The Malthouse Residential Home

Bay Road, Gillingham SP8 4EW
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9.9 98 Reviews
  • The Malthouse Residential Home, Gillingham
Set in a beautifully restored building with landscaped gardens and a private courtyard, The Malthouse is located within walking distance of Gillingham’s quaint town centre. Offering residential, respite, and palliative care, the home provides a warm, home-from-home atmosphere.

Residents can enjoy various communal spaces for group activities, socialising, or peaceful relaxation. The home’s central location makes it easy to explore local attractions such as Stourhead Gardens, Shaftesbury, and the Pythouse Walled Garden, perfect for family visits.

Accommodation spans three floors with 33 fully furnished bedrooms, ready to be personalised with residents’ own furniture and treasured belongings. The gardens feature colourful flower beds, patios and quiet seating areas. A former garden pod has been transformed into a delightful resident-run crafts shop, where residents can display and sell their handmade creations, adding a creative and social dimension to life at the home.

The Malthouse has a dedicated, long-standing team, many of whom have been with the home for years, ensuring high-quality, compassionate care. Its Gold Standards Framework accreditation highlights the team’s exceptional commitment to residents’ wellbeing and its strong connections with the wider community.

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Care Provided by The Malthouse Residential Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Debra Wyke (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for The Malthouse Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
  • (these prices are only a guideline, please contact The Malthouse Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Malthouse Residential Home Reviews (98)

Total of 98, showing 61-80
9.9

The Malthouse Residential Home has a Review Score of 9.9 (9.853) out of 10, based on 30 reviews in the last 2 years. Over all time The Malthouse Residential Home has 98 reviews.

Overall Experience

  • 85
  • 11
  • 2
  • 0
  • 0

Date Published

98
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22
30
68

Review from J S (Daughter of Resident) published on 7 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Malthouse was recommended to us by a friend of the family.
On coming to the home my mum settled in very, very well. She had a good relationship with not only the residents but the staff also. She looked forward to having banter and chatter with them.
The home has a cosy, homely feel, is always
clean and everyone seems to be happy (staff included).
The Malthouse is a credit to residential care!
Thank you.

Reply from Claire Stredwick, Home Manager at The Malthouse Residential Home

Thank you so much for your kind words, it was a pleasure to look after your mum.


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Review from M U (Son of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic place. Loving and attentive carers.
Great managers, Extremely cooperative.
Cater for your every need. Excellent food and entertainment. Great rooms and garden.
Like staying in a 5-star hotel.

Reply from Claire Stredwick, Home Manager at The Malthouse Residential Home

Thank you for your lovely comments, they really are appreciated. We look forward to seeing you again soon.


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Review from Myra R (Daughter of Resident) published on 28 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely home for your loved ones. My mother was there for two weeks. She was very poorly on arrival from Hospital. As a family we wanted mum to have the care that was impossible to have at home. Unfortunately she passed away on the 21st October. I would like to say a big thank you on behalf
of my family and her husband to the manager and her wonderful team who supported mum so well. We could not wish for a better place for our loved ones to stay and mum was so happy there having laughs and fun with her carers. Thank you so much.

Reply from Claire Stredwick, Home Manager at The Malthouse Residential Home

Thank you for your review Myra and your kind words. It was so lovely getting to know you and your mother, and we do hope you feel welcome to pop into The Malthouse anytime you are near.


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Review from J C (Son of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, caring staff. Well organised and well-run care home. Staff always very approachable. Understood the needs of residents. My mother always felt part of the care home.

Reply from Claire Stredwick, Home Manager at The Malthouse Residential Home

We thank you for your lovely comments, and hope you pop in for a coffee sometime.


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Review from J H (Respite Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my time at The Malthouse and I have been well cared for. The staff are all happy and caring it was a pleasure meeting them all.

Reply from Claire Stredwick, Home Manager at The Malthouse Residential Home

Thank you so much for your comments. We hope you will visit us again.


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Review from Paul T (Son of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at The Malthouse for 10 months following a fracture to her hip.
The staff in the home were great when she found it difficult to settle.
They treated her with the utmost respect.
For the month before she died she was very poorly.
The care she had at this time was brilliant.
Nothing
was too much trouble.
Was very touched when, following her death, many of the staff took the time to visit her room to say goodbye.
Need I say more.

