Evergreens

2 Berkeley Road, Talbot Woods, Bournemouth BH3 7JJ
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9.8 60 Reviews
  • Evergreens, Bournemouth
In the desirable conservation area of Talbot Woods, The Evergreens is an award-winning Residential Care Home for the elderly offering modern, high quality accommodation in a traditional setting.

Care is provided by fully trained staff, 24 hours per day in 25 bedrooms, all en-suite and is tailored to resident’s individual needs and choices.

This sought after Home was built in the 1920s has been a residential home for nearly 40 years. Sympathetically enlarged over time, the atmosphere is one of tranquillity and relaxation.   

The home is regulated by CQC and was rated 'Good', across regulated activities in their last inspection (March 2022). Your care needs and safety are their priority and the experienced manager personally carries out a full care needs assessment before any new resident arrives to ensure that care is personalised. Staff are experienced in providing assistance from a helping hand to full personal care and complex mobility needs.

Resident safety is at the forefront of their carer’s daily routine and they have a range of the latest equipment to ensure a resident’s comfort and dignity is at the heart of what they do.

Each resident’s individual requests and needs are of great importance to them and their families and the fulfilment of those wishes is what makes life just that little bit more enjoyable.

* All en-suite rooms with TV, telephone & wireless call system
* Dedicated Residents Wi-Fi network
* Fully trained staff in attendance 24 hours per day
* Home-cooked food
* Respite or residential care available
* Varied Activities & Outings program   

More than just care, a very personal service.

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Care Provided by Evergreens

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Frank Care Ltd
  • Person in charge
  • Alan Rose (Care Manager)
  • Admission Criteria
    • Admissions subject to assessment. Self funding or local authority with top-up.
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Evergreens

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,400
    • RESPITE Self-Funded Residential Care £1,350 – £1,450

  • Our fees are inclusive of accommodation, all food & beverages, laundry, activities & bills (e.g. heat & power but not including private telephone lines).


    Professional services such as chiropody, hairdressing, opticians, dentistry etc. are at an additional cost, but in-house services for these items are available.


    Local authority funding with a top-up is accepted.
  • (these prices are only a guideline, please contact Evergreens to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open 24 hours a day and no prior notice is necessary for visitors or viewings.


  • Parking

  • Ample on-site parking is available for guests and visitors.


Evergreens Reviews (60)

Total of 60, showing 41-60
9.8

Evergreens has a Review Score of 9.8 (9.847) out of 10, based on 12 reviews in the last 2 years. Over all time Evergreens has 60 reviews.

Overall Experience

  • 54
  • 6
  • 0
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Date Published

60
3
9
12
48

Review from B R (Son of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Evergreens was the ideal choice for my dad's care home. The staff and management were approachable, helpful and caring. Even though he was in the smallest room, alterations were made to accommodate a full hospital bed when he eventually needed it.

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Review from Rick S (Son of Resident) published on 29 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Evergreen care home cared for my mother for two weeks before she sadly passed away age 97. All at Evergreen treated my mother with kindness, dignity and most of all compassion. Nothing was too much trouble to make mother comfortable. Not only did they tend to my mother but they cared for the whole family
with equal compassion.
The whole team, from directors, care managers and care assistance, including 'backroom' staff make Evergreen care home outstanding.
Thank you all and may you continue your work with the obvious dedication you display.

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Review from JP (Daughter of Resident) published on 19 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was cared for at Evergreens for the last four months of her life with dignity and friendship, nothing was ever too much trouble. From our initial visit to our last one, we were always met with a warm welcome from staff. Evergreens provide a homely environment where people are cared for adopting
a person-centred approach. It is very evident that staff work closely as a team including the directors and it was not unusual to see one of the directors helping out in the kitchen from time to time. As my Mum’s health deteriorated there was no question that we should move her to a nursing home, she continued to remain at the home with the staff providing appropriate care and liaising with community-based services (GP/DN) when needed. An excellent home.

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Review from Linda M (Daughter of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the care my mother receives. The staff are very good and pleasant to talk to. Mum looks well and cared for. Always has clean clothes on. The bedroom always looks clean and tidy.

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Review from Gill S (Sister of Resident) published on 8 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bright, well-kept care home into which my sister settled very well. The sunny conservatory looks out onto the garden with bird feeders, fishpond, and access to patio and outside seating. My sister's room is pleasant and cleaned and serviced frequently.
My sister enjoyed company and activities in the
communal areas while she could, before becoming bedridden. I'm very thankful that the home has been flexible enough to cope with her increasing needs, thus enabling her to stay where she feels at home.
The quality of the food is good, the menu varied and flexible to individual resident's tastes and requirements. The staff arrange for doctor's/nurse's visits as necessary and inform me as appropriate.
I seldom visit the home without seeing at least one of the directors around the place. They seem to have a good working relationship with the staff and I'm sure their presence helps ensure the smooth running of the home, keeping standards high for the benefit of all the residents and staff.

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Review from J A (Niece of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant light and airy room. Staff are all extremely pleasant, friendly, helpful and attentive. My aunt is receiving excellent care.

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Review from Jennifer P (Daughter of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the first day my dad arrived, he has been very well cared for, and treated with kindness and respect.

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Review from Andy M (Son of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An elderly friend was a resident prior to my mother moving in. I knew then, if a family member required care, Evergreens would be ideal. The home is welcoming, the staff friendly and caring and the care given to a friend is repeated to my mum.

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Review from Sharon W (Daughter of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were treated with respect and given all the information we required when searching for a home for my mother. The home is beautifully decorated and the staff are superb, kind, caring, knowledgeable, patient and empathetic. We couldn't be happier knowing my mother is well cared for with dignity and
a good "splash" of humour. Very satisfied.

