The Laurels & Pine Lodge

33/37 Foxholes Road, Oakdale, Poole BH15 3NA
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9.7 95 Reviews
  • The Laurels & Pine Lodge, Poole
The Laurels and Pine Lodge in Poole is a delightful character residence with a cosy, homely atmosphere. Originally known in the local area as ‘Stone Farm’, the cottages have been respectfully extended and lovingly restored to provide a safe, appealing and comfortable home. They can confidently say that The Laurels and Pine Lodge is one of the most warm-hearted residential care homes in Poole.

The fully trained, compassionate and caring team has created an exceptional residential care home where they ensure residents are not only safe and well cared for, but are also happy and content.

The Laurels and Pine Lodge is well presented with secluded, easy access gardens and a spacious front-facing patio, where residents can enjoy get-togethers or simply watch the world go by. Comprising 54 en-suite bedrooms, 32 of which are situated in The Laurels, with a further 22 in Pine Lodge (their specialist dementia care unit), each bedroom is beautifully decorated, fully furnished and equipped with a flat-screen digital TV, telephone point and a 24-hour call bell. In addition, they offer ample communal spaces so residents are free to enjoy both companionship and privacy.

The home also benefits from two conservatories, a dining room to enjoy the all inclusive homemade meals, access to video calling to stay in touch with friends and family and a fully inclusive laundry service.

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Care Provided by The Laurels & Pine Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Claudia Cullen (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 1

Funding & Fees Guide for The Laurels & Pine Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
  • (these prices are only a guideline, please contact The Laurels & Pine Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability


  • Parking

  • Spaces for on-site parking available


The Laurels & Pine Lodge Reviews (95)

Total of 95, showing 1-20
9.7

The Laurels & Pine Lodge has a Review Score of 9.7 (9.693) out of 10, based on 20 reviews in the last 2 years. Over all time The Laurels & Pine Lodge has 95 reviews.

Overall Experience

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  • 27
  • 4
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  • 1

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Review from S F (Daughter of Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived here for 2.5 years. I now feel part of a family. We all laugh together. I have complete trust in their top quality care and love for my mum.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at The Laurels & Pine Lodge

Thank you for taking the time to leave such a great review, we are so pleased to hear you feel like part of the family when you visit. All the staff feel so proud to support all our wonderful residents making them feel safe, relaxed and secure. This comes from the top and our Home Manager is always helping with the daily care of our residents. Thank you again for writing such lovely comments I will be sure to pass these on to the whole team. We look forward to seeing you again very soon when you come and visit your mum.


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Review from C D (Son of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have generally found the staff and leadership to be helpful and caring towards residents. Also the staff I have met have been helpful. As a family member, it is really important to know that Dad is being well looked after. Thank you for your good work. It would be helpful to find a solution to losing
items of laundry - e.g. if you can recommend suitable ways to label.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at The Laurels & Pine Lodge

Firstly, I would like to thank you for taking the time to leave such a lovely review. We are so pleased to hear your father has settled in so well to life at The Laurels and Pine Lodge. We are also so thrilled to hear you are pleased with the care and support at the home. Unfortunately, there is a long-standing concern over laundry and we apologise for the missing clothes, we will endeavour to sort this out in-house. Thank you again for leaving a review and I will be sorted to pass it on to the staff at The Laurels and Pine Lodge.


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Review from D E (Daughter of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always look forward to visiting mum as I care for a brain injured husband so its enlightenment for me. The residents make me laugh with the things they say, they are all so happy without a care in the world. They are all so well looked after and loved by the staff who I find work really hard and put
the residents needs first. I couldn't wish mum to be in a better residential home. Thank you all.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at The Laurels & Pine Lodge

Thank you for taking the time to write these lovely words. It is wonderful to hear how happy and cared for your mum is at The Laurels & Pine Lodge and that you can see the care and devotion given to all our residents. It is heartwarming to know that the time spent visiting your mum also gives you some respite and relaxation time. These kind words will be passed on to the team at The Laurels & Pine Lodge.


