Marchfield House

434 Ringwood Road, Ferndown BH22 9AY
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8.2 14 Reviews
  • Marchfield House, Ferndown
Marchfield House, in Ferndown, provides specialist care for older people with dementia in a safe and caring environment and is staffed by a skilled care team.

The personal preferences of each resident are taken into account and are reflected throughout their care plan, which is person-centred and tailored to meet their individual needs and can include special dietary requirements.

The home's philosophy is to combine effective care with an interesting lifestyle, which includes many in-house activities and entertainment with a team who have their training and development invested in.

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Care Provided by Marchfield House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sharon Halifax (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (28)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Marchfield House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,400 – £1,600

  • All services are included except for hairdressing, chiropody, newspapers, toiletries and additional continence aids. All other matters concerning admission should be discussed with the Registered Manager.
  • (these prices are only a guideline, please contact Marchfield House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Marchfield House operates an open door policy with regards to visiting hours.
    It is normally advised to avoid busy times such as meal times.
    The hours between 10am and 4pm are best to be able to speak to the manager. Or feel free to make an appointment.


  • Parking

  • On site


Marchfield House Reviews (14)

8.2

Marchfield House has a Review Score of 8.2 (8.209) out of 10, based on 2 reviews in the last 2 years. Over all time Marchfield House has 14 reviews.

Overall Experience

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Date Published

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Review from Chris T (Son of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot commend the management and staff enough regarding the high level of care, attention to detail and support shown to my mother over the period of months that she was looked after at Marchfield House.
The care and respect shown by the staff in general was greatly appreciated. Thank you all.

Reply from Mrs Amanda Gardiner, Owner at Marchfield House

Thank you so much for your kind words and for taking the time to review the home. We greatly appreciate your feedback so that we are able to continue to offer the best service possible. I will pass this on to the staff. We are so pleased that you and your family felt supported during this time.


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Review from Beverley N (Daughter of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to say an individual thank you to every member of the Marchfield team, who without exception have done an amazing job of looking after Mum for the last six & a half years.
I would also like to say thank you for all the teams' support & care for me and my sister for the 5 & a half days
we stayed with Mum to see her on her journey. They were really lovely.

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Review from Lisa H (Daughter of Resident) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for over three years and in all that time I have felt he has been treated with care, dignity and love. All the carers are exceptionally hard-working and I get the impression that for all of them this is not just a job for them, they genuinely care for all of the residents.
As for most relatives, the decision for a loved one to go into a care home is not an easy one to accept, however with Marchfield House they have made the experience an easier one for all of the family. Knowing how well looked after my dad is really helps the situation for all.

Reply from Sharon Halifax, Manager at Marchfield House

Thank you for your great review, we pride ourselves on giving the best care possible and look at this as the resident's home we are working in.


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Review from Heather S (Wife of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very professional, dedicated, caring, friendly and helpful. The managemant are brilliant and take on duties over and above their rolls. I am extremely confident regarding the care my husband is getting.

Reply from Sharon Halifax, Manager at Marchfield House

Thank you for your kind words, all our residents are important to us and we like to think they are always happy within our home. We all find it our pleasure to care for them and working in their home environment.


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Review from Sara R (Daughter of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend the staff for their support for me as a daughter, and the care given to my mother since she has been a resident at the home. I think you should all receive medals for the work that you do!

Reply from Sharon Halifax, Manager at Marchfield House

Thank you for your fantastic review, it has been a pleasure looking after your mum over the last two years. I will pass on your kind words to all the staff.


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Review from Patricia D (Partner of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I always come away feeling that my partner is well cared for and treated with dignity. All the staff are amazing. They are always calm and ready to help him or me when I am there. My only complaint is that his things go missing but that I am sure is mainly down to him.

Reply from Sharon Halifax, Manager at Marchfield House

Thank you for your great review, Patricia, we enjoy having him as part of our home. I will pass on your kind words to all the staff.


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Review from S H (Daughter of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What an excellent care home. Mum was there 3 years, and her care was exemplary. The care and support to us, as her family, was fantastic.

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Review from Penny V (Wife of Resident) published on 6 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the wonderful staff for the excellent care and compassion shown to my husband during his stay with you. You are all angels. A real home from home.

Reply from Sharon Halifax, Manager at Marchfield House

Thank you so much, Penny, for your wonderful review. It was a pleasure to look after your husband while he was with us.


Take care
Sharon Halifax


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Review from Sharon L (Daughter-in-law of Resident) published on 13 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the overall standard and support given to my mother- in- law excellent. The staff couldn't do enough for her. The food was lovely as well as the facilities. She had a great room with an en suite and it was clean and tidy. Each day there were activities for her to take part in if she wanted to
but it was always her choice. The manager was very nice and was always there to explain things to us and kept us informed about everything to do with mums care.

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Review from Alica W (Granddaughter of Resident) published on 13 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family have always greatly appreciated the wonderful care that Marchfield House has given to my grandmother. She was extremely well looked after and we know she enjoyed her time there. Granny recently passed away but the family have fond memories of her at Marchfield House and we feel she was in
safe hands and that her needs were being met. Staff often going above and beyond their call of duty to assist her in daily care activities. I know she enjoyed the food as she was a lover of all things home made and I must admit I always timed my visits for afternoon tea and cakes as they were especially good. Our family has nothing but the highest praise for all at Marchfield House.

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Review from Rainey G (Daughter of Resident) published on 10 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has lived here for the last six months, he settled well due to the time and reassurance given to him by the staff and management. The home is always welcoming and extremely clean. Everyone treats my father as if he is theirs as well. I have seen his confidence and well being increase ten-fold.

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Review from Chris M (Daughter of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at the home were always very warm and welcoming, discussing issues relating to my mother at all times. They treated her with kindness and dignity at all times, and provided her with the care that suited her needs at all times. Because of her dementia she could be quiet difficult to deal with
but they always managed to achieve everything with kindness and humour that left her smiling.

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Review from Maureen M (Sister of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister needs specialised care due to her level of dementia. The staff are kind and caring, they understand her daily struggle with communication and her frustrations. I cannot thank her carers enough for their support, especially in her last few days.

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Review from Colin H (Nephew of Resident) published on 18 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt went into Marchfield house for respite, enjoyed it so much she decided to stay, since her memory and cognition has deteriorated it is nice to know she is being cared for in a respectful and dignified manner by staff who appear to know the true meaning of person centred. My family and I are always
made to feel welcome and tea/coffee is always flowing.

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Current Review Score: 8.2 (8.209)

Overview of Review Score

The Review Score of 8.2 (8.209) out of 10 for Marchfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.727 for Marchfield House is calculated as follows: ( (16 Excellents x 5) + (6 Goods x 4) ) ÷ 22 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.482 Points relating to the number of positive Reviews for Marchfield House is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6. 2 Positive Reviews ÷ 5.6 = 0.357

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Marchfield House

What types of Care is Marchfield House registered for?

Older Person Care, Dementia, Mental Health Condition, Sensory Impairment & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Marchfield House provide?

Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Marchfield House have?

There are 28 Single Rooms.

What are the Facilities & Services at Marchfield House?

Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Marchfield House to the centre of Ferndown?

0.3 mile(s) as the crow flies, distance by road may be significantly further.