Lilliput House Care Home

299 Sandbanks Road, Lilliput, Poole BH14 8LH
Submit a Review
9.8 42 Reviews
  • Lilliput House Care Home, Poole
Lilliput House is a spacious detached house situated in the much sought-after location of Lilliput Village, Poole, Dorset. Its enviable position offers panoramic views of the harbour from many of the second-floor bedrooms and is central to many of Poole’s finest locations to include Sandbanks and Canford Cliffs.

For active individuals, sandy beaches are easily accessible by car.

Lilliput House is within yards of the local amenities to include, convenience store, hairdresser, bank and local sailing club.
Regular public transport to Poole and Bournemouth is available from directly outside the property.
Visitors will be welcomed at the entrance by automatic front doors that lead to the glass entrance foyer.

Accommodation comprises; 54 elegant single rooms all with en-suite facilities, dining room, lounge with an adjoining conservatory overlooking the garden, equipped with a 42 inch TV, hearing loop system, and a combined CD and Radio System.

It is the objective of Lilliput House to provide care to all service users to a standard of excellence, which embraces the fundamental principles of good care practice.

Lilliput House aims to deliver and provide services that are tailored to individual preferences and choices within a structured, safe, secure and homely environment.

They strive to achieve this through continuously planning, referring to best practice and encouraging innovation, creativity and development throughout the service and the facilities it provides.

They hope that by adhering to the principles described, all who stay, visit or work at Lilliput House, will have a sense of belonging to a caring establishment.

Show Lilliput House Care Home on the Map

Care Provided by Lilliput House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Owner
  • Lilliput House Ltd
  • Person in charge
  • Rosie Hanmer (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Single Rooms with ensuite Wet Room (54)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Lilliput House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £995 – £1,500
    • RESPITE Self-Funded Residential Care £995 – £1,500
  • (these prices are only a guideline, please contact Lilliput House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Lilliput House Care Home Reviews (42)

Total of 42, showing 1-20
9.8

Lilliput House Care Home has a Review Score of 9.8 (9.838) out of 10, based on 10 reviews in the last 2 years. Over all time Lilliput House Care Home has 42 reviews.

Overall Experience

  • 37
  • 4
  • 0
  • 1
  • 0

Date Published

42
0
3
10
32

Review from A V (Daughter of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 103-year-old mother spent the last 5 months of her life at Lilliput House and I could not have wished for better care for her. The last two years have been extremely difficult owing to undiagnosed dementia as well as other health issues. It was such a relief to her family that she was able to end
her very long life in peace and comfort. All the staff were extremely caring, very helpful and welcoming.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David R (Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a nice home with nice gardens for smoking a pipe.
I would recommend this home.

Reply from Danny Reich, Director at Lilliput House Care Home

Thank you David for your kind review. We appreciate your recommendation.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert G (Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I came out of hospital I had such a warm welcome. I feel like it's a home away from home. Such a wonderful experience.

Reply from Danny Reich, Director at Lilliput House Care Home

Thank you Robert for your kind review. We're delighted to have you with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert V (Friend of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I turned up and found everyone in the dining room with two girls singing Christmas songs and Carols. We were welcomed, chairs were provided for us, and we stayed about half an hour - while the resident's food and Christmas crackers were given out. We arranged with our friend to bring him
to our house for Christmas Day. We were very happy, and we thank you for letting us in, letting us stay, and letting us make Christmas arrangements with our friend. We were impressed by the quality of your care and kindness to us, who turned up "out of the blue" during a very busy time for you all when we could've hampered you in your lunch.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine B (Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think this home is very good.
I am very happy with the service I get.

