Branksome Heights

44 Branksome Wood Road, Bournemouth BH4 9LA
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9.9 125 Reviews
  • Branksome Heights, Bournemouth
Branksome Heights is a Nursing and Residential home for people who demand the finest environment for quality care in the Bournemouth and Dorset areas.

Architects have come up with a design that combines simple elegance with modern comfort.

Explore the services provided at Branksome Heights, which are designed to make every resident feel at home.

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Care Provided by Branksome Heights

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rebecca Hebditch (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (47)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 4

Funding & Fees Guide for Branksome Heights

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Nursing Care from £1,300
    • RESPITE Self-Funded Nursing Dementia Care from £1,300

  • * Subject to successful assessment
  • (these prices are only a guideline, please contact Branksome Heights to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Branksome Heights Reviews (125)

Total of 125, showing 1-20
9.9

Branksome Heights has a Review Score of 9.9 (9.943) out of 10, based on 49 reviews in the last 2 years. Over all time Branksome Heights has 125 reviews.

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Review from C D (Cousin of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to my relative becoming a resident of Branksome Heights, he would take respite breaks there. He was always very complimentary about the care he received. He is now a permanent resident and on the occasions I have visited I have always been made to feel welcome by any staff member whom I happen
to come across. My relative is always taking part in activities - as seen in photographs on social media - and I think that is brilliant and more to the point he is well cared for. The food is exceptional for a care home. I really do think it's a lovely care home.

Reply from Branksome , Home Manager at Branksome Heights

Thank you for such a kind review, it is a pleasure to look after your relative at our lovely home.


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Review from Elaine A (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Branksome Heights nine months ago, having decided she wanted more social contact and less responsibility. After visiting several local homes, she could not have made a better choice. From the moment Mum moved in, she has been made to feel very welcome, is looked after, treated with dignity
and feels very at home.
The home is light and airy, always clean, and has a lovely, relaxed atmosphere. The whole team is very friendly, helpful, caring and go over and above what we expected. Everyone takes the time to welcome and engage with you.
Mum enjoys taking part in the daily activities, which are inventive and fun. The food is great and I enjoy joining her for the occasional meal.
My sister and I feel very content knowing Mum is in a safe and secure home where she still has the level of independence she wants but with the care and support of the team around her.
Well done Branksome Heights!

Reply from Branksome Heights, Home Manager at Branksome Heights

Thank you so much for taking the time to write such a lovely review, it is our pleasure to look after your mum.


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Review from L K (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came to stay here for a couple of weeks and ended up extending his stay for a few more weeks. From the minute he arrived until he left, the care and attention he received was wonderful. Everyone who works here gives 100% to the residents, nothing is too much and everybody is always smiling and happy.
Any request I had for Dad was always given the utmost attention and followed through. As a visitor, I received more than I would have expected and treated with kindness and it was a pleasure to visit my father every day. I have nothing but praise for the staff and would highly recommend this care home.

Reply from Branksome Heights, Home Manager at Branksome Heights

Thank you so much for such a lovely review, it was our pleasure to care for your father.


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Review from Nicky H (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for over two and a half years and I've been very happy with her care over that time. We have good communication between the home and me. I like the fact that they retain staff and my mum has familiar faces around her and her care is personalised to her individual needs.
The facilities and activities provided are good and although Mum doesn't always join in, they appear to be wide-ranging to appeal to all of the residents.

Reply from Branksome Heights, Home Manager at Branksome Heights

Thank you so much for your lovely review, it is our pleasure to care for your mother.


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Review from Lorraine F (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very much a home from home.
Everyone is welcomed with open arms and the staff are very friendly and help out with anything we ask. You can see and speak to the manager if she's in or if not, there's always someone to talk to.
It's always kept very clean and the residents are kept entertained
and busy every day, the food is lovely and if you go out and come in late, they will always have something for you.

Reply from Branksome Manager, Home Manager at Branksome Heights

Thank you so much for your lovely words, it is our pleasure to look after your mum.


