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Seacliff Care Home has a Review Score of 7.8 (7.848) out of 10, based on 3 reviews in the last 2 years. Over all time Seacliff Care Home has 4 reviews.
Review from J P (Daughter of Resident) published on 12 July 2024
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Mariana Csukor, Registered Manager at Seacliff Care Home
Thank you so much for your kind and thoughtful message. We're delighted to hear that you find our atmosphere warm and welcoming. Our team is truly dedicated to creating a comfortable and joyful environment for our residents and it's wonderful to know that their efforts are appreciated. We're glad that you enjoy the garden and the activities we organise always a pleasure to see everyone come together. We take great pride in catering to the individual needs of our residents and their families and we're happy that you've noticed our attention to detail. Your feedback means a lot to us and it inspires us to continue providing the best care possible. Thank you once again for your kind words. We look forward to creating many more happy memories together.
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Review from Debbie M (Partner of Resident) published on 15 April 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Mariana Csukor, Registered Manager at Seacliff Care Home
Thank you so much for sharing your heart-warming feedback about the care your partner is receiving at Seacliff. We are delighted to hear that you both feel supported and reassured by our team. It's our priority to create a welcoming and nurturing environment for both our residents and their loved ones, and knowing that we are achieving this means the world to us. Your recognition of the staff's efforts and the positive atmosphere they foster is greatly appreciated and will be shared with the entire team they will be thrilled to know their hard work and dedication do not go unnoticed. We also value open and timely communication and are pleased it has been effective for you. Thank you once again for your kind words. Please never hesitate to reach out if you need anything or have any further suggestions on how we can improve our service. Your feedback is invaluable to us. We look forward to your next visit, and of course, a cup of tea will be waiting!
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Review from Gail O (Daughter of Resident) published on 15 March 2024
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Mariana Csukor, Manager at Seacliff Care Home
We are deeply saddened by the passing of your father, an esteemed gentleman who touched the hearts of everyone at Seacliff Care Home. Our heartfelt condolences go out to you and your family during this difficult time. Your father's presence at Sea Cliff was cherished, and we fondly remember the time he spent with us. We want to assure you that there has been a miscommunication regarding the 3,508 refund, which has already been paid. Throughout your father's stay, we maintained open and effective communication with you and your family, and we deeply value the trust you placed in us. We understand your frustration with the delay in receiving the refund, and we are actively addressing this issue to prevent such occurrences in the future. Your feedback is invaluable, and we are committed to resolving this matter promptly. Once again, please accept our sincere condolences, and know that we are here to support you during this challenging time.
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Review from Russell J (Son of Resident) published on 18 June 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Karen Curtis, Manager at Seacliff Care Home
Thank you for your kind words. It is our privilege to care for your father.
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The Review Score of 7.8 (7.848) out of 10 for Seacliff Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.306 for Seacliff Care Home is calculated as follows: ( (22 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 36 Ratings = 4.306
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.542 Points relating to the number of positive Reviews for Seacliff Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8. 2 Positive Reviews ÷ 4.8 = 0.417
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Apr 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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