Reply from Claire Stredwick, Home Manager at The Malthouse Residential Home

Thank you for your comments, your mother is sadly missed at our home.


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Review from A M (Son of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate The Malthouse highly enough. Very much a home from home with added benefits. All the staff are very friendly and professional and carry out their tasks with humour and compassion. Thank you one and all!

Reply from Claire Stredwick, Home Manager at The Malthouse Residential Home

Thank you so much for your comments.


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Review from Betty D (Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find it very hard to understand anything but all is explained fully so I have no worry. The food is tremendous and wholesome. I have already suggested aged friends to join me in a warm atmosphere. Nothing at all is ever refused - hunger, health, company - start rating!

Reply from Claire Stredwick, Home Manager at The Malthouse Residential Home

Thank you.


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Review from Alexandra D (Daughter of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Malthouse cared for my mother with sensitivity, kindness and warmth. She was deeply shocked after her fall and they took her at her own pace. She has some medical needs and these were not always observed as I would have wished but overall I could not have wished for a more caring and attentive place
for her to recover.

Reply from Claire Stredwick, Home Manager at The Malthouse Residential Home

Thank you for your response. Following our telephone conversation with you regarding your concerns around some medical needs not always being observed as you wished, I would like to clarify this. Your mother has full mental capacity and was fully able to make her own choices with regards to her diet when staying with us. Although we were able to encourage and advise her, we were not in a position to take away her right to choose. I am very happy that you are both looking forward to a return visit to us, and look forward to that.


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Review from Louise H (Daughter of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was there for 3 years and was initially reluctant to go into a home, but was completely won over. The Malthouse took great care to treat her as an individual, consult her and respect her wishes, however inconvenient, so she could live as she wanted to live if at home. Despite worsening dementia,
the care was always very sympathetic and understanding. Great trouble was taken to ensure she had nice meals, even if her hours were anti-social. The management and staff were so kind and friendly, as well as very professional with high standards. We were so grateful for their attentiveness and gentle care in her last weeks and she died peacefully, as she would have wished, surrounded by friendly and familiar faces. We were extremely pleased to have chosen The Malthouse, a great ethos of putting the resident at the centre of their care and being flexible in order to achieve this.

Reply from Claire Stredwick, Home Manager at The Malthouse Residential Home

Thank you so much for your comments. We really did enjoy getting to know your mother.


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Review from Lois B (Daughter of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot overstate how grateful we were for the kindness and consideration shown to our mother and ourselves at a very difficult time. The staff were all excellent, kind and caring. Our mother was made to feel welcome and secure she was treated with respect and dignity. We were able to come and go
as we wanted and never felt that we weren't welcome. The food was good and plentiful and mum's favourite (chocolate mint chip ice cream) was bought in especially for her. We are very grateful to The Malthouse.

Reply from Claire Stredwick, Home Manager at The Malthouse Residential Home

Thank you for your comments. They are very much appreciated.


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Review from Mark B (Son of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time my mum stayed at The Malthouse she was treated with the utmost care, respect and dignity. I have nothing but praise for all of the staff who looked after her and me during my visits.
I would particularly like to thank the member of staff who was with me during my final visit. A very
professional team at all levels.
Many thanks from all of my family.

Reply from Claire Stredwick, Home Manager at The Malthouse Residential Home

Thank you for your comments. It was lovely to have the opportunity to get to know you all.


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Review from Roger W (Son of Resident) published on 3 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, helpful and hospitable staff, very homely, great food, good entertainment and gave 100% of care. Would highly recommend.

Reply from Claire Stredwick, Home Manager at The Malthouse Residential Home

Thank you so much for your review. It was a real pleasure to care for your mum.


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Review from F G (Wife of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely place - homely, comfortable and with a great ambience. My husband enjoys his "day out" every week and all the staff and fellow residents are always kind, considerate and helpful.

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Review from C F (Friend of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the home to be very clean, tidy and welcoming. All the staff from managers down to cleaners etc have been kind, pleasant and helpful with nothing being too much trouble.
My friend was always full of praise for the meals you served. This was praise indeed because she had always been
a very good cook and was quick to find fault if meals were not to her standard.

