The Hyde Care Home has a Review Score of 9.7 (9.664) out of 10, based on 19 reviews in the last 2 years. Over all time The Hyde Care Home has 79 reviews.
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Review from J M (Resident) assisted by family/friend published on 31 May 2018
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Overall ExperienceOverall Experience5.0 out of 5
The staff are very caring and kind. Food is excellent, freshly cooked. Fantastic setting, beautiful grounds.
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Review from Cecil A (Husband of Resident) published on 17 May 2018
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Overall ExperienceOverall Experience4.0 out of 5
My wife has been a resident since October 2016 initially for rehabilitation after 12 weeks in hospital. This was so successful that we settled her there after a few weeks. She is well looked after and happy. Staff wash and dress her and escort her when required. Apart from several physical problems,
she suffers from Bipolar disorder. She feels safe in Hyde.
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Review from Julie A (Daughter-in-law of Resident) published on 11 May 2018
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Overall ExperienceOverall Experience5.0 out of 5
Wonderful afternoon, lots to do on the open day. The residents were all enjoying the day. It was lovely to be part of.
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Review from Tony J (Son of Resident) published on 16 April 2018
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Overall ExperienceOverall Experience5.0 out of 5
The staff are very good. Having local girls with a caring attitude, sense of humour and good at communicating with residents and their families is most important. The property and attractive gardens make The Hyde a desirable place to be.
All bedrooms need to be fitted with wetrooms to ensure regular
showering is made easier.
Internet connectivity needs improving. Food quality and choice of menu is very good.
More stimulating activities and local outings need to be implemented and encouraging more interaction to prevent some residents becoming reclusive. The home has a pleasant atmosphere which is welcoming to family members when they visit.
Reply from Clare Sheehan, Careline Advisor at The Hyde Care Home
Thank you for your comments and raising your concerns. We have a continuous improvement plan for our lovely building and installation of suitable wetrooms are part of that plan. With the summer months and the nice weather approaching, we are looking at our activities and outings and welcome any suggestions you may have.
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Review from B B (Daughter of Resident) published on 27 March 2018
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Overall ExperienceOverall Experience5.0 out of 5
Overall this is a wonderful, caring home. The staff are completely wonderful. I do fear that some cost-cutting from the new management doesn't always seem to have residents wishes at their priority. (E.g removing bottled water and "Treat" like Chocolate Bars).
Reply from Clare Sheehan, Care Advisor at The Hyde Care Home
Thank you for your kind comments regarding our staff and the Home overall. Bottled water was brought in as a measure during some renovation works which are now completed, and as the quality of the tap water is good, we have reverted to using this. Treats and snacks are still available to Residents, we will make sure that we let the Residents know this is the case.
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Review from Mary H (Daughter of Resident) published on 26 March 2018
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Overall ExperienceOverall Experience5.0 out of 5
My mother has been at The Hyde for approximately 3 years.
We feel extremely fortunate that she is somewhere where the carers really care and go that extra mile.
And not just the carers - the management, housekeeping and catering - all the staff.
The gratitude we feel towards them is beyond words.
The
Hyde is a beautiful house set in stunning grounds with wonderful views that my mother has been able to appreciate from her bedroom window.
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Review from Sally B (Daughter of Resident) published on 28 February 2018
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Overall ExperienceOverall Experience5.0 out of 5
My mother has been resident at The Hyde for just over 3 years. In that time she has been looked after with the highest standards of care and kindness. The staff are exceptional - everyone, the Manager and Head of Care, all the carers, the housekeeping staff, catering staff, maintenance and gardening
staff - nothing is too much trouble for any of them. Food and drink is available outside mealtimes, whenever required. Personal care is considerate and unobtrusive. The comfort and wellbeing of the residents is absolutely paramount and the staff go well beyond what might be expected to ensure that they are happy and well cared for. Their families are made very welcome and able to be present day or night when the resident is unwell. We are kept fully informed of any concerns regarding my mother. This beautiful old house with its stunning gardens is welcoming and friendly and the atmosphere is one of genuine love and happiness. We are more grateful for this wonderful place than we can say.
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Review from I T (Resident) published on 26 June 2017
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Overall ExperienceOverall Experience4.0 out of 5
My wife and I came here just before Christmas 2015 and it was good to find a comfortable life, without the worries and problems of our own home.
The staff here were very welcoming and helpful.
My wife died recently, the help and concern shown to us both during the difficult time helped us both,
particularly myself now left on my own.
Reply from Jayne Duck, Customer Services Administrator at The Hyde Care Home
So sorry to hear of your loss. Please accept our condolences. Thank you for your review. It is nice to hear that you are been supported at this sad time and that you were both happy at the home, I'm sure that you will continue to make new friends.
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Review from Patricia W (Resident) published on 22 June 2017
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Overall ExperienceOverall Experience5.0 out of 5
I came to the home in great distress, having lost my only grandson from cancer (he was 3 days short of 21). I needed to be cosseted, and I was! All the staff were so kind and helpful. Nothing was too much trouble for them. They even took me to a hospital appointment that I had. The home is set in the
most beautiful scenery (looked after by a wonderful gardener). I think this was very therapeutic.
Reply from Jayne Duck, Customer services administrator at The Hyde Care Home
So sorry to hear of the loss of your Grandson. Please accept our condolences. It is great to hear that you were looked after with so much care and kindness, I hope that things seem a little easier for you mow.
