The Laurels & Pine Lodge

33/37 Foxholes Road, Oakdale, Poole BH15 3NA
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9.7 95 Reviews
  • The Laurels & Pine Lodge, Poole
The Laurels and Pine Lodge in Poole is a delightful character residence with a cosy, homely atmosphere. Originally known in the local area as ‘Stone Farm’, the cottages have been respectfully extended and lovingly restored to provide a safe, appealing and comfortable home. They can confidently say that The Laurels and Pine Lodge is one of the most warm-hearted residential care homes in Poole.

The fully trained, compassionate and caring team has created an exceptional residential care home where they ensure residents are not only safe and well cared for, but are also happy and content.

The Laurels and Pine Lodge is well presented with secluded, easy access gardens and a spacious front-facing patio, where residents can enjoy get-togethers or simply watch the world go by. Comprising 54 en-suite bedrooms, 32 of which are situated in The Laurels, with a further 22 in Pine Lodge (their specialist dementia care unit), each bedroom is beautifully decorated, fully furnished and equipped with a flat-screen digital TV, telephone point and a 24-hour call bell. In addition, they offer ample communal spaces so residents are free to enjoy both companionship and privacy.

The home also benefits from two conservatories, a dining room to enjoy the all inclusive homemade meals, access to video calling to stay in touch with friends and family and a fully inclusive laundry service.

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Care Provided by The Laurels & Pine Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Claudia Cullen (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 1

Funding & Fees Guide for The Laurels & Pine Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
  • (these prices are only a guideline, please contact The Laurels & Pine Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability


  • Parking

  • Spaces for on-site parking available


The Laurels & Pine Lodge Reviews (95)

Total of 95, showing 41-60
9.7

The Laurels & Pine Lodge has a Review Score of 9.7 (9.693) out of 10, based on 20 reviews in the last 2 years. Over all time The Laurels & Pine Lodge has 95 reviews.

Overall Experience

  • 62
  • 27
  • 4
  • 0
  • 1

Date Published

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Review from N S (Son of Resident) published on 11 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident is happy and well cared for, especially during these difficult times. Staff are excellent and always keep me up to date on any developments.

Reply from Alison Reijman, PR Coordinator at The Laurels & Pine Lodge

Thank you for your lovely review of The Laurels & Pine Lodge. We are delighted your loved one is happy in our care and that we have been able to keep you informed about any developments. Our team will be thrilled with your kind words about them.


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Review from M S (Daughter of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You have done a very good job with my mother, considering working with the virus hanging around.

Reply from Alison Reijman, PR Coordinator at The Laurels & Pine Lodge

Thank you so much for your wonderful review. This means so much to us all at The Laurels during what has been a very challenging time but our priority throughout has been to keep your mother and all our residents safe and well throughout. We shall share your lovely comments with all the team here.


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Review from J A (Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at The Laurels since 10th Dec 2020 and find it a very sociable and friendly care home. All the staff are very willing to look after us and nothing is too much for them to do.

Reply from Alison Reijman, PR Coordinator at The Laurels & Pine Lodge

Thank you so much for your lovely review. It's a pleasure to look after you here at The Laurels especially during this challenging time. We shall pass on your kind remarks to the terrific team which has been looking after you.


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Review from Julie M (Daughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to the virus, we have been unable to actually see Mum in person for around 10-11 weeks now. But thanks to the wonderful staff, we can Skype, or speak to Mum on the phone anytime, and they kindly post any activities they do on Facebook, so we can see photos as well. Who knows how long this will go
on for, but we do know Mum is as safe as she can be and well looked after by such lovely caring carers. We just hope we can visit again soon until then thank you to all the staff and keep safe.

Reply from Alison Reijman, PR Coordinator at The Laurels & Pine Lodge

Thank you so much for your very kind words about The Laurels & Pine Lodge. In these challenging times, we know how important it is for us to keep you in touch with your Mum through Skype and on the phone. Our Facebook page is also the ideal place to show you what everybody is doing, keeping safe, happy and healthy in our care. We will ensure our lovely Laurels team sees your review so that everybody knows how much you appreciate all they are doing to look after your Mum.


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Review from Sue B (Niece of Resident) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't express enough, how grateful I and all the family are, that we chose The Laurels for our Aunty when she needed to go into care. It's such a blessing to know she is cared for by each and every member of staff, in such a friendly happy atmosphere. She has a lovely homely room, which they encouraged
her right from the start, to give it her personal touch to make it her home. She can spend time there when she wants to relax with her radio, but she can choose to join others in the lounges which she enjoys. There are many social events too aimed at bringing a smile with music from the past. Family and friends are also welcomed and we in turn, have had a lovely time. She so enjoys the food they serve, and all her medical and mobility needs are met. Thank you. Sadly we are now in a difficult time with Covoid19 but we are so pleased she is in the right place. Being cared for by a bright and friendly team, and knowing she is safe and happy. A big thank you to you all.

