Primrose Lodge Southbourne

42 St Catherine's Road, Bournemouth BH6 4AD
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8.2 25 Reviews
  • Primrose Lodge Southbourne, Bournemouth
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Show Primrose Lodge Southbourne on the Map

Care Provided by Primrose Lodge Southbourne

  • Primary Care Categories
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Anita Collier (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (17)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021

Funding & Fees Guide for Primrose Lodge Southbourne

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,500
    • RESPITE Self-Funded Residential Care £1,000 – £1,500

  • fees are negotiable and are dependent on an individual assessment of care needs
  • (these prices are only a guideline, please contact Primrose Lodge Southbourne to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on site


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Primrose Lodge Southbourne Reviews (25)

Total of 25, showing 1-20
8.2

Primrose Lodge Southbourne has a Review Score of 8.2 (8.167) out of 10, based on 1 reviews in the last 2 years. Over all time Primrose Lodge Southbourne has 25 reviews.

Overall Experience

  • 18
  • 6
  • 1
  • 0
  • 0

Date Published

25
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0
1
24

Review from Peter K (Husband of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Primrose Lodge is like one happy family. Everyone is so caring and helpful, my wife is very happy there and I'm so pleased I chose Primrose as her care home.

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Review from Sally L (Daughter of Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96-year-old mam attended daycare. She was very nervous as it was the first time she'd been out for two years on her own. The staff were very reassuring to her and us. We dropped her off at 10.30 am and picked her up at 4 pm. She'd had a wonderful time and was truly bright-eyed and happy. She loves
it! The staff were above and beyond. Thank you, all of you.

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Review from Jan H (Daughter of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Primrose Lodge Southbourne on the 4th of February a few weeks before her 90th birthday. she has dementia. She was very lonely and lost confidence to go out and I got carers but they didn't help at all.
Now my mum is clean, happy, fed well and smiles all the time. All the staff are
great they take my mum to the beach, garden centre and she enjoys the music.

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Review from Jeff T (Son of Resident) published on 15 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fabulous Care Home. Lovely staff, great support, and lovely surroundings for everyone to enjoy. Plenty of entertainment to join in and loads of space to relax and enjoy. Rooms are a good size and have good facilities too.

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Review from Sue E (Daughter of Resident) published on 10 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Primrose Lodge for some ten months and has settled remarkably well. When I visit, the staff are always friendly and cheerful. The first thing I notice is how lovely Mum looks, as a lot of care has been given to her appearance, her clothes match and her hair looks nice. When I phone they
have time to tell me how she is and will phone if there are any changes to her condition - this is particularly important as I live over 30 miles away. Mum's room is clean and bright and I know that she is well looked after. Thank you to all staff at Primrose Lodge.

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Review from Lucy C (Daughter of Resident) published on 18 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to Primrose Lodge the staff have gone above and beyond to ensure Mum has settled and is physically and emotionally well. They have taken time to get to know her as a person and she has commented that since changing to this new care home she feels so much more like her old self. Staff are
fun and caring about predigestion, always going over and above to ensure residents are valued safe and supported. I can’t thank them enough for all they have done for Mum in helping her to feel valued and understood as a person. I thoroughly recommend this home to others. Their practice during the current pandemic has both taken account of the impact on mental and physical health and has enabled us to visit her with social distancing and hygiene protocols in place.

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Review from David R (Friend of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

May I refer to the care home Primrose Lodge in Southbourne, Bournemouth, whom I congratulate for their immediate reaction of the virus outbreak when immediately known by making the decision to closing the home to all visitors thus protecting their residents from day one. All their actions are I am glad
to say being repeated throughout the UK. Not only did they protect their residents, but they also made the arrangements for entertaining the residents with musical and other types of entertainment by having outdoor entertainers visiting and entertaining through the windows and patio entrances. This I again note is now being copied by many homes throughout the UK with great success. I have been a visitor to the home over the past three-plus years and note that during that time my respect for the management and carers has grown. This care home deserves having this report made public to those in charge, in appreciation of their valued service.

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Review from Avril O (Daughter of Resident) published on 14 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the staff enough for all their hard work and care to make my mother's 97th birthday party with the family so enjoyable. They are so patient and caring and do everything they can to make the residents comfortable and looked after. There is a lovely happy atmosphere at the home and nothing
is too much trouble. I can thoroughly recommend it.

