The Malthouse Residential Home

Bay Road, Gillingham SP8 4EW
Submit a Review
9.9 98 Reviews
  • The Malthouse Residential Home, Gillingham
Set in a beautifully restored building with landscaped gardens and a private courtyard, The Malthouse is located within walking distance of Gillingham’s quaint town centre. Offering residential, respite, and palliative care, the home provides a warm, home-from-home atmosphere.

Residents can enjoy various communal spaces for group activities, socialising, or peaceful relaxation. The home’s central location makes it easy to explore local attractions such as Stourhead Gardens, Shaftesbury, and the Pythouse Walled Garden, perfect for family visits.

Accommodation spans three floors with 33 fully furnished bedrooms, ready to be personalised with residents’ own furniture and treasured belongings. The gardens feature colourful flower beds, patios and quiet seating areas. A former garden pod has been transformed into a delightful resident-run crafts shop, where residents can display and sell their handmade creations, adding a creative and social dimension to life at the home.

The Malthouse has a dedicated, long-standing team, many of whom have been with the home for years, ensuring high-quality, compassionate care. Its Gold Standards Framework accreditation highlights the team’s exceptional commitment to residents’ wellbeing and its strong connections with the wider community.

Show The Malthouse Residential Home on the Map

Care Provided by The Malthouse Residential Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Debra Wyke (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for The Malthouse Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
  • (these prices are only a guideline, please contact The Malthouse Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Malthouse Residential Home Reviews (98)

Total of 98, showing 41-60
9.9

The Malthouse Residential Home has a Review Score of 9.9 (9.853) out of 10, based on 30 reviews in the last 2 years. Over all time The Malthouse Residential Home has 98 reviews.

Overall Experience

  • 85
  • 11
  • 2
  • 0
  • 0

Date Published

98
16
22
30
68

Review from K H (Daughter of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although Mum was there for a very short time, the staff were very caring and treated Mum with respect.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you so much for taking the time to review our home. It has been a pleasure to care for your mother and on behalf of all the team our heartfelt gratitude to you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P H (Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found myself needing a care home recently and this was recommended to me. I never thought I would have to leave my own home and do this but I am very lucky to have found the next best thing. The staff are wonderful, the food is lovely and the manager and deputy are so good. Thank you to all at The
Malthouse Residential Home.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for your kind review and I am pleased you have had such a positive experience with our home. On behalf of all the team thank you very much.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen I (Son of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at The Malthouse in a poor state direct from hospital in Norwich in September 2016. I was working in the area at the time so it made sense for her to be near me. She had, until late August 2016, been living on her own with carers coming to her house in Norfolk four times a day for
half an hour each visit. She spent the remaining five and a half years of her life at The Malthouse, receiving excellent care from the wonderful staff throughout. She died comfortably in her sleep in mid-March 2022, 3 months short of her 97th birthday. I never imagined that she would survive for this long. I never heard her complain about anything and she had nothing but good words to say about everyone at the home.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for your review and very kind words. It has been a pleasure to care for your wonderful Mother here at The Malthouse and she is much missed. On behalf of all of the team we are sending heartfelt thanks for your support for the past five and a half years.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P M (Son of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The malthouse cared for my father for over three years. Throughout that time and despite covid restrictions, the staff/carers were compassionate, professional and always friendly and welcoming. They really did provide a 'home', and nothing was too much trouble. Thank you.

Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to send in your review, and thank you for your kind words. It has been our pleasure to care for your wonderful father here at The Malthouse, with grateful thanks from all the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynne L (Daughter of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mum received over the time she lived at the Malthouse was faultless. She was treated with compassion, dignity, and loving care. I was also made to feel very welcome and time was given to answer any questions I had. Her end-of-life care was amazing too, she passed peacefully, pain-free,
and dignified.

Reply from Claire Stredwick, Home Manager at The Malthouse Residential Home

Many thanks for your wonderful comments and for taking the time to submit your review. I have passed your comments onto the team and it has been our pleasure to care for your mother.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diana S (Daughter of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father recently received excellent, professional and compassionate care. The staff are kind, caring, attentive and made my father's 'end of life' the most dignified, peaceful and comfortable experience anyone could have hoped for.

