Review from Susan H (Friend of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience

The staff I have dealt with seem caring and do a good job. Clothes go missing and the resident's hearing aids have been lost on two occasions. Although she does take them out I have asked that before she is moved to check that her hearing aids are located. Often dead batteries in the aids and she is

sat not being able to hear.

Reply from Tracy Waite, Manager at Kingland House Residential Home

Morning Susan, I would like to offer you the opportunity to come in and discuss your concerns, I have also emailed, I await your response.
Kind Regards

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Review from Peter P (Son of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience

My mum tells me that she's very happy to be in the home. We are very assured that she is very well looked after. The food is good, the surroundings are pleasant and the staff are excellent. I think it literally adds years to her life.

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Review from Lindsey F (Daughter of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience

A Queen's Jubilee party was organised for residents, in the lovely gardens (if wet in the conservatory!). I think nearly every resident was out in the garden which was lovely to see and visitors aplenty which, after the last 2 years, was a joy. Great effort was put in from every member of staff from

kitchen, cleaning, reception and the caregiving staff. Really nice atmosphere with lovely touches like an ice cream cart and jubilee hats and flags, with songs that stirred the memory banks. My mother stayed in the sunshine for a full 3 hours which was lovely for her and me! And this really seemed to raise her mood and memory. She enjoyed the lovely tea party with cream scones and cupcakes. I saw how the staff treat residents and their colleagues, like a little family and this makes it a special caring place.

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Review from T S (Daughter of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience

My dad moved into the home in February 2022. He is deaf, partially sighted and has mobility issues. We were worried about him moving in as he is incredibly clever but due to his physical issues he could be overlooked. He is also very easy going and won’t demand any attention. However, the team are

lovely with him and he has settled in well. He loves the team, the food, the garden area and his room. We are very grateful to see him happy as he has lived independently until now but at the age of 94, he needs additional support.

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Review from J M (Daughter of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience

My father is always well dressed and appears to be happy. He likes the carers and the food. All staff are very welcoming when I visit. There seems to be frequent and varied activities with well cared for and pretty gardens.

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Review from C K (Daughter-in-law of Resident) published on 5 June 2022
Submitted via Website • Report

Overall Experience

Mother-in-law has been at Kingland House Residential Home for just over 4 years. She is happy there and never complains. Her room is nice and she has plenty of space. There is a good amount of entertainment which she generally joins in. She particularly liked the trips out which are still suspended

which is a shame. Hopefully, they will start again soon. There were some difficulties during Covid lockdowns and restrictions when checks on room contents/clothing and personal essentials were rare but that has been resolved. Admin staff are helpful. The cost has increased substantially over the past 2 years - I hope that will not continue. I do feel that self-funders are taken advantage of financially - I doubt social care residents are charged anywhere near her costs!

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Review from Michael M (Son of Resident) published on 5 June 2022
Submitted via Website • Report

Overall Experience

My mother has been a resident for 5 years now. During this time I have been totally satisfied that her care needs have been fully delivered. The atmosphere within the home is very relaxed and extremely friendly. Communication with all the staff is very easy and open. Activity organisation is excellent

and caters for the wide range of resident abilities. The standard of catering offered is to an extremely high standard with varied menus and is delivered in a very sunny and well-placed restaurant. I fully recommend Kingland House Residential Home as a top class care provider.

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Review from Gwendoline P (Wife of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience

I cannot thank the staff at Kingland House enough for all the help and kindness shown to myself, my family and my husband. They go way beyond the call of duty for us all. My husband has settled in so well all thanks to everyone there.

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Review from Michael H (Son of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience

My mother had to go into residential care as her home care package was terminated and another care company could not be found immediately. She had always stated that she did not want to "go into a home", so was quite upset when this happened. Kingland House was our choice as Social Services had earmarked

a residential home in Bournemouth, but Kingland House was just a 10 minute walk from where we live. Mother went in at the beginning of November and, due to no home care package available, is still there. However, now she is settled and contented and quite happy to stay there. The staff are friendly, caring and professional. They keep us informed of anything arising from Mother's care, and she is the best she's been for a long while. Her room is very cosy and homely and overlooks the nearby garden centre. She is a very sociable person and enjoys the contact with other residentsand staff, which is encouraged. The food is excellent and activities varied and stimulating.

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Review from L W (Daughter of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience

Obviously, due to Covid 19, I have been unable to enter the premises recently. I have however sat just outside of the conservatory dining room looking in, in order to communicate with my mother safely on the inside with a clear screen between us. I have also had Skype meetings with my mother whilst

she has been in her room.
During summer safely distanced meetings were made possible in the large garden. My mother is clearly content and thriving in this home. The staff are caring and attentive, the food is of good quality and well presented. Of particular note are the person-centred activities, encouragement to participate and variety. Covid compliant entertainment has been provided, there is a can-do attitude and a willingness to figure out a way to still provide stimulation in challenging circumstances. I know my mother is being well cared for and this is of great comfort especially at a time when Covid 19 restricts my ability to be more involved.

Reply from Maria Livesley, Manager at Kingland House Residential Home

Thank you, we take pride in caring for your mum.

