Castle Dene

Throop Road, Bournemouth BH8 0DB
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9.5 102 Reviews
  • Castle Dene, Bournemouth
Castle Dene care home is located between Bournemouth and Christchurch. It benefits from great shopping facilities with Castle Point shopping complex near at hand. There are lots of local attractions and excellent transport links. The countryside is close to Castle Dene with access to a nature reserve. With Bournemouth’s sandy beaches and spectacular coastline just a few miles away, this area is an amazing place to live. The fantastic range of local amenities mean that there's always something for residents and visiting loved ones to enjoy.

The respected Bournemouth care home boasts plenty of spaces for residents to socialise and relax, including bright and homely living and communal areas as well as a spacious conservatory. The on-site hair salon is a favourite of residents and Castle Dene also offers a large landscaped garden, often tended to by green-fingered residents, which is a quiet, tranquil space for residents to enjoy.

The home has an Activity Lead who fills the days with interesting and enjoyable activities geared to the residents' wellbeing. But there is always the opportunity to simply relax with a cup of tea and a slice of cake.

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Care Provided by Castle Dene

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lana Wright (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1997
    • Number of floors: 2

Funding & Fees Guide for Castle Dene

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,175
    • Self-Funded Residential Dementia Care from £1,275
    • RESPITE Self-Funded Residential Care from £1,300
  • (these prices are only a guideline, please contact Castle Dene to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Wheelchair Access
  • Parking

  • Parking available on site.


Castle Dene Reviews (102)

Total of 102, showing 101-102
9.5

Castle Dene has a Review Score of 9.5 (9.533) out of 10, based on 22 reviews in the last 2 years. Over all time Castle Dene has 102 reviews.

Overall Experience

  • 74
  • 26
  • 2
  • 0
  • 0

Date Published

102
12
16
22
80

Review from Sue E (Daughter of Resident) published on 11 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers treat every resident as if they were their own parent - truly caring, compassionate and understanding of everyone's individual personalities and needs.
It is like one big happy family. They also welcome visitors, whatever time it is.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Management

Safety / Security

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Value for Money

Review from Meg S (Niece of Resident) published on 14 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been resident at Queensmead and at another home before that, both of which were run by Care South.
During that period of over seven years, the staff have been amazing, from the managers right down to the cleaning staff.
I recently became engaged and so many of the care staff congratulated
me, hugged me and were generally so happy for me.
I feel part of a real family at Queensmead and the care and attention they give their residents is outstanding.
It is a pleasure to visit there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Management

Safety / Security

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Value for Money

Current Review Score: 9.5 (9.533)

Overview of Review Score

The Review Score of 9.5 (9.533) out of 10 for Castle Dene is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.533 for Castle Dene is calculated as follows: ( (177 Excellents x 5) + (58 Goods x 4) + (16 Satisfactorys x 3) + (8 Poors x 2) + (2 Very Poors x 1) ) ÷ 261 Ratings = 4.533

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Castle Dene is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (1)

Lana

Lana Wright

Job Title: Home Manager

Joined: 2022

“Prior to joining Care South, I worked in a residential care home for 14 years where I started as a Care Assistant and progressed to Manager of the Dementia Community. I have a number of formal qualifications, such as an NVQ Level 5 in Health and Social care and in 2021, in my previous role, I won Manager of the Year at our annual awards.


My Mum was a Community Carer and gave me the push that I needed to go into the care industry, I have never looked back and love working in such a rewarding industry because every day is different. I get to meet people who all have different stories to tell, and I love making a difference in people’s lives and making sure that high-quality care is delivered daily.


I am extremely excited for the future of Castle Dene and very proud to be the Registered Manager of such a wonderful home.”