The Laurels & Pine Lodge

33/37 Foxholes Road, Oakdale, Poole BH15 3NA
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9.7 95 Reviews
  • The Laurels & Pine Lodge, Poole
The Laurels and Pine Lodge in Poole is a delightful character residence with a cosy, homely atmosphere. Originally known in the local area as ‘Stone Farm’, the cottages have been respectfully extended and lovingly restored to provide a safe, appealing and comfortable home. They can confidently say that The Laurels and Pine Lodge is one of the most warm-hearted residential care homes in Poole.

The fully trained, compassionate and caring team has created an exceptional residential care home where they ensure residents are not only safe and well cared for, but are also happy and content.

The Laurels and Pine Lodge is well presented with secluded, easy access gardens and a spacious front-facing patio, where residents can enjoy get-togethers or simply watch the world go by. Comprising 54 en-suite bedrooms, 32 of which are situated in The Laurels, with a further 22 in Pine Lodge (their specialist dementia care unit), each bedroom is beautifully decorated, fully furnished and equipped with a flat-screen digital TV, telephone point and a 24-hour call bell. In addition, they offer ample communal spaces so residents are free to enjoy both companionship and privacy.

The home also benefits from two conservatories, a dining room to enjoy the all inclusive homemade meals, access to video calling to stay in touch with friends and family and a fully inclusive laundry service.

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Care Provided by The Laurels & Pine Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Claudia Cullen (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 1

Funding & Fees Guide for The Laurels & Pine Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
  • (these prices are only a guideline, please contact The Laurels & Pine Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability


  • Parking

  • Spaces for on-site parking available


The Laurels & Pine Lodge Reviews (95)

Total of 95, showing 21-40
9.7

The Laurels & Pine Lodge has a Review Score of 9.7 (9.693) out of 10, based on 20 reviews in the last 2 years. Over all time The Laurels & Pine Lodge has 95 reviews.

Overall Experience

  • 62
  • 27
  • 4
  • 0
  • 1

Date Published

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Review from Joseph N (Friend of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is very reassuring to know my friend is being well cared for at Pine Lodge. The staff are so nice and make it a lovely place to be in. Thank you to all.

Reply from Diana Nisbet, Marketing Executive at The Laurels & Pine Lodge

Thanks so much for taking the time and trouble to submit your really positive feedback on your friend's experience of care at Pine Lodge. It's so great to receive comments like yours and we'll take much pleasure in passing them on to the team.


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Review from Paul J (Son of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent four weeks at The Laurels. She loved it there, the staff were warm, caring, professional and became her extended family. I can't speak highly enough of everyone connected with this fantastic care home. I wish my mother could have had longer to enjoy all that was on offer. I won't forget
the care and love my mother received at this wonderful home.

Reply from Jenni Laffoley, Marketing Manager (Brand) at The Laurels & Pine Lodge

We are so pleased that your mother was so happy during her stay with us at The Laurels. Thank you for your kind words about our team and the level of care she received whilst with us.


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Review from J W (Niece of Resident) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff showed care, respect and concern for my aunt's well-being at all times. Although there were very serious problems with Covid 19, as in all sectors of healthcare, The Laurels continued to try as hard as they could to maintain communications between residents and relatives "on the outside" by
phone and by means of the home's Facebook page. Thank you to every member of the staff!

Reply from Jenni Laffoley, Marketing Coordinator at The Laurels & Pine Lodge

Thank you for your kind words, and for recognising the efforts of our team members under some challenging times. We will pass on your comments to all the team.


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Review from Lesley F (Daughter of Resident) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at The Laurels & Pine Lodge for 8 months and is very happy and settled. She has good relationships with the staff and has made some friends. The home is very welcoming when I visit. The Laurels is very homely and has a strong family feel. I am happy with the care my mum receives.

