Richmondwood

19 Richmond Park Avenue, Queens Park, Bournemouth BH8 9DL
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9.7 41 Reviews
  • Richmondwood, Bournemouth
Richmondwood is a Bournemouth care home that offers a pleasant and scenic location, where skilled professionals carry out quality elderly care provision while remaining versatile towards residents' lifestyles and personal freedoms.

Carers have shown good success in maintaining a homely atmosphere in which residents feel respected, without compromising on the efficiency of daily care practices.

The home is ideal for wheelchair users and has its own activities programme.

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Care Provided by Richmondwood

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 22 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Richmondwood Ltd
  • Person in charge
  • George Smee (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (22)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for Richmondwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,500
    • Self-Funded Residential Dementia Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,500
  • (these prices are only a guideline, please contact Richmondwood to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Plenty of parking on site.


Richmondwood Reviews (41)

Total of 41, showing 1-20
9.7

Richmondwood has a Review Score of 9.7 (9.727) out of 10, based on 8 reviews in the last 2 years. Over all time Richmondwood has 41 reviews.

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Review from Catherine M (Sister-in-law of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit this person at least once a week. When I see him, he is always clean and well-kept. The staff do everything for him. Lovely food and such a warm atmosphere, he seems to be very happy there. 5-star treatment.

Reply from Holly Glazer, Business Manager at Richmondwood

Thank you so much for your review. I will pass your words on to the team.


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Review from Sarah D (Daughter of Resident) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is happy and settled in the home. The staff team are lovely and take good care of everyone. The facilities are excellent and lots of activities are organized. There are good links with the local surgery and health care is prioritised.

Reply from Holly Glazer, Business Manager at Richmondwood

Thank you for your review, Sarah. We're so pleased that your mum is happy and settled with us.


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Review from T J (Resident) assisted by family/friend published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy I am here.

Reply from Holly Glazer, Business Manager at Richmondwood

Thank you for your review. We're so pleased you're happy.


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Review from Theresa J (Wife of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has dementia. It was taken out of my hands that he went into a care home and I am so pleased he is in this one. It is such a lovely place and the staff are just wonderful, very caring, friendly and happy, nothing is too much trouble.

Reply from Holly Glazer, Business Manager at Richmondwood

Thank you so much for your review Theresa, we really appreciate it.


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Review from S S (Brother of Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family friend feels safe and his needs are always met. He gets the best experience and feels valued. The staff are amazing and professional. Thank you Richmondwood for putting a smile on resident's faces. Keep up with the good work.

Reply from George Smee, Manager at Richmondwood

Thank you so much for your kind words. We are all passionate about what we do and giving our residents the very best. I am so pleased that it is recognised.


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Review from T D (Friend of Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home filled with love and care. The staff are wonderful and take such good care of every single resident each day. The activities are very inclusive and allow excitement and fun for the residents.

Reply from George Smee, Manager at Richmondwood

Thank you so much. Your kind words mean so much. Thanks for all you do to support the staff and residents. It is so appreciated.


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Review from Lesley W (Daughter of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was fast tracked by the hospital for palliative care. The NHS/Social services team couldn't find anywhere suitable and, thank goodness I found Richmondwood. From the first phone call to the last visit, we felt so supported by the staff. The care my Dad got was exemplary, and the relationships
he and the staff formed gave us such peace of mind. It was a tough seven months and I can't imagine having done it without the support of the care team. A care team is the best description I could give from the manager to the cleaner, everyone plays their part and we felt part of the Richmondwood family. Their social media page shows the range of amazing activities that are on offer for all abilities.

Reply from Holly Glazer, Business Manager at Richmondwood

Thank you so much for this lovely review, I have shared it with the team to remind them how wonderful they are.


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Review from L L (Daughter of Resident) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only praise this establishment. Administrative efficiency. Prompt and sympathetic response to queries and needs. Staff warm, friendly and sincere in their care and involvement.
Since my father has been at Richmondwood I am persuaded that the atmosphere of homeliness and security has served to
improve his wellbeing.
Although he is unable to benefit or take part in the activities proposed I have seen what is programmed and find them varied and interesting.

Reply from Holly Glazer, Business Manager at Richmondwood

Thank you for your feedback, we really appreciate it.


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Review from S C (Friend of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so impressed with the overall care my neighbour received. Nothing was too much trouble, such friendly staff. Wonderful surroundings, garden, rooms, view from the room window. Very clean and made visitors very welcome too. Highly recommend.

Reply from Holly Glazer, Business Manager at Richmondwood

Thank you. He is a pleasure to have here with us.


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Review from Issac J (Regular Volunteer) published on 5 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Be rest assured of excellent service, state of the art facilities, and well trained staff at Richmondwood. A stickler for Covid-19 policies, proper hygiene and CQC compliance. Truly a topnotch rest home that stands out from the crowd.

Reply from Holly Glazer, Business Manager at Richmondwood

Thank you for your review. We really appreciate your kind words.