Reply from Martin Prince, Regional Director at The Malthouse Residential Home

Many thanks for your review. We really appreciate all feedback regarding the services and staff at The Malthouse.


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Review from Bernarda C (Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel safe in pleasant surroundings, well cared for by polite, patient and very friendly staff.

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Review from S B (Granddaughter of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting my grandma is always a pleasure, it's like seeing her in her own home.


The staff are so welcoming and know my grandma so well.


There is always so much going on in the home for her to join in with.


The Malthouse is simply amazing.


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Review from John R (Cousin of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Frist class. Immediate positive response to our desperate phone call seeking immediate short term stay (3-weeks in the end) to follow operation in the hospital for a broken hip. At all times, the resident was treated well and all her wishes met and respected. Very friendly and welcoming atmosphere.
All staff were genuinely friendly and kind and were easy to deal with. We could not have wanted anything more. The rooms were spacious and pleasant; food good and care superb.

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Review from Lavina G (Sister-in-law of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly atmosphere with very helpful caring staff with very good care to residents and visitors. Very good entertainment, particularly the flower arranging. Very good food and attractive dining rooms. I do feel the washing area could do with updating from the bedroom.
Lovely hanging baskets and
flowers around and inside. Excellent garden party I had the pleasure of joining in with for two years.
With many thanks for everything.

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Review from Rachel D (Daughter of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home was very caring and kind. We always felt that our dad was in the best place for him at this time of his life. They did their best to not let the patients feel institutionalised. He was well looked after, well fed, kept clean etc.
We could not have asked for more. He died there last week
and they were sensitive about this matter.

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Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for The Malthouse Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.853 for The Malthouse Residential Home is calculated as follows: ( (309 Excellents x 5) + (36 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 353 Ratings = 4.853

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Malthouse Residential Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (9)

Debra

Debra Wyke

Job Title: Home Manager

Joined: 2021

" People genuinely love the home and much of the team have been here for many years - it’s a wonderful family atmosphere which I have been welcomed into with open arms since joining in October 2021. I meet the early birds when I first come in at 7:30 and am out of the office as often as I can be, I like to get out on the floor to greet the residents and the team. "


Lisa

Lisa Brown

Job Title: Deputy Manager

Joined: 2006

NVQ 2 and 3 in Health and Social care and Level 3 Diploma in Management.


I enjoy working as part of a great team, and having a positive relationship with colleagues, residents and their families.


Gill

Gill Myers

Job Title: Maintenance Manager

I enjoy the friendly atmosphere at the home, where no two days are the same, allowing me to interact with residents and treat them as individuals. I enrich their lives by making things personal and homely. My background as a Countryside Ranger and 16 years running my own handywoman business provide me with a wide range of skills for my role.


Joanne

Joanne O'toole

Job Title: Activities Coordinator

I love the family environment of the home, where I help residents feel they still have a meaningful purpose. While I haven't completed formal training in this role yet, I bring a wealth of other experience to it.


Kate

Kate Burbidge

Job Title: Senior Teamleader

Working at The Malthouse for over 20 years has been an honour. I enjoy making a difference in the residents’ lives and building strong relationships, ensuring they feel heard and supported. I hold Level 3 and Level 5 qualifications in Leadership and Management, along with a Level 3 in Health and Social Care.


Petra

Petra Whiteley

Job Title: Team Leader

I love working in a home where kindness is at its core, making it a welcoming and inclusive place for both residents and staff. One resident said, "You always make me feel better about myself," which is the most rewarding part of my job. I hold Level 2 and 3 Diplomas in Health and Social Care, along with a Level 4 Lead Practitioner qualification.


David

David Warr

Job Title: Head Chef

I enjoy being part of a great team and meeting the residents at meal times. With an NVQ Level 1, 2, and 3, along with IDDSI training and years of experience, I take pride in providing healthy, nutritious food that residents enjoy.


Sue

Sue Turner

Job Title: Housekeeper

I enjoy working with a hardworking team and interacting with our residents. I enrich their lives by listening, being there for them, and offering my help, drawing on my extensive experience and completion of all mandatory courses.


Leah

Leah Tealey

Job Title: Activities Organiser

It feels like a home from home here, and I love getting to know the residents. I enrich their lives by organising fun activities, taking them on trips they enjoy, and drawing on my dementia training and previous care home experience.