Review from Jeffrey P (Son of Resident) published on 27 October 2021
Submitted via Website • Report

Overall Experience

My father asked to enter into a care home, and my wife and I visited quite a few, and we were looking for a place that we ourselves would be happy to live, and Branksome Heights ticked every box. The staff are all so lovely and always willing to assist in any way; he has settled in very well and enjoys

every aspect of the care provided. He has put on weight since entering and thoroughly enjoys the food. We are extremely pleased with our choice of Branksome Heights to look after my Dad. The residents are treated like family by all the staff, the building and rooms are spotless, and the decor is lovely. The activities for the residents are brilliant, and we know if we did have any questions, that we can always contact the staff anytime. We cannot recommend Branksome Heights enough and know that he is being cared for by brilliant staff.

Reply from Branksome Manager, Home Manager at Branksome Heights

Thank you for your positive review. We are all so pleased that your Father has settled in so well and is part of the Branksome Family.

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Review from S F (Daughter of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience

My mother has been in Bransome Heights since December 2020. She was unsettled for a while but since being moved to a different floor she seems/looks happier. I can't fault the staff they would bend over backwards to help! Lovely clean modern home. Could do with a little more communication between staff

etc. but overall extremely pleased mum is happy and settled in a lovely home.

Reply from Branksome Manager, Home Manager at Branksome Heights

Thank you for your comments. We look forward to the day when families can become more involved in all aspects of the home once again.

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Review from Pauline B (Daughter of Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience

During this dreadful period of COVID, the staff has done their utmost to facilitate visits. Unfortunately, as she was admitted during this period, we have not experienced all the home has to offer. However, my mother has a lovely room and seems content with her new life. It is very convenient to my

own home which allows me to pass and wave between visits.

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Review from Rosie N (Granddaughter of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience

Clinical staff are excellent and treat the residents with dignity.
Appear to be a lot of activities but they can be repetitive.
Food is good quality
Visitation has been well controlled during the pandemic.

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Review from C K (Resident) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience

I have been treated like a king - beans on toast at 4am? No problem - absolutely nothing was too much trouble. Staff are beautiful and wonderful. Truly brilliant.

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Review from P W (Son of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience

The home is well run and all the staff are professional, yet empathetic to the residents and families needs. Since mum was homed at Branksome Heights she settled fairly quickly and seems content there. All the staff I have been in contact with treat mum with respect while making sure she is happy.

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Review from S H (Daughter of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience

We cannot fault Branksome Heights and would recommend their services. Contacts are always professional, helpful and friendly. It is well designed, dementia friendly, clean and well maintained. The staff are caring, and have established a relationship with my father on which he depends and we greatly

appreciate the evidence of positive care that we see when we visit. This review is submitted in extraordinary times. Branksome Heights have been excellent in being Covid-19 free. Lockdown was difficult when we were not allowed to visit. My father had only been a resident for three weeks so we did not have the chance to get to know his new home. We were very grateful when the weekly 30-minute visits were arranged. Communication with Branksome Heights is very good. Although the experience is different from what we anticipated pre-Covid-19, Branksome Heights have responded well to the difficult situation. We value the care they provide and would recommend as a care provider based on our experience.

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Review from Roisin (Daughter of Resident) published on 9 October 2020
Submitted via Website • Report

Overall Experience

My mum joined the care home after I had visited about 15 others locally. I was immediately impressed by feel in the home and the fact that the home manager was able to understand our situation. Mum joined after being discharged from the hospital. The staff has really tried to get to know her and to

meet her needs. She has had a lot of 1:1 attention.

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Review from Valerie C (Daughter of Resident) published on 9 October 2020
Submitted via Website • Report

Overall Experience

I feel that dad has been kept safe during the recent Covid crisis. It has been great to be able to see him again and I think this has greatly helped his mental health. Dad does not like to join in the activities and this has isolated him a bit from us. It has been good to visit in his room which is

making things a bit more normal for him and he seems to have cheered up.

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Review from Yvette D (Daughter of Resident) published on 9 October 2020
Submitted via Website • Report

Overall Experience

Big mistake moving my 86-year-old father to Branksome Heights. Home Deputy Manager talks the home 'up' but once social distancing visits started, my mother and I witnessed the truth. We battled to get my father out of this care home due to the terrible treatment and raised a five-page complaint letter

to head office plus three-page complaint following the state my father was sent home to us in. I gave Kingsley Healthcare every opportunity to address but the response was to completely twist the truth, misquote me (which I can prove in writing) and brush under the carpet serious issues and totally disregard an extremely severe matter concerning my father and another resident. My father had a fall in the home, not reported to his next of kin. He was tugged by a carer resulting in a shoulder injury, three requests from my 85-year-old mother for him to be seen by a GP, ignored, just topical pain-killer applied. Left in agony for over three months. Dressed in other resident's clothes, poor hygiene. Care Home manager misleading over my father's care needs.

