Primrose Lodge Weymouth

120-122 Dorchester Road, Weymouth DT4 7LG
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8.1 18 Reviews
  • Primrose Lodge Weymouth, Weymouth
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Care Provided by Primrose Lodge Weymouth

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 38 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lisa Summers (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (1)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Primrose Lodge Weymouth Reviews (18)

8.1

Primrose Lodge Weymouth has a Review Score of 8.1 (8.132) out of 10, based on 1 reviews in the last 2 years. Over all time Primrose Lodge Weymouth has 18 reviews.

Overall Experience

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Date Published

18
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17

Review from Marie N (Relative of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to Primrose Lodge to see my mother-in-law. I was made to feel very welcome from the moment I arrived. Nothing seems too much trouble, staff very kind and helpful.
Home always smells fresh and looks tidy and residents are happy and well cared for. This has been the case on every occasion I have
been there.

Reply from Lisa Summers, Manager at Primrose Lodge Weymouth

Many thanks for your kind words; we'll make sure to share them with all the staff who cared for your mother-in-law and worked to make it an enjoyable environment for her. I and all the team really appreciate you taking the time to share your experience of Primrose Lodge - feedback like this makes such a difference to our team.


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Review from Leesa H (Daughter of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this review in the midst of the covid-19 crisis. Times like this really challenge places like Primrose Lodge and it's usually when you get to see how well they really stand up to pressure and scrutiny. The team have been incredible. Primrose Lodge had exceeded my expectations before Covid,
but during this difficult time, they have been extraordinary. It is so reassuring to know that my mum is in a safe, happy and comfortable environment. The communication from Primrose Lodge has been fantastic. Telephone and digital/facetime contact with relatives has been arranged. Nothing is too much trouble. I will always be grateful for the care, compassion, professionalism and optimism that abounds at Primrose Lodge. Care homes like this are only as good as the people who run them. This is an exceptional team and a fabulous place.

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Review from Margaret H (Wife of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent the last ten months of his life in Primrose Lodge. I could not have wished for a better place for him to be. The care, love and compassion he received was way beyond my expectations. It truly was a home from home. The staff not only cared for him but for me and the rest of his family.
We all felt cared for and welcome. I never once heard a cross word or impatience with anyone. To see your loved one spend their last days happy is all anyone could wish for.

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Review from Joseph B (Brother of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first month for my sister to go into a care home after 87 years independent living. We were both concerned about how she would cope going into a home. The staff could not have been nicer dealing with her concerns confirming that this was the right home for us.

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Review from Dave C (Son of Resident) published on 4 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

December was a busy month for the home and Mum has settled in now and seems a lot happier. The staff 'went to town' with Christmas decorations and a busy programme for the residents, and also including their families, was planned. Entertainers were visiting virtually on a daily basis. A Christmas lunch
at a local restaurant, a trip to the pantomime and a Christmas party to which everybody was invited. Even Santa showed up! It was probably the best Christmas my mum had had for quite a few years. Well done.

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Review from Pat W (Daughter of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been a resident in Primrose Lodge she has been treated with respect, kindness and excellent care.
As a relative, I am made welcome and indeed feel as if I am walking into a 'proper' home.
The activities (which are not obligatory) are varied and unexpected, with the added value
of trips out to varied locations and a Christmas meal (with families and guests) at a local pub.
The management are always accessible and willing to listen.
The home also benefits from 'The Friends of Primrose Lodge' who hold fundraising events during the year.

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Review from Tracy C (Daughter-in-law of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager was both welcoming and professional. The home is clean and there are lots of activities for the resident to participate in. The staff are kind and treat the residents with respect - they truly seem to care. Mother-in-law says the quality of food and choice is excellent - her only criticism
is that she can't always decide! It was very emotional for her to leave her home of 60 years and move into care but Primrose Lodge has made the transition so much easier than anticipated.

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Review from Patrick H (Son of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Primrose Lodge looked after my father with 5-star service. Nothing was to much trouble. Cannot praise enough. Amazing.

