Castle Dene

Throop Road, Bournemouth BH8 0DB
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9.5 102 Reviews
  • Castle Dene, Bournemouth
Castle Dene care home is located between Bournemouth and Christchurch. It benefits from great shopping facilities with Castle Point shopping complex near at hand. There are lots of local attractions and excellent transport links. The countryside is close to Castle Dene with access to a nature reserve. With Bournemouth’s sandy beaches and spectacular coastline just a few miles away, this area is an amazing place to live. The fantastic range of local amenities mean that there's always something for residents and visiting loved ones to enjoy.

The respected Bournemouth care home boasts plenty of spaces for residents to socialise and relax, including bright and homely living and communal areas as well as a spacious conservatory. The on-site hair salon is a favourite of residents and Castle Dene also offers a large landscaped garden, often tended to by green-fingered residents, which is a quiet, tranquil space for residents to enjoy.

The home has an Activity Lead who fills the days with interesting and enjoyable activities geared to the residents' wellbeing. But there is always the opportunity to simply relax with a cup of tea and a slice of cake.

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Care Provided by Castle Dene

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lana Wright (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1997
    • Number of floors: 2

Funding & Fees Guide for Castle Dene

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,175
    • Self-Funded Residential Dementia Care from £1,275
    • RESPITE Self-Funded Residential Care from £1,300
  • (these prices are only a guideline, please contact Castle Dene to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Wheelchair Access
  • Parking

  • Parking available on site.


Castle Dene Reviews (102)

Total of 102, showing 41-60
9.5

Castle Dene has a Review Score of 9.5 (9.533) out of 10, based on 22 reviews in the last 2 years. Over all time Castle Dene has 102 reviews.

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Review from M J (Son of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful. Have kept my mother very well and engaged. The grounds are lovely for the residents as well.

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Review from Sue B (Next of Kin) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy that my husband is being looked after so very well.

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Review from J W (Daughter of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic, friendly staff, lovely environment for residents. Activities twice a day, have salon and manicure weekly. The food is first-rate, prepared by a team of chefs. Homemade care and tea every afternoon. I highly recommend.

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Review from Rebecca R (Granddaughter of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has been here since Christmas Eve 2020 following a stay in Hospital. It's been hard not being with her but the way the home has coped with Covid has been amazing. Not a single case here. As I say it's been hard but needed. And now with visits allowed, it's great. Still restricted to certain people
but rightly so. Even if we can't see her in person, the ladies are more than happy to bring her to a window to talk over the phone for as long as we like. All the staff are friendly and happy. She's definitely well taken care of, so thank you.

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Review from Simon N (Grandson of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always pleased to see my nan happy and chirpy when I visit. It means she's being well looked after and is comfortable in her home.

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Review from Joanne C (Daughter of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble for the staff. Even during a pandemic, they are always happy to talk, keep you updated on your relative.

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Review from J S (Daughter of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have taken great care of my extremely elderly (almost 105 years old) mother. She is contented as I have ever seen her and extremely well. Thank you.

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Review from S B (Friend of Resident) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is comfortable and clean. Plenty of activities. Staff are friendly, helpful and attentive to residents.
Unable to see the full extent of accommodation due to Covid (restricted to conservatory).

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Review from Carol H (Daughter of Resident) published on 19 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum has been given has been fantastic. She is so much better than before coming here. The staff are really friendly and helpful.

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Review from Tania H (Daughter of Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is well looked after and I enjoy visiting her. The food is good and she appears happy and content.
The staff are attentive.

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Review from Alan G (Son-in-law of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff is very friendly and helpful. visited my Mother in Law. Made to feel welcome by the staff. Cannot fault at all. Excellent standards of care and service.

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Review from M B (Daughter of Resident) published on 30 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and welcoming. They demonstrate that they know my mum and understand her needs. The home has a homely atmosphere.

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Review from David P (Son of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care, welcoming staff, and good food for my mother. She feels very much at home in Queensmead.

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Review from A M (Daughter of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy that my mum is having excellent care at Queensmead. Staff are fantastic - they always keep me up to date with how Mum is doing. They are caring and understanding of Mums condition and always 'up-beat' despite the circumstances. My dad died last month, but Mum is too ill to realise. They have been
very supportive, focusing on the most important thing, my mum. Thank you.

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Review from P L (Son-in-law of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You are all wonderful. Thank you.

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Review from S O (Daughter of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I feel there is an excellent standard of care. There is good continuity of staff and awareness of dad's needs. The staff are stretched at times but still treat the residents with dignity and respect.
I live in Australia and sometimes find it frustrating that I am in a different time zone.
If there was a member of staff available to help with internet video calling that would help keep in touch.

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Review from J H (Daughter of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has received very thoughtful care. He has needed a medical review from time to time and staff have kept me informed.
The staff are very kind and are encouraging to my dad. They praise him for his efforts with mobility and are patient and understanding when not so able.
The gardens are a cheery
focus for my dad (although out of season). Dad loves the trees from the window.

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Review from S C (Daughter-in-law of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time I visit Queensmead I am impressed, above all, by how friendly, patient and kind the staff are. The residents are well cared for here. Although my mother-in-law is now unable to take part as much as before, I see the regular number of trips out which Queensmead run and which are much appreciated.
My mother-in-law loves the food on offer here. She is always treated with respect. Some aspects of the resident's rooms could be improved but nothing major. Communication by management is excellent.

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Review from E P (Daughter-in-law of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind staff and good personal care.

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Review from E W (Daughter of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to thank the management and staff at Queensmead as they have saved my life twice now. They cared for my dad in 2015, and in August this year, when I was feeling completely overwhelmed with worry about how to provide the best care for my mum, turned to Queensmead for help again. My mum's memory
has been deteriorating for the last year and after a fall I had to face the fact that she could no longer cope alone at home. I can't thank the staff at Queensmead enough for the complete care she is given, and for the activities that they involve her in. When I come to visit my spirits feel uplifted as soon as I enter the home. I feel so grateful for all the enthusiastic and friendly care and support all the residents receive.

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Current Review Score: 9.5 (9.533)

Overview of Review Score

The Review Score of 9.5 (9.533) out of 10 for Castle Dene is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.533 for Castle Dene is calculated as follows: ( (177 Excellents x 5) + (58 Goods x 4) + (16 Satisfactorys x 3) + (8 Poors x 2) + (2 Very Poors x 1) ) ÷ 261 Ratings = 4.533

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Castle Dene is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (1)

Lana

Lana Wright

Job Title: Home Manager

Joined: 2022

“Prior to joining Care South, I worked in a residential care home for 14 years where I started as a Care Assistant and progressed to Manager of the Dementia Community. I have a number of formal qualifications, such as an NVQ Level 5 in Health and Social care and in 2021, in my previous role, I won Manager of the Year at our annual awards.


My Mum was a Community Carer and gave me the push that I needed to go into the care industry, I have never looked back and love working in such a rewarding industry because every day is different. I get to meet people who all have different stories to tell, and I love making a difference in people’s lives and making sure that high-quality care is delivered daily.


I am extremely excited for the future of Castle Dene and very proud to be the Registered Manager of such a wonderful home.”