Summerhill Residential Home

46 Glenwood Road, West Moors, Ferndown BH22 0ER
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9.6 35 Reviews
  • Summerhill Residential Home, Ferndown
Summerhill is a Residential Care Home for 15 older people situated in a quiet leafy residential road in West Moors. The care home provides comfort and care to residents in a friendly atmosphere and a warm, informal setting - the care team are chosen for their kindness and understanding of caring for the elderly.

The Manager and the care team make sure that residents feel valued and cared for as individuals. The service takes the time to really get to know residents and develop a personalised care plan that reflects what is important them, their needs, preferences and choices.

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Care Provided by Summerhill Residential Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 15 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Denise Hayward (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (15)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2001

Funding & Fees Guide for Summerhill Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,350
  • (these prices are only a guideline, please contact Summerhill Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Summerhill Residential Home Reviews (35)

Total of 35, showing 1-20
9.6

Summerhill Residential Home has a Review Score of 9.6 (9.625) out of 10, based on 12 reviews in the last 2 years. Over all time Summerhill Residential Home has 35 reviews.

Overall Experience

  • 30
  • 5
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Date Published

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Review from Lena L (Resident) assisted by family/friend published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came in for 2 weeks respite care in October but just after a short stay in hospital I returned back to the home to convalesce. The staff have looked after me extremely well. They are helpful and friendly and always available for a chat.

Reply from Jindy Hayer, Operations Director at Summerhill Residential Home

Thank you for your lovely review of Summerhill Residential Home.


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Review from S S (Daughter of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not wish for a better care home for mum. Friendly, caring staff and always a familiar face. It was a big step for mum going into a home but she was made to feel so welcome on arrival. I was sure I had made the right decision about her care and after two years, this has proved to be so.
The
management is excellent, any queries or concerns I have are always addressed promptly. Mum is cared for as an individual and although often reluctant to join in with activities, she is given encouragement but never forced to take part.
This is a happy, homely, very well run care home and I am so glad to have found it for mum.

Reply from Jindy Hayer, Operations Director at Summerhill Residential Home

Aw, thank you for your lovely review of Summerhill, the team will be best pleased with such feedback.


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Review from Brenda W (Friend of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To the caring staff at Summerhill;
We visited our friend on the 27th of Dec 2024 who sadly had suffered a serious incident on the 24th. But made a remarkable recovery due we are sure to impeccable care. Whilst his memory is affected. His speech eyesight and sense of humour are in no way impaired. He
looked ten years younger than when he was admitted initially for respite in December 2023. Well fed, clean, tidy, and very much enjoying his new life in Summerhill. Long may it continue.

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Review from Sue T (Daughter-in-law of Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the family are really happy that Mother-in-law is doing very well at Summerhill. Mum is certainly well cared for. The staff are lovely and very caring. Mum has come on leaps and bounds since moving into the home. She is always chatty with the staff and has a little laugh with them. Can't fault at
all how they care for Mum. The manager and her staff are exceptional.

Reply from Jindy Hayer, Operations Director at Summerhill Residential Home

Thank you for your lovely review of Summerhill Residential Home.


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Review from Shelagh L (Daughter of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough in this residence. They are always so cheerful and helpful regardless of what is happening in the home. From the cook and kitchen staff who are wonderful to all the carers. The manager is so gentle, kind and understanding. I cannot say enough about the wonderful care
my mum receives even though she is very difficult to deal with.

Reply from Jindy Hayer, Operations Director at Summerhill Residential Home

Thank you so kindly for this lovely review of Summerhill, they will be best pleased to read your kind words. Thank you.


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Review from Valerie R (Friend of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are all so caring and dedicated. Nothing is too much trouble for them. The home is very clean, meals always look appetising. Activities are good and always encourage people to get involved.

Reply from Jindy Hayer, Operations Director at Summerhill Residential Home

Thank you for your lovely review of Summerhill Residential Home.


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Review from Christine N (Daughter of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this care home for almost six years, and throughout this period, her care has been excellent. The management and staff treat her (and all residents) with dignity and kindness and often go the extra mile. It is of great comfort to me that my mum is safe and well looked after. I
cannot praise the team highly enough.

Reply from Jindy Hayer, Operations Director at Summerhill Residential Home

Thank you kindly for your lovely review of Summerhill Residential Home.


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Review from Marjorie H (Resident) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Summerhill and staff very good in all aspects of my contact with them.

Reply from Jindy Hayer, Operations Director at Summerhill Residential Home

Thank you for your kind review of Summerhill, we hope we've reassured you with safety and security.


