Primrose Lodge Southbourne

42 St Catherine's Road, Bournemouth BH6 4AD
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8.2 25 Reviews
  • Primrose Lodge Southbourne, Bournemouth
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Care Provided by Primrose Lodge Southbourne

  • Primary Care Categories
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Anita Collier (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (17)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021

Funding & Fees Guide for Primrose Lodge Southbourne

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,500
    • RESPITE Self-Funded Residential Care £1,000 – £1,500

  • fees are negotiable and are dependent on an individual assessment of care needs
  • (these prices are only a guideline, please contact Primrose Lodge Southbourne to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on site


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Primrose Lodge Southbourne Reviews (25)

Total of 25, showing 21-25
8.2

Primrose Lodge Southbourne has a Review Score of 8.2 (8.167) out of 10, based on 1 reviews in the last 2 years. Over all time Primrose Lodge Southbourne has 25 reviews.

Overall Experience

  • 18
  • 6
  • 1
  • 0
  • 0

Date Published

25
0
0
1
24

Review from M G (Resident) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The experience is extremely good. I am very pleased with the food and cleanliness. I am also very happy with the staff.

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Review from J F (Friend of Resident) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has settled well at Primrose Lodge due to the caring family atmosphere. The staff are lovely and always welcome us warmly. The activities organiser does a very good job by arranging a number of fun outings and activities. The pretty garden, where residents can sit out, is a real bonus. Our
friend has a number of medical problems and we are kept informed and involved in GP/hospital appointments. The standard of care is very good. Well done to all at Primrose Lodge.

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Review from Tricia R (Daughter of Resident) published on 31 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate Primrose Lodge highly enough. My Father has been a resident since September 2014. He went in for a fortnight respite care whilst some work was being carried out on his bungalow and when the fortnight was up he asked if he could stay. The residents rooms are really nice, spacious and nicely
furnished. The staff are amazing. So kind and caring. There is a very homely feel to Primrose Lodge. Staff are really welcoming to visitors/relations and are always available to talk anything over. The food is very good. I have been lucky enough to have tasted the home made cakes. No wonder my Dad has put on weight! He had an awful experience spending 4 weeks in hospital and it was touching how upset the staff at Primrose Lodge were, when he returned to them in a very poor state. I feel they treat the residents very much as individuals. They remind Dad when snooker or cricket is on television. Again I would be happy to recommend the home to anyone.

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Review from Lauren K (Sister of Resident) published on 26 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother is very happy at the home hes been there 5 yrs this year have no complaints whatsoever and would recommend this home to anyone. It is a home from home environment and all the residents seem happy.

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Review from Nivek (Nephew of Resident) published on 26 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Primrose Lodge Southbourne is a wonderful care home with a great community atmosphere. There is a great cross section of staff, male and female and mature and younger.
There are always events and activities planned and yet at no time are the resident's obligated if they don't wish.
The house is situated
in beautiful well maintained grounds and there are communal pets and a fish tank, all things that I know the resident's take great pleasure from.

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Current Review Score: 8.2 (8.167)

Overview of Review Score

The Review Score of 8.2 (8.167) out of 10 for Primrose Lodge Southbourne is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Primrose Lodge Southbourne is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.167 Points relating to the number of positive Reviews for Primrose Lodge Southbourne is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 1 Positive Reviews ÷ 6 = 0.167

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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