Reply from Tracey Millar, Operations Manager at Branksome Heights

We are sorry that this family feels deeply aggrieved in relation to the care received by a former resident of the care home. We have responded in detail to the complaints made by the family, having carried out a thorough investigation into all the allegations made.
A complaint had also been referred to safeguarding and no further action was deemed necessary. The regulators were also aware. In addition, our team have endeavoured to support the family.
However we have identified some issues as regards levels of communication between the care home and the family, and between staff team members at the home, which will be subject to further training and development as part of the process of continuous review and improvement of our standards of care.
For the avoidance of any doubt, however, we deny the allegations made relating to the safeguarding and wellbeing of the resident concerned, or that the family has ever been misled by our staff.

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Review from V B (Daughter of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience

I visited my mother at her care home yesterday. The staff were welcoming and polite. I sat in the garden with my mother. The deputy manager brought us out drinks, readily answered any questions I had. His rapport with my mum was delightful. My mum looked very well cared for, very clean and was very

happy. Obviously, a very professional, caring and lovely team looking after my lovely mum. Thank you.

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Review from B R (Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience

I appreciate all that is done for our comfort and wellbeing.

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Review from S U (Daughter of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience

Mum was a resident at Branksome Heights from October 2019 to February 2020 when she passed away. We chose Branksome Heights after looking at more than 20 homes in the area. We were very pleased with the care Mum received. They made a real fuss of her when it was her 100th Birthday.

Reply from Branksome Manager, Home Manager at Branksome Heights

Thank you for your kind words and it was a real pleasure to host a 100th birthday party.

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Review from Emily S (Friend of Resident) published on 28 February 2020
Submitted via Website • Report

Overall Experience

Lovely atmosphere, everybody is so friendly and helpful. All the residents are happy, and there’s always lots going on!

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Review from Demi T (Granddaughter of Resident) published on 28 February 2020
Submitted via Website • Report

Overall Experience

My grandma has been a resident at Branksome Heights for about three months. When I have been to visit; they always welcome me with a great atmosphere. She has socialised with other residents, and the whole experience transitioning her from her own home into care has now put my family’s mind at rest;

knowing she is in a care home which is of the highest standard and quality we could want.

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Review from S W (Partner of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience

My partner of over 35 years had to be placed in a home as an emergency, having three times unsuccessfully tried to escape from homes in the area. Social Service found the place in Branksome Heights - I knew nothing of this home, but the manager and other staff welcomed us despite it being a Sunday.

Since then he has been difficult to settle, but the staff have shown unstinting care, keeping in touch with all concerned.

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Review from J L (Friend of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience

My elderly friend has been a resident of Branksome Heights for almost 2 years. The staff are wonderful, so kind and helpful. My friend likes them all. He enjoys the food, there are 2 choices each day for lunch and a good breakfast. The home is very nicely decorated and has a welcoming atmosphere. I

have no criticisms!

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Review from G D (Son of Resident) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience

Favourably impressed with the standard of care given and received to and by my elderly mother resident for several months now above assistance given when required in various aspects of care. However, I know that she would like to have more assistance in her desire to travel further a-field, visiting

shops, local amenities, occasional meals out and church and social activities will require increased assistance to fulfil these desires and intentions.

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Review from Michelle C (Daughter of Resident) published on 21 October 2019
Submitted via Website • Report

Overall Experience

All of the staff at Branksome Heights are excellent....the management, the carers, housekeeping, catering, maintenance, activities. They are kind, friendly, patient, hardworking and fun and really do care for their residents. I've been so impressed with them all.

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Review from L B (Daughter of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience

From our first interaction of the phone, we were impressed and reassured by the friendliness of the staff and the welcome we all received was warm, open and welcoming. My Mum is updated regularly on how my Dad is doing and we feel that there are genuine care and concern, not just for him, but for my

Mum. The home really does feel like a home and has reassured us that we are making the right decision moving him from reception to permanent care.

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Branksome Heights

Care Provided by Branksome Heights

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Funding & Fees Guide for Branksome Heights

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