The Malthouse Residential Home

Bay Road, Gillingham SP8 4EW
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9.9 98 Reviews
  • The Malthouse Residential Home, Gillingham
Set in a beautifully restored building with landscaped gardens and a private courtyard, The Malthouse is located within walking distance of Gillingham’s quaint town centre. Offering residential, respite, and palliative care, the home provides a warm, home-from-home atmosphere.

Residents can enjoy various communal spaces for group activities, socialising, or peaceful relaxation. The home’s central location makes it easy to explore local attractions such as Stourhead Gardens, Shaftesbury, and the Pythouse Walled Garden, perfect for family visits.

Accommodation spans three floors with 33 fully furnished bedrooms, ready to be personalised with residents’ own furniture and treasured belongings. The gardens feature colourful flower beds, patios and quiet seating areas. A former garden pod has been transformed into a delightful resident-run crafts shop, where residents can display and sell their handmade creations, adding a creative and social dimension to life at the home.

The Malthouse has a dedicated, long-standing team, many of whom have been with the home for years, ensuring high-quality, compassionate care. Its Gold Standards Framework accreditation highlights the team’s exceptional commitment to residents’ wellbeing and its strong connections with the wider community.

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Care Provided by The Malthouse Residential Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Debra Wyke (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for The Malthouse Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
  • (these prices are only a guideline, please contact The Malthouse Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Malthouse Residential Home Reviews (98)

Total of 98, showing 21-40
9.9

The Malthouse Residential Home has a Review Score of 9.9 (9.853) out of 10, based on 30 reviews in the last 2 years. Over all time The Malthouse Residential Home has 98 reviews.

Overall Experience

  • 85
  • 11
  • 2
  • 0
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Date Published

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Review from Mark B (Son of Resident) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum had one of the independent living lodges within the Malthouse grounds for 2 years before her mobility became so reduced that she required the additional support and help that the care home provided to residents with their own room within The Malthouse. She has just passed away, but those precious
few years within The Malthouse were exemplary. It has care at its heart coming from the manager, deputy manager and all their staff. Every single member of staff I met during Mum's stay there in the last 2 years of her life made her life better and so made my own life better, confident that the very best service was being provided at all times day and night. The Malthouse goes far beyond the normal in every aspect of care, including caring for the family of the resident. Mum was even allowed to keep her cat in her room which meant the world to her. Thank you Malthouse on behalf of my mum and the rest of our family. You thoroughly deserve all the 5-star ratings.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to complete this review. It has been a pleasure to care for your mother here and thank you for choosing the Malthouse. Your very kind words have been passed on to the team and on behalf of all of us here our heartfelt thanks.


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Review from Tanya U (Daughter-in-law of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very fortunate to find my father-in-law a wonder care home, for the past 4 years he has been treated as family. His memory was very poor, but he always said he had a good meal and food was very important to him. The care staff went above and beyond and made sure he was always well looked after, as if
he was in his own home. Can't thank this care home enough. Sadly, my father-in-law passed away and it was so reassuring to see the care staff and management at his funeral. A wonderful care home.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you so much for taking the time to review our home. It has been a pleasure to care for your father-in-law and we are so pleased that you chose The Malthouse. Your heartfelt words will be passed on to all the team and on behalf of all of us, your father-in-law is very much missed. With kind regards from all of us here.


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Review from Jonathan T (Next of Kin) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Malthouse immediately felt like a home with carers rather than a care home. It has care at its heart coming from the manager, deputy manager and all their staff.
My aunt had been in the same house for 94 years before arriving at The Malthouse but only took a couple of weeks to fully settle in.
Every single member of staff I met over the following year and a quarter made my aunt's life better and so made my own life better, confident that the very best service was being provided at all times day and night.
The Malthouse goes far beyond the normal in every aspect of care, including caring for the family of the resident.
Thank you Malthouse on behalf of my aunt and the rest of my family. You thoroughly deserve all the 5* ratings.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home and for your very kind comments. It has been our pleasure to care for your aunt here and we are so grateful that both she and your family chose The Malthouse as her new home. Your kind words have been passed on to all the team, a huge thank you and kind regards from all of us.


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Review from Doug Q (Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A splendid place to live, kind and caring.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to complete this review. We are all so glad you chose The Malthouse as your home, that you are happy here and long may this continue. Your comments will be passed on to the team and we look forward to enjoying the New Year with you.


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Review from L K (Friend of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recommend The Malthouse to anyone looking for residential care, the staff are so friendly and go above and beyond. It is always clear and my friend is very happy here.
The food is amazing and there is always plenty of choice. When I reach the age of needing care, I will come here myself.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home. It is very pleasing to hear your friend is so happy and well cared for here, I will pass your kind words on to the team and thank you for your ongoing support, it is much appreciated.


