Branksome Heights

44 Branksome Wood Road, Bournemouth BH4 9LA
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9.9 125 Reviews
  • Branksome Heights, Bournemouth
Branksome Heights is a Nursing and Residential home for people who demand the finest environment for quality care in the Bournemouth and Dorset areas.

Architects have come up with a design that combines simple elegance with modern comfort.

Explore the services provided at Branksome Heights, which are designed to make every resident feel at home.

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Care Provided by Branksome Heights

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rebecca Hebditch (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (47)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 4

Funding & Fees Guide for Branksome Heights

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Nursing Care from £1,300
    • RESPITE Self-Funded Nursing Dementia Care from £1,300

  • * Subject to successful assessment
  • (these prices are only a guideline, please contact Branksome Heights to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Branksome Heights Reviews (125)

Total of 125, showing 81-100
9.9

Branksome Heights has a Review Score of 9.9 (9.943) out of 10, based on 49 reviews in the last 2 years. Over all time Branksome Heights has 125 reviews.

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Review from B C (Wife of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our very first visit, we have been very impressed by the general atmosphere of friendliness by all the staff and a feeling of calm. We have been kept informed all the time as to my husband's wellbeing and feel totally confident that he will be very well cared for.

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Review from M W (Daughter of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and professional staff.
Residents feel safe, which help the family feel reassured.
Rooms and home feels calming.
Clean and tidy.
Home is secure.

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Review from J S (Resident) assisted by family/friend published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot complain about anything in this home.
The staff are always polite, kind and patient.
The food is usually very good, you always get a choice and if you don't like something, you get an alternative. The staff are always very welcoming to visitors.

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Review from Kelly C (Daughter of Resident) published on 30 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being in the care home my dad has had a new lease of life, he has settled in really well and is so happy. The staff and management are really approachable and helpful and very caring.

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Review from Kimberley W (Daughter-in-law of Resident) published on 23 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a difficult but necessary time to place my father-in-law into a home. It was no longer possible for my mother-in-law to care for him at home. At the age of 90 and having spent 67 years together they needed to be apart, following a fall it would be no longer possible to care for him at home. All
the staff were so lovely and respectful. Unfortunately, his time in the home was only a short one as he sadly passed away, but as a family, we are so pleased and grateful for the wonderful care he was given, nothing was too much trouble.
The home was beautiful, clean and friendly at all times of the day, residents were calm and you could see happy with being there. The staff always greeted us with a smile and was forthcoming with how he was. I could not recommend Branksome Heights enough. Very professional but a real family feel could not have asked for more from a care home. Just sad he was not able to enjoy all the amenities that were available.
Highly recommend.

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Review from J W (Son of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful care home. We looked at others in the area before we chose Branksome Heights and were glad that we did. All of the staff really looked after my father with the greatest respect and care. I would recommend that anyone looking for a care home, look no further. Myself and all my family couldn't
have been more pleased.

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Review from E W (Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Branksome Heights for 1 week's respite care and am now thinking about moving in.
The care and quality of the home are excellent and all the staff are kind, caring and make you feel safe and secure.

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Review from Adam G (Grandson of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is very clean. The home is modern and well maintained. The staff are very caring and fully competent. The food is excellent. Facilities and activities are good and really help. Welcoming for all the family.

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Review from Leon T (Son of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are brilliant they all go the extra mile for all the residents and visitors and are happy to do so.
They all have big smiles on their faces nothing is too much trouble.

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Review from A G (Son of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had been wheelchair bound for some years but following a stroke lost the use of one side and was unable to eat solid food. The wonderful staff at Branksome Heights took him into their home and into their hearts and made his final 15 months relaxed and comfortable.
The home had all the facilities
and equipment to enable his care, tasty meals that he could manage and activities every day but the kindness and compassion of the staff made it special. Dad was always clean and tidy whenever we saw him and everyone made us welcome when we popped in. When we left for home we knew he was in safe hands. We will always be thankful that dad found a place at Branksome Heights.

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Review from Janet R (Daughter-in-law of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely satisfied with the quality of service from all members of staff, not only to the residents but also their families. Knowing that there is always someone available to discuss residents care is extremely important along with an 'open house' policy.

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Review from Kenneth R (Resident) assisted by family/friend published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable room. Service excellent, food excellent. Very well looked after. All staff are very kind and very good to me and my wife.

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Review from Julian P (Son of Resident) published on 29 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Branksome Heights stepped up quickly to provide urgently needed respite care for my 98-year old father following a series of falls at home. He settled there quickly and is now staying on. The facilities are light and modern, with pleasant sitting areas and dining room. The individual bedrooms are also
agreeable and spacious, with a very practical bathroom and access to a small outside patio. The staff have an excellent manner and have taken very good care of my father, enabling his condition to stabilise after a period of decline at home.
My only criticism would concern the food, with too few healthy eating options and especially very little fresh fruit or vegetables. It is, however, excellent that relatives and friends can join residents for lunch or tea in the dining room.

Reply from Branksome Manager, Home Manager at Branksome Heights

Dear Julian
Thank you for your kind comments. I am sorry that you have experienced some issues regarding fresh produce. We very rarely use frozen vegetables as we prefer to cook from fresh. We have fresh fruit available at all times and healthy options are available for all meals. We will make this clearer on our menus from now on.
Thank you for your comments.


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Review from Alan R (Son of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the first day I walked into Branksome Heights I have been impressed with the staff and the home. My parents are being very well looked after and my wife and I are always very well received when we visit. The staff are all very open and friendly. The room is excellent. We could not ask for more.