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Review from Carol C (Friend of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a very welcoming atmosphere as soon as you walk into the reception area. I have visited my friend (a resident) more than once and each time, the staff greet you with a smile.
My friend needs a lot of support and it was very clear to me just how much care and gentle attention he is given.
Staff seem to know his needs and preferences so well. Nothing is too much trouble for them.
The premises are kept beautifully and the variety of thoughtful and engaging activities is wonderful. I can see a real improvement in the physical and emotional health of my lovely friend since he moved there. Another fabulous thing is how my friend's wife, one of my closest friends, is so relieved that her husband is so well cared for. It's such a blessing for her to know that her beloved husband is happy.
Should I ever need that level of nursing and care, I would count myself very lucky to stay at Branksome Heights Care Home.

Reply from Branksome, Home Manager at Branksome Heights

Thank you so much for taking the time to leave such a lovely review.


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Review from J W (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this care home highly enough. My father stayed for a few weeks in November and December and everyone made him feel welcome and cared for during his entire stay. All of the staff are amazing, kind and helpful and nothing was too much trouble.
Being a fussy and plain eater, anything my
dad asked to be cooked was catered for whenever requested.
The cleanliness of the place was second to none and plenty of staff on hand to assist, day or night. I cannot thank them all enough for caring for my dad and would recommend this care home to anyone looking for a care home for their elderly loved ones or just for respite care.

Reply from Branksome Heights, Home Manager at Branksome Heights

Thank you so much for taking the time to leave such a lovely review, we are glad your father enjoyed his stay with us. Your comments have been shared with our wonderful team at Branksome Heights.


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Review from David T (Son of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Branksome Heights is like a luxury hotel. You are always welcomed in a warm, friendly manner by all of the staff. The lounges, restaurants and other rooms are beautiful and spotlessly clean. There is a wonderful feeling of serenity and all the residents look so relaxed and happy. The food is outstanding
and beautifully presented. My father's health has significantly improved since being a resident at Branksome Heights due to their high level of nursing care and kindness. I have total peace of mind that my father is being looked after in the best possible way. A big thank you to everyone at Branksome Heights.

Reply from Branksome Heights, Home Manager at Branksome Heights

Thank you for taking the time to write such a lovely review about our wonderful team at Branksome Heights, it is our pleasure to care for your father.


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Review from Emma S (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Branksome Heights since March last year and I have been consistently impressed and reassured by the high standards this lovely care home provides.
The home feels more like a hotel with personal and extra special touches (like daily cakes in reception and beautiful,
seasonal floral displays and decorations) and is absolutely spotless everywhere.
The rooms are of a high standard and the communal areas, such as lounges, dining rooms, quiet areas and the garden and extensive terraces, are all superb.
But above all, the staff are wonderful; whether it's the care team, reception team, housekeeping, maintenance team or management team, everyone has time to talk and always gives a warm welcome.
I get great communication on my father's health and residents are encouraged to be engaged in activities and entertainment. It really has the personal touch. And to now have a dedicated specialist dementia nurse available, plus a nursing team is such a luxury.

Reply from Branksome Heights, Home Manager at Branksome Heights

Thank you so much for writing such a lovely review, it is our pleasure to care for your father. Your wonderful comments have been shared with the amazing team at Branksome Heights.


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Review from David T (Son-in-law of Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Once again, the staff at the home have pulled off an amazing social occasion, this time was a fab quiz night. The staff all feel like our extended family, always make us welcome and nothing is too much trouble. This home is truly number one in my book.
Can't praise them all enough.
Thank you everyone.

Reply from Branksome Heights, Home Manager at Branksome Heights

Thank you so much for your kind words, we are so glad you enjoy our social events as much as we do!


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Review from J K (Friend of Resident) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having spent a huge amount (daily)of time at Branksome Heights visiting, all I can say is fantastic. Apart from the daily activities, entertainment, food and parties, the care is second to none. My friend calls it the 'best hotel' in Bournemouth. I have visited at all times of the day and evening and
it's always the same. I speak regularly to the staff and management, and can say every single one are fabulous. My friend went for 2 weeks respite, she loved it so much she decided to make it her permanent home, the best decision she has ever made. 4 months in, she is loving every moment being there.

Reply from Branksome Heights, Home Manager at Branksome Heights

Thank you so much for your lovely feedback, it is greatly appreciated.


