Castle Dene

Throop Road, Bournemouth BH8 0DB
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9.5 102 Reviews
  • Castle Dene, Bournemouth
Castle Dene care home is located between Bournemouth and Christchurch. It benefits from great shopping facilities with Castle Point shopping complex near at hand. There are lots of local attractions and excellent transport links. The countryside is close to Castle Dene with access to a nature reserve. With Bournemouth’s sandy beaches and spectacular coastline just a few miles away, this area is an amazing place to live. The fantastic range of local amenities mean that there's always something for residents and visiting loved ones to enjoy.

The respected Bournemouth care home boasts plenty of spaces for residents to socialise and relax, including bright and homely living and communal areas as well as a spacious conservatory. The on-site hair salon is a favourite of residents and Castle Dene also offers a large landscaped garden, often tended to by green-fingered residents, which is a quiet, tranquil space for residents to enjoy.

The home has an Activity Lead who fills the days with interesting and enjoyable activities geared to the residents' wellbeing. But there is always the opportunity to simply relax with a cup of tea and a slice of cake.

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Care Provided by Castle Dene

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lana Wright (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1997
    • Number of floors: 2

Funding & Fees Guide for Castle Dene

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,175
    • Self-Funded Residential Dementia Care from £1,275
    • RESPITE Self-Funded Residential Care from £1,300
  • (these prices are only a guideline, please contact Castle Dene to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Wheelchair Access
  • Parking

  • Parking available on site.


Castle Dene Reviews (102)

Total of 102, showing 21-40
9.5

Castle Dene has a Review Score of 9.5 (9.533) out of 10, based on 22 reviews in the last 2 years. Over all time Castle Dene has 102 reviews.

Overall Experience

  • 74
  • 26
  • 2
  • 0
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Date Published

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Review from T D (Granddaughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment me and my family visited Castle Dene Care Home, we knew it was the right place for my nan. Friendly, helpful, caring and homely. My nan has a lovely room and is so much happier and settled, eating and drinking and being cared for which is all we ask for. Staff are always friendly and
helpful and they have the yummiest cake! Thank you.

Reply from Phil Smith, Director of Residential Care at Castle Dene

Thank you for your review, you're right, the cakes are brilliant! I am delighted your nan is enjoying life with us at Castle Dene. All the best.


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Review from Sonya G (Daughter of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we had to make the very hard decision for Dad to get 24-hour care in a care home. The staff were warm, friendly and very caring from the start - going out of their way to organise activities Dad would enjoy...namely a trip to a football ground!
Mum was encouraged to join activities and
stay for meals too.
Sadly, Dad's health began to fail and the palliative care he received was amazing. So kind and never too busy to care for Dad. The care given to my mum during this time was exceptional.
During Dad's stay, his and our wishes were always respected.

Reply from Phil Smith, Director of Residential Care at Castle Dene

Thank you for taking the time to leave Castle Dene a review, the team and I are so grateful of your kind words. Thank you again and wishing you all the best.


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Review from Alison T (Daughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm delighted that I was able to get my mother into this home. It's a very difficult time for all involved, myself and my mother. But all that work there has made it as easy as possible for all concerned. They show kindness, patience and care, so what more could I ask for? And not only to my mother
but also to myself. The place is clean and tidy, with no aroma. The food is amazing, with a fabulous variety and choice each day. They try to make things interesting for the residents, and I must say, I've enjoyed watching some of the activities and the resident's faces myself.

Reply from Simon Bird, Chief Executive at Castle Dene

Thank you Alison for taking the time to provide us with a five-star review, it's much appreciated!


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Review from Linda J (Wife of Resident) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been on a rocky journey with my soulmate having been in hospital for twelve weeks and then going to Castle Dene Care Home. Since there, the kindness and care everybody has shown him and myself has been amazing from management and all the caring team. He has improved so much that I can't thank
them enough. God bless you all.

Reply from Simon Bird, Chief Executive at Castle Dene

I am so pleased to read your review. It's so pleasing to read your husband has settled in so well at Castle Dene, thank you for taking the time to leave a review.


