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Friary House has a Review Score of 9.0 (9.021) out of 10, based on 3 reviews in the last 2 years. Over all time Friary House has 20 reviews.
Review from Jules B (Daughter of Resident) published on 15 January 2025
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Review from G H (Daughter of Resident) published on 7 October 2024
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Review from Mary Teresa S (Daughter of Resident) published on 14 July 2023
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Review from Megan M (Granddaughter of Resident) published on 21 February 2023
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Review from B P (Son of Resident) published on 4 February 2023
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Review from J B (Daughter of Resident) published on 20 October 2020
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Review from John S (Son of Resident) published on 8 October 2019
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Review from P D (Wife of Resident) published on 19 September 2019
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Review from Kay K (Daughter of Resident) published on 19 August 2019
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Review from L B (Niece of Resident) published on 2 January 2019
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Review from Barbara K (Resident) published on 2 January 2019
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Review from Luigia C (Resident) published on 2 January 2019
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Review from Pamela M (Sister of Resident) published on 2 January 2019
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Review from S E (Daughter of Resident) published on 21 December 2018
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Review from Clare M (Daughter-in-law of Resident) published on 21 December 2018
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Review from H D (Daughter of Resident) published on 7 September 2018
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Review from B P (Daughter of Resident) published on 7 September 2018
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Review from Helen W (Goddaughter of Resident) published on 4 September 2018
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Review from Louise C (Friend of Resident) published on 14 August 2018
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Review from M W (Son of Resident) published on 13 August 2018
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The Review Score of 9.0 (9.021) out of 10 for Friary House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.2 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.833 for Friary House is calculated as follows: ( (31 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.833
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.188 Points relating to the number of positive Reviews for Friary House is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 16 registered maximum number of service users is 3.2. 3 Positive Reviews ÷ 3.2 = 0.938
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Jun 2018
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Job Title: Registered manager
Joined: 2002
I am the manager of Friary house. I oversee all the day-to-day running of the home. I make sure that all the policies and procedures are up to date and that all the staff abide by all of these. I make sure that we provide a high standard of care to all the residents. I audit and check on all care plans. I support staff when needed ensuring that their mental well-being is looked after. And ensuring that they are happy in their job.
Qualifications -
Level 5 diploma in leadership for Health and Social Care and children and young people’s services.
What do you enjoy most about working at Friary Care?
Seeing the residents happy and content. Working with my colleagues who are one of the best teams that I know.
Working under Peter Fry who is very supportive in everything.
Job Title: Deputy Manager
Joined: 2004
I am the Deputy Manager of Friary House. Friary House is a 16-bedded home where I provide continuity of support, including tailoring care plans to suit the individual needs of our residents, aiding our Registered Manager of the home (Shelley Sanders) and the Director of both homes (Peter Fry), and encouraging every member of our fantastic team. I like to feel I can support everyone.
Qualifications -
Level 3 in In Lead Adult Care and Level 3 in Actives
Over the years I have taken on multiple responsibilities. I began work as a cleaner, continued as a carer and cook, and then transitioned into the wonderful role of organising activities for the residents, before assuming the role of Deputy Manager.
What do you enjoy most about working at Friary Care? -
Interacting with our amazing residents, supporting my colleagues, interacting with families, working closely with health care professionals, listening, and supporting our sister home where and when possible.