The Malthouse Residential Home

Bay Road, Gillingham SP8 4EW
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9.9 98 Reviews
  • The Malthouse Residential Home, Gillingham
Set in a beautifully restored building with landscaped gardens and a private courtyard, The Malthouse is located within walking distance of Gillingham’s quaint town centre. Offering residential, respite, and palliative care, the home provides a warm, home-from-home atmosphere.

Residents can enjoy various communal spaces for group activities, socialising, or peaceful relaxation. The home’s central location makes it easy to explore local attractions such as Stourhead Gardens, Shaftesbury, and the Pythouse Walled Garden, perfect for family visits.

Accommodation spans three floors with 33 fully furnished bedrooms, ready to be personalised with residents’ own furniture and treasured belongings. The gardens feature colourful flower beds, patios and quiet seating areas. A former garden pod has been transformed into a delightful resident-run crafts shop, where residents can display and sell their handmade creations, adding a creative and social dimension to life at the home.

The Malthouse has a dedicated, long-standing team, many of whom have been with the home for years, ensuring high-quality, compassionate care. Its Gold Standards Framework accreditation highlights the team’s exceptional commitment to residents’ wellbeing and its strong connections with the wider community.

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Care Provided by The Malthouse Residential Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Debra Wyke (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for The Malthouse Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
  • (these prices are only a guideline, please contact The Malthouse Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Malthouse Residential Home Reviews (98)

Total of 98, showing 1-20
9.9

The Malthouse Residential Home has a Review Score of 9.9 (9.853) out of 10, based on 30 reviews in the last 2 years. Over all time The Malthouse Residential Home has 98 reviews.

Overall Experience

  • 85
  • 11
  • 2
  • 0
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Date Published

98
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Review from D R (Respite Resident) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Malthouse is a lovely family-orientated care home. The staff are always so friendly and caring. Nothing is too much trouble and they always seem so happy as a team. I have been treated with love and respect and am so grateful and thankful for the care I have received.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home. I am very happy to hear that you had such a positive experience and thank you for choosing us. Your kind comments will be passed on to all the team and grateful thanks for your support from all of us.


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Review from S R (Daughter-in-law of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I found The Malthouse extremely helpful when we had to find a care home facility quickly when my mother-in-law was discharged from hospital after Christmas. All staff were very efficient and friendly and she settled in very quickly. They were also very understanding when she became poorly
again and needed medical attention. We felt she was in a very safe environment. Thank you for everything.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home. We were very pleased to offer your loved one the support they needed and thank you for choosing our home. Your kind comments are much appreciated and will be passed on to the team.


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Review from J R (Sister of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A really lovely home.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home, your comments are much appreciated and will be passed on to the team.


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Review from L W (Daughter-in-law of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff. Good levels of care and attention to my parents-in-law who are now permanent residents. I feel confident in their ability to handle any care emergencies. Rooms are clean, warm, and commodious. Everybody is kind and friendly.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home. I am glad your loved ones feel so well supported and your kind comments will be passed on to all the team.


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Review from Phil C (Son of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care, respect and decency that all the Malthouse staff give my Mother. It really is home for her. The manager, deputy manager and all their staff are highly conscientious and diligent. They are very patient, tactful and highly professional.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home. We are very pleased to be able to care for your mother here, that she has chosen the Malthouse as her home and that she is so happy here. Your kind words will be passed on to all the team and thank, as always, for your support.


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Review from Peter B (Son of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of The Malthouse Residential Home for some time and she was always treated with the greatest respect and care. The dedication of the staff during her last few weeks was brilliant and made her last few days as comfortable as possible, the relationship and feedback to members
of our family and kind thoughts expressed when mum passed away was like we had been friends forever. Thank you very much.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home, it has been our pleasure to care for your wonderful Mother and we are so grateful that she chose us as her home. Your kind words and support will be passed on to the team and on behalf of all of us here a heartfelt thank you.


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Review from Vanessa W (Friend of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Malthouse Residential Home is amazing, lovely, friendly and fresh. The staff team are fantastic, they always go above and beyond. The management team are outstanding. Thank you so much for looking after my friend so well.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home. We are pleased to be able to support your friend here and thank you for your kind comments, these will be passed on to the team. On behalf of all of us here a huge thanks for your support.


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Review from Barrie J (Friend of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear friend has been at the The Malthouse Residential Home for just one week now. My wife and I have been extremely impressed with the care and attention shown to our dear 103 year old friend. All staff have shown a wonderful caring and compassionate care towards her and also to ourselves when visiting.
We know that she is also delighted at the way she has been welcomed, brilliant. Thank you all so much.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home, your comments are much appreciated and we are very pleased to welcome your friend to our home. On behalf of all the team a big thanks for your kind words and support.