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Review from V P (Friend of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting I have been welcomed by different staff members. All are friendly and helpful. Meals have been served in my friend's room on occasion, and the food looks and smells good! I have also seen some of the menus which are quite inviting. The room and wash basin are kept clean and tidy. I also
understand that everyone has been kind and caring to my friend.

Reply from Aaron Whitehead, Director of Residential Care at Castle Dene

Thank you for taking the time to leave us a review. I am delighted to read your comments, wishing you all the best.


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Review from V G (Daughter of Resident) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Queenmead, Castle Dene are always friendly and treat the residents with great care and respect as though they were part of the family. They go the extra mile in trying to improve things for the residents and this was well evidenced by the great effort that was put in to make the summer
fete such a success. All the money raised goes towards days out and other things to make life better for the residents and the staff did most of the work in their own time preparing for and working at the fete. I am very glad my mother is looked after by these lovely people.

Reply from Aaron Whitehead, Director of Residential Care at Castle Dene

Thank you so much for your kind review, I am delighted to read how happy you are with your mother's care. Wishing you all the very best.


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Review from C P (Stepdaughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant residence. Very friendly and caring staff.

Reply from Aaron Whitehead, Director of Residential Care at Castle Dene

Thank you for leaving us a 5* review, it's much appreciated.


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Review from R A (Brother of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very good. Great staff who go to great lengths to be happy and very friendly.

Reply from Aaron Whitehead, Director of Residential Care at Castle Dene

Thank you for your review, it is much appreciated. Wishing you all the best.


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Review from Elizabeth C (Daughter of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Queensmead at Castledene is a wonderful home. From the moment you walk through the door, it is such a friendly atmosphere and you are made to feel very welcome. The staff all know the residents very well and they are all treated with kindness and dignity. The home is always clean and tidy and the residents
always appear happy. As we normally visit in the afternoon, we normally arrive as the tea trolley is going round with delicious homemade cakes! The food and drink are very good with a good choice for lunch and supper. There is always lots of daily activities for the residents to enjoy. This month they held a jubilee party for the residents, which was so well organised with a lovely atmosphere, everyone was made to feel very special. Queensmead at Castledene may not have all the luxuries that some homes do, but it has what matters.

Reply from Aaron Whitehead, Director of Residential Care at Castle Dene

Thank you for leaving your review, I am delighted to read how happy you are with our home. All the best.


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Review from J H (Daughter of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's hard to put into words how wonderful and outstanding our experience of having my parents move, as a couple, to Queensmead at Castle Dene has been. From the word go, when they welcomed them at very short notice and under very difficult circumstances, the extraordinary team, who feel like family,
have gone above and beyond to help them settle in and more than that, thrive. Not only have they individually been so well looked after, my mother has blossomed. Now in her 90's, with advanced dementia and all the challenges that bring, we have seen her coming into her own, finding a new lease of life having been encouraged (gently) to take part in the many, varied activities on offer, watching musical recitals and a boat trip around Poole Harbour, which she loved! The recent Jubilee celebration in the home was amazing! Nothing is ever too much trouble. The rooms are clean, the dining room meal options are varied, but, truly, it's about the homely atmosphere and kindness. We are so grateful.

Reply from Aaron Whitehead, Director of Residential Care at Castle Dene

What a wonderful review to read, thank you so much for your kind words. I'll be sure to pass on your comments to all the team at Queensmead. It's much appreciated.


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Review from D B (Next of Kin) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident transferred from Castle Dene to Queensmead and has settled extremely well. Kind and caring management and staff. The management are always communicating and giving up to date info. Pleased we continued to use Care South, Queensmead.

Reply from Aaron Whitehead, Director of Residential Care at Castle Dene

Thank you for your review. I am delighted to hear they have settled into Queensmead at Castle Dene. Wishing you all the best.