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Review from Caroline K (Daughter-in-law of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities and feel of Branksome Heights are amazing and the staff are very attentive. We move my mother-in-law to Branksome Heights from Coventry so a big move. We cannot overplay how relieved we are to have found this home. The manager and all her staff have been incredible, letting my mother-in-law
settle into her new home for the rest of her life.

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Review from David K (Son of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been looking after all my mum's affairs including the sale of her house and finding a care home. We have moved mum to Branksome Heights on a permanent basis and I cannot express my relief at the choice we've made. The facility itself is modern and bright but most importantly, the staff are fantastic.
Mum is very content with her move.

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Review from Julie O (Wife of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm welcome. My husband was looked after very well; clean and shaven, clean clothes. The staff were very caring, helping him with his meds. Food was nice and plenty of it. One well looked after chappy! Thank you!

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Review from Ronald M (Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this home a wonderful place to live in. I have made a new life here. I am a new man now.l the captain of this ship has steered me from turbulent waters to heavenly waters. If I had a million pounds I would, without hesitation, donate half of it to this home, although it does not need any further
improvements. I would recommend this home to anyone in need of care in the world compared to other homes.
The captain is fully responsible for this and needs utmost commendation and should be considered for higher promotion.

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Review from Bren N (Niece of Resident) published on 13 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my Aunty last week and was extremely impressed with everything about Branksome Heights. My Aunty has been in the home since August and was now in end of life care. On arrival, I was welcomed by reception and then escorted to my Aunty's room and offered a drink. I found the staff to be very
happy and helpful. The home was spotless throughout and has a lovely welcoming feel to it. On my second visit, I was made to feel very welcome and was offered lunch which was delicious.
I can’t thank the staff enough for looking after my Aunty with such care and thoughtfulness.
I would highly recommend Bransome Heights.

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Review from Heather B (Daughter-in-law of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always welcomed with a smile.
Friendly greetings.
Friendly assistance.
Caring and loving towards residents.
Clean and tidy.
Very relaxed atmosphere.

Reply from Berni Martin, Regional Sales & Marketing Director at Branksome Heights

Dear Heather


Thank you for taking the time to write a review for us at Branksome Heights, it means a lot to the team. I will have great joy in passing on your comments to all the staff.


Thank you once again.


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Current Review Score: 9.9 (9.943)

Overview of Review Score

The Review Score of 9.9 (9.943) out of 10 for Branksome Heights is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 49 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.943 for Branksome Heights is calculated as follows: ( (549 Excellents x 5) + (33 Goods x 4) ) ÷ 582 Ratings = 4.943

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Branksome Heights is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (6)

Rebecca

Rebecca Hebditch

Job Title: Registered Home Manager

Joined: 2022

“As an experienced Registered Manager working in the Adult Social Care sector and NHS for over 18 years, my passion for providing excellent quality care delivered with kindness and compassion still remains fundamentally at the heart of my work. I am very proud to lead the team here at Branksome Heights where every member of staff follows the same ethos as myself.”


Helen

Helen Roy

Job Title: Deputy Manager

Joined: 2018

I have worked at Branksome Heights for the past 5 years and I am thrilled and very proud to be the Deputy Manager of such a kind and caring team.


Branksome Heights combines traditional with holistic care and ensures that each resident lives a full and enriched life and it is a pleasure to be part of that.


Beverley

Beverley Tomlinson

Job Title: Clinical Lead (Nursing)

Joined: 2025

Joining the dedicated team at Branksome Heights is a great opportunity for me, especially at this special time having newly received their Nursing Accreditation. I bring with me 37 years of nursing experience, the last 18 of which have been in the Nursing Home sector, with the last 10 years as Clinical Lead. I have previously worked as a Ward Sister in a local Private Hospital in Women’s Health and as a Breast Care Advisor, helping patients from diagnosis to follow up.


I am very happy to have joined such a fantastic team as Clinical Lead of Nursing, and look forward to developing this new, and extremely valuable additional level of care to the home to compliment the already successful Dementia and Residential care.


Carmen

Carmen Lonas

Job Title: Head Of Care

Joined: 2013

I have been working in care for over 11 years and Branksome Heights is my passion. I treat all residents as I would my own family. I am happy to see care staff improve in their work through my support and mentoring which is a key part of my role.


Karen

Karen Caswell

Job Title: Hospitality Manager

I have worked in administration for many years and in a variety of roles. I particularly love the Care Home environment and feel right at home here at Branksome Heights, helping to create a warm friendly welcome to the home. I enjoy meeting new people and building relationships with residents, families and staff.


Branksome Heights is only a short walk from my home and is in such a lovely area surrounded as it is by woods, and parks and close to the sea. It is a joy to see residents’ families coming along to take their loved ones for local trips out and for walks to Coy Pond and through the Chinese to the seafront. I enjoy being creative and love producing menu designs, writing our newsletters, and sometimes the occasional poem


Shalini

Shalini

Job Title: Administrator

I was delighted to join the team at Branksome Heights in July 2023 following studies for my Master’s Degree in Cybersecurity. Whilst studying I worked as an Administrator at the bank with the NHS. Everyone at Branksome Heights has been so welcoming and supportive, including the lovely residents. I started working in Hospitality/Reception and was delighted to be promoted to the role of Home Administrator. The Home is very beautiful with a warm friendly atmosphere and a special place to work. I am married with one small son, and in fact, my husband also works here at Branksome Heights as a Senior Night Support Worker. We both really enjoy working for Kingsley Healthcare and our work fits in so well with our family time too.