Kingland House Residential Home

24 - 30 Kingland Road, Poole BH15 1TP
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9.8 50 Reviews
  • Kingland House Residential Home, Poole
Kingland House Residential Home is located a short distance from Poole Park in Dorset.

The park has a large lake with wildlife, swans geese and a miniature railway and boating facilities and is a five-minute walk from the local town centre and a short drive from Sandbanks beach, quay and old town.

The home has multiple lounge areas, one for activities and one for relaxing in quiet. The grounds feature landscaped gardens which residents can enjoy and admire from the home's dining room conservatory or in person during the warmer months.

Residents at the home can enjoy freshly prepared meals on a daily basis, with special dietary requirements being catered for.

Residents at the home are encouraged to bring personal items to make themselves feel at home as they settle into their new surroundings, while the home has a team of activities co-ordinators who provide a range of inspiring activities for residents to participate in and socialise, including a regular quiz and exercising to music.

Kingland House Residential Home hosts entertainers and organises regular outings and school visits.

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Care Provided by Kingland House Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tracy Waite (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018

Funding & Fees Guide for Kingland House Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,400
    • Self-Funded Residential Dementia Care £1,300 – £1,400
    • RESPITE Self-Funded Residential Care £1,300 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,400
  • (these prices are only a guideline, please contact Kingland House Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Kingland House Residential Home Reviews (50)

Total of 50, showing 41-50
9.8

Kingland House Residential Home has a Review Score of 9.8 (9.804) out of 10, based on 20 reviews in the last 2 years. Over all time Kingland House Residential Home has 50 reviews.

Overall Experience

  • 36
  • 14
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Review from Marc C (Son of Resident) published on 6 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister, I and social services spent months trying to find a care home for our mum, who had advanced dementia. We spoke with many care homes, some charging over £1,500 pw and who were encouraging in their sales pitches, but once they had viewed mum's care needs assessment declined to offer a place.
My sister and I both liked the homely feel of Kingland House and its beautiful location. It had an air of being both calm and busy; life just going on.
Kingland House's new manager took the time to understand mum's needs and assure us that they would be able to meet them. Mum moved in on January 2019 and was warmly welcomed. My sister and I visited twice per week and were always kept up-to-date on mum's condition. Our experience of the team at Kingland House was that it was led and staffed by people who genuinely cared for the residents. This was acutely demonstrated when our mum went into terminal decline. Their support for us and mum at this time was exceptional.

Reply from Liana Birkett, Director at Kingland House Residential Home

Thank you for taking the time to review Kingland and for your lovely words. We are very glad you found Kingland such a supportive and welcoming place.


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Review from J F (Regular Volunteer) published on 25 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The atmosphere in Kingland House is a warm welcoming and happy environment.


The care given to the residents through interaction and activities is exceptional.


Reply from Liana Birkett, Director at Kingland House Residential Home

Thank you very much for taking the time to review Kingland. We are very proud of the level of care the staff provide. Thanks again.


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Review from Gary F (Nephew of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since moving my Uncle from another local care home I have seen an improvement in his wellbeing and overall happiness. Whenever we visit the staff are always polite and seem happy in their environment.

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Review from M B (Daughter of Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, so kind and caring. Homely facilities. Excellent location. Good food and loads of activities.

Reply from Liana Birkett, Director at Kingland House Residential Home

Thank you very much for your kind words.


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Review from Joanne G (Daughter of Resident) published on 30 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care mum receives is kind and thoughtful. She is treated as an individual and there are plenty of activities to keep her occupied.

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Review from Sally B (Wife of Resident) published on 23 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was our first experience of respite care and having been let down by another home, Kingland welcomed us with open arms. All the staff we came into contact with were marvellous and really looked after my husband, often staying to chat. There was a lot of laughter which was so important. We can
only say thank you for being so fab. We will return!

Reply from Ellen Cattell, Manager at Kingland House Residential Home

Thankyou for your wonderful review, it really is important that our staff know what a great job they do. I will pass over your kind words. As you know you are always welcome back, we look forward to more laughs in the future.


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Review from Beverley A (Daughter of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the 3 years my dad has been in Kingland House he has always been treated with the utmost respect and the care he receives is impeccable. Everyone, even the cook, cares about his welfare. He is always treated with dignity and is very happy there. The activities are varied and interesting including
excellent outings for the residents. The staff are extremely caring going above and beyond their duties when needed and are always ready to offer any support or reassurance to relatives if needed. I really can't fault the care my dad receives and all the kindness he has from all the staff.

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Review from Susan O (Daughter of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very happy here. She is quite independent and staff are very understanding and allow her the freedom to go out and about as she pleases whilst keeping a watchful eye. The staff are great, cheerful and caring.
I just wish there was not so much paperwork. Mum complains that the staff are always
writing and recording and don't have the time to chat. This isn't their fault obviously.

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Review from Duncan E (Son of Resident) published on 27 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident in the home for 2 short stays. He felt at home and comfortable well supported by the staff to get the most out of his life. The family felt the staff were attentive and friendly at all times. We thought there was a very good atmosphere in the place, the management was very organised,
the staff were attentive but also encouraged everybody to do as much as they were able for themselves.

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Review from Anthony G (Cousin of Resident) published on 19 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin, who was totally immobile, was provided with a light airy room with pleasant outdoor views. All staff including those in reception knew her name and her likes and dislikes. She was treated with great respect and every attempt was made to ensure that she was comfortable. The food was very
well presented with the additional provision of mid-morning and afternoon snacks, and supper.
Although my cousin was not robust enough to visit the communal rooms every effort was made to ensure that she had an opportunity to chat. A variety of staff took time to visit her room to engage her in general conversation. The nursing was excellent and there was always a genuine concern for her comfort and well-being. At key moments in her stay I was always well briefed on the situation. In conclusion I was always confident that my cousin was receiving the best of care and attention and I have nothing but praise for the home.

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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Kingland House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for Kingland House Residential Home is calculated as follows: ( (189 Excellents x 5) + (46 Goods x 4) ) ÷ 235 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingland House Residential Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jan 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Tracy

Tracy Waite

Job Title: Registered Manager

Tracy, who is originally from London but has lived in Dorset since 1977, has worked in care on a personal and professional level for 33 years.
Tracy is passionate about maintaining high standards in the care environment. This passion focuses her to lead the team alongside Maria at Kingland House. As the previous Head of Care at Kingland, Tracy has learnt new qualities and skills that she can use in her role as Deputy Manager.