Reply from Danny Reich, Director at Lilliput House Care Home

Thanks, Christina, for your kind review. Were glad you are happy.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Penelope E (Friend of Resident) published on 28 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lilliput House Care Home provides excellent care and any questions or concerns are always addressed immediately. The staff I have met are kind and patient with the residents and the atmosphere is calm and friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Daughter of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Lilliput House since March 2022, he has been looked after extremely well. He is quite smiley especially when he is sharing banter with the staff. Dad joins in with some of the activities but is able to go to his room read his newspaper or watch television if he would like to.
Dad
always looks well-shaven and clean. The staff are very friendly and quickly get to know you. They are also helpful if you have a query and will also phone you if they need to. Dad also enjoys the occasional trip outside in his wheelchair which the care home organises eg a fish and chip dinner or morning coffee.

Reply from Danny Reich, director at Lilliput House Care Home

Thank you for this feedback. we are pleased you enjoyed our coronation party.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham S (Nephew of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a very negative view of care homes due to a bad experience with my Mum but Lilliput House Care Home has been so good it’s made me feel completely different now.
From the first tour we have been amazed by the dedication of all of the team members to making the resident's lives the best that they
can be.
Every time we visit we are greeted with a smile and nothing is too much trouble.
My aunt was living on her own with carers visiting four times a day, but she was thin and disengaged and deteriorating rapidly. She has been at Lilliput for 8 months now and she looks fit and well both physically and mentally.
She loves the food that she gets and doesn’t want me to take her out for lunch because she will miss what is on offer and the home.
Every day there are activities taking place and the Coronation celebration to which we were all invited was extraordinary.
We can’t speak too highly of the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julia A (Daughter of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lilliput House prioritises the physical, emotional and social needs of its residents and offers a safe, clean, happy and comfortable environment. The staff and management are amazing, kind, helpful and supportive. Every time I visit I am greeted with a warm welcome - whatever time of day. I feel very
fortunate to have found Lilliput House. If I am unable to visit for a few days, I don't worry about Mum as I know she's being looked after and made to feel special. I love Lilliput House and so does Mum! I would recommend t to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mandy C (Daughter of Resident) published on 7 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lilliput Care Home is so nice, it’s care is extremely good. My mother was in for respite and they did an amazing job of looking after and healing her ailments.
A big shout out to the manager and deputy manager and all the other fantastic staff that took great care of Mum.
The home is light and beautifully
decorated, her room was great too.
She loved the food which is high praise from my mum!
We can’t praise you enough.
Thank you all so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Resident) published on 1 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault the home in any way. I would highly recommend it. My nephew who comes to visit is also very impressed with the service and mangement.

Reply from Rosie Hanmer, Registered Manager at Lilliput House Care Home

You and your family are a pleasure to look after.
Thank you for the lovely words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Son of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Really caring staff, trying their hardest to give good quality of life to my mum. Upgrade to the carpets, furniture and fittings are in hand which shows good intentions from the owners.

Reply from Rosie Hanmer, Registered Manager at Lilliput House Care Home

Thank you for a lovely review, and recognition of our teams commitment to our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roy H (Son of Resident) published on 4 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is safe and comfortable in the care of Lilliput House. She is well entertained and treated with respect. The family are pleased with her care program to date.

Reply from Danny Reich, Deputy Manager at Lilliput House Care Home

Thank you for you're review. We pride ourselves in the care and well being of all of our residents. Our daily activities are tailored to each resident's enjoyment.
We Love having your Mum as part of the Lilliput Family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter G (Son of Resident) published on 30 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been with Lilliput House for over a year now. The staff have been excellent.


Even though no one really wants to be in a care home, my mother is fully aware that she is better, safer and happier at the home than living alone, unable to cope.


For her family, we know that she is being

cared for, 24 hours a day.

