Fairlawn

St Mary's Road, Ferndown BH22 9HB
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9.8 59 Reviews
  • Fairlawn, Ferndown
Fairlawn is a warm and friendly residential and dementia care home in the heart of Ferndown, Dorset, offering compassionate care in a home-from-home atmosphere.

Fairlawn has 60 ensuite bedrooms over three floors and plenty of communal areas for residents to relax or socialise in, including a conservatory with direct access to a beautiful garden.

The experienced and well trained team at Fairlawn provides care for those who can no longer live independently, whether they are physically frail or suffering from dementia. All residents can enjoy a wide variety of activities and entertainment in and around the home, plus outings in the Care South minibus to local landmarks and attractions.

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Care Provided by Fairlawn

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tina Vincent (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Fairlawn

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,375
    • Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,500
  • (these prices are only a guideline, please contact Fairlawn to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Fairlawn Reviews (59)

Total of 59, showing 41-59
9.8

Fairlawn has a Review Score of 9.8 (9.813) out of 10, based on 25 reviews in the last 2 years. Over all time Fairlawn has 59 reviews.

Overall Experience

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  • 15
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  • 0

Date Published

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34

Review from June L (Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff very friendly and extremely helpful. All rooms and joint facilities are kept very clean, also if there is anything you require they will do their very best to obtain it for you. The activities staff often visit if there is anything you would like to do eg quizzes, games, gardening
to name but a few and they will try to include it in the programme if at all possible.

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Review from S P (Daughter of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fairlawn care home has provided exceptional care for my mum, who has Alzheimer's. They have been very efficient during the covid19 crisis in all areas. In order to allow the family some time with their loved one, they erected a gazebo in the garden where we can meet, socially distanced, but sheltered
from the elements. As a family, we really appreciate this.

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Review from Susie T (Daughter of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found nothing but compassion, love, care and dedication to my mother. I could not ask for a better place at this time for my mother to be. They truly are the second family in all they do when we, as a family, are not able to be with her. I thank them all so much for all they have done and know
continue to do. The environment and care are second to none.

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Review from C G (Daughter of Resident) published on 26 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

This care provider had no 'exceptional' policy in place for families being with their loved ones at end of life. Just allowed one day 'at an appropriate time' - how do you decide when this time is? They are not aligned with other care homes, do not reply to emails, have no flexibility to work with families
for the good of each case/resident and have no logic in applying 'infection control'. They claim to be keeping residents COVID-free, but none of the staff are tested. They didn't have the common sense to think outside their very small box, to allow us access to our dying mother, who was bereaved of her husband in March and had no physical contact with her family since. She didn't get COVID, but passed away in sadness and with lack of family contact. This care provider showed no compassion for my mother at all, despite all reasonable requests and suggestions from us, to try and make this work so we could be with her. The CEO has said in writing that he has been 'transparent'.

Reply from Aaron Whitehead, Director of Care at Fairlawn

It is incredibly hard to hear of the distress that Care South’s end-of-life visiting policy have caused this family. The policy complies with Government guidance. The family have publicly disagreed with the visiting policy across many media channels, whilst at the same time also publicly acknowledging the good care that Fairlawn’s carer’s provided for their mother. The policy is one that has been devised with our primary responsibility to safeguard the interests of all of our residents and dedicated teams of carers in our care homes throughout this pandemic.
We do encourage end of life visits. Two of the family members were able to spend a full day with their mother on the Sunday before she passed away peacefully surrounded by dedicated carers who were very fond of her and who had her very best interests at heart at all times. We very much regret that we were unable to meet this family’s expectations and are truly sorry for the heartache that this has caused.


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Review from Sue A (Wife of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband came into Fairlawn, I personally have been treated with sympathy, kindness and compassion by all staff and my husband has been made to feel welcome, cared for and respected.
When we encountered a problem recently, I was extremely impressed with the manner in which the management went
the extra mile to solve it.

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Review from Alan B (Husband of Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers dedicated, very amicable, treat my wife with friendly respect and nothing is too much trouble.
Quite happy for her to stay as she is safe and cared for.
Unfortunately, a shortage of carers at times is a notable problem (throughout the area).
Food is marked as good - but I haven't tasted it!
Presentation
of food could improve.

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Review from Richard H (Husband of Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rooms adequate, staff helpful. My wife is treated with reasonable care and dignity. I can't remark on meals because I am never there to see.
Cleanliness is very good.
But I do think a member of the staff should be in the rest room all the time the residents are there. There are long times when staff
are not there. My wife has no complaints, if she is happy I'm happy.