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Review from V L (Daughter of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came to Evergreens for respite care following a hip operation. Staff were very supportive and friendly. Although she was at the home for only a few weeks, she was made to feel very welcome.

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Review from Geraldine H (Daughter of Resident) published on 21 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When our mother needed 24/7 care my sister and I took the very difficult decision to seek a suitable residential home. I don't believe we could have made a better choice in Evergreens. Mum received nothing but great care, kindness, affection and humour. The food was excellent and we too received exceptional
hospitality.
I couldn't recommend it more highly.

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Review from Sam W (Granddaughter of Resident) published on 6 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Evergreens were wonderful and so welcoming. It really became my grandmothers new home. I would like to thank them all for the care and compassion that they showed to not just my grandma but to all my family.

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Review from James RJ (Grandson of Resident) published on 6 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly (94) grandmother stayed at the Evergreens until she passed away late last year. The staff were always lovely; both to the residents and to any visitors. I was always offered a cup of tea and made to feel at home. The facilities were always spotless and there is also ample space for visitors
to park. Visiting was never a hassle and the staff always greeted you with a smile. Based on my experience of the staff and the standards set at the property I would wholeheartedly recommend Evergreens for your elderly relative.

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Review from Sarah C (Granddaughter of Resident) published on 5 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Evergreens care home provided an excellent care service for my Grandmother for several months in 2016. During this time they cared for her every day, made sure she was comfortable at all times, encouraged her to eat as much as she could (which was difficult at times) and always talked to her in a beautiful
way making her feel really special. Every time I visited Grandma at Evergreens I was impressed and I would highly recommend their services.

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Review from Deborah W (Daughter of Resident) published on 2 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my mother was only a resident here for two months and was not in the best of health so was unable to enjoy all the activities that she could have done. However, the quality of care she received during that time was excellent in all respects and I would have no hesitation in recommending Evergreens
to anyone considering a Home from home, which it was. The Staff were at all times warm, friendly and kind to residents and visitors alike and I do, in fact, miss seeing them all.

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Review from Jacky R (Daughter of Resident) published on 27 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support that The Evergreens Residential home gave to my Dad was first class. Nothing was too much trouble. The care, support and time they gave to my dad was second to none. You could not get a better care home in all aspects - excellent.

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Review from Samantha K (Granddaughter of Resident) published on 12 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather was a resident in the Evergreen establishment for 3 years until he passed in September'16. Moving him to a care him was a difficult decision, however, he enjoyed his time at the home and was well cared for. He had a beautiful, newly decorated, en suite room with a little garden which
made it a pleasure to visit.
The staff were wonderful and always made myself and my family feel at home, offering tea, biscuits, home-made cakes and sometimes full meals on our visits. I can personally say that the food is excellent and they cater for the resident's dietary needs. The team, comprising of the manager, care staff, cooks, cleaners, and gardeners, always went above and beyond their duty, especially in the last few weeks, and are a credit to the establishment.
They were all also very personable; we knew that they not only cared for my grandfather, but also gave him company in our absence. I would highly recommend this care home and can honestly say that I will miss visiting there.

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Review from Eve (Daughter of Resident) published on 11 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father absolutely loved living in Evergreens Care Home and it was very reassuring for me as I live in Cheshire that he was so happy there. I cannot recommend Evergreens highly enough all of the staff have been so kind and nothing is to much trouble.
The rooms are well furnished and the owner is
always looking to improve the surroundings, with a new summerhouse currently taking shape. The gardens well maintained and out side seating for those sunny days, also trips out for the residents throughout the year. The food is of a very high quality and a three course meal is provided every lunch time as well as drinks and snacks throughout the day, you will not be disappointed with this Care Home.

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Review from Peter G (Son-in-law of Resident) published on 11 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been resident at Evergreens since July 2010 following the death of his son. He was isolate in his personality and entered reluctantly and with some apprehension. He was immediately made to feel very welcome and interacting with the staff every day brought him out of himself and
his social skills improved significantly. As time went on it very much became, and was accepted by him as, his home. He frequently expressed how happy he was to live at Evergreens and defied us to find him a better home, which he said we would not be able to do. The home is very well run, it is light and well decorated with practical contemporary furnishings, the staff are extremely kind, very professional and treat their residents with respect and dignity. The food is very appetising and cooked from fresh at every meal. My wife and I live 250 miles away in Cheshire and it has been very comforting to know that our loved one was being extremely well cared for. Thank you Evergreens.

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Review from Tom J (Son of Resident) published on 11 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care manager was welcoming upon arrival and completed a detailed assessment, which is the basis of my mother's care plan. The staff are very friendly and professional, showing a good understanding of my mother's medical conditions. The care plan is updated daily and communications with the manager
and assistant managers, plus senior carers is excellent. The residents are encouraged to interact and there is a warm, friendly atmosphere at all times. We are very satisfied with the care provided by Evergreens.

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Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for Evergreens is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.847 for Evergreens is calculated as follows: ( (126 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 144 Ratings = 4.847

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Evergreens is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 19 Mar 2025

Beautifully decorated Single Room with en-suite in a lovely location. Suitable for privately funded resident or local authority with a top-up.


Awards / Recognitions (2)

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Meet the Team (1)

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Alan Rose

Job Title: Registered Manager

Joined: 2023

Alan has been the manager at The Evergreens for over 10 years, having previously held many different roles in the care sector.


His kind and sympathetic personality means that providing personalised care is at the heart of caring for our residents.