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Review from Ali R (Daughter of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was time for Mum to have some extra support and we chose Branksome Heights after viewing several homes locally. We really like the atmosphere - more like a small hotel than a care home and the thought that has been put into both individual rooms as well as shared areas. We have been able to help
Mum customise her room with pictures and some furniture to make it feel as much like her own home as possible. She is well looked after and loves the staff and the food in particular. I love the respect that the team show Mum, allowing her to retain as much of her independence as possible. Everyone - the reception team, the carers and the leadership team - have made us all feel very welcome. We're all happy that we chose here for Mum's next chapter.

Reply from Branksome Manager at Branksome Heights

Thank you so much for taking the time to leave Branksome Heights such kind words.


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Review from Ruth S (Wife of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really sad that my husband had to go into residential care at a comparatively early age. However, I couldn’t have found anywhere better for him if I tried! My long list of concerns and queries have been met and my expectations have been exceeded.
The home is clean, bright and spacious and has
a warm, inviting atmosphere as soon as you walk through the door. The staff are wonderful and the food is very good which is a big plus for my husband. For the first time in almost a year, I can start to relax knowing that my husband is in a lovely place surrounded by kind and caring staff and is being really well cared for.
A huge thank you from me to the Branksome Heights team!

Reply from Branksome Manager at Branksome Heights

Thank you so much for taking the time to leave Branksome Heights such a lovely review.


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Review from Dawn P (Daughter of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first visit, I knew that Dad would be happy here and this was the home for him.
All my questions and worries were answered (and I had lots!).
The staff and management are caring and friendly.
The home is always clean.
As visitors we are always made to feel welcome and no matter how busy
the staff are they will find time to chat with me about Dad’s day.

Reply from Branksome Manager, Home Manager at Branksome Heights

Thank you so much for taking the time to write such lovely feedback.


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Review from Liz C (Daughter of Resident) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Branksome Heights for 7 months when she died, my whole experience of this home was one of professionalism, care, compassion and dignity. I would thoroughly recommend this home, and I am indebted to the staff there for their care of both my mother and us as a grieving family.

Reply from Branksome Manager, Home Manager at Branksome Heights

Thank you so much for your kind words; it was our pleasure and an honour to take care of your Mum, and we enjoyed getting to know you all too.


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Review from P K (Daughter-in-law of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very independent before she went to Branksome Heights. After a health scare, it was decided she needed more care. She soon adapted to the change and now realises it was the best decision for her. The staff are very friendly and helpful and very approachable. Although she doesn't interact much,
she is very happy and I know she is very well looked after.

Reply from Branksome Manager at Branksome Heights

Thank you very much for your kind words, it is our pleasure.


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Review from Michelle P (Daughter of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Branksome Heights since August 2021. It is, by far, the best care home in the area, chosen by my brother and we couldn’t be happier with the care and attention she has been given. Her room is beautiful and always clean and tidy. She is cared for by the staff with the utmost respect
and dignity and is always dressed well despite her condition. The reception staff always have a smile and greet you very nicely and you are introduced to everyone. There are always tea and cakes available if you are visiting. The menu is varied and of excellent quality, well done to the chefs. The daily activities are well-organised and varied. The manager is excellent in responding quickly to any questions and has arranged video calls for me to stay in contact with my mum as I’m overseas. Couldn’t wish for better care.

Reply from Branksome Manager at Branksome Heights

Thank you for your very kind words and review, it is our pleasure and privilege to care for your mother.


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Review from Roberta S (Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in my home now for nearly two years and I cannot praise it enough. I am very happy here, they have taken care of me through operations etc.
I recommend this home to all my friends who may come here one day.

Reply from Branksome Manager at Branksome Heights

Thank you so much for your lovely review, it is our pleasure and honour to take care of you.


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Review from Simon N (Son of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Branksome Heights now for more than two years and couldn't be happier.
The staff are friendly and clearly interact in a positive way with the residents, almost becoming friends. They are also extremely welcoming to visitors and nothing is too much trouble.
Mum's needs are well
catered for and we have every confidence in the way she is looked after.

Reply from Branksome Manager, Home Manager at Branksome Heights

Thank you for your kind words and feedback; it's appreciated.


