pleasant staff.

Reply from Aaron Whitehead, Director of Residential Care at Fairlawn

Thank you for leaving us a review. I am pleased to read how happy you are with the home. Many thanks.


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Review from K P (Daughter of Resident) published on 25 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The home have worked well under extreme circumstances and changing staff, however, continuity needs addressing. I cannot rate the home as Mum was admitted during lockdown, I have therefore not had admittance. At the beginning, there were teething problems. Communication between staff and relatives needs
to be reviewed. I am not made aware of problems quickly enough and I could have rectified them.

Reply from Aaron Whitehead, Director of Care at Fairlawn

Thank you for your feedback and review. We are aware that there have been some times when you had hoped communication could have been better during these challenging times posed by the Covid-19 pandemic. We would refer you to the Compliment For Carers area of our website, where it can be seen that the vast majority of relatives are delighted with the extraordinary lengths our staff have gone to keep their loved ones safe. The Care Quality Commission has also just visited Fairlawn and rated it Good in all areas, stating in their report “People and their relatives told us [changes and Coronavirus restrictions] had been managed well.” Nevertheless, we are sorry that you have had concerns and our new Home Manager will liaise closely with you so that we can meet with your expectations.


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Review from E I (Friend of Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour has been in the care home for over a year. He has always spoken highly of the care staff and he is always neatly turned out.
When I visit all the staff are very helpful and show kindness and care to my friend.

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Review from Jane W (Daughter of Resident) published on 22 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had to go into Fairlawn for a short time for respite, to let my mum recover as she was his carer and had a few health problems. My dad, being 97, was very well looked after but had given up and had had enough - which I get!
Unfortunately after 3 weeks, he passed away but it was very peaceful
and he was in no pain and I couldn’t have wished for a more painless end. We were able to spend precious ‘end of life’ time with him even in these ‘odd’ times and for that I am extremely grateful - so thank you to all at the nursing home - you did a fabulous job and I admire you all for the work you do.

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Review from Margaret M (Wife of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is so happy and content at Fairlawn Care Home at Ferndown, Dorset. Our three children(adult) agree with me that we can't fault Fairlawn - everything about it including the decor. The staff are absolutely amazing. They always acknowledge us and smiling, and nothing is too much trouble when
we request something. There are times when things must be difficult for them. Congratulations on your achievements.

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Review from Bev O (Daughter of Resident) published on 19 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are caring and look after my mum very well. Management keep me informed of all aspects of care.

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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Fairlawn is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Fairlawn is calculated as follows: ( (244 Excellents x 5) + (45 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 294 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fairlawn is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jan 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Tina

Tina Vincent

Job Title: Home Manager

Tina brings with her over 30 years of experience in care, during her career, Tina has been a trainer, delivering Health and Social Care apprenticeships. She is currently studying her Level 6 in Health and Social Care Management.