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Review from Laura D (Granddaughter of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely atmosphere each time we go. Staff very friendly and caring. There are nice activities for everyone. Nan is enjoying being there with everybody and we know that she is safe, happy and cared for.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home. We are so pleased to be able to care for your grandmother here and that she is enjoying her new home. We are very grateful for your kind comments and a big thank you on behalf of all the team.


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Review from A G (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the Malthouse Residential Home are amazing showing care and kindness and nothing was too much trouble. Having end-of-life care was valuable to our family and the staff provided it with dignity at all times. Considering the poor state of the building the staff provided a service second to
none from the cleaners to the managers. We are so thankful to the staff.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home and for your feedback, it is important to us. It has been a privilege to care for your father here and thank you for choosing our home. I have passed your kind words on to our team, wishing you and your family all the very best.


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Review from Chris C (Son of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for my mother whilst resident at The Malthouse Residential Home (seven years). Good food. Excellent care, even up to her last days at the home before her death.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home and for your kind comments. It has been a real pleasure to care for your mother here for the past seven years and thank you for choosing The Malthouse. I will pass your comments on to the team and kind regards from all of us.


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Review from Susan P (Partner of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find The Malthouse Residential Home excellent and the staff are so understanding and caring.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home. Your comments are greatly appreciated and have been passed on to our care team. It is a pleasure to care for your loved one. Many thanks for your support, with kind regards.


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Review from C B (Friend of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a friend who has been in The Malthouse Residential Home for nearly a year. The staff are kind and well organised, friendly and caring. Would consider The Malthouse Residential Home for myself. Thank you.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home and I have passed your comments on to our team. We are very glad to care for your friend here and here's to many more happy memories to come. With kind regards and thanks for your support.


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Review from C B (Daughter of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has been in the Malthouse for 7 years. Many of the staff on the ground are lovely but sadly it is clear, that they are not always happy. When my mother entered the home it was privately run and there was notable investment back into the home and nice touches. It is now much more 'transactional'
and fees have increased massively with no investment into facilities or modernisation and the management team is rarely visible. The nice touches have been lost. It is very difficult to take the decision to move a resident when they have dementia and very confused and a move would be distressing to them.
The care is good and they are responsive when my mother has a fall or needs help.

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Review from Matt R (Son of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Two years of care and I cannot recall my father ever being unhappy with his situation. (Alzheimer's) As his health deteriorated, the staff maintained a professional approach and at the end, were completely accommodating to his and the family's needs. Once the predicted outcome happened, the sympathetic
handling and very useful practical advice was invaluable.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home and for your kind comments. We were so glad that your father chose the Malthouse for his home and that it was such a happy place for him. With kind regards on behalf of all the team.


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Review from M B (Daughter of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has made The Malthouse Residential Home her home for the last 8 years and has been very happy. The staff are caring, professional and supportive. My mother always enjoys the excellent food. When social services started to try to evict my mother as her money ran out The Malthouse staff were
excellent with their support to keep her in her chosen home. My mother has to change rooms and likes her new room. Unfortunately, the room in the attic has very poor bathroom facilities and a sloping roof which really makes nursing difficult. The room could only be accessed by a stair chair. The sloping windows always covered in bird droppings. Not a pretty view for a bedridden person.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home and for your kind comments. We were glad to be able to assist you in helping your mother to remain living at The Malthouse. Sadly, some of our rooms don't always suit everybody but we do try to be as accommodating as we can.


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Review from Cheryl M (Daughter of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Malthouse has been excellent at looking after my mother. The people that work there have been brilliant in every respect. Caring, considerate and treating my mother like one of the family. This applies to kitchen staff, right through to management.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home. It has been a pleasure to care for your mother and we are all so glad that it was a happy and enjoyable home for her. Your comments are very much appreciated, and this has been passed on to all the team. With very best wishes from The Malthouse.


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Review from S R (Daughter of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I was called by The Malthouse in July to say my mum had been assessed 'incontinence' as her pads should be on the next delivery. Rang up two weeks later saying Mum had run out of pads as she has not been assessed. Her TV was not working in August - reported it. Went back four days later and still, no
TV working. Luckily, the chef came and sorted it. No one could help me regarding the monthly fee cost. I had to ring the head office.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our Home. I am saddened by some of your comments and sorry you feel this way. It would be inappropriate for me to discuss anything private on such a public site and I am only too glad to discuss this and any other matters with you. It is a pleasure to care for your mother and thank you for choosing The Malthouse.


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Review from Claire S (Daughter of Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at The Malthouse for over a year. The staff at the Malthouse are fantastic and create a caring and respectful environment where my father feels content and well looked after. At the age of 85, having been a life-long complainer about quality of service, he only has praise
for the service provided by The Malthouse. This speaks volumes about this care home! He enjoys the space, the food and the hospitality of the staff. The infrastructure is good - spacious, clean, bright and accessible. My own experience of this home is also very good. There is an excellent personal rapport between me as a family member and the management and care teams. There is always a positive, friendly atmosphere when I visit. I truly feel that the whole team care deeply about the best interests of the residents and their families. Thank you to the whole team for being so active and engaged and caring so much.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you so much for taking the time to leave this wonderful review for our home. It is a pleasure to care for your father and we all look forward to many more happy years to come. On behalf of all the team, a huge thank you for your continued support.


