The Laurels & Pine Lodge

33/37 Foxholes Road, Oakdale, Poole BH15 3NA
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9.7 95 Reviews
  • The Laurels & Pine Lodge, Poole
The Laurels and Pine Lodge in Poole is a delightful character residence with a cosy, homely atmosphere. Originally known in the local area as ‘Stone Farm’, the cottages have been respectfully extended and lovingly restored to provide a safe, appealing and comfortable home. They can confidently say that The Laurels and Pine Lodge is one of the most warm-hearted residential care homes in Poole.

The fully trained, compassionate and caring team has created an exceptional residential care home where they ensure residents are not only safe and well cared for, but are also happy and content.

The Laurels and Pine Lodge is well presented with secluded, easy access gardens and a spacious front-facing patio, where residents can enjoy get-togethers or simply watch the world go by. Comprising 54 en-suite bedrooms, 32 of which are situated in The Laurels, with a further 22 in Pine Lodge (their specialist dementia care unit), each bedroom is beautifully decorated, fully furnished and equipped with a flat-screen digital TV, telephone point and a 24-hour call bell. In addition, they offer ample communal spaces so residents are free to enjoy both companionship and privacy.

The home also benefits from two conservatories, a dining room to enjoy the all inclusive homemade meals, access to video calling to stay in touch with friends and family and a fully inclusive laundry service.

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Care Provided by The Laurels & Pine Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Claudia Cullen (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 1

Funding & Fees Guide for The Laurels & Pine Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
  • (these prices are only a guideline, please contact The Laurels & Pine Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability


  • Parking

  • Spaces for on-site parking available


The Laurels & Pine Lodge Reviews (95)

Total of 95, showing 61-80
9.7

The Laurels & Pine Lodge has a Review Score of 9.7 (9.693) out of 10, based on 20 reviews in the last 2 years. Over all time The Laurels & Pine Lodge has 95 reviews.

Overall Experience

  • 62
  • 27
  • 4
  • 0
  • 1

Date Published

95
4
15
20
75

Review from Jacqueline P (Daughter of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a comfort for us to know that mum is safe and well cared for. The staff are so friendly and kind to her and to us when we visit. When we saw her this week there was a maintenance issue with her toilet which the helpful maintenance man attended to more or less straight away.


Mum also enjoyed

the entertainment that afternoon singing along with the land girls. With the recent snow and bad weather, it was a relief to know that she would be well looked after when we couldn't visit.

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Review from Kay O (Daughter of Resident) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in The Laurels for about a year now. My husband and I (and our family) have been very happy with her stay there. Although not one of the new slicker care homes, The Laurels is a very homely place and suits Mum well. I always feel comfortable visiting there -we are always greeted warmly
by the staff. I can't praise the carers enough - there are always plenty about and they always seem extremely kind to the residents. I feel that she's in good hands there. Even the smallest medical concern seems to be dealt with quickly. Clean and no smell. Mum always says that the food is good and she enjoys all the activities that are organised.

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Review from S C (Sister of Resident) published on 22 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the care and attention my sister received at The Laurels & Pine Lodge excellent she had everything that she needed and never looked unhappy which helped us.
I can't thank the staff enough she also looks clean and well dressed. Well done every one of you.

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Review from Liz W (Niece of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited my aunt again recently and was delighted to find her happily listening to wartime music in the lounge with other residents. We came out to the dining room to have a quiet chat. She was very content with her environment, the food and the staff. Fortunately, she keeps very well. Her clothes
although old and shabby were clean. Her hair was clean and styled. I know she gets eye tests but prefers her old glasses! She says she has no needs but if she did she would not hesitate to ask a member of staff. We were joined by an admin staff member who obviously knew my aunt well. She is a joy to visit and I think she is in the right home and would not hesitate to recommend.

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Review from Peter T (Friend of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff to know all about my friend, his likes and dislikes, apart from the obvious medical residents are treated like human beings. Individual care not just group care. Very clean and no smell, good choice of food shown at meal times and alcohol allowed.
I've been to several homes over
time and this one really considers the resident's requirements. There is the main unit and 'The Pines' for those with dementia.

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Review from Colin P (Resident) assisted by family/friend published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Stayed for two weeks respite care. Found staff kind and caring. Food plentiful and enjoyable. Everything seemed clean.

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Review from Pat (Daughter of Resident) published on 21 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff always greet with a smile and offer of tea/coffee and biscuit. Mum is always dressed and clean and tidy. She often has some pretty nail varnish to match her clothes. I usually phone ahead so that she can be moved to a quiet room when we arrive. Mum does not say much now and whispers and it
is easier to communicate without the noise from the main area.
The staff treat the residents carefully even the rather difficult ones and are always there to clear away and clean up. When residents have an embarassing moment or are taken ill, often screens are put round them to protect their privacy.

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Review from Jackie K (Daughter of Resident) published on 10 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the care in place is of a good standard. The staff are always welcoming and polite when we visit.
The home has upgraded furniture on the ground floor, which has made the rooms more pleasant to sit and meet residents.
Cleaning sometimes on the carpet is not thorough, but that maybe due to
short staff or busy with residents.
It would be good practice if the review of the care plan with relatives is more specific with times and dates, and could email be used, particularly if relatives live away from the care home?

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Review from Margaret L (Daughter of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother moved to this new home, we have all been treated with courtesy by professional, caring staff at all levels. From management to auxiliary level. Even though my mother is bed bound and unable to participate in activities, she is always considered for light therapy, music and CD and is
read to. She is also included with holy communion and regularly seen by visiting chaplaincy staff and other services as appropriate. We are always advised of changes in her condition or interventions by the medical team and generally supported as part of mum's excellent care and seamfree transition from her previous home. Well done.