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Review from James N (Resident) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy living at Summerhill, I feel safe.
Overall, very good and happy.

Reply from Jindy Hayer, Operations Director at Summerhill Residential Home

Thank you, for the lovely review of Summerhill, we're pleased you feel safe and happy


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Review from Janet H (Daughter of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful, caring and informative.

Reply from Jindy Hayer, Operations Director at Summerhill Residential Home

Thank you for your lovely review of Summerhill


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Review from P R (Daughter of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family member is happy and well cared for. The home reports have not been refurbished since 2001 and the manager recognises maintenance is now very much needed and a maintenance employee is about to join the team.

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Review from S F (Daughter of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased to have found this gem of a care home. My dad has settled in well, and I have peace knowing that he is in good and kind hands. The management makes a point of getting to know him, and likewise, everyone treats him with respect. They get to know Dad's particular needs, his likes and dislikes,
and they always endeavour to deal with all this in the best way possible. Dad has a lovely room with access to the garden. The room has all the necessary equipment and his own personal items. The food served is very good, and the chefs/cooks make an effort to know what he does and doesn't like to eat. All the staff are hospitable to us whenever we visit, but most importantly, Dad is very well cared for.

Reply from Nicola Hazzard, Quality Assurance Manager at Summerhill Residential Home

Thank you so much for your kind words and review of Summerhill Residential Home.


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Review from M T (Respite Resident) assisted by family/friend published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The room was lovely, looking out onto the garden. All staff, I just couldn't fault any of them - a great team. Nothing was a problem. Having just come from the hospital for a week's rehab and not so confident in my walking/balance, having 24-hour care, especially at night knowing someone's there, brought
my confidence up a notch. My care was brilliant - thank you!

Reply from Nicola Hazzard, Quality Assurance Manager at Summerhill Residential Home

Thank you so much for your kind words and review of Summerhill Residential Home and the staff who have helped you during your stay.


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Review from T D (Husband of Resident) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff try really hard in all areas.

Reply from Nicola Hazzard, Quality Assurance Manager at Summerhill Residential Home

Thank you so much for your review of Summerhill Residential Home.


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Review from K B (Daughter of Resident) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mum spent a week in rehab, and what a difference from her leaving the hospital to leaving the care home in a week! I cannot praise the care, kindness and hardwork from a lovely team caring for my mum. Thank you.

Reply from Nicola Hazzard, Quality Assurance Manager at Summerhill Residential Home

Thank you so much for your review of Summerhill Residential Home.


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Review from M C (Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely patient and helpful. The cook makes good food and is always helpful when there is a food I don't like. The carers always help me keep my room tidy and the cleanliness, in general, is good. I have a lot of freedom here, and I enjoy the garden. I am very happy here.

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Review from Paul B (Son of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased and impressed by the wonderful care that my mum is receiving at Summerhill Residential Home. Mum has dementia and has settled in wonderfully to her new environment. The staff at Summerhill Residential Home are very friendly and keep me fully informed about all aspects of Mum's health,
behaviour and activities that she has been doing. I am always welcome to visit Mum in the home and to take her out for lunches. I would happily recommend Summerhill Residential Home to friends.

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Review from V B (Daughter of Resident) published on 2 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my mum's 90th birthday and the home were brilliant, they did her a wonderful tea and made her feel so special. Brilliant staff who look after their residents, especially through Covid. Can not rate them high enough.

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Review from Christine B (Daughter of Resident) published on 4 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care my mum receives at Summerhill. She is so much more healthy than when she moved there in October 2019. I live in Cyprus, so it is a huge relief to know that my mother is safe and well cared for. Thanks to the manager and the team.

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Review from Keith P (Son of Resident) published on 4 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is at Summerhill care home, and I could not be more satisfied by the way my mother is being looked after.
I have never seen my mother look so well as she does at Summerhill.
All the staff are very professional and caring.
The food, which is all cooked from scratch, is first class.
I could
not be happier with the way my mother is being looked after.

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Current Review Score: 9.6 (9.625)

Overview of Review Score

The Review Score of 9.6 (9.625) out of 10 for Summerhill Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.625 for Summerhill Residential Home is calculated as follows: ( (98 Excellents x 5) + (38 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 144 Ratings = 4.625

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Summerhill Residential Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Summerhill Residential Home

What types of Care is Summerhill Residential Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Summerhill Residential Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does Summerhill Residential Home have?

There are 15 Single Rooms.

What are the Facilities & Services at Summerhill Residential Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Summerhill Residential Home to the centre of Ferndown?

1.3 mile(s) as the crow flies, distance by road may be significantly further.