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Review from R J (Daughter of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the wonderful team at The Malthouse enough. Each and every member of staff is thoughtful, kind and compassionate. They genuinely care about their residents and form strong relationships with them. As a daughter you want the very best for your parents. I've always said I want my mother
to be 'safe and happy' and I can honestly say she is both in their care. Thank you for everything.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home. It is a pleasure to care for your mother here and we are so happy you chose The Malthouse. Your kind words and comments are greatly appreciated and will be passed on to the team. Thank you for your ongoing support on behalf of all of us here.


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Review from Vernon C (Son of Resident) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at The Malthouse for over three years and the care she has received has been excellent.
Any problems that have arisen have been dealt with promptly by the management staff and very kind to Mum and all her family. Mum enjoys the food which is excellent - I can vouch for the
afternoon coffee and cake!

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home. It is a pleasure to care for your mother here, your kind comments are really appreciated and these will be passed on to the team. We look forward to many more happy years including lots more coffee and cake!


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Review from D B (Daughter-in-law of Resident) published on 15 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved in here 2 1/2 years ago and it is certainly the best care home by far in Gillingham Dorset.
From the manager, chef, carers, cleaners and the hands-on manager, we are always acknowledged the moment we walk through the door.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home. We are very grateful for your kind comments and these will be passed on to the team. Thank you for your ongoing support on behalf of all of us here.


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Review from D B (Son of Resident) published on 15 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a very private lady but she is always treated with 100% care day and night and nothing is ever too much trouble.
The staff here are just amazing and they all work in a great team.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home. We are very privileged to provide care to your mother and are thrilled that they are happy in their home here. I will pass your kind words on to the team. With grateful thanks on behalf of all of us.


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Review from J E (Daughter of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently experienced excellent service from The Malthouse manager who dealt with a potentially upsetting issue where Mum was at a crossroads with her care and at risk of being moved into another care home. The Malthouse management were superb in negotiating with the head office and social services
to come to an agreement whereby Mum could remain at The Malthouse (her home) with a fully funded package from social services. Thank you so much.

Reply from Justine Cowell, New Business Manager at The Malthouse Residential Home

Thank you so much for your kind review - the manager is on holiday at the moment, but I will ensure she and the team hear your praise.


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Review from J T (Daughter of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at The Malthouse continue to care for Mum with love, kindness and dignity. They go above and beyond to support Mum during a difficult time. As a family, we feel Mum is in the best place being cared for by such an amazing team. Everyone is so welcoming and friendly when we visit but more
important to us than that is they really care about Mum.

Reply from Justine Cowell, New Business Manager at The Malthouse Residential Home

Thank you so much for your kind words, I will ensure the manager and the team get this wonderful feedback - Thank you.


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Review from J P (Son of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have been residents at The Malthouse since 2021. From the very start I, and my parents, have been happy with the genuine caring and homely atmosphere. This is fostered by the managers and delivered by all the carers, chefs and support staff (cleaners and entertainment). The end-of-life
care recently given to my father was gentle, thorough and supportive to his family. The staff have an excellent relationship with the GP surgery and always consult them when they have any concerns. In short, we have been, and continue to be, very lucky to have found The Malthouse.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to send this review, it has been our pleasure to care for your parents here. We were very sorry for the sad loss of your father and it remains a pleasure that we can continue to offer the care and support to both your mother and yourselves. On behalf of the care team thank you so much for the kind comments, that is really appreciated.


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Review from C D (Daughter of Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at The Malthouse from November 2019 until she died in September 2024. She was very well looked after by all the friendly and caring staff.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home and for your kind words, these will be passed on to the team. It has been a pleasure to care for your mother here and we are grateful she chose The Malthouse as her home. With very best wishes from all of us here.


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Review from Paige P (Friend of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed a lovely garden party with my dear friends a couple of weeks ago. It was a wonderful afternoon with entertainment, delicious homemade cakes and Pimms. The staff team were so happy, helpful and welcoming, it was a very well managed event which was clearly enjoyed by all. Great to see the manager
and deputy so involved with everybody and dancing with the residents. Thank you everyone for the invitation and keep up your wonderful work.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to write this review. I am very pleased you enjoyed our garden party with your friends and that it was such a success for all concerned. Your support and comments are greatly appreciated and will be passed on to all the team. With kind regards from all of us at The Malthouse.


