Millbrook House Residential Care Home

The Hollow, Child Okeford, Blandford Forum DT11 8EY
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9.7 21 Reviews
  • Millbrook House Residential Care Home, Blandford Forum
Located at the foot of Hambledon Hill in the heart of North Dorset, Millbrook House is an elegant, spacious Georgian residence set in two acres of beautiful gardens in the village of Child Okeford.

Millbrook House provides excellent care in a homely and loving atmosphere – a place that residents really can call “home”.

Registered with the Care Quality Commission (CQC), the most recent inspection in June 2018 was rated 'Good'. They are also proud to have recently been awarded a ‘Commend’ by the Gold Standards Framework.

Millbrook House offers convalescent and holiday breaks, permanent residency and palliative care.

The mission at Millbrook House is to offer the same degree of care that a loving and caring relative, aided by health professionals, would provide. With that in mind, each Resident is treated with care, dignity and respect, with a particular focus on their individual needs.

An activities coordinator is responsible for arranging a monthly programme of events to keep residents entertained, active and stimulated.

Residents enjoy a varied and home cooked diet consisting of fresh seasonal produce, which where possible is homegrown in the vegetable garden. Recognising that food is one of life’s joys.

If you are seeking care for yourself or a relative a warm welcome awaits you at Millbrook House.

Please feel free to visit at any time, to meet the staff and residents, or perhaps stay for coffee or lunch. They would love the opportunity of showing you around their beautiful home.

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Care Provided by Millbrook House Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tanya Pollock (Registered Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (24)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Millbrook House Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,495
    • Self-Funded Residential Dementia Care £1,200 – £1,495
    • RESPITE Self-Funded Residential Care £1,200 – £1,495
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,495
  • (these prices are only a guideline, please contact Millbrook House Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Family and friends welcome to visit at any time.


  • Parking

  • Ample parking


Millbrook House Residential Care Home Reviews (21)

Total of 21, showing 1-20
9.7

Millbrook House Residential Care Home has a Review Score of 9.7 (9.673) out of 10, based on 18 reviews in the last 2 years. Over all time Millbrook House Residential Care Home has 21 reviews.

Overall Experience

  • 17
  • 3
  • 1
  • 0
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Date Published

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Review from J R (Respite Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My two week stay at Millbrook House Residential Care Home came as a huge blessing following all the hard work and stress entailed in moving house from Poole to nearby Shaftesbury. The care there was perfect - unobtrusive, gentle and sensitive to one's needs. It was an absolute pleasure to be there,
and in such wonderful surroundings. Thank you very, very much!

Reply from James Chalk, Operations Manager at Millbrook House Residential Care Home

Thank you so much for your review. We are so pleased that your stay was a positive experience and that the care was 'perfect'. We are very grateful for your review and feedback. Thank you.


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Review from Sue B (Friend of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend has been at Millbrook for 5 years now and when we first viewed the home we needed to ensure that this could be his forever home. Our initial impression was wow and in all this time it has not changed. The home is delightful, clean, spacious and welcoming. The staff have always been considerate,
courteous, and kind. Our friend is treated with the utmost respect and is allowed to be himself. He is happy and content and we cannot thank the management and staff for all that they do. We are always made welcome and we can leave each time completely assured that our friend is where he needs to be, with people who truly care about him.

Reply from Virginia Hyde, Manager at Millbrook House Residential Care Home

Thank you very much for the wonderful review. We're really looking forward to having some nicer weather so that your friend can sit and enjoy the sunshine in our beautiful garden again. Regards.


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Review from Jacqui K (Daughter of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's difficult to have to move a loved one into care. After a local search, Millbrook House was chosen to be the right place for our mother, as soon as stepping through the front door. Inside this beautiful property, you will find professional and extremely caring staff who know their charges extremely
well. No issue is too small. Mum moved in at the beginning of 2020 and was well protected and cared for during the pandemic when we were unable to visit until a room with a screen was set up, allowing us to be in the same space. We also spent many of our visits in the beautiful garden when rules allowed. We are informed on health issues as necessary, and there appear to be good links with the local GP practice. We have found the management to be excellent and totally approachable. Millbrook is a family, and we are proud to be part of it.

Reply from Virginia Hyde, Manager at Millbrook House Residential Care Home

Thank you for such a lovely review. Thank you for choosing Millbrook House. It is totally our pleasure to look after Mum, and we enjoy your visits.


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Review from J B (Respite Resident) assisted by family/friend published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Millbrook House Residential Care Home is a beautiful setting and I enjoyed my short respite stay.

Reply from Virginia Hyde, Manager at Millbrook House Residential Care Home

Thank you for your review. I am glad that you enjoyed your respite break.
Regards.


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Review from Eileen C (Resident) assisted by family/friend published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I very much enjoyed my stay at Millbrook House. The facilities were very homely and the staff very welcoming. I enjoyed the food and some of the activities., I would be very happy to visit again for a respite stay, as I preferred Millbrook House to other respite visits I have experienced.