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Review from Martyn W (Son of Resident) published on 8 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Good value with warm understanding staff. Convenient location in the Parkstone/Poole area. Modern rooms with TV (some with washroom).


Staff always polite and friendly and happy to accommodate.


Of numerous care homes I audited prior to my mother's placement, the Laurels was by far the best overall

care home.

Reply from Hollie Cobbett-Payne, Marketing Coordinator at The Laurels & Pine Lodge

Hi Martyn,


Thank you very much for your kind review, I hope your mother continues to enjoy her life at The Laurels! All of our rooms come with en-suite facilities and we are continuing to make sure The Laurels & Pine Lodge is decorated to a high standard.


Thanks again.
Hartford Care Team


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Review from John (Niece of Resident) published on 8 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother spent nearly 2 months here over December and January while we were on holiday and she was well looked after and enjoyed the friendly staff and the care she was given. There was a time when we could not visit due to an infection that could have caused problems if we had, but with the measures
put in place, mother did not become infected. Also, she was well looked after and the Christmas period was very well put together.
The bedrooms are a little small and are in need of some uplifting.

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Review from Catherine B (Daughter of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for around 5 years now. She views the home as her real home now and has developed a sense of community and has joined in with activities. The home has been welcoming and supportive towards my father who visits daily.
The Laurels has improved my parent's quality of life.

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Review from Jane P (Granddaughter of Resident) published on 2 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been in another home and didn't settle there. Since he has been at the Laurels & Pine Lodge, he has made friends and socialises with the other residents & staff. He enjoys joining in with the activities and says that the food is very good.
It is a great relief that he is being so well
looked after. It has taken a lot of pressure off of the family.

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Review from Martin B (Son of Resident) published on 1 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been at the Laurels for nine months and has been happy. Her health is not so good now, but all the staff have risen to the challenge of providing the right care for mother's extra needs. Mother has put weight on, which must speak well of the catering. All the staff and I do mean all the staff,
are genuinely friendly and helpful. The interaction is natural, jovial and genuine, while always respecting the needs and wants of their residents. They have good activities, with quizzes, games, craft, trips out and entertainers that come into the home. The Laurels has had a makeover that has been carried out sympathetically, making it look modern, while not losing that homely feel. That point is important, Homely! Any concerns that you always have when deciding on when and where your relative will be looked after, has been totally dispelled. We are kept well informed and can now relax knowing that mother is being well looked after in a friendly and homely environment.

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Review from LMM (Daughter of Resident) published on 10 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Laurels has a pleasant and personal feel to it and the rooms are comfortable and neutral. My dad has been a resident for some months now and his needs are well cared for. The staff are patient and kind to dad (and to me) and I appreciate this. I would recommend this home to other families.

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Review from Richard S (Resident) published on 8 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly people to talk to. Comfortable, warm and homely. Easy access. Good food and cheerful, helpful staff. I attend three days a week and have slept overnight when my wife was not well. I was well looked after and everybody was very kind and patient.

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Review from Josephine (Wife of Resident) published on 8 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband enjoys going to this Day Centre three times a week. The staff are very cheerful and welcoming. He has coffee on arrival and a three-course meal at lunch time which he always says is delicious, especially the soup! There is entertainment which he can join in if he wants to. I feel that he
is very safe and well looked after here and the homely atmosphere suits him.

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Review from S C (Daughter of Resident) published on 8 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and helpful and able to provide information on dad's current health with no problems. They care for the clients extremely well. Dad has Alzheimer's and they are able to cope with him perfectly. He gets on well with the carers.

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Review from K P (Relative of Resident) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would recommend the home due to the diligent care provided by all staff. The home and the facilities are of a high standard, and activities provided are perfect for all residents. Could not fault the support provided to the family members.

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Review from M G (Resident) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A friendly welcome into a pleasant room. Staff are helpful at all times. I felt that at times they were undermanned. Particularly at night.

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Current Review Score: 9.7 (9.693)

Overview of Review Score

The Review Score of 9.7 (9.693) out of 10 for The Laurels & Pine Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.693 for The Laurels & Pine Lodge is calculated as follows: ( (168 Excellents x 5) + (67 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 238 Ratings = 4.693

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Laurels & Pine Lodge is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Claudia

Claudia Cullen

Job Title: Deputy Manager

Joined: 2015

As Home Manager at The Laurels and Pine Lodge Residential Home, I am proud of the journey I have taken, and I feel deeply privileged to work with such a dedicated team and wonderful residents.


I began my career here as a carer and over the years, through determination and a passion for the care industry, I was fortunate enough to progress through the roles from Senior Carer all the way to Home Manager.


I love what I do and feel privileged to make a difference in our residents' lives. Person-centred care is central to my approach, ensuring every resident is treated with respect, compassion, and dignity. It's not just about providing care; it's about building meaningful relationships and ensuring that each resident feels like a valued part of our family here at The Laurels and Pine Lodge.


I am grateful for the opportunity to lead a team of dedicated professionals and to continue providing the highest standard of care for our residents. Every day is a chance to learn, grow, and make a positive impact, which makes this job so special to me.


Tina

Tina MacNewman

Job Title: Deputy Manager

Joined: 2018

I have worked at The Laurels and Pine Lodge for ten years now, starting my career with Hartford Care back in 2013 as a Care Assistant, becoming a Senior Care Assistant in 2017 and now being promoted to Deputy Manager.


I love working here, we have a fabulous, supportive team at The Laurels and Pine Lodge, and I love being able to give the residents and their families the best care possible and uphold the company values of care, comfort and companionship.