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Review from Tony H (Son-in-law of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attended garden party at The Malthouse, Gillingham. A wonderfully uplifting experience. The staff team were fantastic and the organisation was top class. Thank you.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to send this review. We are thrilled that you enjoyed our garden party and it was a pleasure to welcome you here. Many thanks for your lovely comments and support, this will be passed on to the team. With kind regards from all of us here.


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Review from Stephen B (Son of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lives in one of the converted stables which provide independent living with the reassurance of having help from the home when needed. I have found all of the staff to be brilliant and caring in every way. We feel extremely lucky to have found this home. Nothing is too much trouble and you
never feel things are done to a budget or to cut costs.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home, your kind comments are really appreciated and will be passed on to the team. We are all so happy that your mother is enjoying her independent living here and it is a pleasure to support her. Thank you for your ongoing support and with kind regards on behalf of all the team.


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Review from Jane H (Goddaughter of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited my godmother on the day of the summer garden party. I had the warmest welcome from all the staff and was presented with Pimms! The afternoon was well organised and tea and cakes were delicious. Managed to get my godmother out into the garden - all the staff so helpful and friendly. A lovely
occasion - thank you.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home, your kind comments are much appreciated and will be passed on to the team. We are all so happy that you enjoyed our garden party, it was such a success for everyone despite the lovely British weather! Thank you for your ongoing support with kind regards on behalf of all the team.


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Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for The Malthouse Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.853 for The Malthouse Residential Home is calculated as follows: ( (309 Excellents x 5) + (36 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 353 Ratings = 4.853

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Malthouse Residential Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (9)

Debra

Debra Wyke

Job Title: Home Manager

Joined: 2021

" People genuinely love the home and much of the team have been here for many years - it’s a wonderful family atmosphere which I have been welcomed into with open arms since joining in October 2021. I meet the early birds when I first come in at 7:30 and am out of the office as often as I can be, I like to get out on the floor to greet the residents and the team. "


Lisa

Lisa Brown

Job Title: Deputy Manager

Joined: 2006

NVQ 2 and 3 in Health and Social care and Level 3 Diploma in Management.


I enjoy working as part of a great team, and having a positive relationship with colleagues, residents and their families.


Gill

Gill Myers

Job Title: Maintenance Manager

I enjoy the friendly atmosphere at the home, where no two days are the same, allowing me to interact with residents and treat them as individuals. I enrich their lives by making things personal and homely. My background as a Countryside Ranger and 16 years running my own handywoman business provide me with a wide range of skills for my role.


Joanne

Joanne O'toole

Job Title: Activities Coordinator

I love the family environment of the home, where I help residents feel they still have a meaningful purpose. While I haven't completed formal training in this role yet, I bring a wealth of other experience to it.


Kate

Kate Burbidge

Job Title: Senior Teamleader

Working at The Malthouse for over 20 years has been an honour. I enjoy making a difference in the residents’ lives and building strong relationships, ensuring they feel heard and supported. I hold Level 3 and Level 5 qualifications in Leadership and Management, along with a Level 3 in Health and Social Care.


Petra

Petra Whiteley

Job Title: Team Leader

I love working in a home where kindness is at its core, making it a welcoming and inclusive place for both residents and staff. One resident said, "You always make me feel better about myself," which is the most rewarding part of my job. I hold Level 2 and 3 Diplomas in Health and Social Care, along with a Level 4 Lead Practitioner qualification.


David

David Warr

Job Title: Head Chef

I enjoy being part of a great team and meeting the residents at meal times. With an NVQ Level 1, 2, and 3, along with IDDSI training and years of experience, I take pride in providing healthy, nutritious food that residents enjoy.


Sue

Sue Turner

Job Title: Housekeeper

I enjoy working with a hardworking team and interacting with our residents. I enrich their lives by listening, being there for them, and offering my help, drawing on my extensive experience and completion of all mandatory courses.


Leah

Leah Tealey

Job Title: Activities Organiser

It feels like a home from home here, and I love getting to know the residents. I enrich their lives by organising fun activities, taking them on trips they enjoy, and drawing on my dementia training and previous care home experience.


Frequently Asked Questions about The Malthouse Residential Home

What types of Care is The Malthouse Residential Home registered for?

Older Person Care, Respite Care, Physical Disability & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Malthouse Residential Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Malthouse Residential Home have?

There are 32 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Malthouse Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Malthouse Residential Home to the centre of Gillingham?

0.4 mile(s) as the crow flies, distance by road may be significantly further.