The Malthouse Residential Home has a Review Score of 9.9 (9.853) out of 10, based on 30 reviews in the last 2 years. Over all time The Malthouse Residential Home has 98 reviews.
Review from R D (Son of Resident) published on 16 August 2017
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Overall Experience
5.0 out of 5
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Review from Amanda TJ (Daughter of Resident) published on 11 August 2017
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5.0 out of 5
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Review from S P (Daughter of Resident) published on 1 August 2017
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5.0 out of 5
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Review from Martin G (Nephew of Resident) published on 20 July 2017
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5.0 out of 5
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Review from Eric R (Son of Resident) published on 14 July 2017
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5.0 out of 5
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Review from D P (Daughter of Resident) published on 4 July 2017
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5.0 out of 5
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Review from Sylvia D (Daughter of Resident) published on 29 June 2017
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5.0 out of 5
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Review from Tracey L (Granddaughter of Resident) published on 28 June 2017
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5.0 out of 5
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Review from Aaron L (Grandson of Resident) published on 28 June 2017
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5.0 out of 5
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Review from Lester D (Son-in-law of Resident) published on 27 June 2017
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5.0 out of 5
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Review from Clive J (Nephew of Resident) published on 14 June 2017
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5.0 out of 5
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Review from Sarah D (Daughter of Resident) published on 9 January 2017
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Overall Experience
5.0 out of 5
When it became clear that she was nearing the end of her life they couldn't have been kinder and the physical and emotional care they provided was exceptional. They were also so kind to us as a family and I was touched that I would arrive unannounced to find that they were with her, offering care or just sitting quietly by her bed. They provide the quality of care that we would all want for ourselves and those we love and we are truly grateful.
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Review from L P (Daughter of Resident) published on 23 September 2016
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Overall Experience
5.0 out of 5
I would be more than happy to recommend The Malthouse to anyone. It is truly excellent!
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Review from Carole M (Friend of Resident) published on 9 September 2016
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5.0 out of 5
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Review from Athene J (Daughter of Resident) published on 5 September 2016
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5.0 out of 5
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Review from Michael P (Son of Resident) published on 20 June 2016
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5.0 out of 5
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Review from W R (Daughter of Resident) published on 1 June 2016
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5.0 out of 5
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Review from Dave A (Son-in-law of Resident) published on 6 January 2016
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5.0 out of 5
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The Review Score of 9.9 (9.853) out of 10 for The Malthouse Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.853 for The Malthouse Residential Home is calculated as follows: ( (309 Excellents x 5) + (36 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 353 Ratings = 4.853
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Malthouse Residential Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 30 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Oct 2022
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Job Title: Home Manager
Joined: 2021
" People genuinely love the home and much of the team have been here for many years - it’s a wonderful family atmosphere which I have been welcomed into with open arms since joining in October 2021. I meet the early birds when I first come in at 7:30 and am out of the office as often as I can be, I like to get out on the floor to greet the residents and the team. "
Job Title: Deputy Manager
Joined: 2006
NVQ 2 and 3 in Health and Social care and Level 3 Diploma in Management.
I enjoy working as part of a great team, and having a positive relationship with colleagues, residents and their families.
Job Title: Maintenance Manager
I enjoy the friendly atmosphere at the home, where no two days are the same, allowing me to interact with residents and treat them as individuals. I enrich their lives by making things personal and homely. My background as a Countryside Ranger and 16 years running my own handywoman business provide me with a wide range of skills for my role.
Job Title: Activities Coordinator
I love the family environment of the home, where I help residents feel they still have a meaningful purpose. While I haven't completed formal training in this role yet, I bring a wealth of other experience to it.
Job Title: Senior Teamleader
Working at The Malthouse for over 20 years has been an honour. I enjoy making a difference in the residents’ lives and building strong relationships, ensuring they feel heard and supported. I hold Level 3 and Level 5 qualifications in Leadership and Management, along with a Level 3 in Health and Social Care.
Job Title: Team Leader
I love working in a home where kindness is at its core, making it a welcoming and inclusive place for both residents and staff. One resident said, "You always make me feel better about myself," which is the most rewarding part of my job. I hold Level 2 and 3 Diplomas in Health and Social Care, along with a Level 4 Lead Practitioner qualification.
Job Title: Head Chef
I enjoy being part of a great team and meeting the residents at meal times. With an NVQ Level 1, 2, and 3, along with IDDSI training and years of experience, I take pride in providing healthy, nutritious food that residents enjoy.
Job Title: Housekeeper
I enjoy working with a hardworking team and interacting with our residents. I enrich their lives by listening, being there for them, and offering my help, drawing on my extensive experience and completion of all mandatory courses.
Job Title: Activities Organiser
It feels like a home from home here, and I love getting to know the residents. I enrich their lives by organising fun activities, taking them on trips they enjoy, and drawing on my dementia training and previous care home experience.
