Portelet Cottage

32 Milton Road, Bournemouth BH8 8LP
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9.7 14 Reviews
  • Portelet Cottage, Bournemouth
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Care Provided by Portelet Cottage

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 16 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bipolar/Manic Depression
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Liliana Lazaroiu (Registered Manager)
  • Admission Criteria
    • Private,Local authority,NHS
    • Ages 50+
  • Room Information
    • Single Rooms (16)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for Portelet Cottage

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,500
    • Self-Funded Residential Dementia Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,500

  • This fee does not cover one to one charges.
  • (these prices are only a guideline, please contact Portelet Cottage to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-Road and off-Road available on first come first serve basis.


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Portelet Cottage Reviews (14)

9.7

Portelet Cottage has a Review Score of 9.7 (9.694) out of 10, based on 9 reviews in the last 2 years. Over all time Portelet Cottage has 14 reviews.

Overall Experience

  • 13
  • 1
  • 0
  • 0
  • 0

Date Published

14
2
5
9
5

Review from R W (Husband of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is small and intimate. It is well-run, spotlessly clean, and well-maintained. In all my frequent visits I have found the staff to show the greatest care, respect, and compassion to all the residents. Everyone there seems happy and content and that is especially so for my wife who has
diabetes, dementia, and is nearly blind among other things, yet she is always well dressed in clean clothes and well groomed. I could not be happier for my wife.

Reply from Liliana Lazaroiu, Home Manager at Portelet Cottage

Thank you for such a lovely review! We are very fond of your lovely wife; she is part of our extended family here at Portelet Cottage!


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Review from F N (Sister of Resident) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister came to Portlet Cottage a few months ago. She had been in hospital for a few months and had been very poorly. Since she arrived she has continued to improve physically and mentally. The loving care she has received has made such a difference to her. I haven't seen her so well or so happy in
a long time. I can't thank the lovely manager and her team enough. They really care. The home is clean and tidy and my sister has a lovely comfy room.

Reply from Liliana Lazaroiu, Home Manager at Portelet Cottage

Thank you for such a positive review which warms our hearts and makes to continue delivering support with the same passion and ethos here!


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Review from Mark P (Son of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care of this home for some time now and the love and attention she continues to receive is absolutely wonderful. The manager and her team do a fantastic job and it is so reassuring to visit my mum and see her so obviously happy and well cared for. Thank you to everyone at Portelet
Cottage for everything you do.

Reply from Liliana Lazaroiu, Home Manager at Portelet Cottage

Thank you Mark for such lovely feedback! Caring for your mother is a joy and honour for all the team at Portelet Cottage!


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Review from Sharon L (Daughter of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was admitted in April after spending 5 months in hospital and we saw a difference in him within a couple of days. We cannot praise the love and care that he receives from the wonderful staff there. They are always so cheerful, pleasant and polite. If we have any questions about anything they are
always very happy to help and explain anything. We are always informed about anything that Dad needs, whether it's about his medication, next haircut, everything. We are always informed about everything, which puts the family's mind at ease. We cannot praise our new family enough, (that is what it feels like on our visits). Our extended family.
Dad is happy and if Dad is happy we are very happy.
Thank you to all the staff, from management to the carers and everyone in between for all that you do for Dad and the love and care you give him.

Reply from Liliana Lazaroiu, Home Manager at Portelet Cottage

Thank you for such lovely feedback and for all of us here at Portelet Cottage is a great honour to care for your dad!


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Review from Steve G (Son of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn’t be happier with the love and attention shown towards my Mum during this last year of her life that she spent at Portelet Cottage. She passed away on Tuesday 26th peacefully and quietly. Everyone involved with her care always exhibited her dignity and affection to which I will always be thankful
and grateful.

Reply from Liliana Lazaroiu, Home Manager at Portelet Cottage

Thank you for such kind feedback, your mother was a special lady and she will be greatly missed by all of us. It was a great honour to cared for her with love dignity and respect and for the time spend with us she make our days brighter and full of joy.


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Review from Christopher B (Son of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Portelet Cottage in August 2018, throughout her stay all staff past and present have always been kind considerate and informative, with anything that cropped up ie if she had been feeling unwell or the doctor had been called and what medication she was on. Whenever I went to see
her either announced or if I dropped in “off the cuff “ she was always dressed and presentable. They had a hairdresser and a chiropodist once a month come in and Mum always liked having her hair done. They have always understood the type of care that a person with dementia needs. When she first went in she was always wanting to go home but she quickly got into the swing of things doing colouring or playing games until she became too unwell. The last two years she has been mostly uncommunicative due to her condition and having to be hand-fed. I would recommend this home to anyone who was looking to put someone into care, they care about.

Reply from Liliana Lazaroiu, Home Manager at Portelet Cottage

It was a great honour to take care of such amazing lady who spread love around and she will remain for ever in our hearts .Thank you for such a lovely appreciation !Regards Liliana


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Review from F H (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the team at Portelet Cottage highly enough, from the manager to the seniors, as well as the daily carers. They have all been incredibly caring, diligent, and compassionate not only to my mum as a resident but also to our family's needs as her health declined. Looking after us on each
and every visit. Whilst my mum was only with the home for a matter of months, they all ensured their ethos of 'caring as if family' stayed true. They made sure that Mum was comfortable and cared for, backed up by regular and responsive contact and planning with a local GP surgery and subsequently a district nurse. Whilst the building may not look plush or state-of-the-art, Mum needed a quiet, comfortable space to leave us on her terms and with dignity. That is what Portelet Cottage delivered for her and us - we will be forever grateful.

