Review from Sean R (Grandson of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience

Great visit to see my grandparents in lovely clean room, with refreshments from friendly staff and warm welcome at professional reception.

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Review from Michael R (Son of Resident) published on 19 August 2022
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Overall Experience

My parents have been resident for two years now and are always complimentary about the care they get from all the staff.

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Review from J B (Grandson of Resident) published on 19 August 2022
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Great.

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Review from Olivia A (Granddaughter of Resident) published on 19 August 2022
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It was great.

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Review from Stephen F (Son of Resident) published on 20 July 2022
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Overall Experience

In general, it has been a tough time for the carers. Lockdown restrictions and a senior management change have been very noticeable with regard to interaction and attention to detail. The vast majority of staff are very friendly and caring, and most of all, fun. The atmosphere is relaxed but professional.

Dad has settled in and, I believe, now is enjoying his new home.

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Review from C A (Respite Resident) assisted by family/friend published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience

Friendly and caring staff. Stayed for a few days and it was a pleasant enough experience. The only small negative is that the home needs some modernisation. The food was good and so was the choice.

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Review from Z S (Daughter of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience

The staff are extremely professional and very helpful. Nothing is too much trouble.

Reply from The Manager, Manager at The Old Vicarage Care Home

Thank you for taking time to do such a lovely review.

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Review from Leigh C (Daughter-in-law of Resident) published on 13 September 2021
Submitted via Website • Report

Overall Experience

I can't rate the staff of The Old Vicarage highly enough. They ensured that the last 3.5 years of my mother-in-law's life were enriched and fulfilled. She was really happy here. The staff are caring, compassionate, respectful and have endless patience. She made lots of friends at the home with the staff

and other residents. The home has a lovely home from home feel about it and we were always made to feel welcome. My mother-in-law thrived on all the activities that were provided, like flower arranging and the exercises and she also enjoyed the hairdresser visits and loved the beautiful garden. The staff were very good at keeping us updated, via newsletters and phone calls and were always accessible when we called up.

Reply from Molly Burrows, Registered manager at The Old Vicarage Care Home

Thank you very much for such a kind review. It is touching to know how close residents and families become to the home and the staff and that our home really is a home where people feel welcomed and loved. Our values are that we support both family and residents when they need it. It is something we are very proud of at The Old Vicarage.

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Review from Sue K (Daughter of Resident) published on 9 July 2021
Submitted via Website • Report

Overall Experience

A huge thank you to the Manager and all her staff for the care and kindness they have shown my mother since she recently became a resident at The Old Vicarage. Compliments also to their hairdresser; I don’t think I’ve ever seen her hair so beautifully styled. The staff is exploring every avenue to improve

her health, general wellbeing, and quality of life for which all her family is extremely grateful. The Old Vicarage is set in idyllic, peaceful, beautifully maintained grounds. My mother has even been able to bring her beloved dog and this means so much to her, thank you.

Reply from Molly Burrows, Registered manager at The Old Vicarage Care Home

Thank you very much for such a lovely review. Our aim is always to promote a person's health and well-being and to support them to do as much as they can independently. We also recognise how important pets are to people and are proud to be a pet-friendly home!

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Review from Nigel S (Son of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience

Since Mum has been at the home she has been so happy and settled, the staff are so friendly and caring and very helpful.
The home has a lovely atmosphere and every visit is a pleasure.
The COVID testing is to the highest level and I feel confident every time I visit.
Just want to say thanks for everything.

Reply from Molly Burrows, Registered manager at The Old Vicarage Care Home

Thank you very much for such kind words. It's lovely to get recognition for our COVID safety. We understand how frustrating the rules are, but we very much appreciate the support and understanding we have had from family and friends.

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Review from V R (Wife of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience

I have found the care of my relative exceptional. Any concerns I have are immediately dealt with. Coupled with the beautiful grounds and the home's location, it makes for an attractive place for someone to live.

Reply from Molly Burrows, Registered manager at The Old Vicarage Care Home

Thank you for your kind review. We are truly blessed to have such beautiful grounds and surroundings. Our rose garden is almost in full bloom and looks stunning!

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Review from Carol L (Daughter-in-law of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience

Beautiful location - makes the most of the setting and complemented by the wonderful friendly and caring attitude of the staff. My mother-in-law is very happy and always says how well looked after she is.

Reply from Molly Burrows, Registered manager at The Old Vicarage Care Home

Thank you so much for your comments. It's wonderful to hear how great the team are doing and how happy our residents are.