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Review from John O (Husband of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As husband of resident, I sleep well relaxed in the knowledge that my wife is getting thoughtful and kind care all of the time. I am with her every day and would quickly see any change in Fairlawn.
Excellent, caring staff, office staff and meals. 3 years of care "so far"

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Review from John B (Husband of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very helpful and address any problems with tact and understanding. They are always cheerful and helpful. My wife is happy and I am also. Activities are only for third floor on Wednesday morning and this is not enough.

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Review from Jennifer B (Daughter of Resident) published on 29 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, a resident at Fairlawns for 5 years, is very well cared for. Occasionally she has needed medical care and this has been provided without delay. The level of staff care and support during these times of need is excellent, and I'm kept fully and quickly informed of changes.
Mom is completely
content in her home, and her relationship with the staff is a delight to see. Their understanding of her needs, both physical and emotional, is excellent.
She doesn't always choose to join in with activities, which is respected and understood by the staff, but she readily accepts invitations to trips out and has had some memorable, yes! memorable, visits to local events. Her joy on these occasions delights her accompanying carers and the appreciation and value of these jaunts is heartwarming.
The accommodation, which includes some of her own meaningful furniture, is simple and comfortable. Meals are simple, nutritious and familiar to Mom and perfectly appropriate.

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Review from Alison P (Daughter of Resident) published on 29 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My family and I are very happy and consider that my mother is well looked after. Fairlawn is a great improvement on a previous care home.

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Review from Anita H (Wife of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fairlawn is a wonderful home from home. My husband is always treated with great kindness and respect. All the carers that I have met are really excellent at their jobs. The home is cleaned to a high standard and the food is very good. Myself and my two daughters are so grateful for the excellent service.

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Review from Jeanette C (Daughter of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very happy in this home. She is now in a wheelchair and in the later stages of Alzheimer's but they take good care of her. She is clean and tidy and likes having her nails done.
The staff are friendly and caring. Mum is included in activities and recently went out for afternoon tea.
My daughter
is a solicitor working in private client and recommends Care South, having seen this home, to her clients.

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Review from S T (Daughter of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found the staff very friendly and helpful. The home is kept clean and tidy. The staff are also supportive of my mother who has struggled with my dad being in the home.

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Review from Stephen C (Son of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very caring and supporting environment where my mother has lived for more than 10 years.

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Review from Audrey and Roy (Brother of Resident) published on 3 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been in Fairlawn for 5 years and has always been well cared for, my wife and I feel he is being well looked after and cared for to a high standard. The staff are always friendly and helpful in caring for him. We would like to express our thanks for the effort of all the staff on the occasion
of him receiving his "Legion of Honour" from the French government on Jan 9th 2016. They could not have been more helpful and enthusiastic. Well done to the manager and all staff.

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Review from Muriel H (Wife of Resident) published on 1 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Alzheimer's which affects his speech and ability to walk without help. He has always been a happy man no grumbles. I had been caring for him with help until I had to go into hospital. My husband has been in Fairlawn since April, he has settled in well and he likes being with other people.
All the staff are very kind and helpful. I go to see him every other day if possible and sometimes help at mealtimes. The food is tasty and varied. There was an open day yesterday which we all enjoyed and I hope to go to Mudeford next time they visit. I have not put excellent for activities because my husband cannot answer questions.

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Review from Pauline J (Friend of Resident) published on 1 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would just like to say a few words, when my friend first went to Fair Lawns, it wasn't good. The people there were quite good but it had a nasty smell, stained chairs which you did not want to sit on; there is no need. For this even if it is old it can be clean and stain free, but since the new manager
has taken over, he has turned the home around. It is now a much brighter, beautiful home and very welcoming. It has helped the staff and residents alike, a good job well done.

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Review from Ann M (Daughter-in-law of Resident) published on 5 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents in law came into the home this year. The care they have received is 100%. The staff and manager always greet us when we visit and are so caring. The home is always spotless and their bedroom is always clean and tidy. Nothing is too much trouble and I am always informed of any problems regarding
them. The meals are good and they enjoy the activities. So yes I would recommend Fairlawn at Ferndown.

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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Fairlawn is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Fairlawn is calculated as follows: ( (244 Excellents x 5) + (45 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 294 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fairlawn is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jan 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Tina

Tina Vincent

Job Title: Home Manager

Tina brings with her over 30 years of experience in care, during her career, Tina has been a trainer, delivering Health and Social Care apprenticeships. She is currently studying her Level 6 in Health and Social Care Management.