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Review from A H (Friend of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff very friendly and helpful and they treat the residents with care. There always seems to be some sort of activity every day and I was impressed that a spare room had been made into a jigsaw room so that a jigsaw could be left out on a table, to do gradually. The meals sound
good with plenty of variety.

Reply from Aaron Whitehead, Director of Residential Care at Castle Dene

Thank you for your review. I am so pleased to read your lovely comments. Wishing you all the very best.


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Review from Lorraine A (Daughter of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Queensmead at Castle Dene for a few short months (March) and it is a testament to the whole staff group that she settled so quickly and feels at home. I have been impressed with all the staff that I have met and really get a sense of how well my mum is doing. She appears
happy, is sleeping well and eating having put on weight. This has been an issue for some time now in her previous care home and the care staff are doing such a lot to ensure that she is putting on weight and that her needs are attended to. She looks so much better now. I am welcomed whenever I visit and am impressed with the cleanliness of the home and my mum's room. I attended the Jubilee celebrations where everyone had such a good time and the staff were very attentive and worked hard to ensure residents and their families had a good time. Thank you

Reply from Aaron Whitehead, Director of Residential Care at Castle Dene

Thank you for leaving the home a review. I am delighted to hear Mum has settled in well. All the very best.


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Review from Laraine E (Daughter of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When mum came to Queensmead at Castle Dene in November 2020, she arrived in a poor state. Since being here, staff have done everything to help her settle in. She is very well cared for and I feel relieved that she is now in a safe place and her condition is well understood. The staff go to great lengths
to get to know the needs of the residents and are kind, caring, approachable, as well as being committed. Relatives are kept well informed at all times. This was more than evident during the Covid pandemic. Social events are often organised which gives the place a homely feel and there is an atmosphere of inclusiveness which is great.

Reply from Aaron Whitehead, Director of Residential Care at Castle Dene

Thank you for taking the time to review our services. I am delighted to know Mum is settling with us. Wishing you all the best.


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Review from Catherine H (Daughter of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum receives excellent care. I feel confident that she is being well looked after.

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Review from Stephen H (Son of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care that our mum receives. The staff are always very kind, even under pressure.

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Review from Christine P (Daughter of Resident) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum went into the home in tragic circumstances. My dad had just died and we were in covid lockdown. She has been very well taken care of and nine months on, is quite settled and becoming more confident.

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Review from Wendy L (Wife of Resident) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone of the staff has been very helpful, patient and good to my husband, who must have been difficult in his early days. Thankfully, with everyone's help, he seems happy and content now. I feel happy that he is somewhere where he feels safe and looked after and thank all of you for your care.

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Review from Rebecca B (Daughter of Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always welcoming and ready to talk about my mum. My mum feels happy and content when I visit. I feel confident in the care provided for my mum.

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Review from Lesley B (Daughter of Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved here in October 2020 and since then she has improved healthwise, due to the care she has been given at Queensmead. The staff are excellent.

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Current Review Score: 9.5 (9.533)

Overview of Review Score

The Review Score of 9.5 (9.533) out of 10 for Castle Dene is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.533 for Castle Dene is calculated as follows: ( (177 Excellents x 5) + (58 Goods x 4) + (16 Satisfactorys x 3) + (8 Poors x 2) + (2 Very Poors x 1) ) ÷ 261 Ratings = 4.533

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Castle Dene is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (1)

Lana

Lana Wright

Job Title: Home Manager

Joined: 2022

“Prior to joining Care South, I worked in a residential care home for 14 years where I started as a Care Assistant and progressed to Manager of the Dementia Community. I have a number of formal qualifications, such as an NVQ Level 5 in Health and Social care and in 2021, in my previous role, I won Manager of the Year at our annual awards.


My Mum was a Community Carer and gave me the push that I needed to go into the care industry, I have never looked back and love working in such a rewarding industry because every day is different. I get to meet people who all have different stories to tell, and I love making a difference in people’s lives and making sure that high-quality care is delivered daily.


I am extremely excited for the future of Castle Dene and very proud to be the Registered Manager of such a wonderful home.”