Castle Dene

Throop Road, Bournemouth BH8 0DB
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9.5 102 Reviews
  • Castle Dene, Bournemouth
Castle Dene care home is located between Bournemouth and Christchurch. It benefits from great shopping facilities with Castle Point shopping complex near at hand. There are lots of local attractions and excellent transport links. The countryside is close to Castle Dene with access to a nature reserve. With Bournemouth’s sandy beaches and spectacular coastline just a few miles away, this area is an amazing place to live. The fantastic range of local amenities mean that there's always something for residents and visiting loved ones to enjoy.

The respected Bournemouth care home boasts plenty of spaces for residents to socialise and relax, including bright and homely living and communal areas as well as a spacious conservatory. The on-site hair salon is a favourite of residents and Castle Dene also offers a large landscaped garden, often tended to by green-fingered residents, which is a quiet, tranquil space for residents to enjoy.

The home has an Activity Lead who fills the days with interesting and enjoyable activities geared to the residents' wellbeing. But there is always the opportunity to simply relax with a cup of tea and a slice of cake.

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Care Provided by Castle Dene

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lana Wright (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1997
    • Number of floors: 2

Funding & Fees Guide for Castle Dene

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,175
    • Self-Funded Residential Dementia Care from £1,275
    • RESPITE Self-Funded Residential Care from £1,300
  • (these prices are only a guideline, please contact Castle Dene to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Wheelchair Access
  • Parking

  • Parking available on site.


Castle Dene Reviews (102)

Total of 102, showing 81-100
9.5

Castle Dene has a Review Score of 9.5 (9.533) out of 10, based on 22 reviews in the last 2 years. Over all time Castle Dene has 102 reviews.

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Review from Jane S (Daughter of Resident) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum stayed at Queensmead for 2 weeks respite care following a stay in hospital.
The staff were caring, cheerful and friendly at all times helping residents when needed.
They are very patient and nothing was too much trouble.

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Review from Graham M (Son of Resident) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been in Queensmead for over 4 years.
Although the building is getting tired the care she is given is excellent. I am kept informed of any issues and I am very happy with how she is treated.

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Review from Helen (Daughter of Resident) published on 3 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are simply amazing. They are caring and friendly and make each resident seem special. Nothing is too much trouble. They have also been supportive of me during a stressful time.

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Review from Chris R (Daughter of Resident) published on 8 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Queensmead for a year now and I visit most days. The staff are always so caring and supportive to us and the friendly atmosphere hits you as soon as you walk through the door.

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Review from Mo K (Daughter of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring and homely. I visit dad most days and feel at home myself there.

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Review from Andy S (Nephew of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt entered the home and was immediately treated to a welcoming committee. From that moment all the staff treated her with warmth, humour and respect, they are wonderful. The communication between management and staff was wonderful and they couldn't have been more kind to my aunt and her family
and friends. I take great solace that my aunt spent her last days in such a special place as Queensmead. Thank you.

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Review from I P (Wife of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After an initial 2 weeks respite care my husband returned to Queensmead just over 6 weeks ago. Much to my surprise, he has settled in amazingly well due, I am sure, to all the attention he is getting from staff. There is a nice friendly atmosphere and it doesn't feel like a care home.

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Review from V G (Wife of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband started residing at Queensmead on the 21st June 2018 as a result of his last care home closing. We have both been satisfied with the care and support he has received so far after nearly two weeks and feel sure this will continue.

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Review from Janet L (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Queensmead towards the end of March 2018. From the beginning, we could see as a family that she was settling in very quickly. She was treated with great care in a very friendly manner. The atmosphere is very warm, lively and efficient. We feel very relaxed and delighted that Mum is at Queensmead.

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Review from Marilyn F (Daughter of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Queensmead to be a very caring and homely care home. The staff were excellent and treated residents in a very friendly manner and with dignity. They were always welcoming on our visits and were very good at keeping us updated on Mum's care. I would have no hesitation in using Queensmead in the
future or recommending it to anyone.

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Review from A C (Daughter of Resident) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Previous activities organiser - excellent - has now left, needs to be replaced asap. Some residents have no visitors or anyone to take them out, need more social interaction and activities to keep them active and their minds occupied.

