Kingland House Residential Home

24 - 30 Kingland Road, Poole BH15 1TP
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9.8 50 Reviews
  • Kingland House Residential Home, Poole
Kingland House Residential Home is located a short distance from Poole Park in Dorset.

The park has a large lake with wildlife, swans geese and a miniature railway and boating facilities and is a five-minute walk from the local town centre and a short drive from Sandbanks beach, quay and old town.

The home has multiple lounge areas, one for activities and one for relaxing in quiet. The grounds feature landscaped gardens which residents can enjoy and admire from the home's dining room conservatory or in person during the warmer months.

Residents at the home can enjoy freshly prepared meals on a daily basis, with special dietary requirements being catered for.

Residents at the home are encouraged to bring personal items to make themselves feel at home as they settle into their new surroundings, while the home has a team of activities co-ordinators who provide a range of inspiring activities for residents to participate in and socialise, including a regular quiz and exercising to music.

Kingland House Residential Home hosts entertainers and organises regular outings and school visits.

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Care Provided by Kingland House Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tracy Waite (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018

Funding & Fees Guide for Kingland House Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,400
    • Self-Funded Residential Dementia Care £1,300 – £1,400
    • RESPITE Self-Funded Residential Care £1,300 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,400
  • (these prices are only a guideline, please contact Kingland House Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Kingland House Residential Home Reviews (50)

Total of 50, showing 1-20
9.8

Kingland House Residential Home has a Review Score of 9.8 (9.804) out of 10, based on 20 reviews in the last 2 years. Over all time Kingland House Residential Home has 50 reviews.

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  • 14
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Review from G R (Sister of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to the staff at Kingland House for the ongoing care they give my brother as his Dementia has progressed and mobility decreased. I am kept fully informed of significant changes and consulted when necessary. Thank you to all involved with his care.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for taking time to leave a lovely review.


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Review from Jeff C (Husband of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given by the staff, and the facilities, at Kingland House, Poole, is consistently excellent and cannot be faulted. As a regular visitor I am made welcome and appreciated. I look forward to my visits and always leave feeling uplifted and that my wife, a resident, is in the best possible place
given her condition.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your lovely review, Kingland House takes pride in knowing that families feel welcome to our home.


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Review from Brian E (Husband of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the people who work in Kingland are lovely. They are very professional, kind and caring. The accommodation is first class and comfortable. I love how you provide entertainment and activities for residents. Everyone feels welcome including the visitors and it feels like home from home.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your lovely review, the team at Kingland House like to make sure everyone who visits is welcomed to our home.


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Review from Neil T (Friend of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Kingland functions well with enthusiastic and caring staff. A wide range of activities helps to interest the residents. My friend, who I visit at the home, seems happy given the limitations he now has to live with.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, our care and activities team take time to speak with our residents so they can ensure activities cater for all our residents needs and interests, we hope our visitors enjoy them too.


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Review from C T (Daughter of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is happy and well looked after by the continuing care and support received by the staff on every level. I cannot express enough how the kindness and support that the staff give my Dad makes such a difference to his overall mental and physical health. Despite having a number of health issues that
are debilitating and progressive, he looks better than before he became a resident 18 months ago. Most importantly, he is settled and happier, and feels safe and comfortable. Thank you, everyone, for making this happen, and giving back some quality of life to Dad.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your kind words, the team at Kingland House pride themselves on the quality of care that is provided.


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Review from Marion B (Daughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly father moved into the home a few months ago. He has settled well and is very happy in his new surroundings.
The staff and management are kind, caring, understanding and professional.
Not only have they made my Dad feel welcome they have also made us as a family feel included too.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, it's very important to us that our residents and their families are made to feel welcome and part of Kingland House.


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Review from P M (Daughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very well looked after at Kingland House Residential Home. Several different members of staff check to see if she needs anything during the day and nothing is too much trouble.
There are plenty of activities for residents to participate in should they wish.
There is also a lovely garden
to sit in whilst the weather is good and both residents and visitors are welcome to use it.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, I am very proud of the team at Kingland House.


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Review from Elaine D (Granddaughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately due to a life-changing illness, my grandfather is no longer able to live independently at home. It was a difficult decision to find a care home for him, but I can't fault Kingland House at all. They have done everything possible to encourage my granddad to join in with the many varied
activities and the room he has is kept immaculately clean. The staff area is always friendly, smiling and very welcoming. I honestly can say I have peace of mind that he is being well cared for and it's nice to see all the photos etc. on the social media channels. I wouldn't hesitate to recommend the home whether it's for rest bite or on a more permanent basis. The location of the home is perfect for a walk to the park or into town.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, one of our many aims is that families have peace of mind as well as our wonderful residents.


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Review from P M (Son of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were friendly, helpful and competent. We always felt that Dad was being well cared for. We were impressed that residents always left their rooms to eat in the dining room, regardless of how much effort it took.

Reply from Tracy Waite, Manager at Kingland House Residential Home

Thank you for your review, the team at Kingland House are dedicated in all they do and we are happy that you have been left with a positive impression.


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Review from L L (Daughter of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Kingland House for just over 3 years. She arrived very unwell and anxious but with kindness, patience and good care, her health and wellbeing slowly returned. I visit weekly and have been lucky enough to join in with chair exercises, I’ve had a game of bingo, I’ve also
seen many different singers while visiting. Kingland House share a lot of photos on social media of the residents enjoying the activities and outings. It’s lovely to see the residents having fun. The location of Kingland House is perfect for a walk into town, Poole Quay or Poole Park. There is always a wheelchair available to use.