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Review from S D (Wife of Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very pleasant, you are made to feel most welcome.
Food is excellent and plenty of it.
Lots of activities to keep you entertained.
Would recommend this home to others.

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Review from Harry W (Son of Resident) published on 26 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted that dad is so happy here. His room is lovely, the staff are wonderful and he has made new friends. A wonderful care home.

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Review from Harry W (Resident) assisted by family/friend published on 26 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Primrose Lodge exceeds every expectation I had for a care home and I am very happy.

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Review from A C (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother's arrival to Primrose Lodge was beautifully handled.
Prior to her arrival, we were able to arrange her room with home comforts; painting, photos, bed linen and clothes plus a few items of furniture with the kind help of the caretaker, so as to ease the transition.
All the while the staff
were kind and helpful and cheerfully attended to any request.
There are activities where guests are encouraged to join in or not, whichever suits the individual.
Fresh fruit and a lovely sweet shop add to the pleasant feeling of comfort.
As a visitor, the staff are always welcoming and the whole house appears fresh, lively and fragrantly clean no matter what time of day one turns up for a visit.
My mother has resided here since 12th January 2017 and has settled in well, greatly aided by the managers kind acceptance of mothers little dog who enjoys lovely kind attendance from the staff who help mother with her on a daily basis.

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Review from M M (Daughter of Resident) published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this care home for my father really great, staff are kind, considerate and nothing is too much trouble. Food is very good and the rooms are lovely. Lots of activities and superb service for all elderly people, I was worried when my father went to the home, but even my worst fears have been completely
dispelled.

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Review from Jill (Relative of Resident) published on 3 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very happy to know that my Mother is being cared for in such a lovely care home with a lovely family atmosphere. Management and staff are all very caring and helpful. When we were looking for a care home for my Mum we were recommended Primrose Lodge by a friend and at our first visit I knew this
was the right place for her.

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Review from Roger F (Son of Resident) published on 22 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Primrose Lodge is a caring, friendly and professionally managed care home. The management and staff encourage the family and friends to play an active roe in the wellbeing and social aspects of residents. To this end it has a very vibrant family and friends association that among other things raises
funds that directly go towards the residents social programmes. There is always a cheerful atmosphere amongst the whole staff despite the pressure they face. The residents are always immaculately dressed and groomed and this is entirely due to care given by the staff. It may not have all the trappings of a five star hotel but it delivers five star care to its residents.

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Review from Patricia R (Resident) published on 21 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were given very good information and allowed to look round the home to our convenience. It was also very clean and the staff very helpful. Everything we wanted to know we were told.

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Review from Julie H (Daughter of Resident) published on 18 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last three years of her life at Primrose Lodge, she was happy there, very well cared for and when she was up to it enjoyed the little trips out. She looked forward to the activities which were available to her and getting her hair done by the visiting hairdresser. Towards the end
of her life when she became more difficult to look after, the staff were caring and compassionate and always kept my sister and myself informed. I would happily recommend Primrose Lodge to anyone looking for a care home for a loved one.

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Review from Ian C (Son of Resident) published on 18 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be happier or as at ease with the care and consideration and support dad has received since he first started living at Primrose Lodge, July 2015. All the staff are dedicated to the task at hand and create as far as is practicable a family atmosphere. Lots of activities and trips out create
a social and sociable atmosphere.

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Current Review Score: 8.1 (8.132)

Overview of Review Score

The Review Score of 8.1 (8.132) out of 10 for Primrose Lodge Weymouth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Primrose Lodge Weymouth is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.132 Points relating to the number of positive Reviews for Primrose Lodge Weymouth is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 1 Positive Reviews ÷ 7.6 = 0.132

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (0)

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Frequently Asked Questions about Primrose Lodge Weymouth

What types of Care is Primrose Lodge Weymouth registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Primrose Lodge Weymouth provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Primrose Lodge Weymouth have?

There are 36 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Primrose Lodge Weymouth?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Primrose Lodge Weymouth to the centre of Weymouth?

1.0 mile(s) as the crow flies, distance by road may be significantly further.