Review from Gary C (Grandson of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience

Safe modern space with no clinical feel to it and well run by caring patient staff.
After choosing at haste for our first care home we took our time and considered lots in the area. This was perfect and I'd go there myself when the time comes!

Reply from Berni Martin, Regional Sales & Marketing Director at Branksome Heights

Dear Gary,
Thank you very much for taking the time to write a lovely review for our home. We are very pleased you chose our home after researching many in the area, we strive to ensure we deliver in all areas, and all our residents feel at home. We would be glad to welcome you when the time comes Gary!. I will pass on your comments to all the team. Thank you again.

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Review from Eileen B (Niece of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience

My aunty, her relatives and friends who visited her were treated with the utmost care and friendliness.
She was at the end of life care and was made really comfortable.
The level of staff training was excellent and very apparent in the handling of difficult situations.

Reply from Berni Martin, Regional Sales & Marketing Director at Branksome Heights

Dearest Eileen
All the team here at Branksome Heights thank you for your kind words, during a very sad time for you. We truly strive to deliver the best care in a loving home environment. I would like to thank you from the team and if you ever need our support in the future, please do let us know.

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Review from Richard (Son of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience

In August 2018 my mother moved into Branksome Heights and I have been so impressed and delighted by the attitude, dedication, friendliness and care provided by staff members in all roles. Family and friends who visited my mother all said what a lovely care home it is and I feel we were very lucky to

find Branksome Heights.
As my mother's condition worsened care stepped-up to accommodate her. Everything she needed was made available from their excellent facilities and I was fully informed regarding the best care for my mother who was always treated with kindness and dignity right up to and including the end of her life.
The care and wellbeing of their residents is clearly paramount to all staff a Branksome Heights and the gentle, inclusive family atmosphere was extended not just to my mother but to us, her family, nothing was too much trouble. My only regret is that due to her failing health my mother was unable to fully participate in the many stimulating activities provided.

Reply from Berni Martin, Regional Sales & Marketing Director at Branksome Heights

Dear Richard,
Thank you very much for your lovely review regarding the care your Mother received whilst she was staying with us, we are truly touched by your comments and I will pass this on to all the team, who will be overjoyed by your comments. We strive to deliver the best care at all times and ensure all our residents become part of the family. Thank you once again.

If you ever need any support in the future, you know where we are.

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Review from Susan G (Cousin of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience

This facility is remarkable. Their willingness to ensure my cousin's safety and comfort was 10-fold! They accommodated our large family group with some of us from the States. Our cousin went to the Lord a few days ago and she went peacefully. This is largely due to the facility and family by her side.

We applaud you! I am forever thankful.

Reply from Berni Martin, Regional Sales & Marketing Director at Branksome Heights

Dear Susan

I would like to thank you for taking the time to write a lovely review for our Home, I will have great pleasure in passing on your comments to our team.

Thank you once again, and all the very best to you.

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Review from Justine C (Granddaughter of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience

My grandma spent her last months here and it was so lovely. They treated her as if she were their own family. All the staff were so lovely and saw them treating all the residents with such care and love. All respected and treated with dignity. Was such a lovely place to come and visit my grandma and

she loves all the staff as they do her.

We were blessed to have such a wonderful place for her to live her final months. All staff made us feel very welcome too.

Well done Uncle and Auntie for finding such a lovely place! We will miss visiting her there, but obviously not as much as we will miss my grandmother.

Reply from Berni Martin, Regional Sales & Marketing Director at Branksome Heights

Dear Justine

All the team at Branksome Heights would like to thank you for your lovely review, It means so much to us when the care and service we strive to deliver is appreciated by our residents and their family. We truly believe that we offer a home from home environment and all our residents are family to us. If you ever need any further support in the future please do not hesitate to contact us. All the very best to you and your family xx

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Review from Frances C (Daughter of Resident) published on 25 January 2019
Submitted via Website • Report

Overall Experience

The staff at Branksome Heights are the best one could possibly hope for when it came to the care of my Mother. The staff, each and every one of them, is just full of care and love for all of their residents and was absolutely wonderful to witness.

They welcomed me to stay for a few nights within

the care home once my Mother was at ‘end of life’ stage. As this lasted a couple of weeks, each time I left to go home, I left with the reassurance, comfort and confidence that my dear Mum would be looked after to the very best standard of care and love.

They invite you to stay for meals at no cost, they cater for all dietary needs. They have private dining rooms on each floor for family and friends gatherings. They simply are the most splendid care home you could ever find for your loved one.

Thank you to every one of your lovely team of staff.

Reply from Berni Martin, Regional Sales & Marketing Director at Branksome Heights

Dearest Frances

We all cannot thank you enough for your truly lovely review, we as a family try and deliver the best we can to each and every one of our very dear residents, who we think of as family. I will pass on your appreciation to the team who will be overjoyed to hear this.

Thank you once again.

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Review from Susan E (Daughter of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience

The staff are very helpful and patient.
Also, the staff are very friendly with my mum is settling in. The premises are very clean, 24-hour care. Thank you.

Reply from Berni Martin, Regional Sales & Marketing Director at Branksome Heights

Dear Susan
Thank you for taking the time to write a review, its means a lot to the staff, I will pass on your kind words to the team. Thanks again

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Review from David E (Son-in-law of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience

The staff were very welcoming and polite.
This culture and experience is across all levels from management through to the care assistants.
The staff demonstrated tremendous patience, understanding and perseverance, particularly during the initial period of settlement by my mother-in-law.
The premises

are always clean, tidy and organised with good food and 24hour care. Well done and thank you.