Reply from Alison Reijman, PR Coordinator at The Laurels & Pine Lodge

Thank you very much for your wonderful review. We are so glad you are happy with the way in which we are looking after your Aunty. Our aim is always to ensure our residents live their best lives whether they prefer to stay in their rooms and relax alone, or join in with some of the many activities on offer, even in these challenging times. Our brilliant Laurels team will be thrilled by your very kind comments.


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Review from Megan B (Niece of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was only in The Laurels for 6 days, after a trying time in hospital. All the staff treated her with dignity, patience (they needed it!) and caring. She ended her days being safe and supported 24/7. I cannot praise the management and staff enough for their care and consideration to my Aunt and
myself.

Reply from Alison Reijman, PR Coordinator at The Laurels & Pine Lodge

What a lovely review. Thank you so much for your kind comments about The Laurels and Pine Lodge. We are so glad you were happy with the way in which we cared for your aunt in the latter days of her life. Our wonderful team there will really appreciate your praise and thanks.


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Review from J W (Husband of Resident) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Pines was initially recommended by social services. My wife entered into respite care periods after a short stay in hospital. I was impressed by the welcome and atmosphere. It is always warm and 'pleasant smelling'. The staff do an excellent job despite the many demands on their efforts. My wife
quickly settled in and was made very welcome. Her room is kept at a high standard, as is her personal hygiene. I'm very glad my wife is at The Pines, I know she's happy and well looked after.

Reply from Alison Reijman, PR Coordinator at The Laurels & Pine Lodge

Thank you so much for your very kind words about the Pines. We are delighted you are really happy with the way our fantastic team there is caring for your wife. We shall pass your lovely comments on to them so they know how much their efforts are being appreciated by you.


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Review from P T (Friend of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has enjoyed her stay and thanks to all the staff at The Laurels for their care and support. All your staff are a credit to you.

Reply from Alison Reijman, PR Coordinator at The Laurels & Pine Lodge

Thank you for your very kind words. We are delighted that your friend enjoyed her stay with us at the Laurels. We shall certainly pass on her thanks and your praise to the team that cared for her.


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Review from C S (Nephew of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Travelling up from Cornwall for a funeral at Southampton, we made a spontaneous visit to see my 94-year-old aunt en route as we had the time.
It was the first opportunity we have had to visit since she has been in care and we were so pleased to see her so happy, clean and tidy.
Staff welcomed us and
immediately offered tea which was delivered on a tray with teapot, cups and saucers in a light and airy side room.
All too quickly, we had to be on our way although, we had been left in peace and quiet for as long as we wanted.
Accompanying my aunt back to their dayroom, everything was clean and in good condition without the odours that can often linger in homes for the elderly.
A happy day.

Reply from Alison Reijman, PR Coordinator at The Laurels & Pine Lodge

Thank you for your review. It's lovely to hear that you had a happy day visiting your aunt and we look forward to welcoming you here when you come to see her again.


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Review from S S (Niece of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had a bad experience with my mother, who suffered from Alzheimer's and was placed in a care home that was meant to meet her needs in Cornwall, it was a dreadful place and ten years on it still haunts me.
Today, seeing and visiting The Laurels and Pine Lodge Care Home, it was superb in every
way for those being cared for and for the relatives visiting for the first time. It has given me great comfort to know that there are places like yours.

Reply from Alison Reijman, PR Coordinator at The Laurels & Pine Lodge

Thank you so much for your review. We are so glad that you are happy with the care your aunt is receiving with us, which has given you personal peace of mind. We are always delighted to welcome relatives, all of whom we consider to be part of the wider Hartford Care "family". We shall pass on your lovely comments to our team who are caring for your aunt.


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Review from John S (Son-in-law of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In a short time, I find this home a very nice home for my mother-in-law.

Reply from Alison Reijman, PR Coordinator at The Laurels & Pine Lodge

Thank you for writing this review, John. We are delighted that as a result of you finding The Laurels & Pine Lodge a very nice home for your mother-in-law, you are extremely likely to recommend it. We shall pass on your comments to our staff there.


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Review from Shirley R (Daughter of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice care home, the staff always friendly and helpful. We are very pleased with it all. We do have a mother and sister in this care home and we are happy with how they are looked after.

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Review from Ian B (Son of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here in Pine Lodge for 2 years now,m she has been looked after in a safe environment. Only negative thing I have is outside help, such as haircut and chiropody is too expensive. The care staff are excellent and very helpful.

Reply from Louise Chandler, PR & Communications Manager at The Laurels & Pine Lodge

Thank you for your feedback. We are pleased that you are happy with the care that we provide because we strive to make a positive difference to the lives of our residents.
We work with local providers who are trustworthy and share our values and they set the prices for the services they provide to our residents. Best wishes.


