The home is immaculate in its communal areas and always full of flowers. A lovely garden
Julie T (Daughter-in-law of Resident)
The food was very good and plenty of it to enjoy.
Ruth A (Respite Resident)
The rooms were very clean and also very comfortable. In fact, it came like a second home to me.
Ruth A (Respite Resident)
Visitors welcome at anytime. Family and Friends always welcome to join loved ones for meals. ( small charge)
The driveway has room for several cars and there is parking available on the road outside of the home during specific times as posted by the Council.
St Anne's Court has a Review Score of 9.5 (9.471) out of 10, based on 7 reviews in the last 2 years. Over all time St Anne's Court has 44 reviews.
Review from M P (Sister of Resident) published on 24 August 2017
Submitted via Postal Card •
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Reply from Janey Goulding, Manager at St Anne's Court
Thank you so much for your wonderful comments - it was a privilege for us to be able to care for your Sister and enable her to spend her final days surrounded by the love of people that knew her and cared for her.
We are very proud of achieving Beacon Status within the Gold Standard Framework for end of life care and receiving your kind and generous feedback makes all of our hard work worthwhile.
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Review from Ruth A (Respite Resident) published on 23 August 2017
Submitted via Postal Card •
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Review from Rosemary B (Daughter of Resident) published on 31 July 2017
Submitted via Postal Card •
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Reply from Simon Billington, Marketing at St Anne's Court
Many thanks for taking the time to submit a review for St Anne's Court. We really appreciate your positive comments and will discuss your input regarding menu choices with our catering team - we take great pride in providing freshly prepared seasonal meals, using locally sourced ingredients wherever possible. As a regular visitor to St Anne's Court, we are pleased that you have been able to enjoy a complimentary guest meal on many occasions and look forward to seeing you in the dining room again soon.
We are also pleased to report that a recent recruitment campaign has resulted in some excellent new staff joining our care team, so we no longer experience any difficulties with staffing at weekends.
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Review from A H (Daughter of Resident) published on 25 July 2017
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The Review Score of 9.5 (9.471) out of 10 for St Anne's Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.771 for St Anne's Court is calculated as follows: ( (66 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 83 Ratings = 4.771
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.7 Points relating to the number of positive Reviews for St Anne's Court is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 7 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Apr 2019
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