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Review from N L (Son of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience

Mum is very happy and feels safe and secure at The Old Vicarage. She enjoys the activities, the food and in particular the kind, caring and friendly staff.

Reply from Molly Burrows, Registered manager at The Old Vicarage Care Home

Thank you so much for your review. We are incredibly proud of the high standard of care we provide, and when it makes people like your Mum happy and secure, we know we are doing a good job!

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Review from Richie M (Grandson of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience

Fantastic care, my nan is very happy and tells me how everyone looks after her. She likes the surrounding views, gets along with all the other residents and enjoys the activities they put on for them.

Reply from Molly Burrows, Registered manager at The Old Vicarage Care Home

Thank you very much for such a positive review. Your Nan loves getting involved in all our activities! We are so lucky to be in such a beautiful setting, our gardens are looking stunning already this year, the residents just love being out there!

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Review from Jan L (Daughter of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience

The care my mum receives is excellent, she is very happy and enjoys all the activities provided. The Old Vicarage in my opinion is excellent and would recommend it to anyone who needs care provided by outstanding and caring staff. Would give the home top marks.

Reply from Molly Burrows, Registered manager at The Old Vicarage Care Home

Thank you for your wonderful comments. We have an excellent activity team that provide so many different and varied activities 7 days a week. It really encourages our residents to socialise which is so good for mental well-being, particularly over the past 18 months.

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Review from C M (Brother of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience

My sister aged 93, suffers from dementia but is very sympathetically cared for by the excellent staff who are most tolerant of her ways. She is well settled in The Old Vicarage and is very happy.

Reply from Molly Burrows, Registered manager at The Old Vicarage Care Home

Thank you very much indeed for your kind review. Our ethos of providing person centered care clearly shows when we hear lovely comments such as this.

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Review from Glenda M (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience

After making a hard decision, Mum joined the care home in August 2020 and she's so settled, looks very well and enjoys joining in with activities. I would recommend this home, wish I visited it earlier to see how it runs before the lockdown hit.

Reply from Molly Burrows, Registered manager at The Old Vicarage Care Home

Thank you very much for such a kind review. We understand how difficult it must be for those families that have not fully seen inside the home. Hopefully, the regular newsletters help to keep families involved and up to date. We very much hope for the day we can invite people inside again.

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Review from Aidan B (Son of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience

A big ‘thank you’ to you and all your staff for the kindness shown to my mother on her birthday. We had a lovely visit and she was very touched by the cake and the ‘Happy Birthday’ sung to her by the staff. We were also delighted to see the recliner chair we donated in use in the front lounge – Mum

thoroughly enjoyed sitting in her old chair and looking out over the beautiful view. Mum seems so happy at the Old Vic and speaks very warmly of all the staff. She loves her walks in the gardens, the total peace, and all the nature around her (especially at the moment with the fish and tadpoles in the pond!). It has become a real 'home away from home' for her, where she feels relaxed, safe and well cared for.

Reply from Molly Burrows, Registered manager at The Old Vicarage Care Home

Thank you for such lovely words, it's incredible to receive such positive feedback and knowledge that the care and dedication the staff work so hard to achieve, is worth it.

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Review from James C (Son of Resident) published on 3 February 2021
Submitted via Postal Card • Report

Overall Experience

I think you have treated my mother with great respect and dignity which must be very challenging as now her mind is not what it was. She seems to be well stimulated by the activities afforded her and you show great affection for her for which I am most grateful. Keep up the good and caring work.

Reply from Molly Burrows, Registered manager at The Old Vicarage Care Home

Thank you so much for your kind words. Your comment reflects the caring nature the team continue to provide every day! Our range of stimulating activities keep residents of all abilities engaged and stimulated, and we love to have such a diverse group of people living at The Old Vicarage.

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Review from Peter H (Son of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience

We expect care homes to look after residents with dignity, respect and kindness - though not all do - and the Old Vicarage scores full marks for the attention it has given to my mother. But the staff here offer more than respect and high professional standards: they treat their residents with genuine

affection. I'm am impressed, comforted and relieved. They have also done a great job in keeping the home COVID-free, which can't have been easy - the restrictions have been trying, but entirely proportionate to the risks. Highly recommended.

Reply from Molly Burrows, Registered manager at The Old Vicarage Care Home

Thank you for such kind words. I am very proud indeed to lead a team who give such care, love and kindness, to your Mother and to all of our residents. Thank you very much for your continued support and patience.

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The Old Vicarage Care Home

Care Provided by The Old Vicarage Care Home

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Funding & Fees Guide for The Old Vicarage Care Home

Facilities