The Hyde Care Home has a Review Score of 9.7 (9.664) out of 10, based on 19 reviews in the last 2 years. Over all time The Hyde Care Home has 79 reviews.
Review from N S (Sister of Resident) published on 11 September 2024
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Reply from Rebecca Dawe, Manager at The Hyde Care Home
Thank you for your care home review. Your feedback is very important to us.
Facilities
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Cleanliness
Treated with Dignity
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Value for Money
Review from D A (Resident) published on 28 March 2024
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Reply from Rebecca Dawe, Manager at The Hyde Care Home
Thank you for your care home review, your feedback is very important to us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A A (Resident) published on 25 March 2024
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Reply from Rebecca Dawe, Manager at The Hyde Care Home
Thank you for your care home review your feedback is very important to us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C W (Resident) published on 25 March 2024
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Reply from Rebecca Dawe, Manager at The Hyde Care Home
Thank you for your care home review your feedback is very important to us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K W (Resident) published on 22 March 2024
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Reply from Rebecca Dawe, Manager at The Hyde Care Home
Thank you for your care home review, we really value your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E M (Resident) published on 22 March 2024
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Reply from Rebecca Dawe, Manager at The Hyde Care Home
Thank you for your care home review, we really value your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Steve A (Son of Resident) published on 19 March 2024
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Reply from Rebecca Dawe, Manager at The Hyde Care Home
Thank you for your care home review, we really appreciate your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jackie V (Sister of Resident) published on 15 March 2024
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Reply from Rebecca Dawe, Manager at The Hyde Care Home
Thank you for your care home review, we value your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E T (Daughter of Resident) published on 15 March 2024
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Reply from Rebecca Dawe, Manager at The Hyde Care Home
Thank you for your care home review; your feedback is very important to us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B S (Wife of Resident) published on 15 March 2024
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Reply from Rebecca Dawe, Manager at The Hyde Care Home
Thank you for your care home review, we really value all the feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David N (Son of Resident) published on 14 March 2024
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Reply from Rebecca Dawe, Manager at The Hyde Care Home
Thank you for your care home review, we value your feedback. We are so pleased Mum feels happy and safe at The Hyde.
Facilities
Care / Support
Cleanliness
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Food & Drink
Staff
Activities
Management
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Rooms
Value for Money
Review from P B (Regular Volunteer) published on 26 January 2024
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Reply from Rebecca Dawe, Manager at The Hyde Care Home
Thank you for your care home review, your feedback is important to us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A C (Daughter of Resident) published on 22 January 2024
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Reply from Rebecca Dawe, Manager at The Hyde Care Home
Thank you for your care home review, your feedback is very important to us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D L (Friend of Resident) published on 22 January 2024
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Reply from Rebecca Dawe, Manager at The Hyde Care Home
Thank you for your care home review, your feedback is very important to us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R H (Son-in-law of Resident) published on 22 January 2024
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Reply from Rebecca Dawe, Manager at The Hyde Care Home
Thank you for your care home review, your feedback is important to us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Richard V (Husband of Resident) published on 22 January 2024
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Reply from Rebecca Dawe, Manager at The Hyde Care Home
Thank you for your care home review, your feedback is important to us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J H (Daughter of Resident) published on 15 January 2024
Submitted via Postal Card •
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Reply from Rebecca Dawe, Manager at The Hyde Care Home
Thank you for your care home review and your feedback is important to us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from William B (Nephew of Resident) published on 10 January 2024
Submitted via Website •
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Caroline E (Daughter of Resident) published on 10 January 2024
Submitted via Website •
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Betty S (Sister of Resident) published on 27 February 2023
Submitted via Postal Card •
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
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The Review Score of 9.7 (9.664) out of 10 for The Hyde Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.664 for The Hyde Care Home is calculated as follows: ( (151 Excellents x 5) + (64 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 220 Ratings = 4.664
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Hyde Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Introducing Rebecca Dawe
Home Manager at The Hyde, Bridport
What does ‘kindness’ mean to you?
“Empathy, dignity and wellbeing.”
As a dedicated healthcare professional, Rebecca has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Rebecca closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She decided to work in the care sector because, as a young child, she helped her grandmother care for children with learning difficulties; this gave her a passion to improve the lives of others.
When asked what she enjoys most about her role, Rebecca remarked:
“Working in an amazing team who are dedicated in providing the highest levels of care.”
Outside of work, Rebecca enjoys spending time with her family, including her sons, and she also enjoys travelling. She counts herself very lucky that she was able to go traveling to East Africa and worked in two orphanages and a maternity hospital.
If you would like to find out more about The Hyde, Rebecca would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.