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Review from Pearl E (Sister of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We had a lovely afternoon at the garden party. Great food, entertainment and a warm welcome as usual from all staff. Great to spend time with my brother.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home, we are glad you and your brother had such a lovely time together at the garden party. We look forward to many more happy events to come and thank you on behalf of all the team.


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Review from Serena B (Daughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at The Malthouse for the past seventeen months and is settled and very well cared for. She has very good relationships with all the staff, who are always cheerful, and helpful and really do their utmost to enhance mum's quality of life. There is an open, friendly and homely atmosphere
on visiting. It feels to be a very nurturing environment. There is always a full program of interesting activities. The staff are always willing to help when I take Mum out. We, as a family, are very happy that mum is living at The Malthouse.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home. I am really glad your mother is so happy and settled here. It is both our pleasure and a joy to help care and support her. Your kind comments will be passed on to all the team and a big thanks on their behalf.


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Review from M F (Granddaughter of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The love, respect, patience and care that The Malthouse Residential Home showed both my Grandmother and myself during her short stay were nothing short of outstanding. Moving my Grandmother into a care home towards the end of her life was a hard decision but was the best decision we ever made. The staff
are friendly and simply can’t do enough for you! The Malthouse has a real family and homely feel which we loved. My Grandmother was very happy here and I shall be forever grateful to all of the outstanding staff for the love and support they showed us.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you so much for taking the time to send this review. It has been an absolute pleasure to care for your grandmother here and we are only saddened that we didn't have more time with this wonderful lady. On behalf of all the team a huge thanks for your kind words and thank you for choosing our Home.


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Review from Richard G (Cousin of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention given to my cousin is of a high standard over the past six years. All staff are friendly and very welcoming, which gives peace of mind to know she is well cared for.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you very much for taking the time to review our home. Your comments are much appreciated and a big thank you on behalf of the team. It is a pleasure to care for your cousin and we hope to have many more happy years to come.


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Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for The Malthouse Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.853 for The Malthouse Residential Home is calculated as follows: ( (309 Excellents x 5) + (36 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 353 Ratings = 4.853

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Malthouse Residential Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (9)

Debra

Debra Wyke

Job Title: Home Manager

Joined: 2021

" People genuinely love the home and much of the team have been here for many years - it’s a wonderful family atmosphere which I have been welcomed into with open arms since joining in October 2021. I meet the early birds when I first come in at 7:30 and am out of the office as often as I can be, I like to get out on the floor to greet the residents and the team. "


Lisa

Lisa Brown

Job Title: Deputy Manager

Joined: 2006

NVQ 2 and 3 in Health and Social care and Level 3 Diploma in Management.


I enjoy working as part of a great team, and having a positive relationship with colleagues, residents and their families.


Gill

Gill Myers

Job Title: Maintenance Manager

I enjoy the friendly atmosphere at the home, where no two days are the same, allowing me to interact with residents and treat them as individuals. I enrich their lives by making things personal and homely. My background as a Countryside Ranger and 16 years running my own handywoman business provide me with a wide range of skills for my role.


Joanne

Joanne O'toole

Job Title: Activities Coordinator

I love the family environment of the home, where I help residents feel they still have a meaningful purpose. While I haven't completed formal training in this role yet, I bring a wealth of other experience to it.


Kate

Kate Burbidge

Job Title: Senior Teamleader

Working at The Malthouse for over 20 years has been an honour. I enjoy making a difference in the residents’ lives and building strong relationships, ensuring they feel heard and supported. I hold Level 3 and Level 5 qualifications in Leadership and Management, along with a Level 3 in Health and Social Care.


Petra

Petra Whiteley

Job Title: Team Leader

I love working in a home where kindness is at its core, making it a welcoming and inclusive place for both residents and staff. One resident said, "You always make me feel better about myself," which is the most rewarding part of my job. I hold Level 2 and 3 Diplomas in Health and Social Care, along with a Level 4 Lead Practitioner qualification.


David

David Warr

Job Title: Head Chef

I enjoy being part of a great team and meeting the residents at meal times. With an NVQ Level 1, 2, and 3, along with IDDSI training and years of experience, I take pride in providing healthy, nutritious food that residents enjoy.


Sue

Sue Turner

Job Title: Housekeeper

I enjoy working with a hardworking team and interacting with our residents. I enrich their lives by listening, being there for them, and offering my help, drawing on my extensive experience and completion of all mandatory courses.


Leah

Leah Tealey

Job Title: Activities Organiser

It feels like a home from home here, and I love getting to know the residents. I enrich their lives by organising fun activities, taking them on trips they enjoy, and drawing on my dementia training and previous care home experience.