Review from D R (Son-in-law of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience

It is difficult to be subjective at this time as there has been a monumental change, in that there has been an almost total change of staff due to the death of both owners.
It will take some time (a lot) for the ethos of the organisation to be understood or even apparent. There are signs that it will

be, only time will tell.

Reply from Louise Turner, Home Manager at The Old Vicarage Care Home

Thank you for taking your time to review our home. I do realise that we have had a few changes at The Old Vicarage in the last few years; that is why your review is important to us. We have been through a very difficult time in the last few years with the loss of both of our owners which was a very sad time for us all. With great support from our new provider and our compassionate, committed team and the support from our community, we aim to continue providing outstanding care making the previous owners proud of our achievements and keeping their ethos in care alive.

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Review from S T (Daughter of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience

My mother enjoyed an excellent six-week stay to convalesce after a serious fall. She is now back at home. We found all the staff friendly, flexible and caring.

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Review from Lance D (Friend of Resident) published on 27 April 2018
Submitted via Website • Report

Overall Experience

I live in Chetnole which is the next village to Leigh where the Old Vicarage Care home is situated.
Due to my age, I have had cause to visit several care homes in the area to visit old friends and relations.
I have been very impressed with the cleanliness, friendliness and general running of the Old

Vicarage Care home.

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Review from Jenny E (Daughter of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience

All the staff are helpful and friendly. The interaction between the staff and my father has been wonderful, very supportive. I never go home after visiting worried about his welfare and have complete confidence that they will care for him to the best of their ability.

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Review from R D (Daughter of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience

Very happy with The Old Vicarage Care Home. My mother is very settled being a resident for the past 16 months and she recommends it to her elderly friends.

Reply from Becky Elford, Nominated Individual at The Old Vicarage Care Home

Thank you very much for your review, it is very much appreciated.

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Review from Phil B (Son of Resident) published on 3 November 2017
Submitted via Website • Report

Overall Experience

The staff are always bright and have time for the residents. No matter how busy they are, the home is clean, bright and a happy place to be in, with lovely gardens and extensive views across the Dorset countryside. It really is a happy home.

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Review from Alan L (Son of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience

Mum's key worker phoned us before our visit to make us aware of a small deterioration in her memory and that Mum may not recognise us. She also asked us to leave feedback on how we thought Mum was. Happily, Mum did recognise us, so our feedback was positive. It is this attention to detail and keeping

relatives informed that makes The Old Vicarage Care Home such a marvellous place.

We cannot visit as often as we'd like but knowing mum is in such a caring and lovely place is a great comfort to us.

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Review from Simon P (Son of Resident) published on 17 July 2017
Submitted via Website • Report

Overall Experience

The staff have a very caring attitude, always willing to help and be cheerful. You give quality care and maintain clean premises.
It is a wonderful setting with lovely rooms and garden and views. Best care home in the region. My mother is very content.

Reply from Rebecca Elford, Nominated Individual at The Old Vicarage Care Home

Thank you very much for your review it is very much appreciated to get feedback from family.

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Review from Catherine E (Daughter of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience

My mother was treated with the greatest respect and kindness. She was made to feel nothing was too much trouble. The staff are extremely approachable and always keeping a watch out for the residents. I cannot praise this establishment highly enough.

Reply from Rebecca Elford, Nominated Individual at The Old Vicarage Care Home

Thank you very much for your review, it is very much appreciated. Kind regards Becky

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Review from John (Son of Resident) published on 8 June 2017
Submitted via Website • Report

Overall Experience

My father came into The Old Vicarage with emergency respite needs. He has since become a full-time resident. Our family was very impressed with the way the initial contact and admission was made, we have found the management to be approachable and open and the staff to provide a very good level of care.

Dad's personal needs, both physically and mentally/emotionally have been assessed and met. As someone used to working in medium-sized organisations, I am impressed by the balance between necessary systems and checks and personal, friendly and supportive responses to individual needs. The atmosphere is warm and welcoming, the environment well-kept and interesting and there are plenty of activities for residents. I most appreciate the way that The Old Vicarage has worked hard to meets Dad's need for order and understanding, and the sense of partnership that has been created between management, staff, Dad, family and statutory services (especially doctor).