Reply from Claire Stredwick, Home Manager at The Malthouse Residential Home

Thank you for your comments Diana, it was a pleasure to know and care for your father. He will be sadly missed here at The Malthouse.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D Q (Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management must be so proud.
I am convinced that I could not have selected any other care home as good or as caring.

Reply from Claire Stredwick, Home Manager at The Malthouse Residential Home

It is a real pleasure having you here at The Malthouse; thank you for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen C (Respite Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints - excellent all-round.

Reply from Claire Stredwick, Home Manager at The Malthouse Residential Home

Thank you for your comments. It was a pleasure to have you staying with us here at The Malthouse. We miss you!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Daughter of Resident) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sadly, Mum was only a resident at The Malthouse for a short space of time before she passed away. During her stay, she was treated with care, compassion and dignity; as were my sister and myself during this difficult period of time. We remain grateful that she was able to spend her final weeks in bright,
warm and homely surroundings.

Reply from Claire Stredwick, Home Manager at The Malthouse Residential Home

Thank you so much for your comments, it was such a pity Mum wasn't with us longer. It was a pleasure to get to know her and you all as a family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debbie H (Daughter of Resident) published on 15 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at The Malthouse from March 2020 until her passing in December 2020, during the covid 19 lockdown. The staff were magnificent. She was looked after with love and respect, so important at a time when I was unable to visit her. I recommend them with all my heart.

Reply from Claire Stredwick, Home Manager at The Malthouse Residential Home

Thank you so much for your comments, we really did enjoy getting to know both you and your mum.
We look forward to when you can come back to see us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H A (Daughter of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was so lucky to spend the last few years of her life in such a kind and caring home. Every member of staff has always been so friendly and understanding. As a family, we are incredibly thankful to you all.

Reply from Claire Stredwick, Home Manager at The Malthouse Residential Home

Thank you so much, it was a pleasure to care for your mum and to get to know you all. She is sadly missed.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan F (Niece of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt received conscientious, affectionate care from a team dedicated to the physical and social wellbeing of the residents. The management put their ethos into practice through the carers who worked with humour and compassion.

Reply from Claire Stredwick, Home Manager at The Malthouse Residential Home

Thank you so much for your review of the care delivery here at The Malthouse. It was a true pleasure to get to know and look after your aunt.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I J (Nephew of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the beginning, the care was 100% and with a very attentive team; this was maintained. However, I felt towards the end of my relative's life, the care was still 100%, but it seemed to take a while for someone to respond to the patient's personal alarm; this was my only criticism. Otherwise, The Malthouse
was excellent throughout my relatives stay.

Reply from Claire Stredwick, Home Manager at The Malthouse Residential Home

Thank you for your comments. We are sorry to hear that you felt your relatives personal alarm was not responded to in a timely manner, however we would have very much liked to have known this at the time to enable us to deal with this situation promptly. We do wish you all the very best and do hope that when possible you can pop and see us again, for that cup of tea.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Daughter-in-law of Resident) published on 8 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my Mother and Mother in Law were residents at The Malthouse over a significant period of time. It became their home and the care and support they received from the Manager and her team were fantastic. Both my husband and I were so delighted to have found such a wonderful place to spend their remaining
years. Thank you to everybody.

Reply from Claire Stredwick, Home Manager at The Malthouse Residential Home

Thank you so much for your comments. It was indeed a pleasure to look after both members of your family and to get to know you all so well. We will miss seeing you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara G (Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home a lovely place to live. All are so friendly and helpful. Ask, and they will help you if possible. It is so much better than living at home as I am getting more disabled and have no family. I am so well looked after.

Reply from Claire Stredwick, Home Manager at The Malthouse Residential Home

Many thanks for your comments. We really enjoy having you and your little dog here at The Malthouse.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S F (Daughter of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into the home in December 2019. The manager jumped through hoops to get her out of hospital for me and into her own room, she was settled in very quickly and enjoyed her few weeks there. She sadly passed away in January 2020 but was dealt with, with so much kindness, especially at the
end, I will be forever grateful.