Reply from Emma Cotton, Home Manager at Castle Dene

Thank You for your comments. We have now recruited an Activity Lead and are confident that the activity program will be as packed and as enjoyable for all of those involved.


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Review from Lydia B (Granddaughter of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Queensmead is the most wonderful care home. I was very reluctant to put my grandmother in a home due to all the horror stories you hear. The rooms are lovely at Queensmead. The staff are fantastic and they do so many activities and outings, it's amazing.


My grandma has thrived there and they have

been so kind and helpful to me also.

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Review from Shona H (Sister of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident at Queensmead for nearly a year and she has been very happy there. The staff are very caring I believe that they are very fond of her and she is very appreciative for all they do for her. There are many activities and she was taken to the Pantomime at the Pavillion recently.
The food is excellent with plenty of choices, I was impressed with the quality when I was invited to join her for lunch last week.

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Review from Mike H (Nephew of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time I visit my Auntie, I leave with a contented mind knowing the care she is receiving is the best available.


Queensmead is blessed with first-rate carers who are concerned with each resident on a personal level.


I couldn't wish for better for a family member.


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Review from Jackie T (Friend of Resident) published on 4 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would definitely recommend Queensmead to anyone looking for a care home. The staff are amazing, so friendly and can't do enough to help.

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Review from J P (Daughter of Resident) published on 4 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Queensmead since June 2016. The staff there have been fantastic. It is quite obvious that all of the staff truly care for the people they look after and treat them as their family in the home. The chefs even join in with the residents and can regularly be seen chatting
in the residents' lounge. The food is very tasty and there is lots of it.

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Review from Susan S (Daughter of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At last we (family) feel we can relax and no longer worry about my mother. She is extremely well cared for by Queensmead. A delightful place to end her days. Caring staff, safety and concerns are a priority. She is unable to enjoy as much as there is available, due to her dementia, but she is invited
to join in, and has enjoyed trips in the care home bus. Queensmead is quite simply excellent, we are kept informed at all times, it is a very happy home.

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Review from S C (Daughter of Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for over four years During her time at Queensmead she has been able to enjoy a lifestyle at least as good as her experience in her own home. She has been well looked after and can really have no complaints. (Being 97years old she can, of course, manage to moan occasionally).
We
are very pleased with the staff, care and accommodation provided by Queensmead.
Our congratulations and thanks to all.

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Review from S M (Power of Attorney of Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a Power of Attorney for 2 people in Queensmead. I would always recommend this home to people who would need care. All their needs are met and I cannot find anything to complain about.

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Review from Linda R (Daughter of Resident) published on 19 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I first visited Queensmead when I was looking for a home for mum. She was in a hospital stroke unit after a stroke. We were very lucky in that she was accepted. Mum spent two years until her death in August 2017. The home and staff were like a family, not only caring for mum but supporting us as a family
through some very difficult times. We will never be able to thank them enough.

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Current Review Score: 9.5 (9.533)

Overview of Review Score

The Review Score of 9.5 (9.533) out of 10 for Castle Dene is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.533 for Castle Dene is calculated as follows: ( (177 Excellents x 5) + (58 Goods x 4) + (16 Satisfactorys x 3) + (8 Poors x 2) + (2 Very Poors x 1) ) ÷ 261 Ratings = 4.533

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Castle Dene is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (1)

Lana

Lana Wright

Job Title: Home Manager

Joined: 2022

“Prior to joining Care South, I worked in a residential care home for 14 years where I started as a Care Assistant and progressed to Manager of the Dementia Community. I have a number of formal qualifications, such as an NVQ Level 5 in Health and Social care and in 2021, in my previous role, I won Manager of the Year at our annual awards.


My Mum was a Community Carer and gave me the push that I needed to go into the care industry, I have never looked back and love working in such a rewarding industry because every day is different. I get to meet people who all have different stories to tell, and I love making a difference in people’s lives and making sure that high-quality care is delivered daily.


I am extremely excited for the future of Castle Dene and very proud to be the Registered Manager of such a wonderful home.”