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Review from Jane (Daughter of Resident) published on 7 June 2017
Submitted via Website • Report

Overall Experience

My Mum has lived in The Old Vicarage Care Home for over a year now. She is happy and well settled and the staff are extremely caring and go out of their way to fulfil the personal requirements of every resident. They make time to chat to them, take them for walks in the garden
and even have the odd

joke. When Mum has been unwell or upset I have visited her room and found a member of staff sat with her on the bed, holding her hand and comforting her. The management team are extremely efficient and very approachable.
The food is excellent and the presentation of both food and tables is always excellent. Specific dietary requests are always catered for and the home will even cater for relatives if they are visiting and pre-book.
The events manager organises events every weekday morning, including regular visits to interesting places. Singing features frequently in the events calendar and is very popular amongst the residents.
I would not want my Mum to be anywhere else.

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Review from Paul (Son of Resident) published on 7 June 2017
Submitted via Website • Report

Overall Experience

When my mother was mobile she really enjoyed the activities, company and quality of the food at The Old Vicarage. Now that she is no longer mobile I can see that she is usually smiling, even though her sight and hearing have diminished. Carers are very attentive and regularly check on her well-being.

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Review from Sarah (Daughter of Resident) published on 7 June 2017
Submitted via Website • Report

Overall Experience

My mother has been at The Old Vicarage for 5 years now. She has vascular dementia and all the memory and cognitive problems associated with the condition. The Old Vicarage has provided her with a stable environment, caring and compassionate staff, plenty of entertainment and overall, excellent care.

Most important to her, she has her dog with her as The Old Vicarage is pet-friendly.

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Review from Christine H (Daughter of Resident) published on 7 June 2017
Submitted via Website • Report

Overall Experience

My mother is looked after very well and the respect she is given is great. She has been with The Vicarage for 2 years and is stronger now than when she became a resident. She is very happy and who wouldn't be with the care and attention she is given.

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Review from Tamsin (Niece of Resident) published on 7 June 2017
Submitted via Website • Report

Overall Experience

My uncle has received excellent care, the staff are friendly and welcoming, whenever I visit people are always popping into his room with small tasks to do. The food is well presented and appetising. I have and would recommend this care home.

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Review from Rebecca R (Granddaughter of Resident) published on 5 June 2017
Submitted via Website • Report

Overall Experience

My Grandmother moved to The Old Vicarage recently due to struggling at home and loneliness. Since being at The Old Vicarage she has gone from strength to strength, she is enjoying living again due to the hard work and dedication of all the staff. The staff have got to know her and are aware of what

she likes and doesn't like and they have worked with this, providing the care and stimulation that she wants. My Grandmother is respected and is cared for in a caring and dignified manner, she has complex care needs and this is addressed accordingly and in a way in which my Grandmother is happy with. The family are thrilled with the service that is provided at The Old Vicarage, we feel really rest assured that our loved one is happy and cared for.

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Review from R G (Daughter of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience

My mother has been in this home for over 3 years now. She is suffering from dementia as are many of the residents. I have never seen any of them treated badly and all are treated with respect. Great effort is made to stimulate and provide entertainment. The gardens are a great pleasure for my mother.

I always feel listened to by the staff and they do their best act on any suggestions I make about her care.

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Review from Bruno B (Friend of Resident) published on 22 May 2017
Submitted via Website • Report

Overall Experience

I visited the care home during the Christmas period and from the onset, I was overwhelmed by the warm and friendly atmosphere which was present throughout the home. At the time I visited a Christmas event was held for the residents and their families. It was lovely to see the residents enjoying the

festive season, singing Christmas carols, having a visit from Santa Claus and tasting Christmas treats. The smiles on the residents' faces was a joy to see. I had a tour of the care home and the clean and comfortable surroundings, as well as the professionalism of the staff, did not go unnoticed. It was evident that nothing was too much of an effort for the staff. I was informed that events are held regularly for the residents, their families and the locals which I thought was absolutely excellent!

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Review from Michael C (Son of Resident) published on 8 May 2017
Submitted via Website • Report

Overall Experience

My mother is deliriously happy at The Old Vicarage.

My only comment is that there a lot of staff (a good thing) but its not at all clear who does what. Job titles etc are professional terms which are not intuitive to a lay person. A clear staff structure chart would be helpful.

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The Old Vicarage Care Home

Care Provided by The Old Vicarage Care Home

Good to Know

Funding & Fees Guide for The Old Vicarage Care Home

Facilities