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Review from S H (Daughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Branksome Heights for a number of years with Alzheimer’s. She is very well looked after by a professional, kind, helpful team. Mum receives all the care she needs and is encouraged to join in with the many and varied activities put on by the co-ordinating staff. The food is good and
plentiful. On my visits, I am always welcomed and given a detailed report of Mum. I would highly recommend Branksome Heights to you.

Reply from Branksome Manager, Home Manager at Branksome Heights

Thank you very much for such positive feedback; it is appreciated.


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Current Review Score: 9.9 (9.943)

Overview of Review Score

The Review Score of 9.9 (9.943) out of 10 for Branksome Heights is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 49 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.943 for Branksome Heights is calculated as follows: ( (549 Excellents x 5) + (33 Goods x 4) ) ÷ 582 Ratings = 4.943

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Branksome Heights is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (6)

Rebecca

Rebecca Hebditch

Job Title: Registered Home Manager

Joined: 2022

“As an experienced Registered Manager working in the Adult Social Care sector and NHS for over 18 years, my passion for providing excellent quality care delivered with kindness and compassion still remains fundamentally at the heart of my work. I am very proud to lead the team here at Branksome Heights where every member of staff follows the same ethos as myself.”


Helen

Helen Roy

Job Title: Deputy Manager

Joined: 2018

I have worked at Branksome Heights for the past 5 years and I am thrilled and very proud to be the Deputy Manager of such a kind and caring team.


Branksome Heights combines traditional with holistic care and ensures that each resident lives a full and enriched life and it is a pleasure to be part of that.


Beverley

Beverley Tomlinson

Job Title: Clinical Lead (Nursing)

Joined: 2025

Joining the dedicated team at Branksome Heights is a great opportunity for me, especially at this special time having newly received their Nursing Accreditation. I bring with me 37 years of nursing experience, the last 18 of which have been in the Nursing Home sector, with the last 10 years as Clinical Lead. I have previously worked as a Ward Sister in a local Private Hospital in Women’s Health and as a Breast Care Advisor, helping patients from diagnosis to follow up.


I am very happy to have joined such a fantastic team as Clinical Lead of Nursing, and look forward to developing this new, and extremely valuable additional level of care to the home to compliment the already successful Dementia and Residential care.


Carmen

Carmen Lonas

Job Title: Head Of Care

Joined: 2013

I have been working in care for over 11 years and Branksome Heights is my passion. I treat all residents as I would my own family. I am happy to see care staff improve in their work through my support and mentoring which is a key part of my role.


Karen

Karen Caswell

Job Title: Hospitality Manager

I have worked in administration for many years and in a variety of roles. I particularly love the Care Home environment and feel right at home here at Branksome Heights, helping to create a warm friendly welcome to the home. I enjoy meeting new people and building relationships with residents, families and staff.


Branksome Heights is only a short walk from my home and is in such a lovely area surrounded as it is by woods, and parks and close to the sea. It is a joy to see residents’ families coming along to take their loved ones for local trips out and for walks to Coy Pond and through the Chinese to the seafront. I enjoy being creative and love producing menu designs, writing our newsletters, and sometimes the occasional poem


Shalini

Shalini

Job Title: Administrator

I was delighted to join the team at Branksome Heights in July 2023 following studies for my Master’s Degree in Cybersecurity. Whilst studying I worked as an Administrator at the bank with the NHS. Everyone at Branksome Heights has been so welcoming and supportive, including the lovely residents. I started working in Hospitality/Reception and was delighted to be promoted to the role of Home Administrator. The Home is very beautiful with a warm friendly atmosphere and a special place to work. I am married with one small son, and in fact, my husband also works here at Branksome Heights as a Senior Night Support Worker. We both really enjoy working for Kingsley Healthcare and our work fits in so well with our family time too.


Frequently Asked Questions about Branksome Heights

What types of Care is Branksome Heights registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Branksome Heights provide?

Palliative Care, Day Care, Convalescent Care, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Branksome Heights have?

There are 47 Single Rooms.

What are the Facilities & Services at Branksome Heights?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Branksome Heights to the centre of Bournemouth?

1.2 mile(s) as the crow flies, distance by road may be significantly further.