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Review from I N (Niece of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely welcoming care home. The staff are friendly yet professional. Lots of activities with photos online. Our relative is very happy here. The chef also makes lovely cakes on their birthdays and the catering is excellent.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at The Laurels & Pine Lodge

Thank you for taking the time to write this review. We are pleased to hear how welcoming and friendly you find The Laurels & Pine Lodge. The wellbeing of our residents across Hartford Care is very important to us and we celebrate our residents in every way from the amazing activities programmes to the tasty birthday cakes baked by our amazing chefs. Thank you once again for these kind words which will be passed on to the team at The Laurels & Pine Lodge.


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Review from Jane G (Niece of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Activities are very well organised and advertised on social media.
The chef does a wonderful job, and it is lovely to see photos of the celebration birthday cakes.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at The Laurels & Pine Lodge

Thank you for taking the time to write this review. These kind words will be passed on to the team at The Laurels & Pine Lodge.


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Review from Tim D (Son of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit, the staff always know where my mother is and what she is doing. I'm very happy with the care and attention she receives. Full marks to the entertainments staff who, in addition to organising events, spend a lot of time just interacting with residents. Management staff are approachable
and always prepared to assist with inquiries.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at The Laurels & Pine Lodge

Thank you for taking the time to write this review. We are very pleased to hear how happy you are with the care and support your mother receives at The Laurels & Pine Lodge. Across Hartford Care, the well-being of our residents is very important to us so it is wonderful to hear that your mum is enjoying the activities provided and the interaction she receives from the team. We will pass on these kind words to all at The Laurels & Pine Lodge.


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Review from Cherry B (Daughter-in-law of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in this rest home for nearly 9 weeks and my husband and I are delighted with the care and attention she is receiving. After the initial 8-week respite period we didn't even bother looking at other homes, why would we? The food is excellent and a really good variety and the
level of care is a really high standard. My mother-in-law now always looks clean and tidy. She is warm and safe, thanks to the friendliness and hard work of the carers. The manager is always approachable and accessible.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at The Laurels & Pine Lodge

Thank you for taking the time to write this review. We are pleased to hear how happy you are with the care and support your mother-in-law is receiving at The Laurels & Pine Lodge. It is great that she is enjoying the home-cooked meals provided and that as a family you feel she is safe and looked after by the team. We will pass on these kind words to the manager and the team at The Laurels & Pine Lodge.


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Review from Jeff P (Son of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my mother, she is always happy and does not stop telling us how lovely her meals are. The care home is clean and tidy, and there are a lot of activities laid on for the residents. The staff are always polite and friendly.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at The Laurels & Pine Lodge

We are very pleased to hear how happy your mother is at The Laurels and Pine Lodge and that she is enjoying the home cooked meals. Its great to know that you find the home clean and tidy and that the team are welcoming and friendly. We will pass on these kind words to all of the team and thank you for taking the time to write these kind words.


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Review from Luke F (Grandson of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home. They take extremely good care of my grandmother. They do regular events and activities, and most of the time, they get all the family involved. My grandmother is extremely happy here, and when we come to visit, we are warmly welcomed and made to feel comfortable. The food is delicious,
and there is always a variety for the residents. Overall experience is 10/10.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at The Laurels & Pine Lodge

Thank you for taking the time to write this review. It is great to hear that your grandmother is well cared for and enjoying the home-cooked meals at The Laurels and Pine Lodge. At Hartford Care, we pride ourselves on the well-being of our residents, which includes, not only activities for them but inviting friends and relatives into their homes too and it's good to hear you enjoy joining in. We will pass on these lovely words to the team at The Laurels and Pine Lodge.


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Review from Mary K (Friend of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Often come around dinner time due to work commitments. The food always looks healthy and appetising. Staff always ask residents what they would like from a great choice. They treat them with respect, however, can be overwhelming with the noise/seating arrangements. I also feel at the end of the day
when I visit the smell of urine can be strong, if I have the opportunity to visit early in the day this does not happen.

