Montrose Care Home has a Review Score of 8.3 (8.288) out of 10, based on 2 reviews in the last 2 years. Over all time Montrose Care Home has 6 reviews.
Review from Brian J (Son of Resident) published on 25 August 2023
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Reply from Jennifer Whitehead, Registered Manager at Montrose Care Home
Thank you so much for taking the time to leave such a lovely review! Your dad and yourselves have been such a wonderful part of our ‘Montrose family’, and we feel privileged to have had this time to get to know you all! Thank you for your valued support, kindness, and fun!
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Review from M P (Daughter of Resident) published on 8 July 2023
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Reply from Jennifer Whitehead, Registered Manager at Montrose Care Home
Thank you so much for this lovely review! We are thrilled that you are happy with the home and our Montrose family! We are excited for the positive changes about to be made under new ownership and I will continue to strive to make sure that we maintain everything we are about!
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Review from Lynn (Daughter of Resident) published on 20 June 2018
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What a wonderful place. We placed my elderly (97) mother there for respite while we took a break. She said the love and care she received was outstanding and nothing was too much trouble.
She
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Review from Doreen M (Daughter of Resident) published on 2 May 2018
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Review from S W (Granddaughter of Resident) published on 9 April 2018
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Review from J W (Granddaughter of Resident) published on 27 March 2018
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The Review Score of 8.3 (8.288) out of 10 for Montrose Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.708 for Montrose Care Home is calculated as follows: ( (18 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.708
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.58 Points relating to the number of positive Reviews for Montrose Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4. 2 Positive Reviews ÷ 4.4 = 0.455
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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