Lilliput House Care Home

299 Sandbanks Road, Lilliput, Poole BH14 8LH
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9.8 42 Reviews
  • Lilliput House Care Home, Poole
Lilliput House is a spacious detached house situated in the much sought-after location of Lilliput Village, Poole, Dorset. Its enviable position offers panoramic views of the harbour from many of the second-floor bedrooms and is central to many of Poole’s finest locations to include Sandbanks and Canford Cliffs.

For active individuals, sandy beaches are easily accessible by car.

Lilliput House is within yards of the local amenities to include, convenience store, hairdresser, bank and local sailing club.
Regular public transport to Poole and Bournemouth is available from directly outside the property.
Visitors will be welcomed at the entrance by automatic front doors that lead to the glass entrance foyer.

Accommodation comprises; 54 elegant single rooms all with en-suite facilities, dining room, lounge with an adjoining conservatory overlooking the garden, equipped with a 42 inch TV, hearing loop system, and a combined CD and Radio System.

It is the objective of Lilliput House to provide care to all service users to a standard of excellence, which embraces the fundamental principles of good care practice.

Lilliput House aims to deliver and provide services that are tailored to individual preferences and choices within a structured, safe, secure and homely environment.

They strive to achieve this through continuously planning, referring to best practice and encouraging innovation, creativity and development throughout the service and the facilities it provides.

They hope that by adhering to the principles described, all who stay, visit or work at Lilliput House, will have a sense of belonging to a caring establishment.

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Care Provided by Lilliput House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Owner
  • Lilliput House Ltd
  • Person in charge
  • Rosie Hanmer (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Single Rooms with ensuite Wet Room (54)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Lilliput House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £995 – £1,500
    • RESPITE Self-Funded Residential Care £995 – £1,500
  • (these prices are only a guideline, please contact Lilliput House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Lilliput House Care Home Reviews (42)

Total of 42, showing 21-40
9.8

Lilliput House Care Home has a Review Score of 9.8 (9.838) out of 10, based on 10 reviews in the last 2 years. Over all time Lilliput House Care Home has 42 reviews.

Overall Experience

  • 37
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Review from Natty S (Son of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just so happy we picked Lilliput House.
They really have gone above and beyond time and time again to help my dad.
My dad loves it there so much.
He could not be in safer hands.
Thank you, Lilliput.

Reply from Kerry Mason, Registered Manager at Lilliput House Care Home

Thank you Natty. We love having your dad here at Lilliput House.


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Review from Myra M (Daughter of Resident) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was a resident for two years and in that time she got to think of Lilliput House as her home. She loved all the staff in her own way and they did everything for her. She could be stubborn, at times and they knew how to get around her and that showed. I got to know most of the staff and they would
go out of their way to help Mum and us, if they could. It is a loving and caring home. I will remember you all.

Reply from Kerry Mason, Registered Manager at Lilliput House Care Home

Thank you so much for your kind words Myra. We all feel honoured to of been able to look after your mother. She is very much missed. Thank you for continuing to support us.


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Review from S M (Son of Resident) published on 19 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care and support my dad has been given. The work of staff during this pandemic has been excellent. He has become more engaged in activities. He is happy and the use of Facebook for pictures has been really good and communication with me has been good to keep us up to date
with Dad. All staff should take credit for what they have achieved in caring and keeping residents safe and secure during this time.

Reply from Kerry Mason, Registered Manager at Lilliput House Care Home

Thank you for your kind words S M. Your dad is our eldest resident as you know and such a character. It is people like your dad that has kept us all going through a difficult year. Showing strength in his character, always with a smile on his face.


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Review from Debbie N (Daughter of Resident) published on 4 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived at Lilliput House for 6 years and ended her days there surrounded by the kind and caring staff.
She was extremely well looked after at all times and I felt happy and confident that she was in the right place.

Reply from Kerry Mason, Manager at Lilliput House Care Home

Hi Debbie
We are so pleased that you felt happy and confident.
Your mother was a special lady and we loved nothing more than caring for her during her time here at Lilliput.


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Review from Joel K (Son of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was initially apprehensive at leaving Dad in a care home. The staff however were very welcoming, and the care he has received at Lilliput has been second to none. The activities are well arranged, the food tasty and plentiful, and the atmosphere around the home is very friendly.


I am delighted

he has settled in so well, thanks to all the wonderful staff.

Reply from Kerry Mason, Manager at Lilliput House Care Home

Thank you Joel for your kind review.


We all love looking after your dad. A real gentleman.


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Review from Julie R (Daughter of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service and care at Lilliput House are outstanding. I cannot praise them enough. My mum was so well looked after and with such respect. I was dreading Mum having to go into a care home, but over the last 2 years Lilliput House completely changed all of my negative preconceptions. She lived to the
ripe old age of 102 years old.
Thank you to all of the amazing staff and especially to their exceptional manager.
I will be forever grateful.

Reply from Kerry Mason, Manager at Lilliput House Care Home

Hi Julie, Thank you for your kind review.
We all absolutely adored caring for your amazing mother.


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Review from Nancy C (Daughter of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really don't ever leave these reviews, but feel compelled to praise Lilliput House. My mother is a resident of Lilliput, and she tells me "I couldn't be in a better place".
Thanks to the manager and the amazing care staff.

Reply from Kerry Mason, Registered Manager at Lilliput House Care Home

Thank you for your kind words. The staff are always striving to achieve the best care and support for all of our residents.


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Review from Penny H (Wife of Resident) published on 1 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Lilliput house since August 2019. It was a big step for him, but he was unable to cope on his own anymore. The activities, staff and care provided are way above all the other homes we visited in the area.
I would recommend this care home as being one of the best in the area.

