Coastal Lodge

26 Knyveton Road, Bournemouth BH1 3QR
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8.1 6 Reviews
  • Coastal Lodge, Bournemouth
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Care Provided by Coastal Lodge

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Karen Churchill (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Smoking not permitted
  • Wheelchair Access
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Coastal Lodge Reviews (6)

8.1

Coastal Lodge has a Review Score of 8.1 (8.057) out of 10, based on 4 reviews in the last 2 years. Over all time Coastal Lodge has 6 reviews.

Overall Experience

  • 5
  • 0
  • 1
  • 0
  • 0

Date Published

6
2
3
4
2

Review from Caroline W (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent several, much needed weeks, of respite in Coastal Lodge after breaking her arm badly. All the staff there were very kind and looked after her very well. She went in with very little confidence after her fall but gradually gained more strength and self confidence with the care and physiotherapy
they provided for her. The food was good and the rooms were warm and clean. Many thanks, from mum and her family, to you all.

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Review from S C (Resident) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The site is very quiet so unless the person in the next room is deaf and turns the TV up loud you will get a good night's sleep. The staff are lovely, kind caring & professional although some of the agency staff need more training? Food is bland and boring, breakfast is cereal and toast. Lunch is the
only cooked meal, potatoes are hard and food tasteless. The evening is a cup a soup and sandwiches, usually ham, cheese or egg mayo made with egg white - no yolk? Food choice gets boring quickly. Desserts are usually nice, fruit or cake with custard. There is no medical attention. If you have an issue you are told to phone your own Doctor. Personal hygiene is a struggle. There is a small sink in the room but otherwise, you have to use the shower room. Great if you are able-bodied but if not you will need help from the staff who are usually too busy. You are told ask later, ask tomorrow or ask someone else, or we have run out of time.

Reply from Karen Churchill, Reablement & Integrated Care Manager at Coastal Lodge

Thank you for your review. Coastal Lodge is a short-term rehab facility for post-hospital discharge, which is why our rooms are basic and not en-suite. We maintain adequate staffing, but like similar facilities, we can't always provide one-on-one support, so some wait times may occur. We're pleased to hear about your progress with our therapeutic activities. Please clarify when you were instructed to contact the GP, as some guests prefer to manage this themselves. Our team is available 24/7 with handovers between shifts. We addressed the issue with hard potatoes at the time. Regarding the egg mayonnaise, we've updated the team that it contains yolks. Your feedback about bland food will be shared with the cook and catering Manager. The limited breakfast is designed to encourage guests to prepare their own meals, aligning with our enablement ethos. I apologise that your experience didn't meet expectations. Please feel free to contact me directly if you'd like to discuss further.


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Review from Sheila G (Respite Resident) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a resident here during part of March/April 2024 and I would like to say a huge thank you to every member of staff I was in contact with during my rehab after I fell and broke my right femur. Everyone was so lovely and caring towards me and nothing was too much trouble. The food was good with a
varied menu every day and of course a lovely Sunday roast.
All the staff, carers, therapists, cleaners well everyone I was in contact with was kindness itself.
So thank you again.

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Review from J F (Son of Resident) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has recently become unstable and lost confidence. Local hospitals have been there but under their own constraints, there is a desperate need for the gap after hospital and a return to home.
Coastal Lodge Care Home, its structure and staff, I cannot thank enough. Their time and dedication to the
patients' guests. Their vision to take steps and fill the missing gap.
Mum has achieved the goal to move slowly toward the greater goal of being at home with ongoing life support.
Everybody at Coastal Lodge is easily approachable. The service they give is first-class. A+.

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Review from Beverly D (Daughter of Resident) published on 27 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely place. We cannot praise it enough. Following a fall, my mother was transferred there from Poole General Hospital for rehabilitation and ongoing nursing care. As a family, we were very happy with her care and treatment throughout her stay. The standard of care was exceptional. The staff
friendly, helpful, empathetic, compassionate and very professional.
Food and catering was of a high standard, with good quality food and menu choices, plus tea, coffee available throughout the day.
Our mother spent 6 weeks here and the input from the Occupational therapy team and physiotherapy was the best I have come across, with daily therapy and excellent communication regarding her treatment goals and discharge planning. The premises are very clean and well maintained with good levels of security. Access and parking were very accessible, which was essential to us when bringing our father to visit mum. A massive thank you to all the team who made our mother's stay comfortable.

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Review from Rosa H (Daughter of Resident) published on 30 July 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Fearnes held a summer fare on Sat 18th July. It was a nice way to chat to other family members and to think we are all one big family. We are all going through the same thing together as a carer, family member etc. and the care of the patient is of upmost importance. The Fearnes offers a high level
of care and compassion.

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Current Review Score: 8.1 (8.057)

Overview of Review Score

The Review Score of 8.1 (8.057) out of 10 for Coastal Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.432 for Coastal Lodge is calculated as follows: ( (30 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 44 Ratings = 4.432

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.625 Points relating to the number of positive Reviews for Coastal Lodge is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 3 Positive Reviews ÷ 8 = 0.375

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Coastal Lodge

What types of Care is Coastal Lodge registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability, Sensory Impairment, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Coastal Lodge provide?

Own GP if required is an additional type of care provided.

How many Rooms does Coastal Lodge have?

There are 40 Single Rooms.

What are the Facilities & Services at Coastal Lodge?

Own Furniture if required, Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens & Residents Kitchenette are some of the Facilities & Services.

How far is Coastal Lodge to the centre of Bournemouth?

1.2 mile(s) as the crow flies, distance by road may be significantly further.