Reply from Jenni Laffoley, Brand Marketing Manager at The Laurels & Pine Lodge

Thank you for taking the time to leave a review. We are so pleased you are happy with the quality of food we serve and how our teams care for the residents with respect and dignity - we shall pass these comments on to the team. We are sorry to hear you have experienced an unpleasant odour when visiting our home. Maintaining a clean and fresh environment is extremely important to us, so please rest assured that this will be investigated and resolved without delay.


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Review from S B (Daughter of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely homely care home where I feel the carers all know my mum. The food always looks wholesome and plenty of it.
The only thing I feel at the moment is that the home is feeling really full and at dinner time there doesn't always seem space for everyone.
Overall though I can't commend the home
high enough when I know my mum is very happy.

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Review from L T (Daughter of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Positives: Nice family-friendly atmosphere and the staff are welcoming and friendly, despite the difficulties of the job. Residents are encouraged to join in with the activities. The food is varied and excellent and all individual tastes are catered for. There is only one negative in that repairs to
the room can take a long time. The remote for the TV doesn't work and we haven't had this replaced. Sometimes a lack of staff - but think that's a nationwide problem. But I would recommend this care home to others.

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Review from C N (Granddaughter of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Grandad seems very happy at The Pines, in better-than-anticipated and feeling well at home. It's heartwarming to see the carers getting him involved in activities, even though I know he can be stubborn and still be able to see his lovely smile on social media. I feel he will be happy and settled here
until the end of his life.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at The Laurels & Pine Lodge

Thank you for taking the time to write this review and for sharing these kind words. It is wonderful to hear how happy your Granddad is at Pine Lodge and that you are also happy with the care and support provided and seeing him smile. We will pass on these lovely words to all the staff at The Laurels and Pine Lodge.


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Review from Elaine P (Daughter of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy here. When I visit she is always pleased to see me. I join in the activities which are always fun. Mum enjoys the singers. I sometimes thing she loves the staff more than me which I am very happy with.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at The Laurels & Pine Lodge

Thank you for taking the time to write this review. We are so glad to hear how happy your mum is at The Laurels & Pine Lodge. It's good to hear that she finds all the activities fun and that you enjoy joining in too. We will pass on these lovely words to all the staff who no doubt will be happy to hear how highly thought of they are and how happy your mum is.


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Review from Mark W (Nephew of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of my late aunt has been outstanding since I decided that it was time for her to move here where she would be safe, well cared for and loved. We knew about the care home having visited friends there previously. We were always impressed by the standards and the homely feel that it offered.
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enjoyed several hours at events held for relatives and other social activities. Sadly due to personnel circumstances, we have not been able to visit very regularly. The home always kept us updated on my aunt's health. We always knew that she was fine in their care. Thank you to the Team, you all do an amazing job.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at The Laurels & Pine Lodge

Thank you for taking the time to write these kids words. We are pleased to hear that your aunt was well cared for during her time at Laurels & Pine Lodge and you were safe in the knowledge that she was safe and looked after. We are also happy to hear that you joined in with the many events held for residents and relatives and got to enjoy these with your aunt. Once again thank you for these lovely words which will be passed on to all the staff at Laurels & Pine Lodge.


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Review from D S (Regular Volunteer) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly, I do voluntary work at this wonderful care home, residents make me very happy to work.
Very nice gardens, social activities, Christmas winter wonderland. Nice paintwork decoration and the food is delicious. What more could you ask for.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at The Laurels & Pine Lodge

Thank you for taking the time to write this lovely review and thank you for spending your free time volunteering with the residents at The Laurels & Pine Lodge, I am sure the residents and the staff appreciate it.


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Review from J D (Wife of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Laurels & Pine Lodge continues to be a happy home where residents are known by name by the staff who are kind and caring.
Any concerns are taken on board and dealt with and communication between staff and relatives is very good.
Management has been very supportive when necessary. Activities
are plenteous, but there are quiet places to go to if residents and relatives prefer. A good choice of care home.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at The Laurels & Pine Lodge

Thank you very much for taking the time to write this review. We are pleased you are happy with the care your loved one receives. It is also good to hear that staff and management are very supportive and there is a good choice of activities with also quiet places to visit. We will pass on your kind words the the staff and management.