Reply from Liliana Lazaroiu, Home Manager at Portelet Cottage

Thank you for your kind words. It was an honour and a pleasure to care for such an amazing lady, even for a short time. We will always keep her in our hearts, and we do thank you for such amazing support received from all family members.


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Review from Lesley J (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where do I start... from the moment my dad arrived until the day he sadly passed away, the staff at Portelet Cottage were like family to him. He had dementia and got confused and frustrated on several occasions, but the staff always made him feel safe and loved. My sister and I live many miles away,
and it was a great comfort to us both knowing he was getting amazing care. We always got weekly updates via phone calls or email informing us of what kind of week he had had. We can not thank the manager and her wonderful team enough for the care and compassion they showed Dad, and they will be forever remembered by both myself and my sister. Thank you once again, Portlet Cottage, for all your love and support.

Reply from Liliana Lazaroiu, Home Manager at Portelet Cottage

Myself and team at Portelet Cottage thank you for such kind words. For us, was an amazing opportunity to care for such a lovely gentleman, and we will keep him close to our hearts forever.


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Review from Margaret H (Daughter of Resident) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t praise the home enough! They have gone out of their way to welcome my mum and make her feel at home. Their nursing care has improved mums pressure sores, she’s putting on weight and is happy. The manager has been especially helpful, liaising with both my sister and myself and going beyond her
role on occasions. All the staff we have met have been lovely and look after mum equally well. Hopefully mum will be able to make Portelet Cottage her final home, as we appreciate all the care and love she gets.

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Review from Emma R (Daughter of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care of my dad. The whole team go above and beyond in all aspects and always ensures all his needs are cared/catered for. My dad is made to feel very loved by the whole team at Portelet Cottage. Everything from personal care to food, to activities, to events, to personal touches around the home
- is exceptional. I wouldn't have my dad at any other care home, and I, my sisters and my uncle are all very thankful for their hard work and efforts.

Reply from Liliana Lazaroiu, Home Manager at Portelet Cottage

Thank you Emma for such kind words. We all love your dad and caring for him is a pleasure.
Liliana Lazaroiu
Registered Manager


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Review from Dave K (Husband of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Previous care home has made a wealth of difference to the home and the care of residents. The updates are ongoing, whether improvements to the home as a whole, individual rooms or the general well-being of the residents. There is still a fair way to go and I am aware these improvements will be carried
out tirelessly until completion.

Reply from Liliana Lazaroiu, Registered Manager at Portelet Cottage

Thank you for your appreciation and the team at Portelet Cottage will work tirelessly towards high standards.


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Review from S M (Sister of Resident) published on 3 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and the excellent carers have helped my brother to settle in quickly and well. The staff have gone out of their way to understand his needs and have done all they can to give him the one-to-one activity time he needs. He is happy and well looked after and that means the world to his family.
I can't commend the staff more for all the hard work they do to make the residents feel at home and feel like part of a family. Well done to all of them.

Reply from Liliana Lazaroiu, Registered Manager at Portelet Cottage

Thank you for such lovely feedback on the name of the team and we will continue to do our very best for all our residents. Your brother is a little star here and we all love to care for him!


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Review from Suzanne E (Daughter of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to give a review of the home that my mum has been a resident of for the last 20 months. It's a wonderful home and my mum is very looked after and cared for. The staff always give her respect and dignity. She has a lovely bright clean bedroom. Very homely. She gets lots of interaction during
the day and she has made friends there which is lovely to see.
Thank you Portelet Cottage, you are doing a great job!

Reply from Liliana Lazaroiu, Registered Home Manager at Portelet Cottage

Thank you for such a kind review. Your mother one of the our lovely ladies here at Portelet Cottage and for us is a great honour and pleasure to care for her!


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Review from Wendy C (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to review Portelet Cottage care home to tell you, that my mum has just died in Portelet Cottage after it being her home for nearly 5 years. I can't begin to tell you of the kindness shown to Mum, we were called into the home and the doctor explained that mum was nearing the end of her life, the
home was very happy to continue loving and caring for mum. I want to tell you our mum received the best care, she was not left alone at all. The home even had someone sit with her all night, the staff were so gentle keeping her washed a change of nightie hair brushed and they bought some glycerine and lemon swabs to keep her mouth fresh, the staff sat and comforted us and kept bringing us drinks and sandwiches, I know mum went very peacefully surrounded by the most wonderful staff. Every single one of them treated mum like she was their mum with love and kindness and care. Portelet cottage is a wonderful home the manager and her staff give 100% kindness and care to all their residents. Thank you.

Reply from Liliana Lazaroiu, Home Manager at Portelet Cottage

It was our honour and privilege to take care of an amazing lady like your mother.
She will always be remembered by all staff at Portelet Cottage!


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Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for Portelet Cottage is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.794 for Portelet Cottage is calculated as follows: ( (83 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 102 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Portelet Cottage is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 16 registered maximum number of service users is 3.2, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Portelet Cottage

What types of Care is Portelet Cottage registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Portelet Cottage provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Portelet Cottage have?

There are 16 Single Rooms.

What are the Facilities & Services at Portelet Cottage?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Portelet Cottage to the centre of Bournemouth?

1.1 mile(s) as the crow flies, distance by road may be significantly further.