Reply from Alison Reijman, PR Coordinator at The Laurels & Pine Lodge

We really appreciate your kind words about The Laurels & Pine Lodge. It is our pleasure to look after your mum and to see her making friends with other ladies and gentlemen and our team members. We shall share your fantastic feedback with all The Laurels' team.


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Review from M G (Granddaughter of Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is a resident at The Laurels and she is thriving here. I have never seen her so happy and content. She gets involved in most activities and she has a sense of real purpose again. The staff here really care, and my nan has a wonderful bond with them. She really seems to be genuinely happy to be
around them. The home has a really wonderful atmosphere and nothing is too much trouble. Thank you.

Reply from Alison Reijman, PR Coordinator at The Laurels & Pine Lodge

Thank you so much for your lovely words about The Laurels & Pine Lodge. We love looking after your nan and to see her thriving in our care. Her happiness is a joy to us all. We will share your kind comments with all the team here so they know how much you appreciate everything they are doing for her.


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Review from A T (Daughter-in-law of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

After reading previous good reviews, my mother-in-law was a resident at The Laurels for 6 weeks and we moved her as soon as we were able to. Whilst these comments do not apply to all staff, we observed that residents were not treated with dignity or respect. This is meant to be a specialist dementia
home. I would suggest that some retraining is needed. Standards of cleanliness were poor. Also, cake was handed by hand into the resident's hands, with no plate, and no hygiene. My mother-in-law needed assistance with eating and drinking. From our observations, this did not happen. Staff stood around flicking through their mobile phones. From our experience, I really would not recommend The Laurels.

Reply from Alison Reijman, PR Coordinator at The Laurels & Pine Lodge

Thank you for taking the time to write a review about the Laurels & Pine Lodge. Your feedback is very important to help us continue building on and improving our services. However, we are sorry your experience has not been a positive one on this occasion. As you will see from the other reviews on carehome.co.uk, The Laurels is very proud of the standard of care it provides to all its residents. To clarify, our team use special hand-held devices resembling mobile phones which allow them to record their interactions with residents and make notes during the day. Thank you for pointing out how this appears. We will be mindful in future to explain to other visitors what they are and how they are used. We were very pleased with the progress your loved one had made while she was in our care. Our managers would have been more than happy to discuss any of the issues you raise here while she was with us so our dedicated, hard-working team could have dealt with them as a matter of urgency.


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Review from G S (Resident) assisted by family/friend published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service all round.

Reply from Alison Reijman, PR Coordinator at The Laurels & Pine Lodge

Thank you for your fantastic review of The Laurels & Pine Lodge. It is our pleasure to have you and your daughter as part of our lovely Laurels family.


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Review from Neil C (Son of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was a resident, initially at The Laurels, before moving into Pine Lodge as her dementia advanced. She was a resident there for many years. For me, the level of humanity and compassion within a home is by far the most important feature. The Laurels and Pine Lodge demonstrate this in abundance.
The staff are incredibly loving and committed people for whom the work is evidently a vocation and not just a job. As a relative of a resident, it was so comforting to know that Mum was constantly surrounded by people who genuinely cared, with her welfare and happiness at the forefront of their minds. I never ceased to be amazed by the pure kindness displayed by the staff. There are homes that may be superficially more shiny and new but, if like me, you believe it's the level of care that really counts, I can't recommend The Laurels and Pine Lodge enough.

Reply from Alison Reijman, PR Coordinator at The Laurels & Pine Lodge

Thank you so much for your very kind words about The Laurels & Pine Lodge. It was our pleasure to look after your Mum, giving her love and support throughout her time with us. We will share your wonderful comments with all our committed, dedicated care team.


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Review from P E (Niece of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so impressed with all your care and kindness. The staff are wonderful and nothing is too much trouble.

Reply from Alison Reijman, PR Coordinator at The Laurels & Pine Lodge

Thank you for your superb review of The Laurels & Pine Lodge. We are extremely proud of our wonderful staff and their dedication in looking after all our ladies and gentlemen.