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Review from Madaleine M (Resident) published on 5 September 2016
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Overall ExperienceOverall Experience5.0 out of 5
I feel this is a very nice place, beautiful grounds. Staff are nice. Digger, the gardener's dog is an added bonus.
Reply from Rose Pickering, Customer Service Administrator at The Hyde Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Doreen A (Resident) published on 28 June 2016
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Overall ExperienceOverall Experience5.0 out of 5
I don't think I would find a home as good as this anywhere. All the staff are very nice and look after me. The food is the best.
Reply from Rose Pickering, Customer Service Administrator at The Hyde Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Betty S (Resident) published on 21 June 2016
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Overall ExperienceOverall Experience5.0 out of 5
I came to stay for a holiday whilst my daughter went on holiday to France. I have had a wonderful time and felt very welcome and at home. I have enjoyed the company of the staff and the dog "Digger".
Reply from Rose Pickering, Customer Service Administrator at The Hyde Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Pamela O (Resident) published on 26 May 2016
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Overall ExperienceOverall Experience5.0 out of 5
I am here for just one respite week. The staff have been kind and I have no complaints whatsoever.
Reply from Rose Pickering, Customer Service Administrator at The Hyde Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Sue M (Daughter of Resident) published on 15 May 2016
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Overall ExperienceOverall Experience5.0 out of 5
It feels strange to write a review for The Hyde as a Care Home, as I don't really think of it as such, it is so very much more than the title would suggest. My mum arrived at the most difficult time of her life, recently widowed and suffering increasing hardship from enduring many years of Parkinson's.
Over the last eight months it has become her home, where she is safe, happy and well cared for, always with the utmost kindness and professionalism and with great emphasis placed upon her individual needs. As you approach The Hyde down it's sweeping driveway and lovingly manicured ground's you are struck by it's grandeur, but on entering you also feel instantly the warmth, friendliness and genuine kindness that runs consistently through every element of care in this home. My mother is fortunate to have a large, well furnished room, with the most beautiful, peaceful views over the grounds and hills beyond. Meals are home cooked, seasonal and delicious; activities varied and engaging.
Reply from Lydia Waller, Customer Service Administrator at The Hyde Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Pam (Resident) published on 21 April 2016
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Overall ExperienceOverall Experience4.0 out of 5
On the whole I am very satisfied with the treatment given by staff at most times of the day and night when needed. Kind and conscientious even when very busy, nothing is too much trouble and when not well in health the right medical help is available when needed. My only slight complaint is that I often
feel cold. The heating is turned off when I need some background warmth especially in the bathroom and bedroom first thing in the morning and evening.
Reply from Rachel Elliott, Customer Service Administrator at The Hyde Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Elizabeth H (Sister of Resident) published on 21 April 2016
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Overall ExperienceOverall Experience5.0 out of 5
My sister is very well looked after by staff and management.
Reply from Rachel Elliott, Customer Service Administrator at The Hyde Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Wendy C (Daughter of Resident) published on 21 April 2016
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Overall ExperienceOverall Experience4.0 out of 5
Mum's time there was a very important step in her route into residential care. I would have liked her to remain there if they had been able to provide the nursing care she required and at a price we could afford.
Reply from Rachel Elliott, Customer Service Administrator at The Hyde Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Jane W (Daughter of Resident) published on 21 April 2016
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Overall ExperienceOverall Experience5.0 out of 5
Mum has been using the daycare service for a hoisted bath and lunch for a few months which she enjoys and recently stayed for a few days to enable me to have a break. The staff couldn't have been kinder or more welcoming to her, her individual needs were well catered for (she is has poor sight and hearing)
The Hyde is clean and friendly, nothing was too much trouble. She enjoyed the food and was able to choose from a good menu, her room was ideal. The home is beautifully and comfortably furnished. She was also able to enjoy the grounds and well kept gardens. She is happy to be returning later in the year.
Reply from Rachel Elliott, Customer Service Administrator at The Hyde Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Sue C (Niece of Resident) published on 21 April 2016
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Overall ExperienceOverall Experience5.0 out of 5
The level of care provided is exceptional. All the staff are genuinely lovely, my aunt is so much happier since being at The Hyde and she has a lot more confidence, also I don't have to worry about her, knowing she has 24 hour care is a big weight off my mind. I would highly recommend The Hyde.
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Current Review Score: 9.7 (9.664)
Overview of Review Score
The Review Score of 9.7 (9.664) out of 10 for The Hyde Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.664 for The Hyde Care Home is calculated as follows:
(
(151 Excellents x 5)
+
(64 Goods x 4)
+
(5 Satisfactorys x 3)
)
÷ 220 Ratings = 4.664
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Hyde Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 28 registered maximum number of service users is 5.6, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Introducing Rebecca Dawe
Home Manager at The Hyde, Bridport
What does ‘kindness’ mean to you?
“Empathy, dignity and wellbeing.”
As a dedicated healthcare professional, Rebecca has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Rebecca closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She decided to work in the care sector because, as a young child, she helped her grandmother care for children with learning difficulties; this gave her a passion to improve the lives of others.
When asked what she enjoys most about her role, Rebecca remarked:
“Working in an amazing team who are dedicated in providing the highest levels of care.”
Outside of work, Rebecca enjoys spending time with her family, including her sons, and she also enjoys travelling. She counts herself very lucky that she was able to go traveling to East Africa and worked in two orphanages and a maternity hospital.
If you would like to find out more about The Hyde, Rebecca would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