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Review from Nicola A (Daughter of Resident) published on 27 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Facilities and safety/security are good. Staff and level of care are excellent. Maintenance is satisfactory but cleanliness is good. Food is unimaginative but of a satisfactory standard. Activities are patchy, but I understand this is because of staff shortage in this area at present.

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Review from Michelle C (Friend of Resident) published on 14 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend’s dad was in this care home and I cannot fault the service he received from the start. Management and staff are outstanding and made his family feel comfortable and calm when making a decision to put him into a care home. When I visited him, he seemed so content and happy. The staff were always
around if needed and nothing was too much trouble, we never felt we were being a ‘nuisence’.
This home should be outstanding and I highly recommend this home. Home from home, absolutely amazing.

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Review from M B (Daughter of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to Primrose Lodge my mother has blossomed and begun to enjoy life, relating to other residents and joining in a variety of activities.
Besides all this, she is cared for by a wonderful team of carers who study her needs and make her welcome and comfortable.
I would recommend this care
home to others needing care.

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Review from J S (Daughter of Resident) published on 11 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Primrose Lodge as he was not really coping at home. Primrose Lodge has a lovely family atmosphere.


As soon as my father moved into Primrose Lodge, the experienced and caring staff recognised the care that he needed. The staff at Primrose Lodge have called in health professionals

when appropriate and have encouraged my father to go into the sunny and friendly lounge.


The management staff offered my father the opportunity to move to a ground floor room when he became anxious about his room being on the second floor. This has been a successful move.


Visitors are made to feel welcome.


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Review from Leila W (Sister-in-law of Resident) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy with the care my brother-in-law receives. He is always well represented when I visit which varies each week. The meals look very tasty and he seems very happy. The staff are good and helpful with him and myself.

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Review from S B (Sister-in-law of Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Sister-in-Law is very happy, she likes all the very kind staff. They speak very respectfully to everyone. There are activities most days and my Sister-in-Law is looking forward to her first outing at the end of the month. The manager and her staff are very approachable and understanding. We, the
family, are very pleased that we have found a home from home for our relative. Ps. You can have a late breakfast if you want to lie in!

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Review from Stuart K (Son of Resident) published on 12 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Primrose Lodge when it was decided he was not coping living on his own. Prior to the move, he was having difficulties with his own personal care, eating problems, was depressed etc. From day one he had a new zest for life, was far more happy, contented, active and this has continued
during the last five months. In my opinion, this a miracle is due to the professional management and staff at Primrose who clearly have a great deal of knowledge, experience, and commitment in caring for the elderly.
Primrose Lodge feels like a “home”, a good atmosphere and visitors are warmly welcomed. The staff are always helpful and friendly and have excellent relationships with the residents. Regarding the facilities: the rooms, lounge, dining room are homely environments. The meals have choices, much of the food is homemade and very tasty. There is a varied and interesting activity programme and trips out. My father has benefitted greatly during the time he has been at Primrose.

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Review from S R (Wife of Resident) published on 25 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Husband has been here four months - Settled in really well. Care is excellent - quick to contact professional medics when required and very attentive. Food is good - a very warm, comfortable home.

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Review from J B (Daughter of Resident) published on 25 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been here for a few weeks. Lovely friendly staff, nothing is too much trouble. Every day when we visit my dad, he's always smiling and having tea and cake and trying to laugh and has settled in very well. Any questions we ask are always answered.

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Review from J H (Son of Resident) published on 9 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant environment. Care very good. Always pleased to help.

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Review from B P (Resident) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Primrose Lodge Southbourne is a warm and friendly environment that feels like home.

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Review from Doris S (Resident) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy at this home. Feels like home. Staff are great.

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Current Review Score: 8.2 (8.167)

Overview of Review Score

The Review Score of 8.2 (8.167) out of 10 for Primrose Lodge Southbourne is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Primrose Lodge Southbourne is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.167 Points relating to the number of positive Reviews for Primrose Lodge Southbourne is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 1 Positive Reviews ÷ 6 = 0.167

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Primrose Lodge Southbourne

What types of Care is Primrose Lodge Southbourne registered for?

Older Person Care, Respite Care, Learning Disability, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Primrose Lodge Southbourne provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Primrose Lodge Southbourne have?

There are 26 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Primrose Lodge Southbourne?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Primrose Lodge Southbourne to the centre of Bournemouth?

3.8 mile(s) as the crow flies, distance by road may be significantly further.