Reply from Claire Stredwick, Home Manager at The Malthouse Residential Home

Thank you so much for your kind words. It was a pleasure getting to know you both.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Private Carer of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Three of my private clients have moved in. Excellent service, food, management and truly wonderful carers.

Reply from Claire Stredwick, Home Manager at The Malthouse Residential Home

Thank you for your lovely comments and recommendations SM.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V M (Daughter-in-law of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law spent the last 9-10 months of her life in The Malthouse where the care she received was superb. The staff were all friendly and chatty and approachable and clearly cared for most unconditionally. Nothing was too much trouble. The food was excellent. If I have to go into a home, I have
told my family to choose The Malthouse.

Reply from Claire Stredwick, Home Manager at The Malthouse Residential Home

Thank you so much for your lovely comments. We really enjoyed getting to know your mother-in-law and caring for her.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Juliet S (Niece of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care for my aunt, who was at the end of her life, was wonderful. Every single member of staff was compassionate, gentle and spent time with her even though they were very busy. Nothing was too much trouble for both the management and the staff. They really care in this home and our family was embraced.

Reply from Claire Stredwick, Home Manager at The Malthouse Residential Home

Thank you for your comments. It was a pleasure to look after your aunt.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy to be at The Malthouse, I am enjoying the activities and food.

Reply from Claire Stredwick, Home Manager at The Malthouse Residential Home

Thank you for your comments. It was an absolute pleasure to have you staying with us, and we do hope you pop in to see us soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for The Malthouse Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.853 for The Malthouse Residential Home is calculated as follows: ( (309 Excellents x 5) + (36 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 353 Ratings = 4.853

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Malthouse Residential Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (9)

Debra

Debra Wyke

Job Title: Home Manager

Joined: 2021

" People genuinely love the home and much of the team have been here for many years - it’s a wonderful family atmosphere which I have been welcomed into with open arms since joining in October 2021. I meet the early birds when I first come in at 7:30 and am out of the office as often as I can be, I like to get out on the floor to greet the residents and the team. "


Lisa

Lisa Brown

Job Title: Deputy Manager

Joined: 2006

NVQ 2 and 3 in Health and Social care and Level 3 Diploma in Management.


I enjoy working as part of a great team, and having a positive relationship with colleagues, residents and their families.


Gill

Gill Myers

Job Title: Maintenance Manager

I enjoy the friendly atmosphere at the home, where no two days are the same, allowing me to interact with residents and treat them as individuals. I enrich their lives by making things personal and homely. My background as a Countryside Ranger and 16 years running my own handywoman business provide me with a wide range of skills for my role.


Joanne

Joanne O'toole

Job Title: Activities Coordinator

I love the family environment of the home, where I help residents feel they still have a meaningful purpose. While I haven't completed formal training in this role yet, I bring a wealth of other experience to it.


Kate

Kate Burbidge

Job Title: Senior Teamleader

Working at The Malthouse for over 20 years has been an honour. I enjoy making a difference in the residents’ lives and building strong relationships, ensuring they feel heard and supported. I hold Level 3 and Level 5 qualifications in Leadership and Management, along with a Level 3 in Health and Social Care.


Petra

Petra Whiteley

Job Title: Team Leader

I love working in a home where kindness is at its core, making it a welcoming and inclusive place for both residents and staff. One resident said, "You always make me feel better about myself," which is the most rewarding part of my job. I hold Level 2 and 3 Diplomas in Health and Social Care, along with a Level 4 Lead Practitioner qualification.


David

David Warr

Job Title: Head Chef

I enjoy being part of a great team and meeting the residents at meal times. With an NVQ Level 1, 2, and 3, along with IDDSI training and years of experience, I take pride in providing healthy, nutritious food that residents enjoy.


Sue

Sue Turner

Job Title: Housekeeper

I enjoy working with a hardworking team and interacting with our residents. I enrich their lives by listening, being there for them, and offering my help, drawing on my extensive experience and completion of all mandatory courses.


Leah

Leah Tealey

Job Title: Activities Organiser

It feels like a home from home here, and I love getting to know the residents. I enrich their lives by organising fun activities, taking them on trips they enjoy, and drawing on my dementia training and previous care home experience.