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Review from Marius H (Son of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since first making contact with an enquiry for my elderly mum, we have had nothing but excellent service from everyone we have come into contact with from the Care Manager, office staff and of course the carers themselves. Unfortunately mum had a fall one night at home, which was when we decided it
would be best for her to move into a care home. Lilliput House have taken away a huge amount of stress from myself and my wife and we cannot thank you enough!

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Review from Christine J (Daughter of Resident) published on 5 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Lilliput House after an injury and I had always hoped she would come home. She never came home, she stayed at Lilliput; Why? Because she loved living there. I think that says it all. We visited most days and were met with love, respect and support for my mum. My family and I love them.
Mum died yesterday, sadly and the whole team have been wonderful. I could go on but have run out of space. What an amazing place and team.

Reply from Kerry Mason, Registered Manager at Lilliput House Care Home

Thank you so much for your kind words. We all miss your mum very much. She was such a big part of the Lilliput family.


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Review from John K (Brother of Resident) published on 20 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has been everything I ever could have ever wished for. My brother has made new friends and sings the praises of the staff there.

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Review from Riley H (Nephew of Resident) published on 10 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I placed my dear aunt at Lilliput House almost two years ago now. Having experienced two previous care homes and researched other local care homes I was immediately impressed with Lilliput House from the moment I first visited. They have not failed us or my Aunt with the care she has had and continues
to receive. The manager is highly experienced and has proved thoroughly proactive in meeting any changing needs for my aunt. She manages and develops a fantastic team of staff who are always professional and attentive. As a family, we can relax in the knowledge that my aunt is well cared for and highly respected in her final years. Can not recommend highly enough.

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Review from Robert N (Son of Resident) published on 20 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving Dad to Lilliput House, could not have been a better move.
My dad has made new friends with both the residents and the staff there.
A home from home.
Most sincere thanks to Lilliput House.

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Review from R W (Friend of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been most satisfied with the care and attention she has received from the Manager and the staff.

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Review from Rachel B (Friend of Resident) published on 19 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has been such a breath of fresh air. The love and care our dad gets from the staff is so heartwarming. I can't recommend this place more. Thank you, everyone, at Lilliput House for all that you continue to do.

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Review from A M (Cousin of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really nice and clean place. Always friendly, polite and willing to help. They treat residents and staff with dignity. Always a nice cup of tea waiting when I arrive.

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Review from S T (Daughter of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff were very professional, but friendly and caring towards our mother. They always treated her with respect, but made time to chat with her. Visitors were also made to feel welcome and kept updated on any issues.

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Review from G R (Friend of Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my friend until her last days was amazing. The staff really made her feel comfortable and happy even though my friend did not have any family she was looked after by her family at Lilliput House with such devotion and love.
Thank you to you all at Lilliput House we will miss her.

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Review from Amanda P (Friend of Resident) published on 8 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely superb home. The staff are so lovely and the atmosphere in the home is very cheery, warm and kind. A lovely, lovely place.

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Review from Alan W (Friend of Resident) published on 7 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would recommend 100%.
The care at Lilliput is 5 star. The staff are extremely caring and patient


Thanks to all the amazing staff.


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Current Review Score: 9.8 (9.838)

Overview of Review Score

The Review Score of 9.8 (9.838) out of 10 for Lilliput House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.912 for Lilliput House Care Home is calculated as follows: ( (103 Excellents x 5) + (10 Goods x 4) ) ÷ 113 Ratings = 4.912

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.926 Points relating to the number of positive Reviews for Lilliput House Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 10 Positive Reviews ÷ 10.8 = 0.926

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Rosie

Rosie Hanmer

Job Title: Registered Manager

Joined: 2021

Rosie was born in Poole Dorset, together with her Husband Chris they have a wonderful Family of 5 Children and 3 Grandchildren .


Rosie with her natural caring nature has been in the Care Industry since the age of 25 starting off as a Carer then progressing to a Senior Carer . Realising very early that the care industry was Rosie's passion she then progressed to Deputy Manager. In 2016 Rosie became a registered Care Home Manager.


We are thrilled here at Lilliput House to have Rosie Join the Family .


Laura

Laura Fisher

Job Title: Deputy Manager

Joined: 2019

Laura started her career in Care 15 years ago. Joining Lilliput House in 2019 Laura has fallen in love with our Resident and is a fantastic addition to the Lilliput Family.


Laura assists the Home Manager Rosie with the day-to-day running of Lilliput House, as well as keeping all Resident's Care Plans up to date and making sure their care is nothing but the best. Keeping in touch with Families daily with any updates and making sure needs are met to the highest standard.


Michelle

Michelle Pocklington

Job Title: Head of Care

Joined: 2003

A Familiar Face at Lilliput House Michelle has been part of the Family for 17 Years.


Michelle started her career with us as a Carer doing night and Day Shifts. Moving on to Team Leader then went on to the role of Care Coordinator.


In 2019 Michelle was then promoted to Head Of Care. Michelle is passionate about making sure the residents are cared for to the highest standard and all their individual needs are met.


Always there with any concerns the Resident or Family have. Michelle is the heart of Lilliput House


Edward

Edward Davies

Job Title: Chef

Joined: 2013

We are very lucky to have Eddie as our Head Chef at Lilliput House.


Eddie worked on the high sea's in the Merchant Navy for years before starting at Lilliput House in 2013.
Eddie has a personal relationship with all our Resident's and makes sure they all get that personal touch and happy with the choice on our Daily Menu.


Eddie Explains "Our Resident's individual needs come first when planning Menus "