Reply from Berni Martin, Regional Sales & Marketing Director at Branksome Heights

Dear David
Thank you for your kind words, we truly value your feedback and it really helps us maintain the standards and deliver exceptional service to all our residents. Thank you for taking the time to do this and will inform the team. They will be very pleased.

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Review from Eva Kate P (Granddaughter of Resident) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience

I came to visit my grandfather on Saturday 1st December and the residents were enjoying watching a Christmas sing-song.
All the staff were joining in and the atmosphere was amazing.
The residents were all having a lovely time and it was so lovely to see. The lady who was singing had everyone clapping

and singing along with her.
I was particularly impressed with one member of staff, what a lovely way she has with the residents.
Well done Branksome Heights - keep up the good work!

Reply from Berni Martin, Regional Sales & Marketing Director at Branksome Heights

Dear Eva

Thank you so much for taking the time to write a lovely review for our home, we strive to deliver the best care and attention to each of our family members. I will pass on your comments to the staff who will be delighted. Thank you once again.

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Review from F T (Daughter of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience

The staff are always polite and very helpful. The standard of care is excellent. Nothing is too much trouble.

Reply from Berni Martin, Regional Sales & Marketing Director at Branksome Heights

Thank you or taking the time to send in such a lovely and thoughtful review for our team at Branksome Heights. We will pass on your kind words to the team, thank you once again, if you ever need any further help or support please do let us know.

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Review from Danuta A (Daughter of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience

This care home is very clean. Smells good. The carers are very friendly, helpful and patient with everyone. Good entertainment and activities and I would have no hesitation to put her back here if needed.

Reply from Berni Martin, Regional Sales & Marketing Director at Branksome Heights

Dear Danuta, thank you for taking the time to send in a review for our home, we will pass on your thoughtful comments to our staff. If you need any help or support in the future please do not hesitate to contact us. All the very best to you and your family.

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Review from D M (Son of Resident) published on 3 August 2018
Submitted via Website • Report

Overall Experience

Pleasant care home with good facilities to care for residents.
Good menu choice.
Friendly staff.
Outside patio and small garden for residents to enjoy.
Large communal lounge with a separate dining area.

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Review from Hilary T (Daughter of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience

I am very happy with the care and support provided for my mother. The staff are lovely and nothing is too much trouble. They are always helpful, friendly and very caring.
The food is first class and of good quality.
They home is always clean and fresh. I am so pleased to find somewhere for my mum

where she is so well looked after.

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Review from David G (Friend of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience

Wonderful caring staff, who are very attentive. Home from home facilities, food excellent, wonderful easy access to all local attractions.

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Review from L H (Daughter of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience

The initial contact was excellent, the manager very welcoming as were all of the staff. The care provided to my mother as she recovers from a fall and subsequent operation has been good and the staff seem to be attentive. They are open to questions and responsive to feedback. There are a range of activities

available although I don't know how much my mother engages with them!

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Review from S W (Wife of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience

My husband in care, originally for 2 weeks respite, but stayed 2 months until he had a minor stoke - came out of hospital and passed away a few days later in the care home. During his stay, he was well looked after. Staff very efficient and attentive. Even concerned about my welfare. Nothing too much

trouble for them.

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Review from Helen H (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience

Very clean and tidy areas.
Food good (had a meal with my mother)
Mum was very well looked after and said the staff were very helpful and caring.

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Review from Helen R (Daughter of Resident) published on 20 March 2018
Submitted via Website • Report

Overall Experience

Mum went in for respite care in Jan after a bad fall hoping that her mobility would improve but that didn't happen and mum is a permanent resident. Even though she didn't want to be there but this was the best/safest option for her.
Mum likes routine and the staff have been marvellous in making her

settle in, from her hot tea first thing to hot milk at bedtime. We can't fault them, they are friendly, helpful and truly care for their residents. They have been enticing her to eat, even down to cooking her favourite meals. We are totally reassured that mum is receiving the best care possible. It's clean, bright with lovely furnishings and several quiet sitting rooms that family can go in but the main sitting room is lovely. The dining room is set out like a restaurant and the meals are beautifully presented. We have brought in pictures etc to decorate the room making it more homely. We have had problems sorting out her medicines, pain relief etc but we are getting this sorted.

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Review from Julia B (Friend of Resident) published on 19 December 2017
Submitted via Website • Report

Overall Experience

I cannot speak highly enough of the care my father received during the time he spent at Branksome Heights. The staff were warm, welcoming and attentive and took a personal interest in my father and genuinely cared about his wellbeing. The care home is new, clean and beautifully furnished and his room

was large, light and comfortable. In particular, I would like to praise the work of the manager and deputy manager who kept us fully informed when my father became seriously ill and required extra care. When I called at 11.00 pm from overseas to enquire about his condition, the deputy manager immediately called me back and took time to let me know how he was going. The home welcomes visitors at all hours and encourages residents to eat together and join in activities. I would certainly recommend it to friends and family.

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Review from Lesley S (Friend of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience

The home were very helpful and accommodating to assist with the move from hospital. The staff are very friendly and helpful. The facilities are good and the premises are very clean and well maintained.

Having visited several homes in the area, this one stood out as one with a good feel, very welcoming,

bright, clean and with staff that cared. I would and have recommended people to this care home.

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Branksome Heights

Care Provided by Branksome Heights

Good to Know

Funding & Fees Guide for Branksome Heights

Facilities