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Review from A E (Great-Niece of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very satisfied with all the care and services provided - the staff are so helpful and friendly.

Reply from Alison Reijman, PR Coordinator at The Laurels & Pine Lodge

What lovely words about The Laurels & Pine Lodge. Our lovely friendly team will be thrilled with your kind comments.


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Review from Lindsey B (Niece of Resident) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my auntie was only at the Care Home for a very short period of time, the staff showed understanding and patience with my auntie's needs. The care and compassion shown by all staff was excellent. I would recommend highly The Laurels and Pine Lodge.

Reply from Alison Reijman, PR Coordinator at The Laurels & Pine Lodge

Thank you so much for your very kind words about The Laurels & Pine Lodge. It was our pleasure to look after your auntie. We shall share your lovely review with all the team that cared for her.


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Review from Jeanetta P (Wife of Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been visiting the care home of Oakdale, The Pine Lodge and what I have to deal with. Two care workers are very rude and make up lies about me. I have phoned the manager in charge and it is no better when I visit once a week and telephone every day. There is nowhere to wait in bad weather. I am
in need of warmth which I haven't got.

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Review from Lynda C (Daughter of Resident) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at the Laurels and Pine Lodge are always friendly and helpful and cared for my dad very well, in sometimes challenging times. The food always smells lovely when you walk by and looks lovely too.

Reply from Alison Reijman, PR Coordinator at The Laurels & Pine Lodge

Thank you very much for your wonderful comments about the Laurels & Pine Lodge. It was our pleasure to look after and support your dad during these very challenging times. We shall pass on your compliments to our fantastic chef.


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Review from Rachel H (Daughter-in-law of Resident) published on 13 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pine Lodge has provided a reassuring final home for my mother-in-law during the last years of her life. It is a difficult decision to move an elderly relative from their home of many years. In our case, it was a necessity due to her advancing dementia. We were comforted by the care and consideration
shown to her always, particularly knowing how tough it was for staff recently, with the pandemic. Everyone has been wonderful and this meant a lot to us given that we live some distance away from Poole. Being able to check in via Skype provided a regular opportunity to know she was safe and well. Our sincere thanks to the guardian angels at Pine Lodge.

Reply from Alison Reijman, PR Coordinator at The Laurels & Pine Lodge

What a wonderful review of Pine Lodge. Thank you very much for your very kind words about the way in which we have cared for your mother-in-law. It has been a tough time for all of us, but our main priority throughout has been to keep you, our residents' relatives, full informed about your loved ones. Our Pine Lodge guardian angels will be so touched by your comments and we shall ensure they all see them.


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Review from Philip C (Nephew of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall a well-run, clean, tidy, and caring home. The staff are very caring. Residents are treated with dignity. Thank you.

Reply from Alison Reijman, PR Coordinator at The Laurels & Pine Lodge

Thank you very much for your very kind comments about The Laurels & Pine Lodge, which we will share with our wonderful team members, who are caring for your loved one.


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Review from Ernest G (Next of Kin) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival, I was treated with respect and found him in good spirits. The staff were all very helpful.

Reply from Alison Reijman, PR Coordinator at The Laurels & Pine Lodge

Thank you so much for your very kind words about The Laurels & Pine Lodge. We are so glad that you found your loved one in good spirits and you were treated respectfully by our lovely Laurels team. We shall let them know how much you appreciate their helpfulness.


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Review from Debbie G (Friend of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I knew about The Laurels when I was a little girl, always heard good things about it. So when I was older and became a private carer; and my ladies could no longer cope at home, The Laurels was the first home I thought of. The staff are wonderful, helpful, friendly, and problems are sorted out promptly.
Both my ladies are very happy there, and I visit regularly when Covid permits.

Reply from Alison Reijman, PR Coordinator at The Laurels & Pine Lodge

Thank you so much for your wonderful review of The Laurels & Pine Lodge. It is our pleasure to look after your ladies, and we are so glad they are very happy in our care. We shall share your fantastic comments with all our helpful, friendly team, who will be delighted to know how much you appreciate everything they are doing for your lovely ladies.