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Review from Sandra B (Daughter of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the Laurels and Pines care home, couldn't be more caring and thoughtful, they just can't do enough. The resident always looking settled and cared for. Fabulous activities were put on for the residents and their families. My mum settled in lovely, I was so worried when she had to go
into a care home but all my worries have been put to rest. The manager went through everything with us before Mum went in, it was very reassuring.

Reply from Lindsay Mahoney, Hospitality and Well-being Lead at The Laurels & Pine Lodge

Thank you for your kind words and for taking the time to write such a lovely review. We are really happy to hear how easily your mum settled into The Laurels and Pine Lodge and that you have peace of mind that your mum is being well cared for. We will pass on this on to all the staff who will be more than happy to hear this.


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Review from J A (Friend of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So happy with the care my friend has been receiving. Always confident that my friend is well cared for and safe. Always contacted if any concerning issues arise promptly. Care is consistent and team genuinely care. Thank you.

Reply from Lindsay Mahoney, Hospitality and Well-being Lead at The Laurels & Pine Lodge

Thank you for taking the time to write this lovely review. We are really happy to hear how pleased you are with the care your friend receives and will pass this on to all the staff who will be happy to hear this.


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Review from T D (Son of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not too large (and impersonal) but big enough to have a community feel to it. All the staff - cleaners, catering, management and carers - know the residents and take time to interact with them. Family members are always made to feel welcome.

Reply from Jenni Laffoley, Brand Marketing Manager at The Laurels & Pine Lodge

Thank you for your kind words, we are so pleased you are happy with the community feel we have created at the home and that you feel welcome. Our team will be very happy to hear they are doing a great job, we will pass these compliments on to them all.


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Current Review Score: 9.7 (9.693)

Overview of Review Score

The Review Score of 9.7 (9.693) out of 10 for The Laurels & Pine Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.693 for The Laurels & Pine Lodge is calculated as follows: ( (168 Excellents x 5) + (67 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 238 Ratings = 4.693

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Laurels & Pine Lodge is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Claudia

Claudia Cullen

Job Title: Deputy Manager

Joined: 2015

As Home Manager at The Laurels and Pine Lodge Residential Home, I am proud of the journey I have taken, and I feel deeply privileged to work with such a dedicated team and wonderful residents.


I began my career here as a carer and over the years, through determination and a passion for the care industry, I was fortunate enough to progress through the roles from Senior Carer all the way to Home Manager.


I love what I do and feel privileged to make a difference in our residents' lives. Person-centred care is central to my approach, ensuring every resident is treated with respect, compassion, and dignity. It's not just about providing care; it's about building meaningful relationships and ensuring that each resident feels like a valued part of our family here at The Laurels and Pine Lodge.


I am grateful for the opportunity to lead a team of dedicated professionals and to continue providing the highest standard of care for our residents. Every day is a chance to learn, grow, and make a positive impact, which makes this job so special to me.


Tina

Tina MacNewman

Job Title: Deputy Manager

Joined: 2018

I have worked at The Laurels and Pine Lodge for ten years now, starting my career with Hartford Care back in 2013 as a Care Assistant, becoming a Senior Care Assistant in 2017 and now being promoted to Deputy Manager.


I love working here, we have a fabulous, supportive team at The Laurels and Pine Lodge, and I love being able to give the residents and their families the best care possible and uphold the company values of care, comfort and companionship.


Frequently Asked Questions about The Laurels & Pine Lodge

What types of Care is The Laurels & Pine Lodge registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Laurels & Pine Lodge provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does The Laurels & Pine Lodge have?

There are 53 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Laurels & Pine Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Laurels & Pine Lodge to the centre of Poole?

2.2 mile(s) as the crow flies, distance by road may be significantly further.