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Review from Anna T (Daughter of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident at The Laurels at the age of 92, with middle stage Alzheimers, but fairly mobile and in good physical health for her age. She had been in other care homes but never settled in them. It was the care, support and love of The Laurels carers that allowed her to settle at last.
She slowly deteriorated in her health but the care has been outstanding and, as a family, we have been comforted by knowing how much she has been embraced as someone special - as they do all their residents. It is, without doubt, the best place she could have been in her final years.

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Review from Jackie P (Daughter of Resident) published on 24 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visit mum once a month and always pleased with the welcome from the staff. Really nice for mum when they have entertainment and she seems to enjoy that, especially the singing. Stay with her when she has her meals and I am always impressed with how nice the food looks. Mum usually eats well.

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Review from Keith D (Respite Resident) published on 18 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

All staff very attentive but sometimes no one around when needed. Enjoyed helping in the gardens and various DIY activities. Food very good.

Reply from Louise Chandler, PR & Communications Manager at The Laurels & Pine Lodge

Thank you for your feedback and comments.


Our dedicated and committed care team have a strong presence in the home to consistently support all of our residents with their care needs. Also, we have recently updated the call bell system so our residents can notify the team when they require help throughout the day and night.


We take pride in enhancing the quality of life of our residents so we are thrilled to hear that the DIY and garden activities were enjoyed.


Once again, we appreciate your comments and look forward to welcoming you to The Laurels and Pine Lodge in future.


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Review from Norman L (Son of Resident) published on 15 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I viewed this care home on behalf of my dad. My first impression was how friendly the staff were and what a homely atmosphere it had. The home gave him a new lease of life for the 14 months he was a resident. Although he had dementia and not sure of his surroundings I felt confident he enjoyed everything
that was provided for him. On visiting him I felt very welcome and always enjoyed a cup of tea and friendly chats with both staff and other residents. Dad really enjoyed his days out which included a boat trip around the harbour, bowling, dementia cafe and also the visits to the home from old-time sing-alongs to llamas and visits from the children of local schools. I would highly recommend this lovely care home.

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Review from J O (Wife of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kindness, care, friendly, lovely staff.
Nice, happy atmosphere.
Always pleased to see you when visiting.
Residents well cared for and entertained.
The home was recommended!
My family are also impressed.

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Review from Christopher C (Stepson of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the second relative that I have arranged care for in the Laurels. I have complete confidence in the staff and management to safely and caringly attend to the needs of my relative. She tells me repeatedly that 'I could not be better taken care of'.

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Review from Scott W (Son of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with the care home and the care provided.

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Current Review Score: 9.7 (9.693)

Overview of Review Score

The Review Score of 9.7 (9.693) out of 10 for The Laurels & Pine Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.693 for The Laurels & Pine Lodge is calculated as follows: ( (168 Excellents x 5) + (67 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 238 Ratings = 4.693

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Laurels & Pine Lodge is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

Top 20 Mid-size Care Home Groups 2023

Recipient: Hartford Care Group Ltd

Date: Tuesday 28 Feb 2023 More details

Top 20 Mid-size Care Home Groups 2022

Recipient: Hartford Care Group Ltd

Date: Thursday 30 Jun 2022 More details

Top 20 Mid-size Care Home Groups 2021

Recipient: Hartford Care Group Ltd

Date: Wednesday 30 Jun 2021 More details

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Meet the Team (2)

Claudia

Claudia Cullen

Job Title: Deputy Manager

Joined: 2015

As Home Manager at The Laurels and Pine Lodge Residential Home, I am proud of the journey I have taken, and I feel deeply privileged to work with such a dedicated team and wonderful residents.


I began my career here as a carer and over the years, through determination and a passion for the care industry, I was fortunate enough to progress through the roles from Senior Carer all the way to Home Manager.


I love what I do and feel privileged to make a difference in our residents' lives. Person-centred care is central to my approach, ensuring every resident is treated with respect, compassion, and dignity. It's not just about providing care; it's about building meaningful relationships and ensuring that each resident feels like a valued part of our family here at The Laurels and Pine Lodge.


I am grateful for the opportunity to lead a team of dedicated professionals and to continue providing the highest standard of care for our residents. Every day is a chance to learn, grow, and make a positive impact, which makes this job so special to me.


Tina

Tina MacNewman

Job Title: Deputy Manager

Joined: 2018

I have worked at The Laurels and Pine Lodge for ten years now, starting my career with Hartford Care back in 2013 as a Care Assistant, becoming a Senior Care Assistant in 2017 and now being promoted to Deputy Manager.


I love working here, we have a fabulous, supportive team at The Laurels and Pine Lodge, and I love being able to give the residents and their families the best care possible and uphold the company values of care, comfort and companionship.