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Review from Yvonne E (Wife of Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to stay with you 11/11.2020. For me, this has been a very setting time. I am finding it very difficult to come to terms with it but saying this, the only good thing that has come out of it is finding you, as my brother-in-law knew someone who was looked after there said how caring they
were, which is so true. I can't thank the staff enough for helping me and looking after him; they give me so much support, which is ongoing. They are just wonderful to him. As they say, this is the only good thing which has come out of this, this is more than a good home, they even sent me valentines cared from him, I just cried. They just go the extra mile, can't wait to cuddle him soon. My thanks to you all.

Reply from Alison Reijman, PR Coordinator at The Laurels & Pine Lodge

Thank you so much for your wonderful words about The Laurels and Pine Lodge. We fully understood how upsetting it was for you when your husband came to stay with us, but we wanted to reassure you that we would do everything we could to support you during this very difficult time. It is our pleasure to look after your dear husband, and we are so glad you loved your Valentine's card from him. We shall share your lovely comments with all the team who are caring for him. And we cannot wait to welcome you here so you can give him a cuddle again.


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Review from Alastair B (Son of Resident) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been a resident for four years, and always appears cheerful and well looked after. In the four years I have been visiting, the vast majority of staff have remained unchanged - speaking volumes for their own happiness and welfare at The Laurels & Pine Lodge.

Reply from Alison Reijman, PR Coordinator at The Laurels & Pine Lodge

Thank you so much for your lovely review of The Laurels & Pine Lodge. It is our pleasure to care for your mother, and we are delighted you are happy with the way we are looking after her. We have a very dedicated and professional team here, and they will be thrilled with your comments.


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Review from K J (Sister of Resident) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in your care home for the past 4-years. I can only say that I am very satisfied with the care she is receiving; so I have no complaints. All the staff are very helpful and caring.

Reply from Alison Reijman, PR Coordinator at The Laurels & Pine Lodge

Thank you for your very kind words about The Laurels & Pine Lodge. It is our pleasure to care for your sister, and we are delighted you are happy with the way in which we are caring for her. We shall let our lovely team there know how much you appreciate their help.


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Current Review Score: 9.7 (9.693)

Overview of Review Score

The Review Score of 9.7 (9.693) out of 10 for The Laurels & Pine Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.693 for The Laurels & Pine Lodge is calculated as follows: ( (168 Excellents x 5) + (67 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 238 Ratings = 4.693

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Laurels & Pine Lodge is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Claudia

Claudia Cullen

Job Title: Deputy Manager

Joined: 2015

As Home Manager at The Laurels and Pine Lodge Residential Home, I am proud of the journey I have taken, and I feel deeply privileged to work with such a dedicated team and wonderful residents.


I began my career here as a carer and over the years, through determination and a passion for the care industry, I was fortunate enough to progress through the roles from Senior Carer all the way to Home Manager.


I love what I do and feel privileged to make a difference in our residents' lives. Person-centred care is central to my approach, ensuring every resident is treated with respect, compassion, and dignity. It's not just about providing care; it's about building meaningful relationships and ensuring that each resident feels like a valued part of our family here at The Laurels and Pine Lodge.


I am grateful for the opportunity to lead a team of dedicated professionals and to continue providing the highest standard of care for our residents. Every day is a chance to learn, grow, and make a positive impact, which makes this job so special to me.


Tina

Tina MacNewman

Job Title: Deputy Manager

Joined: 2018

I have worked at The Laurels and Pine Lodge for ten years now, starting my career with Hartford Care back in 2013 as a Care Assistant, becoming a Senior Care Assistant in 2017 and now being promoted to Deputy Manager.


I love working here, we have a fabulous, supportive team at The Laurels and Pine Lodge, and I love being able to give the residents and their families the best care possible and uphold the company values of care, comfort and companionship.