Reply from Virginia Hyde, Manager at Millbrook House Residential Care Home

Thank you very much for the lovely review.
It was a pleasure having Mum to stay with us.
Regards.


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Review from Angela B (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is receiving excellent care - good food, good company and very attentive staff.
I am delighted that my mother is very happy and enjoying the programme of activities.

Reply from Virginia Hyde, Manager at Millbrook House Residential Care Home

Thank you very much for your review.
It is a pleasure to have Mum with us for a Christmas respite break.


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Review from Thelma G (Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After about three days, I settled into the Millbrook House Residential Care Home routine. I especially enjoyed the meals as they were exceptional and obviously, it was good not having to cook them myself. I was at Millbrook House for respite care after a fall and subsequent hip operation and my stay
definitely helped me with my confidence for when I returned home. All in all, it was an enjoyable experience and I was looked after very well.

Reply from Virginia Hyde, Manager at Millbrook House Residential Care Home

Thank you very much for your review. I am pleased that you enjoyed your stay with us. We look forward to welcoming you back for your next holiday.
Regards.


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Review from D S (Daughter of Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here a year and is very happy and well cared for. The staff are very kind, caring, and hard-working, she is very fond of them. The house and gardens are lovely in this beautiful village.

Reply from Virginia Hyde, Manager at Millbrook House Residential Care Home

Thank you very much for the wonderful review. It is a pleasure to look after Mum and to welcome you as a family.


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Review from John S (Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Millbrook House Residential Care Home is surrounded by such beautiful gardens and the house itself is a credit to all concerned. Having been here for two very happy years, I look forward to my remaining years.

Reply from Virginia Hyde, Manager at Millbrook House Residential Care Home

Thank you very much for your wonderful review. It is a pleasure to have you with us and to be part of our Millbrook House family.
Regards.


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Review from Tia B (Daughter of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased we chose Millbrooks - the staff are always cheerful and welcoming and my father is very happy.
We feel that he is having the best of care.

Reply from Virginia Hyde, Manager at Millbrook House Residential Care Home

Thank you very much for the wonderful review.
It is a pleasure having Dad with us at Millbrook House.
Regards.


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Review from Caroline W (Daughter of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a couple of short respite stays, my mother decided to move permanently to Millbrook a year ago and it's been a great success. She looks really well and it's clear that's because she is being so well looked after. Teh staff are very caring yet very professional and considerate. The leadership is
excellent and impacts every element of Millbrook - from personal care to the food, to the lovely grounds and upkeep of the property.
Of course, it comes at a price, but knowing Mym is happy, well cared for and has the company of other residents and staff, is invaluable.

Reply from Virginia Hyde, Manager at Millbrook House Residential Care Home

Thank you very much for the wonderful review.
It is a pleasure to have Mum with us at Millbrook House
Regards.


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Review from Mark E (Son of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had looked at other homes in the area and found the food to be bland and unappealing. When we visited Millbrook House they had their own chef and staff and the food was exceptional. In later life, having enjoyable meals each day makes such a difference. We therefore began by having my father stay
for a month and we found that as with the attention to the food, the attention of the staff, the cleanliness of the facility and the homely feel of the place really shone through. My father has now been at Millbrook House for six months. He is settled and tells me often how he feels safe and a part of the place. This is such a relief to us and we are immensely grateful to the management who have helped guide us and the super friendly and caring staff.

Reply from James Chalk, Operations Manager at Millbrook House Residential Care Home

Thank you so much for your kind words. We are so pleased that your father is enjoying his time at Millbrook House.


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Review from Linda W (Daughter of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father has been with Millbrook House Residential Care Home for two wonderful years. It started with a two-week respite break and he enjoyed it so much he’s never left.
When we first visited, the staff said that the residents were like family to them and we can honestly say that this is the case.
The manager runs a tight ship and ensures that everything runs smoothly with the best care given.
Dad has been getting weaker recently (92 years old) and they still show so much compassion and care and let us know of any concerns.
Their food is delicious. It is like eating in a small, boutique hotel with plenty of choice and the dessert trolley is to die for!
The gardens are immaculate and they grow their own fruit, vegetables and flowers. There are always fresh flowers decorating the home and on each resident’s birthday, they get a bouquet and individually baked birthday cake.
As a family, we cannot speak highly enough of this home and so glad that we chose it for our father.

Reply from Virginia Hyde, Manager at Millbrook House Residential Care Home

Thank you very much for this wonderful review. It was a pleasure to look after your father and to welcome you at every visit for coffee and cake.