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Review from L H (Friend of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb standard of compassionate care. This home feels like a home. Yesterday was Tuesday at the proms day, the residents watched the proms together, sang along, laughed at Norman Wisdom falling into a box together all whilst enjoying light refreshments and the company of the marvellous in-house entertainment
coordinator. They were all so happy.

Reply from Holly Glazer, Business Manager at Richmondwood

Thank you for your review. We really appreciate your kind words.


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Review from J D (Son of Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is staying at Richmondwood for four weeks respite and absolutely loves the staff and the home. The whole team is so friendly, kind and always very helpful. Nothing is ever too much trouble.
The new manager and the home's owners are very friendly, kind and always willing to help with anything.
The food is nice and the gardens are simply beautiful. My dad speaks very highly of Richmondwood care home and we will be recommending it to family and friends!

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Review from Martin H (Friend of Resident) published on 13 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend at Richmondwood once a week. He is extremely well looked after and cared for by an excellent team. There are excellent daily activities to keep residents stimulated. The food is very good and the new manager is very helpful. My friend really enjoys living at Richmondwood Care Home.

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Review from Liliana M (Private Carer of Resident) published on 9 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely person-centred residential home that emphasises the importance of family and good quality of care. Friendly and kind staff and management. Homely environment and beautiful garden. A home from home!

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Review from Gareth J (Son of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having seen inside many nursing homes across the UK I think the care and compassion, combined with consideration makes Richmondwood exemplary.
We were lucky that my mother had the opportunity to receive their care in the short time she had.
Well done and thank you.

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Review from Jaqui B (Daughter of Resident) published on 15 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Richmondwood for a few years and considers it to be his home from home. He is so happy, the staff are wonderful, and the food is all freshly prepared every day to provide him with a really healthy and varied diet. The home is always spotless, and the recent refurbishments
have been made with the residents' comfort in mind. There are activities most days of some kind, and certainly, my father looks forward to them very much! His favourite room is the conservatory and I usually sit there with him when I visit. I would highly recommend Richmondwood to anyone looking for a homely and relaxed atmosphere, as well as good care and surroundings, for their relative or friend.

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Review from Michelle F (Daughter of Resident) published on 15 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely and homely. My mother stayed there in respite from the hospital for 5 months. All the staff were very kind and understanding and helped my mother recover enough to be able to go back to her own home. Almost every day there were activities. Meals were homemade. The staff and the management were
very accommodating.

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Review from Jeff H (Son of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 88-year-old mum stayed at Richmondwood for one week while building works were going on at home. She thoroughly enjoyed the experience. The staff were professional and incredibly friendly. They made her very welcome and looked after her so well. She compared it to being on holiday!

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Review from Norma H (Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food was excellent. The staff are very helpful. Refreshments always available. Thanks to all the staff for a lovely stay.

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Review from Marie F (Relative of Resident) published on 2 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Richmondwood is of the highest standard, I visited my cousin most days and she was cared for with competence humour affection and compassion. I never felt worried when I left her having witnessed such high levels of professionalism. I was always made to feel welcome and nothing was too much
trouble. The home is very clean with wonderful facilities such as a lovely conservatory and a beautiful garden to sit in
I would recommend this home to anyone looking for a safe caring establishment for a loved one, it is an exceptional home staff with a very special staff team.

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Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for Richmondwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.927 for Richmondwood is calculated as follows: ( (89 Excellents x 5) + (7 Goods x 4) ) ÷ 96 Ratings = 4.927

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Richmondwood is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Richmondwood

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Meet the Team (4)

George

George Smee

Job Title: Registered Manager

Joined: 2022

George was our Manager for 2 years back in 2006-2008 and has remained close friends with Holly. Since 2008 she has gained a vast amount of training and experience in various health and social care settings and we are thrilled to have her back at the helm.


Sarah

Sarah Pillinger

Job Title: Deputy Manager

Joined: 2011

Sarah (aka Pilli) joined Richmondwood in August 2011 as a Sunday cook and has worked in most of the roles within the home, including Registered Manager. She has completed her Level 3 in Health & Social Care, and is a fountain of knowledge and great support to George and all the staff.


Holly

Holly Glazer

Job Title: Business Manager

Joined: 2008

Holly took over the running of Richmondwood in February 2008. She has completed NVQ 3 & 4 in Health & Social Care and Leadership & Management in Care Award. In January 2020 she became the Business Manager to spend more time on business matters and provide support to the Manager.


Lucy

Lucy Glazer

Job Title: Facilities Manager

Joined: 2011

Lucy joined the family business in 2011 and is responsible for the maintenance of the home and garden.


Frequently Asked Questions about Richmondwood

What types of Care is Richmondwood registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Richmondwood provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Richmondwood have?

There are 22 Single Rooms.

What are the Facilities & Services at Richmondwood?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Richmondwood to the centre of Bournemouth?

1.6 mile(s) as the crow flies, distance by road may be significantly further.