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Review from S S (Daughter of Resident) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience

Mum has settled in at Kingland she has been encouraged by the caring staff to take part in the many activities. She has a nice room with en-suite overlooking the garden. The only thing mum looks forward to is her food which is all home cooked but Kingsland Chef there is always a choice, she has her

meals in a light airy dining room with the other residents, along with the T.V lounge it overlooks the garden. There are entertainers that go in for a sing-along. The hairdresser visits. There are wheelchairs walks in the park and coach trips. I can't praise the staff enough for their total dedication to residents living the best life they can.

Reply from Maria Livesley, Manager at Kingland House Residential Home

Thank you for kind words; we do take pride in the care we give.

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Review from H P (Daughter-in-law of Resident) published on 25 July 2020
Submitted via Postal Card • Report

Overall Experience

A warm and welcoming introduction to living in a care home. Time is taken to get to know the individual and how they 'tick'. One to one early care and medical treatments gave a reassuring settling in period. Continued encouragement and understanding following the most stressful time and changes. Quality

of food and presentation excellent. Always something tasty to look forward to. Activities during coronavirus inspiring by staff. Management very proactive and in tune.

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Review from N T (Son of Resident) published on 22 May 2020
Submitted via Postal Card • Report

Overall Experience

My father received excellent care for over three years in the care home. I am eternally grateful for their dedication and hard work and would have no hesitation in recommending them. Thank you all.

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Review from D R (Husband of Resident) published on 8 May 2020
Submitted via Postal Card • Report

Overall Experience

I did not see a lot of Kingland House because of the Coronavirus shut down. I was invited in reception with my wife, a nurse looked after her while I was shown her room. My first thoughts were, what a lovely light and airy care home. The room was all you could ask for. My family and I knew she would

be looked after well. When I left I said when it's my turn I know where I want to come.

Reply from Maria Livesley, Manager at Kingland House Residential Home

Thank you so much, we take pride in caring. We have an amazing team here at Kingland House that we have grown over the last few years and are very proud of what we do.

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Review from V T (Niece of Resident) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience

The staff are polite and always very considerate towards the residents.
Although some of the décor has been improved, the carpet is in a pretty shabby condition and in some places, is held together with black tape.

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Review from A H (Daughter of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience

This being the first time to ever have a family member go into care, has been very hard. We have been made to feel very welcomed by staff and management, all of whom are friendly. We have been able to make the room more personal as we wish. A few issues have arisen but resolved very quickly by communicating

with management. It takes a while for anybody to get to know others and they don't know them as well as yourself.
Food has been an issue and I cannot fault the staff and their patience trying to persuade other foods to someone who refuses.
Also, someone who just likes to people-watch or stay in bed, it is difficult to help them take part in the range of activities available that are very good and very varied.

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Review from M L (Daughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience

My mother is safe well looked after. Since being in here, she has had no falls and now making friends with both residents and staff.
Although not the same as home, she is settling down very well.

Reply from Liana Birkett, Director at Kingland House Residential Home

Thank you for taking the time to review our service. We are glad your mother is settling in.

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Review from Nick B (Son of Resident) published on 10 October 2019
Submitted via Website • Report

Overall Experience

I submitted a review of Kingland House back in October 2016.
Both my parents have been resident at Kingland House for nearly three and a half years now.
There were some recent teething problems when the home changed from nursing to residential status, some staff found that their roles and responsibilities

increased.
I have been really pleased to have witnessed, the considerable efforts that the staff and management have invested in making Kingland House an effective and well-run home for the residents. I have confidence in the care that's provided and have always been really happy with the way that my parents have had their needs met. As they have become more needful of support, this has been carefully reflected in the response that the home has provided. It's a big thing for a family to trust services to care for their loved ones, and so it's been most encouraging to know that Kingland House do their best for residents and their families.
Recommended without reservation.

Reply from Liana Birkett, Director at Kingland House Residential Home

Thank you once again for your review of our service. Thank you also for your understanding and patience during the transition - I know the home really values your support.

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Review from Kim P (Daughter of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience

Mum had advanced mixed vascular dementia and Alzheimer's. Mum was treated with respect, kindness and dignity by all the staff.
She was well presented, perfume applied, clothes well-coordinated, even when she was unable to communicate her wishes.
I was always warmly welcomed and came to consider staff

as friends.
Staff sat with Mum through the night in her final days so I could sleep so Mum was never alone.
They provided comfort for me and were genuinely saddened by Mum's passing.
A truly amazing team of carers and a wonderful care home.

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Review from Carole O (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience

Fortunately, my mother is still reasonable independent at the moment so I can only comment on her situation. I frequently ask her if she has any problems, she always says no and anything I have needed to speak about has always had immediate attention. She seems very content and prefers to be in the

lounge and joins in the activities and goes on the trips. It is good to see the improvements and now looks much fresher and the grounds are very nice. The staff who are always friendly and helpful have had a difficult few months and work hard to do their best and as long as my mother is happy so am I. I wish them good luck for the future.

Reply from Liana Birkett, Director at Kingland House Residential Home

Thank you for taking the time to review our service. We are so glad your mother is happy and settled at Kingland.

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Kingland House Residential Home

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