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Review from Pamela G (Wife of Resident) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Millbrook House Residential Care Home is delightful. The manager deserves top marks for her dedicated expertise in managing this wonderful home. The carers are so cheerful and kind and my husband has had superb attention. The ambience of the home is very warm and it is truly a 'home from home'. I would
recommend it highly to anyone seeking care for an elderly relative. Five stars!

Reply from Virginia Hyde, Manager at Millbrook House Residential Care Home

Thank you very much for the wonderful review. It is a pleasure to look after your husband and to welcome you as a regular visitor.
Regards.


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Review from Susan P (Daughter of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father entered Millbrook House following a fall - after only two weeks he said he does not want to leave. I cannot speak highly enough of all the staff. He has been brilliantly cared for and has continued to recover each day. He particularly loves the food and all the carers. The whole atmosphere
at Millbrook House is happy and the gardens are beautiful.

Reply from Virginia Hyde, Manager at Millbrook House Residential Care Home

Thank you very much for the wonderful review. It is a pleasure to have your father with us at Millbrook House.
Regards.


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Review from Annie M (Daughter of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents are at Millbrook House - both have different needs. My Father, until recently didn't require any care but is now finding he needs extra help. Staff are very attentive to his needs but aware of his desire for independence! They always have a smile and are very courteous.

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Review from Jane W (Daughter of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Millbrook staff are efficient and friendly. It really does feel like a home, not an institution. Dad's room is delightful, always clean and well-presented. I have complete confidence in the management and all staff to have Dad's best interests uppermost. I'm very happy he's there. The gardens are a
joy.

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Review from J W (Daughter of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Food - variable - sometimes good, sometimes poor - meat can be chewy.
Lack of variety and interesting dishes.

Reply from Virginia Hyde, Manager at Millbrook House Residential Care Home

I am very sorry to hear that you are not happy with some areas. I would be more than happy to discuss this in person with you, and maybe we can look at the menu choices.
Please do not hesitate to give me a call anytime.
Regards.


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Review from Nick S (Son of Resident) published on 8 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was a resident at Millbrook until she passed away two weeks ago. My sisters and I could not speak more highly of Millbrook and all of its staff. They combined compassion and skill with extraordinary patience and kindness. Our mother was made extremely welcome in her pretty and clean room.
She enjoyed good wholesome food in the bright and airy day rooms.
However, it was particularly towards the end of her life that we all came to appreciate their incredible commitment to their work and our mother despite the pressures of end of life care. The manager and all of her team are incredibly professional and will have our eternal gratitude for the way they managed our mother as her life ended.
With sincere thanks to them all.

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Review from Corisande G (Daughter-in-law of Resident) published on 12 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been made most welcome during her stay at this care home over the last 6 weeks. The staff have been very caring towards her and she often comments on how kind and friendly they are. The beautiful old Georgian House is full of character and the home itself is kept immaculately clean.
It is set in a picturesque village with views across the beautifully kept gardens towards Hambledon Hill. There are a variety of activities for the residents and my mother-in-law has particularly enjoyed visits from the local school and nursery children who have entertained the residents with their singing and nativity play. She has also enjoyed trips out for lunch at the local pub, as well as Garden and Christmas parties. There is a choice of food on the menu and my mother-in-law has particularly enjoyed the delicious homemade soups and hot dishes, many made from vegetables seen growing in the garden. Visitors are made very welcome at any time.

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Current Review Score: 9.7 (9.673)

Overview of Review Score

The Review Score of 9.7 (9.673) out of 10 for Millbrook House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.673 for Millbrook House Residential Care Home is calculated as follows: ( (153 Excellents x 5) + (47 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 211 Ratings = 4.673

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Millbrook House Residential Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Tanya

Tanya Pollock

Job Title: Registered Manager/Home Manager

Joined: 2025

I have been employed in the health care sector for over two decades, holding positions in leadership roles for the past 10 years.


I have a Level 5 qualification in Health and Social Care, which I am very proud to of achieved.


I am thrilled to take on the role of Home Manager for Millbrook House with its charming ambiance, complimented by a wonderful team of staff that make the home such a warm and caring environment.


I am passionate about supporting individuals to live their best lives and consider it a privilege to help empower residents and their families to be able to do so.


Outside of work I am involved in conservation and have planted over 200 trees in Dorset. I am a huge animal lover and own a dog and a cat. I have also owned horses all my life, which I always say makes me very practical! I have travelled through France on the back of a motorbike and have competed in vintage sports car racing on various race circuits in the UK.


My favourite book: Rebecca by Daphne du Maurier.


My favourite movie: Hot Millions with the late Maggie Smith and Peter Ustinov.


Frequently Asked Questions about Millbrook House Residential Care Home

What types of Care is Millbrook House Residential Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Millbrook House Residential Care Home provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Millbrook House Residential Care Home have?

There are 25 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Millbrook House Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Millbrook House Residential Care Home to the centre of Blandford Forum?

5.4 mile(s) as the crow flies, distance by road may be significantly further.