Reply from Tracy Waite, Manager at Kingland House Residential Home

Thank you for your review, we are happy to hear you are enjoying the activities when you visit, we like to encourage our residents' families to join in so everyone can enjoy the fun.


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Review from Sarah J (Daughter of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very grateful for the level of attention and professionalism demonstrated by all the staff. If we raise queries, they are dealt with very quickly. Good level of care and understanding about issues arising for someone with dementia. Good link up with local GP. Garden is lovely and so well maintained.
Thanks to everyone.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, the team at Kingland House take pride in all they do.


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Review from Wendy G (Daughter of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, cleaners and entertainment staff are very friendly and professional in everything they do. My mum is bedbound and when we ask them to come in and see to her, they are there quickly and nothing is too much trouble. They are all hard-working and caring individuals and a special mention to the
receptionist at the door - she is always polite and she has to keep getting up to let us in and out. Thank you Kingland House, my mum is well cared for and it puts the family's mind at rest.

Reply from Tracy Waite, Manager at Kingland House Residential Home

Thank you for your review and your lovely words, I am very proud of the team at Kingland House.


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Review from Tina T (Daughter of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Kingland House for a few years with dementia. It’s the wonderful care from the staff and amazing carers that she is so comfortable and all her needs taken care of.
They keep me informed of any changes or concerns and there is never an issue if I want to see her. I live a long way
from the care home and they understand this and accommodate my visits to see her. It’s a lovely kind, caring, compassionate home. There are always things happening to stimulate the residents. Unfortunately, my mum can’t join in these but it’s lovely that others can. I used to worry constantly about her, but I know she has the best care from the home and her needs are met.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, I am very proud of the team at Kingland House.


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Review from Carol G (Daughter-in-law of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has been in Kingland House for a couple of years and is very happy there.
If I have had any issues, they have been sorted quickly.
All the staff at Kingland House are very helpful and friendly.
The only downside I would say is that some of the meetings or events are during the working
day, and as we work, we are not able to attend.
As long as mum is happy, then the family is happy.
Many thanks to all at Kingland House.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review. I am very proud of the team at Kingland House; we are looking to present more events in the evenings during this year and meetings to allow more family members to attend.


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Review from Carol O (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum agreed to try two weeks of respite care over Christmas and is now on her second two weeks with the intention to make it permanent.
She settled in very well within a few days, enjoying all the company. She really enjoys being in the lounge and playing games, etc.
She has a nice quiet, ground-floor
room and is well cared for.
It’s lovely to see that she is happy there.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review; I am very proud of the team at Kingland House. It is our aim that our residents and families are happy in their time spent here.


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Review from David M (Son-in-law of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother-in-law continues to be excellent. On my last visit to the home, I was struck by the level of professionalism exhibited by the staff. I was delighted to see the extra attention to detail to ensure all residents celebrated Christmas.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, I am very proud of the team at Kingland House.


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Review from C A (Sister of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has lived in the home for some years and is very happy living there. She feels well cared for and enjoys the routine. She feels that she has a good rapport with the staff, which is wonderful. She particularly enjoys the in-house activities, especially the entertainers. She loves her meal times
and the food choices. I always feel that the home has a great team of staff, receptionists, activities organisers, cleaners, kitchen staff, maintenance, carers and managers, they will always go out of their way to help and nothing is too much trouble.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, I am very proud of the team at Kingland House.


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Review from Alison B (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been settled at Kingland for a few years and is well cared for, with good food and a variety of entertainment. Recently, she has been unwell, and I felt the staff truly cared for her well-being and kept me well-informed of her condition.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review; I am very proud of the team at Kingland House.


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Review from L H (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always well looked after by all the staff. Plenty going on for everyone if they care to take part. Health care is carefully managed. Food choices are good. Staff have plenty of time with their charges. No evidence that people are being rushed.

Reply from Tracy Waite, Manager at Kingland House Residential Home

Thank you for your review, I am very proud of the team at Kingland House.


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Review from Denise T (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only got the highest of praise for this care home, my mother has been a resident for nine months and she is happy! The staff are friendly, helpful and provide excellent care. The house itself has a good atmosphere, food is good, lovely gardens and there is always lots going on for the residents.
Thank you everyone at Kingland House for looking after my mother so well.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, I am very proud of the team at Kingland House.


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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Kingland House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for Kingland House Residential Home is calculated as follows: ( (189 Excellents x 5) + (46 Goods x 4) ) ÷ 235 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingland House Residential Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jan 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Tracy

Tracy Waite

Job Title: Registered Manager

Tracy, who is originally from London but has lived in Dorset since 1977, has worked in care on a personal and professional level for 33 years.
Tracy is passionate about maintaining high standards in the care environment. This passion focuses her to lead the team alongside Maria at Kingland House. As the previous Head of Care at Kingland, Tracy has learnt new qualities and skills that she can use in her role as Deputy Manager.


Frequently Asked Questions about Kingland House Residential Home

What types of Care is Kingland House Residential Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kingland House Residential Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Kingland House Residential Home have?

There are 44 Single Rooms.

What are the Facilities & Services at Kingland House Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kingland House Residential Home to the centre of Poole?

1.1 mile(s) as the crow flies, distance by road may be significantly further.