Reply from Danny Reich, Deputy Manager at Lilliput House Care Home

Thank you for your review, we at Lilliput House take pride in our care and support of all our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Miki P (Daughter of Resident) published on 14 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Best place!
I visited Lilliput yesterday to say hello to my mother.
We sat in the garden and had a little chat.
She was telling me all about the care staff who look after her and who were now her friends.
This was so pleasing and I'm full of gratitude to every one of them who care for my mother.
Thank
you to all the care staff

Reply from Danny Reich, Director at Lilliput House Care Home

Thanks, Miki, for leaving a review.
All the staff feel the same way.
We have all gained a new friend


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Adrian R (Nephew of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After not visiting my aunt for nearly 16 months, it was really nice to see her again. She told me that she has really been enjoying the activities, and loves it when singers come in, which has been happening a lot. Lilliput House has been amazing at keeping us updated with pictures and news throughout
this difficult period. Thank you once again for all that you do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Suzi T (Daughter of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The activities that go on here are just fantastic. The range of things that my mum gets up to is just brilliant. My mother loves the activities coordinator.
Thank you, thank you, thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Charlotte D (Sister of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, lovely environment.
Staff are always on hand 24/7.
Would recommend Lilliput House to everyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Owen R (Son of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a year of COVID and not being able to visit my mum, I was so impressed at how well Lilliput House had been caring for her in my absence. She was clean and well put together in my first visit back and seemed content.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E B (Friend of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All resident seem to be catered for in every aspect. There seems to be something going on in activities, which is sadly lacking from many homes. Lilliput House certainly is an excellent place for loved ones.

Reply from Kerry Mason, Registered Manager at Lilliput House Care Home

Thank you, E B. Our residents really do love the activities and music is a huge part of their daily lives here at Lilliput House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.838)

Overview of Review Score

The Review Score of 9.8 (9.838) out of 10 for Lilliput House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.912 for Lilliput House Care Home is calculated as follows: ( (103 Excellents x 5) + (10 Goods x 4) ) ÷ 113 Ratings = 4.912

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.926 Points relating to the number of positive Reviews for Lilliput House Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 10 Positive Reviews ÷ 10.8 = 0.926

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Rosie

Rosie Hanmer

Job Title: Registered Manager

Joined: 2021

Rosie was born in Poole Dorset, together with her Husband Chris they have a wonderful Family of 5 Children and 3 Grandchildren .


Rosie with her natural caring nature has been in the Care Industry since the age of 25 starting off as a Carer then progressing to a Senior Carer . Realising very early that the care industry was Rosie's passion she then progressed to Deputy Manager. In 2016 Rosie became a registered Care Home Manager.


We are thrilled here at Lilliput House to have Rosie Join the Family .


Laura

Laura Fisher

Job Title: Deputy Manager

Joined: 2019

Laura started her career in Care 15 years ago. Joining Lilliput House in 2019 Laura has fallen in love with our Resident and is a fantastic addition to the Lilliput Family.


Laura assists the Home Manager Rosie with the day-to-day running of Lilliput House, as well as keeping all Resident's Care Plans up to date and making sure their care is nothing but the best. Keeping in touch with Families daily with any updates and making sure needs are met to the highest standard.


Michelle

Michelle Pocklington

Job Title: Head of Care

Joined: 2003

A Familiar Face at Lilliput House Michelle has been part of the Family for 17 Years.


Michelle started her career with us as a Carer doing night and Day Shifts. Moving on to Team Leader then went on to the role of Care Coordinator.


In 2019 Michelle was then promoted to Head Of Care. Michelle is passionate about making sure the residents are cared for to the highest standard and all their individual needs are met.


Always there with any concerns the Resident or Family have. Michelle is the heart of Lilliput House


Edward

Edward Davies

Job Title: Chef

Joined: 2013

We are very lucky to have Eddie as our Head Chef at Lilliput House.


Eddie worked on the high sea's in the Merchant Navy for years before starting at Lilliput House in 2013.
Eddie has a personal relationship with all our Resident's and makes sure they all get that personal touch and happy with the choice on our Daily Menu.


Eddie Explains "Our Resident's individual needs come first when planning Menus "


Frequently Asked Questions about Lilliput House Care Home

What types of Care is Lilliput House Care Home registered for?

Older Person Care, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lilliput House Care Home provide?

Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Lilliput House Care Home have?

There are 54 Single Rooms.

What are the Facilities & Services at Lilliput House Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lilliput House Care Home to the centre of Poole?

2.3 mile(s) as the crow flies, distance by road may be significantly further.