Glencairn House Residential Home has a Review Score of 8.6 (8.560) out of 10, based on 2 reviews in the last 2 years. Over all time Glencairn House Residential Home has 11 reviews.
Review from Chris R (Grandson of Resident) published on 9 June 2023
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Overall Experience
5.0 out of 5
Reply from Ralph Sanders, Owner at Glencairn House Residential Home
Hi Chris, that's lovely to hear. Thank you for taking the time to leave us such a positive review.
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Review from Richard C (Son of Resident) published on 7 June 2023
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5.0 out of 5
Reply from Ralph Sanders, Owner at Glencairn House Residential Home
Hi Richard, thank you so much for such a wonderful review, I'm very pleased your mother is happy here. It will mean a lot to all the staff to know that their care is so appreciated!
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Review from Debbie P (Daughter of Resident) published on 10 February 2023
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5.0 out of 5
Reply from Ralph Sanders, Owner at Glencairn House Residential Home
Thank you very much for the feedback, we're very pleased to have your mum and dad here and glad that you're happy with everything we do.
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Review from Gillian F (Goddaughter of Resident) published on 14 September 2022
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5.0 out of 5
Reply from Ralph Sanders, Owner at Glencairn House Residential Home
Thank you very much, that's lovely to hear, and thank you for taking the time to write a review. I'll make sure I pass your comments on to the staff; it means a lot. It is a pleasure having your godmother at Glencairn; she's a lovely lady, and I'm delighted that she is happy here.
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Review from Brenda M (Daughter of Resident) published on 8 September 2022
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5.0 out of 5
Reply from Ralph Sanders, Owner at Glencairn House Residential Home
Thank you very much Brenda. Your mum is a lovely lady and we are lucky to have her at Glencairn. She is very sociable and has a great sense of humour!
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Review from Ian C (Son of Resident) published on 25 April 2022
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Overall Experience
5.0 out of 5
Reply from Ralph Sanders, Owner at Glencairn House Residential Home
Thank you very much. We were delighted to be able to care for your mum and I'm very pleased that she was so happy here. We aim to provide first-class care, keep our residents safe and enable them to continue to do the things they enjoy. Hearing positive feedback like this means a lot.
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Review from J L (Nephew of Resident) published on 20 February 2019
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4.0 out of 5
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Review from D W (Daughter of Resident) published on 25 April 2018
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5.0 out of 5
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Review from M F (Son of Resident) published on 20 April 2018
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5.0 out of 5
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Review from Ronald W (Husband of Resident) published on 16 January 2018
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5.0 out of 5
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Review from Simon M (Son of Resident) published on 16 January 2018
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4.0 out of 5
Her room was comfortable, nicely furnished and kept clean and tidy. At the end of her life, she was comfortable,
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The Review Score of 8.6 (8.560) out of 10 for Glencairn House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Glencairn House Residential Home is calculated as follows: ( (22 Excellents x 5) ) ÷ 22 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.56 Points relating to the number of positive Reviews for Glencairn House Residential Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6. 2 Positive Reviews ÷ 4.6 = 0.435
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Jul 2024
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Job Title: Director
Ralph used to run student houses and HMOs in Exeter but decided to move to the care industry because he felt he could make a real difference by improving the provision of care and the standards of accommodation in the care sector.
Ralph says that what he enjoys most about running Glencairn house is seeing the happy environment that has been created and watching the residents enjoying themselves with a caring, competent team of people. His highlight is hearing unsolicited testimonials from residents about the care staff and the meals!
When he’s not busy at Glencairn House, Ralph says he loves spending time with his wife and daughters, walking (preferable with their enthusiastic mongrel Waffles) and spending time outdoors.
As well as having an MPhys in Physics, a Certificate of Competence in surveying buildings for asbestos and a PAT testing certificate, he is also the proud holder of a 100m Breaststroke badge from 1985.
Job Title: Registered Manager
Diane is our incredibly experienced and caring Manager at Glencairn. She has been with us for 16 years and has worked in the caring professions for the past 30 years. She started her career as a Care Assistant in Cornwall and worked her way up to a Registered Manager running a residential EMI Home. She later moved up to Dorset to manage a larger residential Home before joining our team.
She has an NVQ 2, 3, and 4 in Management and has completed the Home Managers Leadership Development Programme.
Diane says she joined the caring profession because she really wanted to make a difference and that the biggest challenge of her working life was during the pandemic. But despite how difficult it was at times it was inspiring to see how everyone at Glencairn, from the staff to the residents and their families, pulled together and it was also wonderful when things started to open up once more and she could see residents celebrating Birthdays and special occasions with their loved ones.
Diane says that there are many positive aspects of her role, but the best one is just coming to work every day with the fantastic staff and residents at Glencairn. She always looks forward to making every day a good day for our residents and does this by supporting her staff, who she says are the backbone of Glencairn and are the most caring, compassionate, and reliable team.
When she’s not working at Glencairn she enjoys spending as much time as possible with her family and grandchildren (who always tell her to stop talking about work!). She also loves gardening and being outdoors, particularly by the sea.
Job Title: Senior Carer
Abby has worked at Glencairn House for the past 8 years. She originally trained as a Hairdresser, but after visiting her Mum at Glencairn House many times and enjoying chatting with our residents, she decided to care was the right career path for her. Since working with us Abby has completed her level 2 and 3 diplomae and completed her ‘Train the Trainer’’ in Moving and handling.
Abby says that what she enjoys most about working at Glencairn is that it feels like being with family. She really enjoys spending time with our residents, with their families, in groups or one-to-one. She particularly enjoys hearing their life stories and being around her close team of carers.
When she’s not working hard at Glencairn she also likes to spend time with her own family, going on camping trips in the caravan, exploring new places or visiting the beach with paddle boards and their dogs Pugsy and Reggie.
Job Title: Activities Co-ordinator
Mandy joined our team this year and has really enjoyed creating some wonderful activities for our residents. Recently she has organised creative clay days, visits from signers, a pet handling day and a painting class, but she says her favourite thing has been to see the knit and natter group grow and watch our residents rediscover knitting and crochet.
When she’s not organising fun and engaging activities at Glencairn, Mandy loves digging into genealogy, being in the great outdoors and gardening.
Job Title: Senior Care Assistant
Tanya has been with us for the past 5 years but has worked in the caring profession for 28 years! Caring runs in her family – her mother also worked in the caring profession, which was what inspired her to join straight from school. Since then she has worked both in homes and as a private care assistant and completed her level 2, 3, and 4 C&G/NVQ.
She says her favourite thing about working at Glencairn is that no two days are ever the same and she really enjoys talking to and getting to know all the different people she comes into contact with every day.
When she’s not at Glencairn House, Tanya loves walking her two collies and spending time with her four grown-up children who come to visit from across the UK.
Job Title: Care Assistant
Mandy used to work on a farm but seeing how much her son enjoyed his care job, she decided to make the move to care for herself. She’s never looked back and says that seeing our residents smile and laugh brings her real joy.
She’s been with us for over a year now and loves chatting with the residents and hearing about their previous jobs and the different places they’ve travelled to. She also really enjoys seeing the photos of their families and hearing all about them.
When she’s not helping to make our residents smile, Mandy spends most of her spare time looking after her animals. She also enjoys spending time with her family, visiting Salisbury and Preston beach and hopes that one day she may be brave enough to visit her sister who lives in Canada!
