Review from Charles R (Son of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience

I am so glad we found Larks Leas and can't praise the home enough for the excellent care both my mother and later, my father received. The staff are kind and welcoming, despite the restrictions caused by COVID, and even when under intense pressure. My father was reassured by the care he saw my mother

receive, and then felt safe and comfortable, when he eventually moved in, treating Larks Leas as his home. I live over 200 miles away from Larks Leas, but staff always found time to listen and explain things, over the phone and by email, so that I could continue to support my father. They fitted me in for visits, provided regular updates, took on board any suggestions me or my father made and addressed our numerous questions and concerns in a friendly, informative, and professional way. There are more expensive care homes nearby, but for my family, Larks Leas is the best.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine B (Daughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience

My mother has spent almost 4 years at Larks Leas where she has been very well cared for by the very kind staff. In her final days, I had been very comforted to see the loving, affectionate care given to Mum by the team who clearly care greatly for their residents and they went above and beyond in their

care of Mum. It was a source of great reassurance to me, to know that Mum was so well cared for.

Reply from The Manager, Registered Manager at Larks Leas Rest Home

It has been a pleasure supporting your lovely mum. Thank you for your lovely review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David B (Son-in-law of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience

Larks Leas provides a very homely environment where residents are cared for to a very high standard by very kind and hard-working staff. The rooms are very comfortable and the home is spotless. The way they have managed this pandemic, with no cases of infection, is a credit to the home. My father-in-law

spoke very highly of Larks Leas, in fact, he used to say this is the best rest home in the country.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie J (Daughter of Resident) published on 13 November 2020
Submitted via Website • Report

Overall Experience

I can't fault the care my mum, who has Alzheimer's, receives at this wonderful care home. The staff are exceptional in their dedication to the wellbeing of the residents and have a great understanding of how to look after residents with dementia.
Mum settled in quickly, and I was able to visit as many

times a week as I wanted. During the lockdown, the staff made sure we 'skyped' regularly, and we now have a purpose-built perspex pod for visiting which is brilliant!
Before Covid, I always joked that Mum had a better social life than me. There were visits to the Quay for fish and chips, trips to the airfield or a local garden centre for tea and cakes, bingo, coffee at a shop or a local café, not to mention a visiting hairdresser, podiatrist, keep fit lady, petting dogs/owls/llamas, musicians, visits by the local nursery children, flower arranging, and cooking to name a few of the activities.
Thank you all at Larks Leas for looking after Mum so well.

Reply from The Manager, Registered Manager at Larks Leas Rest Home

Thank you for your lovely review. I think we are all looking forward to beating Covid!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H E (Daughter of Resident) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience

I am so grateful to the staff and management at Larks Leas for all the outstanding professional care given to my lovely Mum. The manager, deputy and all the staff became Mums 'new best friends' and made her feel very valued. Larks Leas is a happy home, it has a special warmth and everyone smiles. The

staff are considerate, often going the 'extra mile' without being asked. I was always kept informed. Mum enjoyed the rips and activities and the catering team offered food of the highest standard.
Amazing team - special team - lovely establishment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie B (Daughter of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience

My father lived at Larks Leas for over 18 months prior to his death in June. On arrival he was immediately made to feel most welcome and part of one big happy family. All the staff, from the manager down to the cleaner, always treated Dad with the utmost respect and the loving care they provided was

second to none. Everyone was very accommodating and friendly with nothing being too much trouble. The food was always excellent with multiple choices for each meal. I knew Dad was in very capable and caring hands especially during his final days and I cannot praise Larks Leas highly enough.

Reply from The Manager, Registered Manager at Larks Leas Rest Home

Thank you for this lovely review. We were privileged to have your lovely mum in the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vanessa L (Daughter of Resident) published on 20 February 2020
Submitted via Website • Report

Overall Experience

My mother stayed for three weeks respite care and we can only sing the praises of the staff at Larks Leas - everyone is so friendly and helpful. The food was excellent and the staff went the extra mile to make my mother's stay as comfortable as possible. Thank you to everyone at Larks Leas.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane D (Daughter of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience

Mum lived in the care home for just over a year. She was always treated with respect and dignity. All staff were caring and friendly. I have no complaints at all.
Mum died in January 2019 after 11 days of end of life care. The manager and all staff were exceptional in their care for her. Also supportive

to me.
The home was always approachable, informative and caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Teresa C (Daughter of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience

I feel very comfortable talking to any member of staff, from management to carers, all are helpful. The home has a lovely feel about it. The food smells good and looks good, mum eats it all. It's just very welcoming, I'm happy with mums care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen M (Daughter of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience

I have nothing but praise for this small and friendly care home. My father has been there for twelve weeks now and is well looked after and comfortable. He no longer has to struggle alone with limited mobility and poor memory and is thus less anxious. He looks forward to his meals each day and I have

enjoyed a meal with him on several occasions. He has a peaceful room with a lovely view of the garden. He prefers to stay in his room so does not participate in activities or use the lounge and dining areas. These seem very welcoming rooms and the atmosphere altogether is very much like being 'at home'. The management and staff tailor the care to suit the individual and there is very much a personal touch. If there is anything I need to ask on my father's behalf, or something that staff need to be aware of, I am always listened to and the appropriate action is taken. The manager is extremely friendly, helpful and sympathetic and I know that this, combined with the excellent care of both the senior staff and the main carers, means that my father is in kind and safe hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colin M (Son of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience

In the 15 months since my father has been a resident, I have been very happy with his care and the facilities.
He is also content and very appreciative and so relaxed after being anxious and feeling lonely before moving in.
Staff are very patient, caring, polite and welcoming.
We are kept well informed

of any incident such as a fall or health problem and the lead 'nurse' is readily available for discussion or concerns.
14 years ago my mother in law was resident here and notably, some of the staff are still working there.
If anything, standards are even higher now, an excellent home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Corina D (Friend of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience

My friend has been very happy and well cared for by all the staff at Larks Leas. I have always been warmly greeted by all members of staff. The home is kept clean and the garden is a wonderful space to get out into the fresh air. They have provided flexible routines that can adapt to changes of mood

and mobility.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Larks Leas Rest Home

Care Provided by Larks Leas Rest Home

Good to Know

Funding & Fees Guide for Larks Leas Rest Home

Facilities